CB Car Dealers Renault pathetic service and blatant cheating

Renault review: pathetic service and blatant cheating 9

Fightle of US

Sep 15, 2010 9:13 am EDT

Featured review

Firstly my car was kept at Renault for two days for a normal service because the receptionist made a mistake. Then I was told that Renault could not pick me up when my car was ready although it was fine to do so for other customers, smacks of ***. I was charged for an indicator light connector that was in warrantee as they made a mistake on their dates and thought that my car was out of warrantee. I was told by a lady called Debbie that I will be refunded but I am still waiting. When I did get my car the back tyre was flat so they had to take it back and repair that and that was done a while later. As I drove out with my car I discovered that the same indicator that was to be fixed was stilled not working so I drove straight back in. 2 hours later and having spent the entire morning at Renault, I was able to drive out. I have emailed and called them various times but to date nothing has been resolved. I did receive a generic apology and was told that I will be contacted shortly regarding the issues. There is more but for now all I want is my refund, I don't care about apologies from Renault.

9 comments

Add a comment

jamieboy

Glasgow, GB

1 comments

jamieboy of Glasgow, GB

Aug 20, 2010 1:25 pm EDT

quality of renault megane interiors have less everytime a new module is brought out.
My first X reg was sumptous with its velour upholstery.
My second megane a 04 reg was not as nice inside.
My new megane a 59 plate i music sci, runs well and is very econmical, but the interior is quite poor, the trim is always dirty looking ans the vinal scuffs very easily espcially the dark interior.

Andzhi

1 comments

Andzhi of US

Sep 16, 2010 7:08 am EDT

My wife had to get a quote from renault to replace a door lock that broke whilst turning the key to unlock her car. The car is a Reanault Megane 1.4. She was quoted R1, 400.00 to replace the lock. This cost is totally out of reality and would like to know how Renault can justify such cost on this item. She was also advised that no stock was held in the country and that they would have to do a back order for the part. It appears as is they are increasing the cost of spares to suppliment the drop in car sales as people are keeping their cars.

Innocent

1 comments

Innocent of US

Sep 17, 2010 9:06 am EDT

For the last year, my Aircon on my Megane 2 1.5 dci has just stopped working. I have had to take it back 5 times to Renault Bryanston to get the computer reprogrammed. My aircon is not working again today and I don't understand why I always need to take it back for the computer to be re-programmed.

I have had enough and Renault Bryanston cannot tell me why this is happening. I would like this resolved. My car is almost 3 years old and still under warranty.

Everytime I take the car in, Service advisor Vusi tells me the next time, the compressor needs to be changed. This never happens if the case.

Charmaine Thato

1 comments

Charmaine Thato of ZA

Dec 24, 2010 9:47 am EST

I took my car to Renault the Glen for my windows to be properly aligned as the rain was coming through on all windows. Instead of doing the job, they broke my window and left the car outside for the entire weekend. With the weather being unpredictable it rained cats and dogs! When i went to fetch a few things in the car the following day the car was full of water. The answer that i got was that the guys at the workshop did TRY to protect the car with plastic covers. I would never recommend anyone to buy a Renault car.

Morch

1 comments

Morch of US

Jan 20, 2011 4:33 pm EST

We bought our Renault Megane 1.6 cabriolette in June 2017 from Renault Northcliff & it has broken down numerous of times. 1st, the battery died, which led to the car being towed to Northcliff, this cost R2017, then in October, the clutch broke, so it had to be towed again. We were told to pay R9000, but we then advised Renault Northcliff that our warranty should cover, the car was bought in June and that we would not pay to fix the clutch. Fine, Renault then paid for this after bickering. So now, on 0103 our Gearbox broke. It was towed again, 3 days later we were called & told that we had to pay R24000 as the warranty would not pay cause we didnt fill gearbox fluid. This was after our service done at Renault Northcliff. My fiance went to them & said show me the problem, & he was told that they assumed this was the problem and that they would contact SA warranties themselves. The claim was still declined and now we STILL sit without our car. This is not the 1st complaint, I suggest I get feedback and quick cause this is appauling and pathetic. Pity they do nothing to hold up the French name... sad that people could actually get away by ripping others off - PLEASE CATCH A WAKE UP!

