Reliance Home Comfort
Reviews and Complaints

In August this 2011 a home inspector knocked at my door saying that he was in my neighborhood checking the hot water tanks and gas lines. I told him that I was not interested and that everything was fine and I did not want to change anything. He said he was not a salesman and he will only inspect the tank because it was around 10 years old and it could be something wrong with it. At this time I had already let that gentleman in to see my water tank. After inspecting the tank he informed me that there might be some rust and he can arrange for someone to change it for a new and more efficient one. Again I told him I was happy with Direct Energy and I didn’t wish to change my provider or have increase in my rental payments. He said he was actually doing check ups on behalf of Enbridge and it will be only simple upgrade and
will not change anything. Because he said he was doing this on behalf of Enbridge and I pay Direct Energy through them I agreed to it.
Next day two men came to change the hot water tank, I asked them if there will be a change to my account they answered that they wouldn’t know because they were subcontractors and they gave me job order to sign.
At this point I was not aware that I changed providers, no one informed me that change of the hot water tank would result in changing providers and from that date I was Reliance customer. If I was informed of that I would never agree to it. I was lied to and misled by this sale representative. I kept paying to Direct Energy for the next two months. When the bill from Reliance came I was shocked and called Reliance customer service immediately to resolve this situation. I explained what had happened and that I never intended to have an account with them. I was told that I can do whatever I want and leave anytime. The next day after speaking to Direct Energy I called Reliance to get a cancellation code, which I was given and after checking my account I was apologized for this and informed again that I can leave. I was given the cancellation code. I was never informed at any point that there might be any charges for leaving.
Direct Energy came and changed the tank. A month later I received another bill from Reliance so I called again and explained again and again. I was apologized for this misunderstanding and I was told I did not need to pay anything,
Next reliance send me bill for $2188 for breaking the contract. I did not signed any contract so I didn’t have there water heater terms and condition but I did get it from there web side and there it says that
for leaving Reliance they will charge $200 if the tank is one year old or les.
It is $2000 difference according to there own terms.
Since they lied end misled me I should not be charged anything
My letters and calls are ignored but they still harass me with there phone calls and threaten me whit Collection agencies

I asked for a supervisor because they keep pestering me for 5 straight days without let up and the agent after waiting for almost 20 minutes pass me to he said he is a manager - mike almirante. I complaint about the unwarranted calls but the manager seems confused why the agent put him on the phone. So I asked who owned the company and he mentioned nate mowrey. I checked with the some government agencies and the same person has been put on negative feeback because of numerous complaints of bouncing check, estafa and running a boiler room for his airduct business.

I accidently over paid my june bill by 401.00 on june 27th this year. I have asked 7 times for a refund and they keep telling me they will pay it back and it's the week of christmas and I have no christmas money to buy food or gifts. I have an 11 year old boy who deserves a christmas and they keep giving me the run around... Wrong bank information twice... Check leaving this moment. The problem stops here and I will take care of this back in september by a supervisor and yet nothing.. .3 weeks ago they started calling with a bill for dec that I refused to pay since they have my money and they confirmed that it was there but just not indicating a credit balance on my bill, they said they would take care of it then and yet still nothing. I beg you what can we do about these practices.
After waiting yet another time all I get for my troubles is some guys voice mail, what am I supposed to tell my son.

Reliance home comfort fails when you leave my whole family, especially my 15month old son in the cold winter without heat. On their webpage it said " think of it as peace of mind when it matters most. ". Okay, now where is my peace of mind when it matters most?
Sunday morning around 3am I discovered that my heat doesn't seem to work. I called reliance around 4am. They couldn't get anyone to fix my furnace until monday 7-11am. I have been paying $17 a month for years after years for the home comfort plan. I thought that with this plan I will never have problem like spending who day and the cold winter night without heat. They have not deliver that promise. I have call them many times and complained. All I got was i'm sorry, I understand, but there is nothing we can do. Fail fail fail! Reliance is not reliable. I am going to check with some legal people to see if I have any ground for sue reliance for breach of contract and fales advertising.

