Renault
Reviews and Complaints

i book duster on 02/07/2012 with Renault Ludhiana dealer padam cars pvt.lmt.after lunching i asked for delivery .dealer said 85ps model is not available so book 110ps top model .but i am surprised to know that dealer has booked rxl 85ps model on my name and delivered to some one ales .dealer ask me to take delivery of 110 ps rxz .i told them i want only 85ps rxe model in white color.they said it will delivered after 15/02/2013.but dealer give me in writing that car will delivered before 01/10/2012.what can i do now ?booking details receipt no 1738 date 02/07/2012 amount 50000 Puneet Garg m. no. [protected] e mail [protected]@gmail.com

I ordered a new key for my car as my old one was not registering with my car which meant it was extremely difficult for me to start the car. I made my way to Charles Hurst in Newtownards on 21st August and ordered my new key which i had to pay for before the key was to be made at the cost of £115.20, the chap which had took all my details had said i should have the key by the 24th August i thought that was pretty good a few days to wait, as the kids were starting school at the end of the month it was perfect timing. Today is the 10th September and i am still waiting for my key. This is really unexceptable as my car has been off the road the whole time, i am a working mother with three young boys whom all go to separate schools, i have had to find other means of transport for all of us to get to school and work which is very expensive and RENULT are still not able to tell me how much longer i am going to have to wait for this phantom key. I also have an extra £65+vat to sync the key to the car. I have had nothing back on their behalf and no way of an apology, this is rediculous and a complete joke leaving me completely car less.

The handbrake makes the most diabolical sound when used on any hill.
The clutch is sqeauking yet again.
Friends that have been in the car with me have commented, and i quote: 'the car smells like it's gonna blow up any minute.'
The engine makes a noise which sounds like the old diesel engines used to sound.
It sounds as though something is loose somewhere on the car.
O, let's not forget that I am completely unable to find any tyres for this car.

I refuse to take it into the workshop as my car has spent more time in the workshop than in my possession and all these extra problems have arisen after its forst service.

I find it quite diabolical that neither Renault International and Renault South África seem to take no interest or responablility for any of this.

I mean this is meant to be a brand new vehicle, are these problems the norm to all brand new cars? Or is Renault unique in this respect.

I just thought you might like to know exactly what is happening with the car at present.
I have been complaining, not only to Renault South África but International aswell about an entire host of issues and Renault as a company could'nt be less interested. The South African CEO (Xavier Gobille) refuses to even talk to me, though he has never dealt with me. He seems to show no interest whatsoever in his customers and his PA (Georgia Richards) will not allow such communication to take place. Those were in fact her direct words to me. This matter could have been resolved months ago, but it seems Mr Gobille is too superior for the likes of his customers, neither does Renault International for that matter.

Having been a loyal Renault customer for years, I was horrified to discover the cost of replacing a broken brake cable on my Scenic's electronic handbrake. Firstly, you cannot replace just the cable, you have to replace the entire handbrake (a very flimsy bit of kit). Secondly, the cost is extortionate at £354 excl VAT. Thirdly, and worst of all, once fitted the computer has to be reprogrammed to recognise the new handbrake, which entails another trip to the dealers (the only ones with the latest update) and another £72 excl VAT. So, total cost of replacement = £511 incl VAT, plus 2 trips to the dealers. A comparable cost with my other car (a Corsa) is £18 to replace the cable. Renault's reaction to my complaints letter was to attempt to sell me another car at a slight discount. This is not the first time that I have had to reprogramme the computer, always at a cost of £72. It seems as though they have you sealed into their dealers' computers. Be warned! I will not be buying from Renault again until they stop double charging for replacing what is already a prohibitively expensive repair.

my husband bought a car at renault east london in may 2011, in july 2011 the car was invovled in an accident and was a write off and there was an amount the not paid. Now we learnt that Renault East London is suppose to pay a sum towards that amount as a service refund since there was never a claim. Renault East London is refusing saying its non refundable because there was no deposit paid in. As far I understand things the one has nothing to do with the other. what does one do in such a case. my husband was was not informed of this when he bought the car. On the renault website there is no contact details for complaint or for head office, we are tired of dealing with east london.

my husband is Onke Mti, id#[protected], cell# [protected], email address [protected]@ymail.com

Renault - save £2745
If you have a Renault get rid of it - NOW!
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Just been stung for this amount to fix the gearbox on a 3.5 year old Renault Laguna (59, 000 miles). Dual Mass Flywheel, Clutch, bearings and idler gear. Took the car to Renault Dealer (Ness Motors Perth) - couldn't diagnose the cause of the whine from the gearbox. Took the car to James Allan (gearbox specialist in Edinburgh) - diagnosed the "Renault Gearbox" problem in 2 minutes flat. There's a design fault with this Dual Mass Flywheel arrangement (common across many if not all Renault gearboxes) which everybody seems to know about apart from Renault - who washed their hands of the problem. Real classy Customer Service - NOT!