Hibloka

1 comments

Hibloka of US

Feb 06, 2011 7:16 pm EST

In 2017 we bought 2 NIssan Interstars and believed that the service we received from Nissan in the past was great. With a big shock in Oct 2017 one of our vehicles had a breakdown and nobody at Nissan can solve the problem. We as a courier company has lost R400 000.00 in loss of income because of the lack of knowledge to repair these vehicles with 'RENAULT' engines. We have now decided to seek legal advise to sue the responsible parties because we are now paying for vehicles that is a total loss to our Company and will never recommend any one to buy a Nissan or a Renault in South Africa. We have tried our best to try and resolve this problem with NIssan S A. The e-mails that was sent to Nissan was never dealt with properly and nobody seems to care about us as a Company who are now in a process of losing business on a daily basis because of these 2 vehicles being in Nissan Rosslyn's factory for almost 9 months. We could have bought 2 new vehicles for the loss we have suffered.

Allen Rheeder

1 comments

Allen Rheeder of ZA

Jul 07, 2011 10:37 am EDT

Car has been with Renault for almost a month, after i did all needed from my side well in advance, as to parts, service booked.
1-Wrong quote, overcharge on final invoice.
2-Damaged the bumper again, that was supposed to be repaired.
3-Have to follow up on my side allways as to progress on way forward.
4-Bad customer service from Parts Manager, and Renault Centurion Dealership in general.
5-Renault Head office, no assistance given, even with an official complaint lodged. No Service
6-Car handed back to me dirty, and i did not take ownership.
7-Wasted my time on numerious occasions, as i travel to them for no reason, just to leave without my car.
8-Money wasted on time, petrol, leave taken.

Only good thing is they gave me a courtacy car, however i had to fight for it.

shreyanssam

1 comments

shreyanssam of IN

Mar 02, 2013 12:01 am EST

No keychains provided by showroom.! Tey r telng renault company is not providing.! People are geting bad reviews. Please provide d keychains. People r nt buying d cars from showroom bcoz of ths disgusting mater. Check out facebook. Ppl r makng funy coments on renault

dianewillis

1 complaint

1 comments

dianewillis of IE

Sep 04, 2013 9:31 am EDT

my daughter bought a scenic 3 yrs ago has paid over a thousand in repairs and still has serious problems is 05 has so many problems would not know where to start.its actually too dangerous to use now.she paid 5000 and has just 2 yrs ago been diagnosed with brain aneurism and is in tears because of the stress i am considering taking action further on this, its a disgrace.

Renault - I am tired of phoning renault, I do not have the energy anymore 38

Resolved

Replied

Renault - car defects

Resolved

Renault - renault latitude oem stereo radio car dvd player gps navi cav-8070le

Renault - kwid engine oil chamber leakage issue 1

Resolved

Replied

Renault - window regulator switches 7

Resolved

Renault - Bad service

Renault - Renault Kiger Turbo Zen - Maps on Android Car Play

Renault - wrong model financed and no responsibility taken

Renault - faulty aoirbags and seatbelts.

Renault - 5 year old car engine blows after full services, only 60k mileage and no other issues

View all Renault reviews and complaints

Renault Contacts

Renault phone numbers

+33 176 840 404
+33 176 840 404

Click up if you have successfully reached Renault by calling +33 176 840 404 phone number 20 20 users reported that they have successfully reached Renault by calling +33 176 840 404 phone number Click down if you have unsuccessfully reached Renault by calling +33 176 840 404 phone number 8 8 users reported that they have UNsuccessfully reached Renault by calling +33 176 840 404 phone number

43%
Confidence score

France

+44 192 389 5000
+44 192 389 5000

Click up if you have successfully reached Renault by calling +44 192 389 5000 phone number 14 14 users reported that they have successfully reached Renault by calling +44 192 389 5000 phone number Click down if you have unsuccessfully reached Renault by calling +44 192 389 5000 phone number 26 26 users reported that they have UNsuccessfully reached Renault by calling +44 192 389 5000 phone number