I have noticed in prior posts that this thread is monitored by reliance home comfort personnel, please forward the message below to mr rossi, as the message appears to have been rejected as being undeliverable.

Dear mr rossi.

My name is marco pizzolo, and it is now 1.5 days that we are now
Without heating, and with seniors and young children in our home, we
Are being told that we will have to face another 3 days/nights without
Heat. We are current customers of reliance home comfort, and are
Paying for your maintenance contract on our furnace and air
Conditioner. We are in need of a simple part for our furnace that
According to your technician is a common problem, yet your support
Lines indicate that there is not a single replacement part in their
Warehouses.

I've offered to drive to any location in order to pick one up, but
Your support team did not even have the courtesy to follow through on
Their commitment to call me back after speaking to the operations
Manager for my area.

Calling back to escalate the problem resulted in further failure, as a
Supervisor told my father that he didn't see value in putting into an
Email the commitments that reliance would make to address our problem.

I've attempted one additional communication in order to reach a
Manager immediately, explaining the complete failures of prior
Attempts, and that failure this time would lead to a lawsuit.

At no point did anyone in your organization offer any means to remedy
The situation, such as:
- reimburse me if I could source the part elsewhere
- put my family up in a hotel given the temperatures and ages of the residents

I can only presume that as the leader of this organization this
Behaviour is either condoned, or unknown by you, thus I am trying to
Make you aware of how your customers are being treated.

If you believe you can remedy this problem today, I welcome your response.

If my issue is of no consequence to you or reliance home comfort, then
Please disregard this email, and I will look elsewhere for a voice
That will listen and pay attention.

Kindest regards,

Marco pizzolo
[protected]@gmail.com

We were set to move on October 29, 20ll. We have been making payments on a hot water tank from Reliance since we moved into the home in 2001. On Monday, October 24th, we woke up to no hot water. We called at 6 a.m. and were left unsure whether a Reliance repair person could come out that day; that we would get a call back. No call came. On Tuesday, a Reliance truck showed up with no call, no notice. Lucky for us, our son was home to let them in. We were told that the whole unit would need replaced. The subcontractor used was not told how long we had been without hot water and were unable to come until Thursday, October 27. At no point in my brief phone conversation with Reliance was I told that we would incur any costs. Finally, after 4 days without hot water, and on a tight schedule to move, we finally had hot water running through our home. We now are in a new home with our Reliance account now closed only to receive a bill from them for $160 for a part that was supposedly not covered under our contract. This is abominable service and must be stopped. Not only did we give Reliance around $3000 for the years of payments we made, but then to receive such shoddy customer service and be surprised with a bill! We were told by the Reliance phone agent that collections will be after us if we refuse to make payments. Absolutely abominable. We will spread our distaste far and wide...

On April 27th I received a credit on my account for $287.65. This was to recover my costs for a water heater that I no longer rented from Reliance but was paying for more than a year. My account was finally closed, so I asked for the refund to be sent via cheque, as a credit on a closed account was pointless. I was told this might take 4 weeks. In June I placed a follow up call to see the status of the refund, again I was told 4 weeks. I was also told the cheque was cut on May 13th. It is now October 26th and I still have not received the refund. I have been sending out monthly emails and contacted the BBC, but for some reason my issue is still not resolved. I have now filed a case with the Ministry of Consumer Resources...

We had a sales rep. from reliance come into our house to show us what comfort systems (a/c and furnace) they had and the price. He spend over 3 hours, showed us 3 in total and each one was 10K and over. As we did not have any idea how much they sell for we trusted Reliance to be compatable with other companies. We got a system and 2 months later we received paperwork for it. We had a choice to buy it out after 12 months of "renting" at 160/mth. or we can keep renting at that price forever! lol crazy!
The plan was to get a line of credit to pay it off at 12 months. So we went to our bank and were SHOCKED to find out that Relience had put a lien on our house! 15K !
So as you can imagine our line of credit is not happening and we are stuck with a lien of 15K on our home!
I am considering taking a law suit again Relience. This is just not acceptable.
If we know that there would be a lien...we would NEVER get the system as our old was was working. We would ge the line of credit first and then purchased the system. But now we are stuck and can't do anything!