Renault Latitude OEM stereo radio Car DVD Player GPS navi CAV-8070LE

DVD GPS Navigation special for Renault Latitude car

1) car DVD player with 7inch 16:9 fixed digital TFT LCD monitor.
2) 800*480 touch screen: can select the tracks directly.
3) 3D Flash Graphical user Interface.
4) IPod spported.
5) DVD/VCD/CD/MP3/MPEG4/DIVX/CD-R/WMA/JPEG, etc.
6) Built-in TV tuner, PAL/NTSC or SECAM compatible.
7) Built-in FM/AM tuner, RDS spported.
8) Built in bluetooth for hand free call, history log, dial keyboard.
9) Two SD card slots for MP3, WMA, MP4, AVI, JPEG files.
10) Auto rear viewing function.
11) Individual DVD logo display (can change the DVD wallpaper freely by yourself).
12) V-6 disc changer memory (6 disc music can be memory in the unit while you listening the music).
13) All keys supply red and blue LED, match your original car perfectly.

www.suavdvdgps.com/product_Info.asp?id=499

I bought a car at Renault Germiston in March 2006. The car instalment was R999 with a deposit of 10 %.

When I approached the dealer I was told that I need to put in a deposit of R16 000 to qualify for the R999 monthly instalment. I then put it a deposit of R16 000. A pre-paid motor service for the car was issued to me which was valid for the period of 2 years or 45 000 KM.

To my surprise, at the end of the month, an amount of R1450 was deducted from my account. I approached the dealer with this matter and I was told that it will be corrected. I have been battling with this instalment problem since I bought the car, it is still not resolved.

I was involved in a car accident and that initial car was written off. My insurance was in a process to replace the car, my insurance told me that the dealer confirmed that I did not have a maintenance plan on my car. Of which it was not true because a pre-paid maintenance for 2 years was issued out to me, and I still the proof. I approached the dealer and they told me that the maintenance plan was cancelled because my instalments were subsidised, of which is not true because my instalment is standing at R1450 and not at R999, as advertised.

I further went through the contract that the dealer issued to me, there is a clause which says I must present the original contract with the original stamp at the end of the contract term, only to find that the dealer gave me a contract with no stamp on it, which renders the contract invalid. this shows some sort of dishonesty.

Furthermore, when I bought the car, I informed the dealer that I receive my salary of 25th of every month and therefore the debit order must be on the 25th of every month. that was not done, and I am still battling to get is sorted out.

I am tired of phoning Renault, I do not have the energy anymore.

I need someone who can assist me in this matter.

I will be glad if I can be refunded the additional R6000 that I paid, extra for deposit. My instalment be R999, as per the advertisement The service plan be re-instated, because those are the conditions that I bought the car under.

I ordered a Servo for a Peugoet on 28 October 2008.

Was received and payment taken quickly enough.

However the part was declared faulty by local garage fitting the part.

Returned on 25 November 2008 to the garage by parcelforce (costing £10.99 + packaging) with letter explaining and asking for a refund as partds had to be quickly sourced elsewhere.

The telephone number provided was no incoming calls! and letters sent never replied to and still no refund received as at 22 December 2008.

I Bought a Renault Logan in 2010, after a couple of months the car had started rusting all over. At the 30 000km service I complained about the rust and the car was taken in to be fixed. A couple of weeks later rust started appearing again (all over) I complained about it at the next service and they said they would get back to me. Two phones calls and 15 oookm later they had still not gotten back to me. So at the 60 000km service I once again pointed out the rust problem. This time they came back saying I damaged the paint work myself and therefore the paint work was not under warrenty. Rust under the bonnet, between rear window and body, in the boot roof, car door hinges and top edges CANNOT possibly be damage caused by regular wear and tear! The paint coating is faulty, the rust is just everywhere on the car, the car is not even two years old! I will never buy Renault again, at the 45 000km service they wanted me to pay for wiper blades (which are covered by maintenance plans) and now this.Here are pictures of some of the rust spots, its unacceptable that a car less than 2yrs old is rusting!I spoke to the custormer service agent (AVON) which was a waste of time too.

