Ray Skillman Westside Imports
Reviews and Complaints

I been trying to get off their mailing list for a while now. It started in 11 and I just got another letter from them today. I've reached out to them multiple times but they keep sending me stuff.

I bought a *** Titan from Ray Skillman. They lied to me right from the start and tricked me into buying a car by promising an extended warranty. When I needed repairs, they told me to wait 30 days before getting the warranty so it wouldn't expire. But when I went in for repairs, they refused to fix it because they said all the parts were aftermarket, even though those were the parts on the truck when I bought it. Plus, there was no buyers guide in the window to inform me about the truck or the aftermarket parts.

Ray Skillman messed up my consumer report. I wrote them a letter on 11/04 asking for the contract I supposedly signed, but they haven't sent it yet. It's been a while since they received my letter on 11/13. I never signed any contract with them. They're in trouble for defamation, enabling identity fraud, violating the Fair Debt Collection Practices Act, and violating the Fair Credit Reporting Act.

I got a car from Ray Skillman Westside Imports, Inc. and it turned out to be a real dud. The head gaskets blew just 6 months into my 36-month lease. I had to take it back for service a week after buying it because the valve cover gaskets needed replacing. But they won't admit that they didn't service the car properly. I've been taking good care of the car and making my payments on time. I had a little accident that wasn't my fault and it caused some damage to the outside of the car. I got it fixed somewhere else, and now they're saying they won't do anything about the previous mechanical damage.

I just bought a 2017 *** Titan from this car lot. Got myself an extended warranty for my truck too! But guess what? I had some issues with my truck and took it back to Rayskillman, only to find out that all the parts on this truck are aftermarket. And you know what that means? It voids my extended warranty! Can you believe it? When I bought this truck, there was no buyers guide in the window and it wasn't even "sold as is." I've tried talking to the guy who sold me the truck and warranty multiple times, but it's like talking to a brick wall. This is just bad business, especially in this economy. They never mentioned any of these things about the truck to me, and it wasn't in writing either. That's just plain fraud! The guy who sold me the warranty knew my truck wouldn't be covered, but he still sold it to me. And you know what? I've been making all my payments on time for this truck!

Ray Skillman Westside Imports, Inc. service department told me on January 20th (2nd visit in a week to fix) that the navigation card was part of a defective batch of cards. They had been providing new cards free of charge since it was their problem even if cars were out of warranty. They insisted my vehicle is a CX-9 Touring instead of Grand Touring even though they were told by both myself and the service department at Ray Skillman that the original sticker in the glove box states the vehicle is a Grand Touring and comes standard with navigation. They are refusing to fix and the bad card causes the infotainment center of the vehicle to constantly reboot and shut off. I asked the service department at Ray Skillman to help me resolve the problem with them and was informed that it wasn't their problem and I shouldn't expect them to help with it.

I bought a 2017 Hyundai Ioniq on 1/10/2022. The only thing I didn't want was a service warranty because this dealer is four and a half hours away from me. My sales rep *** promised me that the car was in good running condition from their service department. We never received any proof like we wanted. My sales rep and finance person didn't seem to know much about cars. A week after buying the car, my check engine light came on. I took it to my local Hyundai and they advised me to take it back because the repairs would cost $3,000 to fix. My husband contacted the dealer and they told us that I signed an "as is" warranty and that the Hyundai I took it to was just trying to get my money, claiming that none of the problems listed were wrong with the car. It's very frustrating that I was sold a car with so many problems and I also never received the title until my temporary plate was about to expire. This car has been in the shop more times than I can count.

I bought a new car from Ray Skillman Hyundai in Avon, IN on July 28th. I paid the price they had listed 'cause it said it was new. Three weeks later, I tried opening the sunroof for the first time and heard the metal frame bend. I took it straight to the dealership and asked what was up. They told me that the car had been messed up before while it was at the dealership. The sunroof had busted out before and the frame got bent. They fixed the glass, but they didn't have the frame yet. They also said I couldn't drive it 'cause it wasn't safe to drive around and hadn't been safe. They never told me any of this when I bought it and I never got a warning. I drove around with my family in the car and it wasn't safe (their words, not mine). I wouldn't have paid that much or bought it if I knew it wasn't fixed completely. They straight-up lied when they said it was new and never told me about any problems it had before. According to Edwards' website, a car like that should be worth about $8,000 less than the original value with problems like that.

