RentalCars.com
Reviews and Complaints

#awful #customer #service. Worst experience ever. I will never use rentalcars.com again. At the car pick-up my card got blocked while trying to pay 800e "caution" ... For a booking price at 130e.. Impossible to pay the caution... So impossible to get the car... No refund possible ... No chat available. Nobody answering the phone. Writing emails ... No answers. It's terrible experience. #avoid #rentalcars.com #customerservice

I order a rental car on rentacars.com at a local agency called caldera in corfu, I paid 800$ and i never received the car saying my driver license is not accepted in greece. After checking with the local police i found that this was not true but still they refused to give me my rental car and had to rent a new car at a budget agency (which had no issue with accepting the israeli driver license) i never saw my 800$ back nor the car. i called rentalcars.com three times waited over 3 hours total for a customer service but they never answered the phone i am not sure that they even really have customer service representative. I only got a short reply to my email saying that i was refused the car due to missing documents and thats it they never replied to my other emails since and never got my money i also had to pay extra for 3 long distance calls to their customer service which as i said never reached a live person. DONT USE THIS SERVICE JUST RENT A CAR WHEN YOU GET TO YOUR DESTINATION IT IS SAFER AND MUCH CHEAPER!

I booked a car rental at Economy Car Rental (also known as Signature Car Rental) in Orlando. They REQUIRED me to purchase their insurance even though I had my insurance card from a well known company in Texas. The reason, because it didn't show the deductible. I have rented cars all over the U.S. And have NEVER been made to prove I had insurance. Simply decline and sign off on the contract saying I declined their insurance. The agents their are so rude and almost every customer there was mad. I also requested when booking that I wanted to pick up and return my car to the airport. Calling Economy Car Rental with a telephone located in the rental area of the airport then waiting for a shuttle to take me to the company about 10 miles away is not at the airport. I booked the car for $156 for a week and walked out charged $333. If a company requires you to have your insurance policy with you don't you think you should disclose this "ridiculous rule" to your customers. After the fact, I read the reviews on Economy/Signature Car Rental and Rental Car.com . I have learned a lesson. I will never use a company I know nothing about. I plan on registering a complaint with the Florida Insurance Commission and the BBB and the Florida Tourists commission.

I have rented ALOMO car from rentalcars.com
during the rental I received a message from my bank that an additional amount of money has been used by ALOMO car company. I immediately contacted rentalcars.com but they replied negatively that I have to wait till end of the rental and after dropping the car off. I can submit a complain to the customer service
I didn't like the reply and contacted ALOMO car directly and after complete review for the issue. they found that, the money was used by mistake . and they returned the money. however till end of the rental. carntalcars.com never done any action to support me

Terrible service! I rented a car in San Diego for over a month, when I wanted to request for a bigger car, the rent a car company (Alamo) agreed but they said I us to process it through rentalcars.com from which I originally booked. Basically I had to request for an early return and amendment of the original booking (for which Alamo would offer a full refund if returning the car early, or would process a car upgrades if requested when paying the difference), but rentalcars.com would refuse to do either, and offered no solution, and basically told me that early return was not their policy and if I wanted an upgrade I would have to make another booking and pay again! Book directly with the rent a car companies and avoid these internet scam company... BE AWARE OF RENTALCARS.COM

We rented a automatic car via rentalcars.com at June 2016 for using in Zakynthos, Greece. Despite we paid our car rental fee 2 months ago, the agency did not keep our reserved and paid car and rented it for some other people. When we reached at the agency, they said we gave your car to the other customer, you came late for 1 hour and we have only manual car with the same model-class. We called the customer service but they did not help or support us and they did not offer even an upgrade for the car model. They did not care about the problem that we faced. We were 2 girls and my friend could not drive manual transmission. So we suffered in our holiday because of that unethical company.

We will not use rentalcars any more. We seriously suggested everybody to avoid this brand - rentalcars.com-

Prior to proceeding on holidays to UK for my son's graduation, I made arrangements to hire a car through Rentalcars.com and made all payments for the rent of a car. I was provided with a voucher and booking reference [protected] against payment of £355.55 and an additional £70 for the full protection on the car. I was required to present the voucher which will allow me to collect the car, starting Monday 11/07/16 as from 11:00 hrs until Thursday 21/07/16.

On Monday 11th July 2016, I went to Europcar in Sheffield around 11:00 hrs and there was a queue. So I had to wait for an agent to be free. When I finally did, I provided him with the voucher, together with my credit card and my international driving licence. Surprisingly, the agent over there did not accept my licence and told me that he would not allow me to collect the car. I told him that last year I was able to hire a car in the UK from Sixt and they accepted this international driving licence. The man insisted that he would not accept mine because I did not have my original driving licence from my country with me. I placed several calls to the customer service and talked for over an hour to the team concerning the booking. I was informed that they cannot rent the car as I did not have all the required documents with me. And they also told me that they cannot refund the already paid amount, except for a refund of the full protection cover of £70 as a kind gesture.