I purchased a car in March 2008 at McCarthy centurion a Renault Clio 1.5dci, purchase price was R85 000, 2004, model, vin number VF1BB07CF29344695, and it’s got a full service history. As from April 2009 the car started having some endless problems. I have been servicing and paying for all the repairs on my car. The has been in for repairs with French-Tech-Auto, Renault Pinetown, Bosh Car Service (SA DIESELEC CC), and which they are RMI, Renault mechanical repair specialist, but the car kept on coming back with exactly the same faults and It could not start. A number of spares have been replaced, and have been given quotes to replace more parts which I have done but still the car is not starting. I have attached some of the quotes and invoices that I received from this repair center. Up to now the car is still seating with the repair center from, Tinlyns Business Park, 208 Gale Street DURBAN, contact Person: Pedro Matos ([protected]).
I have made numerous complaints about this car and no one seems to be interested to help me with my problem. The amounts that have been quoted and paid for this car are beyond the market value for the car, and it’s beyond economical to repair. I have been paying for this car from March 2008 until January 2011 and my settlement amount with westbank is still seating to more than R100 000, due to the interest accumulated.
I have only got to be able to use this car for only one year. As a customer I have never really enjoyed the use of the product the product I had purchase. I contacted Wesbank in January 2011, to advise them of my problems with this car and requested for the termination of the account as I could not afford to pay any more money on this vehicle due to all the faults that are on this car. Wesbank sent me a termination letter for me to sign and they said they would collect the car from the mechanics within 10 days and would cancel my contract, sell the car to defray expenses, and up to now, they have not collected the car and I’m now required to pay for the storage of the car since wesbank did not come to collect it. Even thought I had requested numerous times for them to collect their car and cancel my account with wesbank.
When does the consumer protection ACT comes in to play, because I feel that this is really unfair on me to suffer so much about this vehicle.
I need your assistant or advice on how I can get out of this dilemma, as I need to be able to buy another car soon, and not have to pay for a product that I have never had to be able to enjoy using.

My contact details are as follows, e-mail [protected]@gmail.com, cell number [protected]

Kind Regards
Nkosinathi Mzimela

When I bought my car (Renault Clio) in 2003, Arab Mechanics in Cairo, Egypt, was on the list of service and maintenance providers in Egypt and since then I have been dealing with them for any repairs.
On July 8, 2010, I went to have my AC car ferion recharged, but on spot, they convinced me that the condensor coil had to be changed. Trusting their judgement, I had them change it and I was charged 2050 LE for the exchange and Ferion gas refill. After one week I noticed that the cooling effect of the system was gradually deteriorating. I went to them immediately complaining about the condition. I went several times during the last summer and each time they recharged the gas simply explained that they could not find the source of the leak. On the fifth visit, they said they wanted to keep the car for three or 4 days to get appropriate time to do the diagnosis. I refused this because I can't stay without the car for such a long time especially that they don't offer a replacement car. At last we agreed to have the car stay for 2 days. This time they said that they discovered that the evaporator coil has to be changed and they wanted to charge me for 2000 LE for its exchange (claiming that this is the price of the part only).
Mad at them I asked for refund of my money for changing a part that was not responsible of any malfunction, they refused. I asked them to do the 2nd repair for free, they refused. I asked them to give a report about the whole incident - they first refused. When I insisted they said they will charge us for 200 LE a report which "in the manager's words" will be put in the way they see from their point of view. Mind you that each time I went to them they refused to issue any paper for the service being done about the results of exploration. Mind you also that I went to do a check with two aircondition repair services, they assured me that there is no leak in the evaporator coil and that the malfunction is in the compressor circuit.
This is my complaint - please advise me what to do.