United Kingdom

+64 92 816 611
+64 92 816 611

Click up if you have successfully reached Renault by calling +64 92 816 611 phone number 2 2 users reported that they have successfully reached Renault by calling +64 92 816 611 phone number Click down if you have unsuccessfully reached Renault by calling +64 92 816 611 phone number 1 1 users reported that they have UNsuccessfully reached Renault by calling +64 92 816 611 phone number

33%
Confidence score

New Zealand

+32 23 347 611
+32 23 347 611

Click up if you have successfully reached Renault by calling +32 23 347 611 phone number 3 3 users reported that they have successfully reached Renault by calling +32 23 347 611 phone number Click down if you have unsuccessfully reached Renault by calling +32 23 347 611 phone number 2 2 users reported that they have UNsuccessfully reached Renault by calling +32 23 347 611 phone number

20%
Confidence score

Belgium and Luxemburg

+45 80 889 400
+45 80 889 400

Click up if you have successfully reached Renault by calling +45 80 889 400 phone number 3 3 users reported that they have successfully reached Renault by calling +45 80 889 400 phone number Click down if you have unsuccessfully reached Renault by calling +45 80 889 400 phone number 1 1 users reported that they have UNsuccessfully reached Renault by calling +45 80 889 400 phone number

50%
Confidence score

Denmark

+358 207 997 700
+358 207 997 700

Click up if you have successfully reached Renault by calling +358 207 997 700 phone number 4 4 users reported that they have successfully reached Renault by calling +358 207 997 700 phone number Click down if you have unsuccessfully reached Renault by calling +358 207 997 700 phone number 1 1 users reported that they have UNsuccessfully reached Renault by calling +358 207 997 700 phone number

60%
Confidence score

Finland

+49 223 2730
+49 223 2730

Click up if you have successfully reached Renault by calling +49 223 2730 phone number 3 3 users reported that they have successfully reached Renault by calling +49 223 2730 phone number Click down if you have unsuccessfully reached Renault by calling +49 223 2730 phone number 1 1 users reported that they have UNsuccessfully reached Renault by calling +49 223 2730 phone number

50%
Confidence score

Germany

+353 605 5500
+353 605 5500

Click up if you have successfully reached Renault by calling +353 605 5500 phone number 6 6 users reported that they have successfully reached Renault by calling +353 605 5500 phone number Click down if you have unsuccessfully reached Renault by calling +353 605 5500 phone number 1 1 users reported that they have UNsuccessfully reached Renault by calling +353 605 5500 phone number

71%
Confidence score

Ireland

+39 641 561
+39 641 561

Click up if you have successfully reached Renault by calling +39 641 561 phone number 2 2 users reported that they have successfully reached Renault by calling +39 641 561 phone number Click down if you have unsuccessfully reached Renault by calling +39 641 561 phone number 3 3 users reported that they have UNsuccessfully reached Renault by calling +39 641 561 phone number

Italy

+31 203 549 333
+31 203 549 333

Click up if you have successfully reached Renault by calling +31 203 549 333 phone number 4 4 users reported that they have successfully reached Renault by calling +31 203 549 333 phone number Click down if you have unsuccessfully reached Renault by calling +31 203 549 333 phone number 1 1 users reported that they have UNsuccessfully reached Renault by calling +31 203 549 333 phone number

60%
Confidence score

Netherlands

+47 23 376 100
+47 23 376 100

Click up if you have successfully reached Renault by calling +47 23 376 100 phone number 2 2 users reported that they have successfully reached Renault by calling +47 23 376 100 phone number Click down if you have unsuccessfully reached Renault by calling +47 23 376 100 phone number 1 1 users reported that they have UNsuccessfully reached Renault by calling +47 23 376 100 phone number

33%
Confidence score

Norway

+48 225 411 000
+48 225 411 000

Click up if you have successfully reached Renault by calling +48 225 411 000 phone number 2 2 users reported that they have successfully reached Renault by calling +48 225 411 000 phone number Click down if you have unsuccessfully reached Renault by calling +48 225 411 000 phone number 1 1 users reported that they have UNsuccessfully reached Renault by calling +48 225 411 000 phone number

