Regus review: Urgent attention required: substandard service and unprofessional behavior at regus office

To whom it may concern,

I am reaching out to you with a matter of great concern regarding our experience as clients at your Regus office. Since commencing our tenancy in late 2019, we have unfortunately encountered a series of issues that have significantly affected our experience, and I feel compelled to bring these to your attention.

The level of service has been inconsistent, with several notable problems in the past 24 months. These include a malfunctioning heating system during both cold and hot weather periods, which has created discomfort and inconvenience.

Additionally, we have faced ongoing issues with the front desk staff, particularly with one staff member named F.. Her behavior has consistently been unprofessional, unfriendly, and at times, extremely rude. A recent incident has prompted me to write to you directly.

On December 13th, I requested a change of our office lock and asked Ms. A. to ensure six keys were available for the new lock. Despite her assurance of completion within 24 hours, this was not fulfilled until December 29th. Upon returning to the office, I found only one key available. When I inquired about the remaining keys, Ms. A. not only refused to acknowledge the initial request but was also very rude and unprofessional. After waiting for over 15 minutes at the reception while she continued a private phone call, I approached another staff member for assistance. At this point, Ms. A. interrupted her call, shouted at me, and threatened to cancel the key request entirely.

This level of service is unacceptable and far below the standards of a professional organization. The behavior exhibited by Ms. A., particularly her rudeness and lack of respect for clients, is deeply concerning.

I am sure you would agree that such behavior and service levels are not representative of the quality and professionalism one would expect from Regus. I kindly request your immediate attention to this matter, as it significantly impacts our experience and satisfaction as clients.

Thank you for considering this issue with the seriousness it warrants.

Sincerely,

Alexander S. ~ CEO and Co-Founder

Mobile: +[protected]

Office: +[protected]

Email: [protected]@autolomous.com

Linkedin: www.linkedin.com/in/alexander-seyf

Offices: 17 Hanover Square, Mayfair, London, W1S 1BN, UK