I am writing here because I am one very unhappy Renault customer...
I purchased a brand new Sandero Cup from Renault Durbanvile in January 2011, two weeks ago we had our first rain in the Cape and low and behold I get into my brand new car and see that the ceiling above the steering is wet as well as the carpeting under the steering. I was totally shocked now I understood the strange odor in my car from day one. .. no new car smell for me
Their solution: they offered me a brand new car to replace the one I bought BUT I must pay in a further R8000.00 or they will fix it and hand my smelly car back to me.. Why? I ask... I did nothing wrong? Well other than buy a Renault that is. Why must I pay for something that is entirely their fault, their shoddy workmanship? Should Renault not stand up for its reputation? They should give me a brand new non leaking car because that is what I thought I was buying in the first place. I understand it will come at a cost to them, but this is their fault not mine, I paid my R15000.00 deposit and unbeknown to me I was purchasing an inferior product.
Renault has now had my car for two weeks; they found that the front windscreen did not have a seal. They have also since then found that they needed to replace the clutch and also the flywheel… my car is not even 3 months old yet…
Renault South Africa, come to the party and do the right thing here. Trust me an unhappy customer you do not want…. As I feel now, I deeply regret ever stepping foot into a Renault dealership. Never again.

Julia Elliott

— furious, the worst customer service and so called 'repairs'! Absolutly disgusted! —
2011 renault twingo bizu picked up 1st mark 2011 as pre arranged. Had it for 45 minutes and once home I realised that there was a blemish in the paint work on the right hand side of the car near the fuel cap. Phoned vw benfield up and spoke to the sales guy who sold me the car and he assured me it’d be covered under the warranty and that if I take it back in straight away they’d take some photographs of it and send it to renault.
I went, photos were taken and a week later the car went into the garage to be repaired, I was then told by vw benfield that renault had rejected the claim and had apparently said that they were entitled to have two of these “faults” from the factory.
Benfield said that they will pick up the bill, so gladly I accepted after being disappointed at renault’s sheer lack of responsibility. The car was in the garage for four days, to which I had a very nice, but very dirty courtesy car.
On inspection at the garage the car looked fine, as if the work had been done and I was told the whole back panel had been removed and fully painted. Once home, I discovered a tape-line where they had in fact, not taken the whole panel off and painted as I had previously been promised, they had just marked where the blemish was taped around, and painted that bit. Furious, I phoned vw benfield back and was told to take the car back once again. I tool it back to which this very unpleasant ‘sales-man’ (I use that word lightly as he would have got no sale out of me what so ever!) inspected the car, I showed him the tape-line and he said to me “if that was my car I wouldn’t bother with it. It’s so small you can hardly see it” – I refrained from punching his lights in and simply replied “you wouldn’t buy a suit with a hole in it, would you? No matter how small the hole was?” as expected, the answer I got back was “err, no” – the same guy then offered to take the car back into the service department to have the fault once again “fixed.”
After a few minutes debating what to do, I decided I did not want the car to back into the department as the fault/s seem to increase, rather than demolish them. The manager then came out, inspected the car, and offered me the job done again – I refused, and he offered me a free first service once it was due on the car. I received the letter and thought that was the end of the matter. Even though the mark was still on the car I felt like I had been compensated and was satisfied with the result.
This morning (Five days after I got the car back, the car still only being twenty-four days old) I went to get some petrol on my way to work. As always I opened the fuel-flap and to my horror the flap fell off! I looked at the flap and all the connectors had been bent on the flap itself, and then on the flap still attached to the car they had been snapped off and then super glued back on! No surprise then that the flap would not reattach to the car as it was a botch-job. I phoned vw benfield back full of rage and they said “oh, bring it in tomorrow and we will order the parts and get it fixed” I said that I needed a courtesy car as I need to travel twenty eight miles to work and back to which he replied “ok, we’ll try and get one for you.”
Not being satisfied with the so called ‘service’ so far and the fact that I was sold a brand new car that’s not even a month old yet in a disgusting state, and the ‘repairs’ that they carried out were to a very disappointing and unsatisfactory standard, I contacted renault directly, was put straight through to a manager who listened to me and noted all my disappointments down, he promised he would contact the dealers and follow up this complaint. He was the only person who I felt treated me like a customer and not a bank. Pity it was the complaint line!

