RentalCars.com
Reviews and Complaints

bonjour j'ai loué depuis barcelone une voiture du 1er au 14 aout à l'aéroport sous la réservation numéro [protected] par rentalcar. or quand je suis rentrée de vacances je m'appercoit que l'on m'a retiré 142.78€ ! alors que je n'ai absolument rien souscrit la bas !je ne suis donc absolument pas d'accord avec ces charges, à aucun moment on ne m'a parlé de ces montants et sans aucune explication ni à quoi ça correspond ! je souhaite donc au plus vite un remboursement de ces sois disant frais ou sinon je ferai appel au service consommateur de ma région.
Merci de me donner une réponse rapide et claire
Cordialement

Hi, on 14 July we booked a Corsa through Rentalcars.com with Firefly Booking reference [protected] for one week from 28 July to 4 August at a cost of £80.41. This payment has just come through on my Credit card statement.
We thought this was going to be the entire cost of the hire.
However on arriving at Alicante they issued us with an Auto Corsa at a charge of £193.54 which we had to accept after waiting in a queue for quite a while.
We accepted your quote as it seemed fair and reasonable as we are regular visitors abroad and hire frequently but consider that we have not been treated fairly as your quote has not been honoured.
My first thought was I am too busy to complain but if this is a regular practice it needs to be investigated.
Firstly it is only fair to give you the opportunity to check what has happened and I look forward to hearing the results of your findings.

Regards Bill Brunton

I rented a car through Rentalcars.com & simply wanted to change my pickup time because of my flight! Called the rental company Ace which told me I had to go through Rentalcars.com to change it! After many phone calls I end up talking to someone in Bulgaria, which is ridiculous! My car had to be changed to a different car & company which was Dollar just for time change. I can accept the car change but what I CAN'T ACCEPT IS A PHONE CHARGE for $ 114.50, I think I should be refunded that money! If not I will never use them again & will warn others to beware & not to use them. Katherine
Harper [protected]@hotmail.com

booking reference number: [protected]

Pick up location: Dulles Airport (IAD)

On July 28, 2019, I planned to pick up a car at the Thrifty car rental at the location above. When i arrived, I realized that my drivers license had expired ON THAT DAY and was therefore not able to rent the car.

I used your website to "manage" my booking; however I was not able to re-book on line and was forced to call you number. After waiting for a VERY LONG time, I was able to speak to an agent on the same day, July 28, 2019. She informed me that she would try to arrange a refund and that I should see an email within 24 hours and a credit to my credit card account within 5-7 days.

On August 1, 2019, after not seeing the email, I called again and had to wait a VERY LONG time again. I told the agent the same issue and was assured that I would receive an email and a credit. I again did not see an email nor a credit to my account.

On August 4, 2019, I AGAIN called and had to wait a VERY LONG time, about 20 minutes. The agent told me that the computer system was down and she could not do anything. She told me to call back again later.

Today, August 5, 2019, I AGAIN called and had to wait for a VERY LONG time, over 24 minutes. I finally hung up to not wait any longer . The email confirming a refund nor a credit to my account has shown up.

PLEASE TAKE ACTION ON THIS ISSUE IMMEDIATELY.

I hope and expect better service from such a reputable company; however if not, then I will take further actions.

I look forward to hearing from you immediately.
Michael Curtis

Bonjour,

j'ai loué le 26 juin dernier, deux voitures pour un séjour en Floride - du 1er au 31 août 2019 - : l'une pour ma mère, l'autre pour moi.

Pour la location de ma mère : pas de problème.
Pour ma location, une TRES MAUVAISE SURPRISE m'attendait au comptoir de Dollar, à l'aéroport de Fort Myers, où je devais prendre la voiture...

ma Booking reference : [protected]
confirmation number chez dollar : J07 [protected]

Le représentant de Dollar, en regardant son tableau informatique, a dit que la réservation avait été ANNULEE - alors même que je l'ai payée et que j'ai été débitée (voici en pièce jointe d'une part le compte rendu bancaire attestant du débit pour une somme de 1060, 67 euros, ainsi qu'une capture d'écran du tableau sur lequel est indiqué que la location a été annulée > Reservation status > XCL qui signifie canceled.

Ayant absolument besoin d'une voiture, il nous a fallu en louer une directement à Dollar, beaucoup plus chère que ce que nous avions loué à Paris depuis Rentalcars.com.
Parce que nous avions de bonnes relations avec Dollar - nous louons depuis 20 ans avec cette compagnie et nous connaissons bien le manager - il a pu nous faire un prix - mais nous avons quand même déboursé 1432, 28 dollars (voir la 3e pièce jointe)

Je souhaite donc être très rapidement remboursé de la somme que j'ai payée et qui m'a été débitée.
Je trouverai parfaitement normal par ailleurs d'être également remboursé de la différence avec la location que j'ai du payer.