On 10/03, I made a credit transaction with Rayskillsman West dealership and extended my credit using my credit card (SSN Card) as the original creditor. However, the dealership fraudulently financed a car for me, which goes against the laws stated in 15 USC 1602(L). According to 15 USC 1605(a), the finance charge should be the sum of all charges. The finance charge should be $3,087.20 exactly, but the dealership and financial institution charged me a total sale price of $12,789.92, which is $9,702 more than it should be (See Attachment for exhibit A). This is an unfair credit card practice and violates the *** (Truth in Lending Act). Additionally, my signed contract does not include my insurance coverage, which is a violation of federal law according to 15 USC 1605(a)(5).

Now that I am aware of the law, it is clear that they have violated the Truth in Lending Act and the FDCPA. Not only was I misled, but I have also been continuously harassed by Rayskillsman Auto Finance. They have been making numerous calls and sending text messages from different numbers. In just this week alone, I have received over 50 calls, which has caused me a lot of stress and inconvenience. Furthermore, I have even lost my job because my phone keeps ringing non-stop.

I had my 2019 car towed to Ray Skillman to fix the transmission. It sat there for weeks. After my repeated calls for updates, they mentioned a parts shortage and suggested other maintenance in the meantime. The work was under an insurance claim with rental coverage. Without updates from Ray Skillman, I had to inquire about completion. They promised it would be done before the rental coverage ended (30 days), but it wasn't. The rental agency informed me of the completed repair and that insurance was no longer covering the cost. I contacted the dealership for pickup. Their oversight led to extra expenses for me. Efforts to resolve this with Ray Skillman were met with unfulfilled promises and no callbacks. Unexpectedly, an email from the dealership stated they wouldn't address the issue. Now I'm facing significant losses, and Ray Skillman's deceptive practices continue to cost customers. Assistance in addressing this is urgently needed. Contact info: Sales Manager and Account Manager are available.

1/31/2022 - After test drive, I asked four times to take the vehicle to my mechanic. I was ganged up on by five men who told me the vehicle was okay. I asked for my keys to the car I drove in twice. I was then ganged up on again by the five men. The vehicle was returned to the dealership on 1/26/2022 with an antifreeze smell. They had the vehicle for five days for a so-called one-hour thermostat repair. Chris Kelly told me the thermostat was replaced, and I could smell the heat, but no paperwork was provided regarding the "repair".

2/2022 - I then took the vehicle to two ASE Certified Mechanics, and both mechanics told me that the Odometer Sensor had been tampered with. They also found that three tires had broken belts, there were serious issues with the transmission, and the thermostat had not been touched or replaced. Additionally, Ray Skillman had poured in a toxic chemical to seal the leak in the heater core, which I am now breathing. My mechanic and I went through my Retail Installment Loan Contract (see attached). I was charged $3,000.00 for a one-year, 15,000-mile warranty (I could have gotten a 100,000-mile, five-year warranty from Endurance or Car Shield), and I was charged $249.00 for Antitheft, which was already in my key fob.

The mechanic looked up the value of the Jeep on KBB and found that it was only worth $4,800.00. So why was my loan so high? When I called Centra Credit Union, I was told they loan 150% over the value of the vehicle, which was not disclosed at the time of sale. I am not willing to pay over $17,000.00 for a vehicle that is only worth $4,800.00. They knew the vehicle had all of the above-listed issues and yet violated my rights by not allowing me to take it to my mechanic when asked four times. They knew I never would have bought the vehicle. When I spoke to Justin *** regarding these issues, I was told, "oops, oh well, you bought it as is, and this is just buyer's remorse, so it's your problem now."

I bought a 2018 Kia Sedan in January from Ray Skillman Westside. After a week, I returned it due to faulty hub bearings. Despite their denials, I insisted on the issue. Come March, my car was hit, damaging the front. I returned to Ray Skillman for repairs, which took 6 months, delayed by a headlight shortage during covid. As a single mom, student, and full-time worker, I needed my car. When I finally got it back, the battery and alternator failed, and the tie rods were shaky. I was stranded on the highway, risking an accident. Ray Skillman kept it for two more months. Persistent issues led to frequent visits without resolution. Eventually, I was informed of an engine recall, but replacement required engine failure. Meanwhile, high fuel and oil consumption persisted, along with jerking, stalling, and loud noises. The engine blew in June; after a month and a rental car, I got it back with the same problems. With ongoing stalling, jerking, loud noises, a glitchy radio, and a knocking sound, I'm questioning my obligation to continue payments.