Has anyone had this happen to them?
DO YOU EVEN KNOW IF YOU HAVE A LIEN ON YOUR HOUSE?
We would never know if we did not go to bank to try to get the line of credit.

HELP!

I switched over to another water heater company and had them return the water heater to Reliance. Reliance refused to take the tank back for 3 months without a return number. Once they had the return number they still did not take it back for 2 months. It has been 4 months since Reliance finally took the tank back and they continued to call and bill us for the rental, claiming that the tank had not been returned. Luckily I had a copy of ~their~ return form that proves they have had the tank in their possession that whole time. Each time they called, they pretended that they had not received the tank until I could state the date that the return form was filled out, the date ~I~ had to fax their own form back to them, and the date ~I~ had to email it to them. Only then would the return form anf tank suddenly appear in their possession. It still took them over a month to adjust the final bill, in the mean time they would still call asking for payment up to today's date, claiming the tank was not there.

I received a call from who I thought was Direct Energy Home Services on a Sunday afternoon. They said that they were checking on the water heater exchange that has recently occurred in my house. I said I already had a technicion coming regarding my furnace & could they not check at the same time.
The long & short of the story is that the individual (Marita Lepinski) who came to my house indicated when I questioned another exchange of my water heater & being Reliance Home Comfort & not Direct Energy that Reliance had purchased about 3 months ago, the rental water heater contract from Direct Energy. I said I wanted written confirmation of the change because my recent Enbridge Bill still indicated Direct Energy.
Upon calling Direct Energy today to confirm whether they has sold off the water heater rental contract, they said NO.
BEWARE - Reliance has your name, phone #'s however many you had on your work order for the original exchange, and call you before arriving on your door step - without a clip board.
They are lying about the rental water heater contract & about who they are - Marita even went on to say that the person I was talking with on the phone regarding the setting up for another water heater exchange that the person on the phone must be in training because she didn't know about the rental water heater contract being assigning to them
Lies Lies & more LIES BEWARE
I am concerned HOW they obtained all my information & knew that I rented a water heater, had it exchanged recently & had all my information (home address & phone #'s)

-letter sent to reliance detailing our complaint/ordeal with a supposed upgrade~

First and foremost I want to let you know that my wife and I are former employees of Union Energy/Reliance Home Comfort. Together we gave 17 years of service and left amicably due to maternity and voluntary lay-off.
We were renting a HWT from OZZ rentals and my wife asked me to call OZZ to see if we could buyout out our tank when we first moved into our new home. The buyout price was absolutely TOO expensive so we backed away from the deal. After talking to some friends who still work at Reliance we heard that Reliance acquired all of the OZZ tanks.
We received a call from Reliance, around June 2010, for a protection plan and I inquired about the purchase of the OZZ tank by Reliance and was told that yes that did happen. I asked if my tank was with Reliance and she told me that it was . I was asking for an upgrade to a tankless and was told that such was possible. I was then advised that I would have to pay a higher rental rate and any excess installation charges if applicable. I was informed that Reliance was happy to keep me on as a rental customer and that I would be well taken care of, all of the rental benefits were reiterated to me. I was glad because I really wanted to rent a tankless water heater. Hot Sauce the service company came to my house and removed the former OZZ rental and replaced it with the Reliance tankless heater. This took place on July 20 2010. They turned off our gas and forgot to turn it back on, then tried to charge us for a service call and were ready to put us into collections when it was their fault! By October 2010 I noticed that both companies were drafting money from my account. I called Cathy Barry, at Customer Relations for Reliance and she told me that she could get me in contact with Gladys, who handles the OZZ rental acquisitions. I called her and she told me that she was sorry for this inconvenience and that I would surely be getting a refund cheque.
In the new year we still hadn't received a refund cheque from OZZ so we called them and were told that they were still working on it. ...? We waited and then called again. Juanita returned our call going on about some Maxium company and how there had been a huge screw up and someone had to pay and we most definitely would not be receiving any kind of refund...we would be paying them! She followed up stating we owed for the "asset" $1637.78 which is what they had stated was the value of the asset when we moved into the house back in 2007!