En vous remerciant de me répondre très rapidement pour ce désagrément extrêmement désagréable. Bien cordialement

Virginie et Géraud de Vaublanc (+[protected])

This was the worst nightmare I have had. I booked a rental car for a trip. I stated in my request for booking that there would be additional drivers thinking this price was included in the rate I was quoted. When we got to the rental counter on 7-18 at Dollar Rental it was a nightmare. They tried to charge us over $600 additional fees for extra drivers and needed insurance. I had already paid $84.00 through for insurance coverage. The manager was quite rude. When the person working the counter went to get her for help, she had very little to say. She was not helpful, did not try to help us out . She literally threw her hands up in the air and walked in the back leaving us at the counter. So we cancelled our booking. I was told I could not get a refund because it was not cancelled within 48 hours of the need. However, to received this type of unprofessional service and all these added costs not to be notified about is so unprofessional and the incorrect way to do business. I paid 378.00 for nothing. I did get the additional 84.00 I paid for insurance refunded, but nothing towards the rental of 378.00. I am asking for this to be escalated and a refund issued. We went to Enterprise rental after this bad experience and got a vehicle right way-no hassle, great, friendly service and no hidden costs or rude workers! We did have to pay an additional driver fee for my wife with them either since we are married. Dollar was going to charge additional drivers for her and my daughter. I intend to file a complaint with the better business bureau if this is not resolved quickly.

I rent a car for 9 days as of July 31 10:00 am until August 08. I informed Rentalcars by email that I only could get the car in the morning of Aug 1st because a delay on my flights. But Rentalcars decided to fee me despite my info that I will continue with the same reservation until August 8 and had already paid for it. They fee me around US163, 00 and would refund only US$56, 00 of the amount paid of U$219.
They forced me to cancel that reservation and open another one. After to refuse to cancel I had no other option, I accepted another reservation to pick up another car in Aug 1st 11:00am in Miami Beach THRIFTY agent. I had to move from Miami to Miami Beach by taxi and in a rainy day. At the THRIFTY office I was informed that THEY HAD NO CAR FOR ME. That I should wait until 01:00PM and see if they can release the car. I already paid that reservation US$188, 10.
After the wait I was informed that they didn't find a car for me. I had to return back to Miami by taxi and the whole day wasted.
I want to ask my rights in the Brazilian court and also hire a local lawyer in Miami to check what can I do against that company.

I reserved a car on April 23, 2019 for July 17, 2019 thru July 23rd, 2019 partner reference # 06457828US6 amount due at pickup was to be $259.17, car type was Ford Escape or similar however when I pick up the car the total BUDGET charge was $468.56. I show the agent at Budget my comformation with you price of $259.17, I was not later, i'm not under 25 years old, non did i take any extra addon like their auto insurances. The agent said he did not know why the charge was so different and he would not honor your price. Unforuntately I could not go anywhere else. I would like a refund of $209.39 the over charge amount. I use you guys Rentalcar.com all the time and recommend you guys to alot friends and family. I feel take advantage of because of the time of morning I was there. Itinerary #672364654

I have made a car reservation for 8 days in Kos Airport, Greece. I made the booking at rentalcars.com . We received extremely poor service from the company Greenmotion there. I am most annoyed that I wasted a morning (and half a day of my vacation) arguing with the man at the front desk.

At Greenmotion desk office in Kos island was an extremely rude man who did not gave us neither a refund of the 127euros for a car we have paid online but didn't get, but also when we told him that we will rend another car for 160 euros but we will write a letter to the company about his indescribable behavior he said that he would give us the car with 15 euros/a day but since we will inform the company, we would get it with 20 euros a day!. I find this unacceptable and impolite for any customer. As the most unacceptable behavior i have ever seen was your employ, he completely ruined our vacation and showed us how impolite and rude people can be just to make profit.

After that we tried to reach rentalcars but their phone was out of reach. So we wrote an email in order to help us with our situtation, but after they took the money they replied that they can not help. I was waiting at least to provide us some information about similar incidents. But no help at all. And of course no refund for the car we booked from their site but never get. So we paid at the desk office for another car.
Minus 100 stars if possible.