In 2009 November I bought a brand new Renault Koleos 2.0 dci from Renault Durban and on the second week of driving it there was a warning message on the on board display saying "check injection system" "check exhaust emission" and it was losing power and smoking excessively. I then had the car towed to a Renault dealership in Alberton where some work was done on it and I got it back. After a few days the same problem came back and at that time I had it taken to Renault The Glen where it was discovered that an intake pipe was wrong size and a new one was fitted but this also took a number of days which meant the car was away from me for that period. After that it has been in and out for the same problem more than I can remember. The latest was when I took the car in on the 11th of February 2011 and left it at Renault The Glen for them to have all the time they need to fix the car properly. I collected the car on the 22nd February and drove it back to work. On my way home from work that same evening the same problem came back and the car started losing power. I then took it in this morning 23rd February and up to now it's not clear what's going to be the way forward because I've been informed that the particle filter needs to be changed but it's expensive at a cost of approximately R30 000-00 and this is the time where I feel this is enough as I feel that I've had a raw deal from Renault from the beginning cinsidering that I'm paying more than R8000-00 monthly instalments. I need guidance in the right direction

I have a 2004 Renault Megane and you will not believe the mechanicle trouble I have with the car. Cylinders, disks, electronical errors, fuel injection problems etc. I am an single mother with two children and are unable to maintain the car. The value of the car is R93000 but car dealers only offer me R35000 as they say the car has no value. Believe me the parts cost you a fortune. A fuel injection pumb cost R7000. My car had to stand for 3 months as I could not afford some of the parts and have spend R10000 just to get it going again. It is a large investment and the car loses its value so quicly that you are guaranteed owner of the vechile till it is paid. Imagine strugeling for 5 years with a car that robs you of all your life savings and forces you to pay in should have had enough and wanting to get rid. With all the faults my car currently have it will soon be standing permantely. When it goes it is an fantastic car but if it breaks down you are screwd. Now me and my kids will have to walk soon while I still owe the bank a fortune. Renault you will have to do something about the cost of your parts! There are more clients that feels this way - just check complaint!

Tuesday morning the car would not start. I tried everything and had to call Renault Assist for the second time in just over 2 months. Boksburg Branch did not call me at all on the Tuesday and when I called them on the Wednesday they said that they are too busy to have a look at my car and that they have to take care of their “customers” first. I wanted to know if I am not a customer and the manager reminded me that I did not book my car like the customers have and therefore I am being pushed to last in the line. How dumb that I did not remember to make a booking for my car as I should have known that my car will have a breakdown!?! I asked him if I qualify for a loan vehicle seeing that my car is brand new and he said that I definitely only qualify for a loan vehicle after my car has been there for three days.

Today (Thursday) is the third day that my car is with the dealership for repairs. I phoned the dealership and they apologized and said that they will hopefully start working on my car today. I asked them for the use of a loan vehicle and they said that I do not qualify for a loan vehicle as the problem is with my Sandero’s car key. The car key seems broken – according to my understanding the remote inside the car key is faulty. I don’t qualify for a loan vehicle seeing that it is a “wear and tear” issue. How can a nearly three month old car have a “wear and tear” issue?
Am I expecting too much when I just want standard customer service?

Please read! If you cant avoid renault, because you are an unfortunate owner of one, like me! Then at least avoid using tokai renault! Helpless, completely helpless, and thieves!

They had my car for over a month, for a slight pull of the car to one side. I payed for what ever they did, and after gave it back 3 times to re-fix. The last time I got it, after more than a month!, the car still had the same problem... A week later I realised they had stolen my spare tyre!

Still waiting for an answer! (Not about the actual problem, that by now, I know they cant solve, usles!, but about the missing tyre!) any body else had this happened to them!?

I can give all names, numbers and email adreses of the people, but it woudnt help, they never reply! :)

If you can avoid renault at all! Plus there is not 1 specific renault service centre, they are all multifranchises, owned by amh group...

After phoning for two weeks Renault told me the parts have arrived but nothing will be covered by the warranty and it will cost me R8000 to replace the radiator fan and R21000 to replace other damage (a dent in the radiator). after this they wanted me to pay for the rental car because the wont cover anything. after a massive fight i took the car to a friend of mine at a ford dealership. all that was broken was a little 50c screw on the radiator fan it was replaced and the car is running fine. this is the worst service I have ever had and the lack of knowledge about their own cars is astounding. it took them two weeks to open the bonnet of my car and still didint find the actual problem. I'm selling the car NEVER GET A RENAULT the service is *** and they will try to rob you at every corner.