I called Ravi (Reliance Cust. Relations) he told me not to worry he'll get me the refund cheque and straighten everything out.
About a year later from the anniversary of the beginning of this nightmare I'm getting calls from OZZ saying that we STILL owe them money from the buyout we APPARENTLY requested. I didn't request anything from them as all my dealings were with Reliance, whom I was told had acquired my tank and have been happily taking my money !
I spoke with Ravi Sharma and he told me that according Leslie Larosa, his manager, that their hands are washed of this and they could only offer me half of the buyout amount because they feel sorry for us (being former employees).
I am aware of how Reliance's system works...the difference between a buyout and an upgrade. I would never have asked for a buyout and I am under record of refusing to do so. We are a single income family, a buyout is just not possible and that is why we never agreed to such...but it seems corporate entity wants to wring us dry and make off with our old rental tank so that we can kiss our once manageable/head-above-water lifestyle goodbye. $2000.00 is a big hit on one income.

Today I received a letter from OZZ stating a lien has been placed on our home, for the asset, now valued at $1965.20! Only a month ago it was $1637.78! a year later we get hit with a lien...no prior paperwork/signatures/signoff..nothing from the company. The letter says that "as a result of our failure to make the requisite monthly payments", they were drafting us up until October...and then told us sorry, we'll be sending you a refund...and now this?

Right now our original tank is somewhere in the hands of Hot Sauce while there is a lien on our home and a tarnished credit rating... all because I was scammed by a former employer. So much for parting ways amicably!

I expect that immediate action will be taking place. I've already started the ball rolling and placed a compliant to the Ministry of Consumer Services and prepared to contact the media if there is no resolution to this matter in a reasonable time.

A tankless tank really isn't worth this mess. Every step of the way has been an annoyance/headache, we were told this was an upgrade...we feel totally downgraded and trampled by you and your affiliated companies.

Unhappy & Waiting for refund and finally wash our hands of this mess,

-letter sent to reliance detailing our complaint/ordeal with a supposed upgrade~

First and foremost i want to let you know that my wife and i are former employees of union energy/reliance home comfort. together we gave 17 years of service and left amicably due to maternity and voluntary lay-off.
We were renting a hwt from ozz rentals and my wife asked me to call ozz to see if we could buyout out our tank when we first moved into our new home. the buyout price was absolutely too expensive so we backed away from the deal. after talking to some friends who still work at reliance we heard that reliance acquired all of the ozz tanks.
We received a call from reliance, around june 2010, for a protection plan and i inquired about the purchase of the ozz tank by reliance and was told that yes that did happen. i asked if my tank was with reliance and she told me that it was . i was asking for an upgrade to a tankless and was told that such was possible. i was then advised that i would have to pay a higher rental rate and any excess installation charges if applicable. i was informed that reliance was happy to keep me on as a rental customer and that i would be well taken care of, all of the rental benefits were reiterated to me. i was glad because i really wanted to rent a tankless water heater. hot sauce the service company came to my house and removed the former ozz rental and replaced it with the reliance tankless heater. this took place on july 20 2010. they turned off our gas and forgot to turn it back on, then tried to charge us for a service call and were ready to put us into collections when it was their fault! by october 2010 i noticed that both companies were drafting money from my account. i called cathy barry, at customer relations for reliance and she told me that she could get me in contact with gladys, who handles the ozz rental acquisitions. i called her and she told me that she was sorry for this inconvenience and that i would surely be getting a refund cheque.
In the new year we still hadn't received a refund cheque from ozz so we called them and were told that they were still working on it. ...? we waited and then called again. juanita returned our call going on about some maxium company and how there had been a huge screw up and someone had to pay and we most definitely would not be receiving any kind of refund...we would be paying them! she followed up stating we owed for the "asset" $1637.78 which is what they had stated was the value of the asset when we moved into the house back in 2007!