33%
Confidence score

Poland And Baltic Countries

+351 218 361 000
+351 218 361 000

Click up if you have successfully reached Renault by calling +351 218 361 000 phone number 6 6 users reported that they have successfully reached Renault by calling +351 218 361 000 phone number Click down if you have unsuccessfully reached Renault by calling +351 218 361 000 phone number 1 1 users reported that they have UNsuccessfully reached Renault by calling +351 218 361 000 phone number

71%
Confidence score

Portugal

+7 495 775 4035
+7 495 775 4035

Click up if you have successfully reached Renault by calling +7 495 775 4035 phone number 2 2 users reported that they have successfully reached Renault by calling +7 495 775 4035 phone number Click down if you have unsuccessfully reached Renault by calling +7 495 775 4035 phone number 1 1 users reported that they have UNsuccessfully reached Renault by calling +7 495 775 4035 phone number

33%
Confidence score

Russia

+34 902 333 500
+34 902 333 500

Click up if you have successfully reached Renault by calling +34 902 333 500 phone number 3 3 users reported that they have successfully reached Renault by calling +34 902 333 500 phone number Click down if you have unsuccessfully reached Renault by calling +34 902 333 500 phone number 5 5 users reported that they have UNsuccessfully reached Renault by calling +34 902 333 500 phone number

Spain

+46 858 575 200
+46 858 575 200

Click up if you have successfully reached Renault by calling +46 858 575 200 phone number 3 3 users reported that they have successfully reached Renault by calling +46 858 575 200 phone number Click down if you have unsuccessfully reached Renault by calling +46 858 575 200 phone number 1 1 users reported that they have UNsuccessfully reached Renault by calling +46 858 575 200 phone number

50%
Confidence score

Sweden

+41 447 770 200
+41 447 770 200

Click up if you have successfully reached Renault by calling +41 447 770 200 phone number 2 2 users reported that they have successfully reached Renault by calling +41 447 770 200 phone number Click down if you have unsuccessfully reached Renault by calling +41 447 770 200 phone number 1 1 users reported that they have UNsuccessfully reached Renault by calling +41 447 770 200 phone number

33%
Confidence score

Switzerland

+90 216 645 6690
+90 216 645 6690

Click up if you have successfully reached Renault by calling +90 216 645 6690 phone number 3 3 users reported that they have successfully reached Renault by calling +90 216 645 6690 phone number Click down if you have unsuccessfully reached Renault by calling +90 216 645 6690 phone number 0 0 users reported that they have UNsuccessfully reached Renault by calling +90 216 645 6690 phone number

100%
Confidence score

Turkey

+86 106 561 8666
+86 106 561 8666

Click up if you have successfully reached Renault by calling +86 106 561 8666 phone number 2 2 users reported that they have successfully reached Renault by calling +86 106 561 8666 phone number Click down if you have unsuccessfully reached Renault by calling +86 106 561 8666 phone number 0 0 users reported that they have UNsuccessfully reached Renault by calling +86 106 561 8666 phone number

100%
Confidence score

China

+852 29 273 538
+852 29 273 538

Click up if you have successfully reached Renault by calling +852 29 273 538 phone number 3 3 users reported that they have successfully reached Renault by calling +852 29 273 538 phone number Click down if you have unsuccessfully reached Renault by calling +852 29 273 538 phone number 0 0 users reported that they have UNsuccessfully reached Renault by calling +852 29 273 538 phone number

100%
Confidence score

Hong Kong

+91 443 910 4200
+91 443 910 4200

Click up if you have successfully reached Renault by calling +91 443 910 4200 phone number 6 6 users reported that they have successfully reached Renault by calling +91 443 910 4200 phone number Click down if you have unsuccessfully reached Renault by calling +91 443 910 4200 phone number 4 4 users reported that they have UNsuccessfully reached Renault by calling +91 443 910 4200 phone number

