I made a mistake signing a contract, and a few hours later I released my mistake. I called, I sent many emails and requests on the same day when I signed the contract and no one was able to help me. Then one representative called Wendy S, have came back to me via email saying that she only managed to lower the monthly cost, taking out from my account the coffee and teas the fee was £29, and obviously that was not done.
I received an email with a new invoice and the price is still the same as the November invoice. I have contacted representative again yesterday to receive email reply and informed me that, on my contract it’s says that I don’t have coffee and tea included, and is not possible this to be taken off my contract.
So how is this possible? One to say it’s possible another not, and no one was able to help me to cancel the contract. I was begging this to be canceled as I have made human error signing the contract, and I have found out few hours after that I have made mistake, as i was told that i will be loosing my client due to closing the offices in London, and i wont be needing the office space unfortunately, but no one was able to help me. So i will need to pay now every month until April 2024, for something I won't need. This is very very unhelpful and disappointing.
This complaint has been resolved automatically due to user's inactivity.