I called ravi (reliance cust. relations) he told me not to worry he'll get me the refund cheque and straighten everything out.
About a year later from the anniversary of the beginning of this nightmare i'm getting calls from ozz saying that we still owe them money from the buyout we apparently requested. i didn't request anything from them as all my dealings were with reliance, whom i was told had acquired my tank and have been happily taking my money !
I spoke with ravi sharma and he told me that according leslie larosa, his manager, that their hands are washed of this and they could only offer me half of the buyout amount because they feel sorry for us (being former employees).
I am aware of how reliance's system works...the difference between a buyout and an upgrade. i would never have asked for a buyout and i am under record of refusing to do so. we are a single income family, a buyout is just not possible and that is why we never agreed to such...but it seems corporate entity wants to wring us dry and make off with our old rental tank so that we can kiss our once manageable/head-above-water lifestyle goodbye. $2000.00 is a big hit on one income.

Today i received a letter from ozz stating a lien has been placed on our home, for the asset, now valued at $1965.20! only a month ago it was $1637.78! a year later we get hit with a lien...no prior paperwork/signatures/signoff..nothing from the company. the letter says that "as a result of our failure to make the requisite monthly payments", they were drafting us up until october...and then told us sorry, we'll be sending you a refund...and now this?

Right now our original tank is somewhere in the hands of hot sauce while there is a lien on our home and a tarnished credit rating... all because i was scammed by a former employer. so much for parting ways amicably!

I expect that immediate action will be taking place. i've already started the ball rolling and placed a compliant to the ministry of consumer services and prepared to contact the media if there is no resolution to this matter in a reasonable time.

A tankless tank really isn't worth this mess. every step of the way has been an annoyance/headache, we were told this was an upgrade...we feel totally downgraded and trampled by you and your affiliated companies.

Unhappy & waiting for refund and finally wash our hands of this mess,

We recently had a person claiming to represent Reliance come to our house in Markham stating they needed to verify the water heater labels to ensure they were valid. This person asked to come into the house and do an inspection. We declined stating we had no notice of this in writing and were informed we would have seen a notice on our last bill. When we asked to see identification the girl pulled a Reliance badge out of her pocket and said she represented them. Here's the thing we don't have a Reliance water heater or any products or services with them. Word of caution if approached by a Reliance sales agent to do inspections.

Reliance Home Comfort and Direct Energy are simply trying to steal each other's customers with promises that people will exchange the other's old tank out with a newer more efficient one. The bottom line is that we are the only place in the world where people rent these items and the longer we have them, the more money they make on them. Do your research and buy your own, finance it if you have to. These appliances very rarely break down and it is far cheaper over 10 years to service it a few times to ensure it is in working order. Watch out for D2D salespeople who are telling you your tank is not efficient or NOT energy star...These people come from National Home Services, Reliance Home Comfort, Enwise and Direct Energy amongst others...National Home Services will show you pictures of the inside of tanks rusting and corroding...Reliance won't do this because they are worried these pictures will get into the hands of their 1.5 million customers who will want a new tank if their 5 year old tank looks like the pictures...Bottom Line...Do not rent your appliances! These businesses make money renting because it makes financial sense for them to do so. Their service is not a priority, the environment is not a priority but getting their monthly rental fee from you is, this is how they afford to stay in business...By promising service but forgetting to tell you the parts that aren't included in your rental (Comfort Protection Plan) insurance contract...

Consumer Beware! This protection plan apparently does not cover damages incurred while replacing a leaking water heater.
In short, sub contractors sent to fix a pressure problem days after the burst heater was replaced, damaged first the water heater then my home pipes. After creating a problem that did not exist, they tried to blame the condition of my relatively new homes copper pipes. During three separate house calls they smashed and banged the pipes until the house shook. Only after they showed me the water leak in the pipes did it occur to me that something was not right with the installers. They refused to fix the leak and took a powder as fast as they could while I was calling Reliance. This was 11PM and had to shut the water off until I could find plumbers at a cost of $400 to come and repair it.

This was bad enough, but the customer service was worse. Ten emails and several phone calls later, they continue to ignore me. No returned calls, NOTHING! At first they said they would reimburse me, then repeated what the sub contractors tried to sell me. As far as Reliance is concerned, the customer can be lied to, ignored and above all, believe what the sub contractors say because the customer can't be believed. After emailing me that they were going on the sub contractors word, total avoidance. They hope I will just fade away. Not on their lives. They need to realize that poor service will cost them customers. If I can help with this, then I will. This is the second time the heater has burst. We called them several months before this one went and they sent someone who said it was fine. Then it flooded my basement AGAIN! Then there is the yearly rebuilding of my furnace because of the poor installation, but that for another time. Lets see if anything happens when I complain to every consumer advocacy group I find. Lets see how long they intended to avoid doing the right thing.