20%
Confidence score

India

+81 120 676 365
+81 120 676 365

Click up if you have successfully reached Renault by calling +81 120 676 365 phone number 2 2 users reported that they have successfully reached Renault by calling +81 120 676 365 phone number Click down if you have unsuccessfully reached Renault by calling +81 120 676 365 phone number 0 0 users reported that they have UNsuccessfully reached Renault by calling +81 120 676 365 phone number

100%
Confidence score

Japan

+966 114 790 550
+966 114 790 550

Click up if you have successfully reached Renault by calling +966 114 790 550 phone number 4 4 users reported that they have successfully reached Renault by calling +966 114 790 550 phone number Click down if you have unsuccessfully reached Renault by calling +966 114 790 550 phone number 4 4 users reported that they have UNsuccessfully reached Renault by calling +966 114 790 550 phone number

Saudi Arabia

+65 64 713 313
+65 64 713 313

Click up if you have successfully reached Renault by calling +65 64 713 313 phone number 3 3 users reported that they have successfully reached Renault by calling +65 64 713 313 phone number Click down if you have unsuccessfully reached Renault by calling +65 64 713 313 phone number 4 4 users reported that they have UNsuccessfully reached Renault by calling +65 64 713 313 phone number

Singapore

+27 116 077 300
+27 116 077 300

Click up if you have successfully reached Renault by calling +27 116 077 300 phone number 28 28 users reported that they have successfully reached Renault by calling +27 116 077 300 phone number Click down if you have unsuccessfully reached Renault by calling +27 116 077 300 phone number 52 52 users reported that they have UNsuccessfully reached Renault by calling +27 116 077 300 phone number

South Africa

+82 23 707 500
+82 23 707 500

Click up if you have successfully reached Renault by calling +82 23 707 500 phone number 5 5 users reported that they have successfully reached Renault by calling +82 23 707 500 phone number Click down if you have unsuccessfully reached Renault by calling +82 23 707 500 phone number 1 1 users reported that they have UNsuccessfully reached Renault by calling +82 23 707 500 phone number

67%
Confidence score

South Korea

+84 904 695 069
+84 904 695 069

Click up if you have successfully reached Renault by calling +84 904 695 069 phone number 2 2 users reported that they have successfully reached Renault by calling +84 904 695 069 phone number Click down if you have unsuccessfully reached Renault by calling +84 904 695 069 phone number 0 0 users reported that they have UNsuccessfully reached Renault by calling +84 904 695 069 phone number

100%
Confidence score

Vietnam

+54 147 782 000
+54 147 782 000

Click up if you have successfully reached Renault by calling +54 147 782 000 phone number 2 2 users reported that they have successfully reached Renault by calling +54 147 782 000 phone number Click down if you have unsuccessfully reached Renault by calling +54 147 782 000 phone number 0 0 users reported that they have UNsuccessfully reached Renault by calling +54 147 782 000 phone number

100%
Confidence score

Argentina

+55 413 380 2000
+55 413 380 2000

Click up if you have successfully reached Renault by calling +55 413 380 2000 phone number 2 2 users reported that they have successfully reached Renault by calling +55 413 380 2000 phone number Click down if you have unsuccessfully reached Renault by calling +55 413 380 2000 phone number 1 1 users reported that they have UNsuccessfully reached Renault by calling +55 413 380 2000 phone number

33%
Confidence score

Brazil

+52 555 279 5000
+52 555 279 5000

Click up if you have successfully reached Renault by calling +52 555 279 5000 phone number 3 3 users reported that they have successfully reached Renault by calling +52 555 279 5000 phone number Click down if you have unsuccessfully reached Renault by calling +52 555 279 5000 phone number 2 2 users reported that they have UNsuccessfully reached Renault by calling +52 555 279 5000 phone number

20%
Confidence score

Mexico

More phone numbers

Renault emails

Renault.india2@gmail.com

100%
Confidence score: 100%

Support

customer@renault.com

100%
Confidence score: 100%

Support

Renault address

13-15 quai Le Gallo, Boulogne-Billancourt, 92513, France

Renault social media
Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more

Nov 19, 2024