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Pinnacle Motorcars Complaints 4

ComplaintsBoard
T
2:38 pm EDT

Pinnacle Motorcars Refund for Vauxhaul Corsa

I contacted Pinnacle cars reagrd a Vauxhaul Corsa, I was then pressurred by Jordan to pay a refundable deposit of £100 if I didnt like the car or change my mind. Upon Test driving the same mak and model prior to travelling to Sheffield i did not like the feel of it and rung the office to advis as such, I requested my refund upon which Jordan has been refusing. I would like my deposit back please

Desired outcome: Refund of £100

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2:57 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Pinnacle Motorcars used car

Purchased a 1992 restored Land Rover Defender, the process getting the car was terrible. When it finally arrived the car over heated, the owner Todd said it was noth so have it checked out and contact him. I dropped it off for service and the repair shop showed me that the dealer took the thermostat out and welded the clutch fan. The water pump was weeping so it need to be replaced and upon inspection once the water pump was removed it was obvious the engine was not rebuilt but looked real pretty. I emailed Todd and called him and he never responded.

Unethical, dishonorable and irresponsible are words I would use to describe this company.

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J
1:23 pm EST

Pinnacle Motorcars purchased vehicle and trade in

This dealership is ran by a crook and a for sure scum bag named, Chris Oland. This is the worst experience I have even had when dealing with a dealership. In our agreement, he would pay for my car to be shipped to him and I would pay for the purchased car to be shipped to me (enclosed $1200). This guy tried to have two open, double decked transport trailers pickup my 2018 Camaro ZL1 1LE trade. I should have known the warning signs then when the first transporter declined pickup because the front spoiler of the Camaro would have been ripped completely off. He showed me on his phone that Chris only put in a pickup bid for $350 and only described my car as a "2018 Camaro". Not once stating that it was the extreme package version of the ZL1. So I never said anything to Chris other than the driver canceled. So Chris set up pickup for the next day, that ran into the night, and again, the same kind of transport vehicle - to which I then canceled the pickup promptly. I texted Chris pissed stating that I wanted to cancel the whole ordeal. But after a little reasoning and cooling off we agreed to try it again and this time the correct trailer was sent out. After the Camaro was loaded I asked the driver the cost for this pickup and he told me $800. The Camaro arrived in one day (Tuesday) and my vehicle was scheduled for a pickup that Wednesday, but because of the Thanksgiving holiday it didn't start its journey to me until that Saturday. During that waiting period I got in touch with the transporter so that I could stay up to date during the process. I get a call from the owner of the transporter telling me that he needed $200 more dollars because my vehicle was extra wide and that in the bid put out by Chris, he didn't disclose the performance upgrades of the vehicle and that made it difficult to load. He only listed the car as a regular model. I told the transporter I would pay the extra cost just so I can get this nightmare over with. Apparently, prior to that conversation, he tried to get Chris to pay for the extra money since he didn't disclose the vehicle properly, Chris hung up on him. That's when the transport owner told me that Chris only paid $800 of the $1200 that I was quoted. And Chris then had the nerve to tell the owner not to tell me the cost he paid. So when Chris called me on Thanksgiving to tell me how transporter's are the "scum of the earth" and how difficult they can be, it helped me lead into how he, in actuality, was the same as he described. When I told Chris about how unethical it was of him to make $400 off of my trade in transport (paid half of the $800), I wanted that money refunded back, he tried to use his car salesman jargon about how the numbers all equal out and blah, blah, blah. I told him not to sell me your bull crap, I used to be a car salesman, I know the garbage talk. He started saying that I was trying to extort money from him. I told him I have proof from receipts that show what he paid to both transporters and the texts between us that showed that we will each pay our own transport. Not once did it state that I pay full price for my shipping and half of my trade in. He acted like a drama queen and said that I will have to talk to his partner because our conversation was ruining his holiday, not even concerned that I was a customer that just ran into a con of a co-owner of a dealership. And, not only when the car finally arrived and got unloaded, there was a check engine light that he swore wasn't on the car when it left Florida. A check engine light that I had to pay $221 to get repaired so that I would pass inspection. Not to mention the four days out of my busy schedule that I had to use to address this issue when it should have been disclosed and the deal would have been called off. Make sure to use due diligence and CAUTION.

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Is Pinnacle Motorcars Legit?

Pinnacle Motorcars earns a trustworthiness rating of 94%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Pinnacle Motorcars to be a trustworthy company. Although there's a 25% resolution rate for customer complaints, which deserves attention, Pinnacle Motorcars is known for their high standards and safety. If you're thinking about dealing with Pinnacle Motorcars, it's wise to check how they handle complaints.

We found clear and detailed contact information for Pinnacle Motorcars. The company provides a physical address, phone number, and email, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Pinnaclemotorcars.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

However ComplaintsBoard has detected that:

  • Pinnaclemotorcars.com to appear inactive or unused, such as technical issues or a temporary shutdown. In any case, if you are having trouble getting a response from the company or recovering your money, it may be wise to take further steps to protect yourself, such as seeking a chargeback from your bank or contacting a relevant consumer protection agency.
  • The website belonging to Pinnacle Motorcars has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
ComplaintsBoard
R
8:06 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I asked multiple times and was told that the vehicle in question was not salvaged. I turned out it was salvaged. The deal lied to me 3 times. Do not fall victim to this scam artist!! Pass on the word.

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Overview of Pinnacle Motorcars complaint handling

Pinnacle Motorcars reviews first appeared on Complaints Board on Jul 11, 2010. The latest review Refund for Vauxhaul Corsa was posted on Sep 17, 2022. The latest complaint Seller of Salvaged Vehicles was resolved on Jul 11, 2010. Pinnacle Motorcars has an average consumer rating of 2 stars from 4 reviews. Pinnacle Motorcars has resolved 1 complaints.
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  1. Pinnacle Motorcars Contacts

  2. Pinnacle Motorcars phone numbers
    +1 (954) 818-3909
    +1 (954) 818-3909
    Click up if you have successfully reached Pinnacle Motorcars by calling +1 (954) 818-3909 phone number 0 0 users reported that they have successfully reached Pinnacle Motorcars by calling +1 (954) 818-3909 phone number Click down if you have unsuccessfully reached Pinnacle Motorcars by calling +1 (954) 818-3909 phone number 0 0 users reported that they have UNsuccessfully reached Pinnacle Motorcars by calling +1 (954) 818-3909 phone number
  3. Pinnacle Motorcars emails
  4. Pinnacle Motorcars address
    581 105th Avenue North № 39, West Palm Beach, Florida, 33411, United States
  5. Pinnacle Motorcars social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 24, 2024
Pinnacle Motorcars Category
Pinnacle Motorcars is ranked 453 among 1391 companies in the Car Dealers category

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