So customer be forewarned, damages caused by Reliance will be your responsibility. And be prepared to be avoided if you encounter problems caused beyond the performance of their equipment. It’s in the contract you will sign when renting and paying for the COMFORT PROTECTION PLAN.

I have been a customer of Reliance Home Comfort/Energy pretty much since they first started advertising.
The first year they seemed to do a good job when they did my yearly inspection of my furnace and my a/c. The technician washed down my a/c, checked everything, did the furnace, and I felt he did a thorough job. Little did I know that I would never get as good a service again!
I also have a water heater, at least 15 yr. old that I rent from them and they have never offered to replace or refurbish it, just keep billing me their monthly rental charge.
My compliant is two-fold. First of all, I pay for an insurance, that guarantees me a yearly inspection of my furnace and my a/c., however you never hear from them, once you sign up and start paying for the plan, It is up to you to phone them each year and set up appointments, which, by the way, they have not kept for the last two years that I set these up, and this past year, I have fallen so out of disfavour with them that I don't know where to turn.
By now there have been so many issues with them that I hardly remember the order of all the episodes I had with them.
I work odd hours, so it is difficult enought to sit around and wait for them all morning, all afternoon, or all day--all of which have been the case.
The last appointment that I had they were no-show. When they were already late, I phoned them, gave my acknowlegement # for the appointment and was told they were still coming.
I told them the same thing had happened before but I was assured they would soon be in my neighbourhood to do the job.
I waited the whole day and they didn't show up.
When I called again they were done for the day.
The next day it rained.
I thought they would contact me, giving a reason for the no-show but time went by and I heard nothing.
When I phoned up about it, I got a woman on the phone that informed me that they had been out and done the inspection.
I was waiting home that whole day, and believe me, they were never here.
When I asked for a supervisor I was told the same thing, and I the woman told me if I was unhappy I should cancel the service.
I told her to have them come out so that I could show her that they never left an inspection slip like they usually do.
I was shocked at her attitude and wanted to go over her head but she hung up on me. With that being her final word, I was under the impression that she cancelled my plan with them.
I withheld my payments, until such time that they resolved the matter, but they didn't care, just kept billing me and adding interest upon interest to the bills.
I phoned up and they refused to transfer me to a supervisor, actually they transferred me, now, to collections.
I called back several more times and they kept on saying they couldn't, now, talk to me, the matter was for collections who had nothing to do with the bad service and the no-service I had been experiencing.
I have an illness which is aggrevated by stress and I could just not put myself through any more.
They were only interested in billing me for service I had not been getting, now for 3 yrs or more.
By now commication with them was impossible and they sent me to a Collection Bureau and ruined my credit.
The year before they came out and couldn't do my a/c they said to call back in the spring, so they only checked the furnace.
The year before, they were also a no-show, because it rained and when I called was told they got behind due to the rain.
Each year I missed, they never stopped billing and I paid up until the time that they said they came out, said they had it in their records, but they never did come out and refused to correct their oversight or apologize.
The few years after the first year they would do one service but not the other. I never remember possibly only one occasion where they did the cleaning and inspection of both appliances and it was a really incomplete rush job, the technition was in and out within 15 min. My air conditioner was never fully inspected again, yet their bills, month after mon. charged me for having service for both the a/c and the furnace.
AT this point I don't know how to resolve this.
I called today, and, of course, the customer relations supervisor was not there, while now I am sitting here with a Furnace that needs cleaning and needs to be turned on for th year. It is 60 degrees in my house and getting colder at night.
No one there seems to care, they only want money they didn't earn,
I feel they should not get any money beyond the last time they cleaned both appliances which was maybe 5 yr. or more ago.
Someone needs to fully look into this at their end and own up to the poor service, the billing for services not received, remove the horrendous interest payments, restore my credit.
My next step will be to look for an ombudsman or newspaper column that can help me deal with a place where you never can talk to the same person twice in a row, can never follow up on an issue that you started withanother agent, you are just dealing with a voice on the phone who has the ability to hang up on you rather than really listen and put a customer in touch with someone there that can finally do something!