Hi,

I have rented a car for one day ( find below the exact details)
BOOKING REFERENCE / 770259140
Car hire company
Name: Avantcar
Address: 13, Trumbićeva obala, Split, Croatia, 2100
Tel: +38521895075

Volkswagen Polo (or similar) on 19 Jul 2019 at 9:00 at Split Downtown with Avantcar

Driver details
Name: Miss Rosianne Kindler
Email: rosianne.[protected]@secretescapes.com
Tel: +[protected]

The issue is that the member of the staff at the local agency Avantcar in Split did not want to give us the car because he thought I had a debit card while my card is actually a CREDIT CARD and he could have taken the deposit on this card without any issue. He argued with me that I was not right about the card ( by the way I have rented cars all over the world with this card and it it the first time in my life I had such an issue ) + he was really rude and not finding any solution at all to solve the issue. At the end, one of my friend had to give her credit card and we had to pay an extra driver fee, which is absolutely not normal as we were in the right from the beginning. I was just fortunate that I was not alone and some of my friend could provide another card.

We lost approx 1h30 from our car rental time as we had to wait quite a lot at the agency + solving the issue to finally get the car.

I am requesting a full refund of the car hire day as this was absolutely a disaster and the staff really need to be trained to recognize a credit car and a debit card.
Service has been really unprofessional .

Thanks
Regards
Rosianne

I purchased full insurance with my car rental contract number787863570. When picking up car I had to pay a further £106 pounds for there full waver insurance the staff at ok were not helpful I got the impression that all they wanted to do was get as much money from the customer. They did not want to know about the insurance that I had purchased from yourselfs only saying it's not our insurance what a start to my lovely week in the Mallorca .

So this will be the last time hiring a car from your company when I can go straight to the rental company and only pay once Ijust fell I've been Fleeced

I purchased FULL insurance when hiring a car from yourselves on 27th June on arrival at Murcia Airport Firefly who I collected the car from insisted I purchase full insurance again as the cover I already took was not sufficient cover. I produced all documents you sent as proof but still they insisted I pay £205 or I could not have the car which left us no option but to do as we needed the car.
Can you please advise why this was the case and reimburse the £205 otherwise I will take further action and will not be using this service again.
Thank you
Lindsey Cutter

On 27 June 2019 11.10am local time, I received a notice from rental cars that my reservation had been cancelled, I did not request this cancellation. The notice came with no explanation why the reservation was cancelled, it was simply an auto generated cancellation mail.

In this mail I was notified that my reservation was cancelled and I would be charged cancellation fee of AED3718.41. I found this mail most distressing, I received it just 11 days ahead of the commencement date leaving me little time to arrange an alternative, it was completely out of the blue. I did not request this booking to be cancelled, I wanted this car, from this company, at this price, that is why I paid in advance. I also could not believe that it stated that I would be charged for a cancellation that I did not initiate.

On receiving the above mentioned cancellation I immediately attempted to call rentalcars.com on your international dial in number but I was put continually on hold and gave up after holding for more than 20minutes on an internationally chargeable phone call. At this point I was feeling highly distressed. I have a family holiday planned in UK starting on 8 July and I had no car hire arranged! Having failed to be able to speak to anyone at rentalcars.com I proceeded that same day to make alternative arrangements. I booked and paid for an alternative car directly through the car hire company, it has cost me more but at least I have peace of mind that I have a suitable car available with terms and conditions that I can accept.

On 28 June 2019 at 6.40pm local time (more than 31hours later than the cancellation mail) I received a second email from rentalcars.com informing me that the vehicle I requested was not available and you had amended my reservation and were offering me another car, with different terms. This mail came too late (30+hours) after the initial cancellation. As I stated I was extremely distressed after the initial email, was not able to contact anyone in rentalcars.com and already proceeded with alternative arrangements.

On Tuesday, July 2, 2019 4:06 PM, I received an email from rental cars confirming that 169.3 AED has been refunded back to my card and the remaining amount of AED 3549.11 has been requested to be refunded to our support team by myself. The 3549.11 amount is linked to reference number: [protected]

Again on Tuesday July 2, 2019 at5.05pm I received another auto generated email with confirmation of booking [protected], contradicting the previous mail saying it was cancelled and I would be refunded. I sent a mail questioning this.

On Wednesday, July2, 2019 2.49PM. I received another email stating my original booking was cancelled, and a new booking has been made, contrary to all my correspondence.

I immediately sent formal complaint to rentalcars. com setting out the chronology of events and requesting a refund.

Christopher Harris

It is really a cheating boilerplate policy, and very dishonest by providing such crappy service.
- Date: Jun29, 2019
- Ref number: [protected]
Arriving in the middle of night and found the rental company already closed. No customer service provided from rentalcars.com. Later car rental company told me they would not charge until the car is picked up, and rentalcars.com still refused to refund.
What's the point to book from them if I can just book directly with the car company and does not need to pay the full amount ahead.
Not expecting there is any workaround, but just trying to warn as many people as possible to avoid this website, and if possible, avoid booking.com too, they partner up with this crappy website.