I purchased a house 3 years ago. The water heater rental at the time was under $30 per month (confirmed). When I received my first bill the monthly rental was almost $60 per month. We came to the agreement to pay less temporarily (this took months & 7 phone calls), but then the the rate whent back up. I decided to have an electrician put in a new unit & stop dealing with Reliance. The electrician also does service calls for Reliance & took the unit out for us. After the removal I was owed over $80 back from over payment. Reliance sent me a statement with a $40 credit. The rest was kept back for a $45 Inspection & Account closing fee. When I called, they said that it was in the agreement that there was a $40 removal fee. I never signed an agreement, but apparently by paying your first bill you agree to pay this mysterious fee. I asked how much of the $40 my electrician was paid to remove the unit so I could call him to ask if he was paid, the CSR decided it was an account closing fee & that the removal was free with the account closing fee. I asked for my account to be left open. I don't mind if they pay 55 cents per month to continue sending me statements. They would not budge on the $40 &, since I have a credit with them, there is no way to get it back.
At the end of the conversation I asked when to expect my $40 credit by cheque. This was another whole process! Did I want payment by cheque?...well since you are closing my account, yes! If I hadn't asked for it what were they planning to do with it? Then we had to go over what my mailing address is (how about the same one you just sent this statement to?) Why wasn't the cheque just sent out with my statement? We had to make sure we had the correct address...really? You have sent me a bill every 3 months for almost 3 years & I have paid them...you probably have the correct address...man I am so glad to be done with Reliance!

So the "maitenance guy" showed up for 30 seconds looked around and said "sir you need a new boiler, please sign here"... So I did.

2 months later I am still having issues with my old boiler. Called the company 3 times and left a message about the boiler replacement. No reponse...

This morning I woke up to learn that I have been billed $118.10 for the "service" this [censored]bag did...
Unbelivable... What do I do? Small claims court?

Numerous complaints towards water leaking of this rental boiler unit since day one – Jan 2008 – when I moved in to this town house complex. All along the same technician named “Scott” – a sub-contractor through “Fannair” came each and every time though not able to fix the problem . . . .

The one time approx. Jan/Feb 2009, Scott eventually identified the problem is “installation” guy did not follow the protocol but missed one part which he said he ordered and 2 months later, he came to install and supposed this is the root problem.

However, water leaking continued and more service calls were placed.

You can imagine this is very frustrating for us . . . . we never know when the bucket holding water will be full and if we are away, then there is possibility that water damage may be a result . . . . .

The last service call we place which Reliance charged us $89.00 in this context I protest: Scott just came in for 2 minutes and gave us a “formed letter” . No indication shows which organization issued this “formed letter” saying water leaking is due to “T&P relief valve”. I never have heard about this and if this is a common problem which your organization or whoever identified, then this formed letter should be MAILED to us prior and not being delivered by this technician and then charge us a service call for $89.00 plus tax.

This is totally a scam! I cannot imagine this is considered a “service call”.

I will not pay and will seek outside help if this is not dealt with seriously on the part of “Reliance”.

Caroline - Aurora, Ontario, Sept 24, 2010

Reliance Home Comfort is a scam. Ever since we have gotten a new hot water tank we have had nothing but problems. Not enough hot water, low pressure and now it keeps shutting off and we have to keep manually turning the pilot light on (and I mean every half hour). 3 calls into Reliance and it is still not repaired. Each time they think they know what's wrong...except that it still does not work! Each time I phone, I have to give all the information over again which is ridiculous! You have to punch in your phone number and then they ask you again. Over and over again! I'd like to know what other company I can use. This company is a scam and should seriously be looked into. 3 days and no hot water. Can you imagine this company is still around with all the complaints. Oh and this guy coming today is already...31 minutes late with no courtesy call.