Dear sir or Madame

I am disappointed with the service of one of your members. An email is attacked for your perusal.

I am 68 year's of age booked a car with your members Messrs Rental cars.com/Bidvest for use whilst in Durban to visit many of the doctors appointments schedule for the duration of the booking. The booking was made and paid in advance with a Bidvest debit card before my arrival.

When I got to fetch the car only to learn the I cannot collect the car without a credit card. It was my first time and could not understand, why this is necessary when they already took my money.

At my age, being a state pensioner, no one in this country or the world will grant me credit facilities.

Rentalcars.com cancelled my booking on the day of collection in the absence of a credit card and penalized me in amount of more than R400. This equates to more than 25% of my pension.

I believe that the penalty was pretty harsh and if you could intervene and allow me full refund on the amount paid. My debit card with Bidvest is free of all bank charges designed for seniors.

Don't punish me for my ignorance about car hire, educate me from making this mistake in future.

It took many months to save to make this trip possible from Johannesburg. Return my money in full please, I beg of you.

Pradheep Singh

On June 24, 2019 we arrived to pick up the rental, no car available upon request, as it was "unavailable". We contacted the rentalcar.com customer service line to cancel, avis representative refused to talk to rentalcar.com representative. I want a full refund as soon as possible as i did not receive the car i booked 2 months in advance.
booking ref: [protected]

Ref: Booking Number: [protected]
Good afternoon,
I'm writing this email as I wish to complain about my recent booking with you.
My car was booked for a pick up at 20h00
Pick-up details:
Country: UK
City: East Midlands
Location: East Midlands Airport
Date: 4 Jun 2019 20:00
My flight (Flight number: FR1757) was schedule to land at 20h35.

There was a 1 hour delay that transformed into 1h30 delay and so I landed at 22h01, I directly rang the car agency to ask them where and how I needed to pick the car up but there was no answer. I rang three times and left two messages.
No representative was at the airport no representative was at the agency, I left two messages but no one called me back, NOT EVEN THE NEXT DAY!

I contacted rentalscar.com and spoke to a Mr. Jay Lewis, who told me it was my responsibility to ring and let the agency know I would be delayed. And that if I did not want spend the entire night at the airport to wait for the agency to open again, I would have to book another car and pay for it again.

In all the years I have booked cars this is the first time that I'm left stranded at an airport. You ask me to provide a flight number for this kind of occasion, so why did they not check the arrival time as they knew the car was booked, as they would have seeing that that the flight was landing at 22h00 instead of 20h30?
I was told to ring to let them know about the delay, but most of this delay was spent sitting on the plane waiting and as you know once on an airplane you're not allowed to make phone calls and have to switch to airplane mode so how could I have been able to make a decision to call the agency and how could I have been aware of the early closing time of such an agency.
I was left stranded at East Midland airport after paying for a rental car, a rental car which I never received.
How can such a company leave their clients stranded at an airport? I can honestly say that have never received such a bad service from a car rental company.
Therefore I expect full compensation. If I am not compensated in full, I intend to contact watch dog, write to local papers and also inform others of this atrocious service.
Best regards, Olivier Klompkes

I rented a Convertible (Fiat 500 Cabrio or similar) Automatic. I had this reservation in my account for about 2 months. This morning I checked the application because of a notification and I discovered that I rented a Mini (Fiat 500 or similar) Manual. This is deliberate fraud because I didn't get any notification or email that my car was changed. I want to be sure that you are aware that the price tag for a Convertible (Fiat 500 Cabrio or similar) Automatic is 130% higher than the price tag Mini (Fiat 500 or similar) Manual.

The PDF is the initial voucher with the convertible and the photos are print screens from the second one. Please check that the booking reference is the same.

customer service.

Arrived in portugal for car hire collection, they had the wrong times, even though flight times added. Spent 4 days trying to contact through app and direct and no reply. Avoid at all costs as it is when you have a problem, you get the measure of a company and rental cars have failed miserably, still no reply to my emails and will never use again after 10 years, but tho sis the first time I have needed their help, but too busy to respond. Spent a little more and go with a more reputable company.

Contract [protected]. Rentalcars, not me, cancelled the reservation (for a rental in nov 19) and I was charged $80 for what I do not know. We are travelling overseas right now and there is no way to contact them except by mail?, fax? Or telephone to find out why. This is the first time I have used rentalcars.com and a simple query is made very cumbersome because there is no email contact, even when their contract number is quoted. Please contact me (you have my email address with the contact# and resolve this