However, I then went to Sixt car hire in Sheffield and I asked for a car
and the papers which they would need - they said that the international
driving licence which I have is acceptable. I then placed a booking with
them starting on Wednesday 13/07/16 until Monday 18/07/16.

On Friday 15th evening (less than 24 hours before collection) I booked a car online with Rentalcars.com for a hire for Peugeot 308 from Nimes Station from July 16th to July 28th to be dropped at Paris Charles de Gaulle Airport. They confirmed booking with Europcar.

On 16th at 13:00 when I went to collect the car the lady at Europcar refused to accept my international driving licence. This is licence that has been used before and since for hire of cars in Europe with absolutely no problems. When she refused my international driving licence I then offered for my wife to be the driver and she had original driving licence which the lady also refused saying she needed to produce an international driving licence as well.

No good reason was given and basically the lady told us she cannot give us a car and she will also not cancel the booking and we were liable to pay 100% cancellation fee. Zero discussion or assistance. They hid behind a clause in their terms and conditions in order to keep the Euro 650 when they provided no product and no service.

I tried to call the Rentalcars.com emergency no given on the voucher (+[protected]) and the Europcar emergency no (+34 [protected]) both numbers put me onto answering phones where I stayed on hold for over 45 mins without being put through to consultant that I would talk to about problem.

In the end I went to Hertz office next door and rented a car for 2 days to enable me to begin my holiday and get my family (wife and two young kids) to the house in Southern France. Earlier in the holiday we rented car with Enterprise Car hire with no problem and now I am hiring with Hertz with no problem on the very same licence refused by Europcar.

On the day of the hire I was been in touch with two consultants online through Rentalcars.com on line chat line. Both confirmed they would have someone look into this and get back to me but since the incident no one has called me or emailed me to offer to assist with the problem.

If they don't want to hire me a car they reserve the right to refuse. However they do not reserve the right to keep the full payment of Euro 650 paid for the full hire because of their refusal to hire a car when other companies are happy to.

I have hired many cars across Europe and South and East Africa on the very same licence Europcar refused. How can they be selective to my detriment when others are more than happy with my licence and my business. I am now out of pocket and had to hire another car from another firm and cannot even discuss problem with Rentalcars.com or Europcar as neither of them will talk to me or discuss the problem rationally.

I had a very bad experience with rentalcars.com. I booked a car for Germany through their app and the qoutes do not indicate that prices are for cars with limited milage. I only found that out when i reviewed the confirmation email carefully. I then tried to change at the last minute and rentalcars changed me to a car with unlimited milage at hertz. The sales person at rentalcars.com asked me whether i had a credit card which i confirmed. He mentioned, then i will not have to take out additional insurance. - however, when i arrived at the hertz desk, they explained to me that the bookong through rentalcars.com would require additional insurance: approx. Eur 400 for 5 days. Therefore, be careful with booking through rentalcars.com. You have to carefully read the fine print, otherwise you will find out only at the rental location that your car will cost you much more than what they have quoted. The Hertz sales staff knows the problem and indicated to me that i am not the first customer of rentalcars.com that became a vuctim of their misleading quotes.

I made a prepaid rental for a Dodge Avenger ($290/week) through Rentalcars at Dollar LAX.
When getting the car I asked for a GPS, since I would have to go to Escondido and I was in the Los Angeles area for the first time. The clerk said it did not have a spare GPS and proposed me to make available a Nissan Altima which have a GPS for additional $2.35/day. I accepted the offer and did not notice when she marked $280 (which I suppose is the price for a week in this car) as upgrade. To make a long story short: They charged me additional $ 280/week for the luxury to make a GPS available in the car.
When back to my hometown I've discovered the con and complain about it to Rentalcars. After a month they answered me that I accepted a car upgrade (in other words I've paid $600/week for a car they offer in their website for $ 305/week) and therefore there was nothing to complain about. Looking through the Internet I find out this is a common stratagem and Rentalcars offers no support or guidance to their customers to avoid it. This make me think whether they (Rentalcars and Dollar) are partners in this ruse.

I booked reservation Itinerary #[protected] on rentalcars.com on Wed May 4.

I put the reservation into a tracking system that tells you if they can find a better deal and a "better deal" immediately came back to me. The strange part was that the "better deal" was for $1831.00 which I thought was strange since I had a reservation for $1269.90

I decided to put my reservation number into Budget's system and lo and behold, the reservation said that price was over $1900.

I called Rentalcars.com on Friday May 6. The rep said that since I was in the US, the tax did not show (although it shows in another rentalcars.com reservation I have) and that the real price was the $1900 but that he would try to get me a better deal through Budget. After holding for quite a while, he said he was trying to do something for me but that he needed some time and would call me back Monday or Tuesday.

Friday the 13th came around with no call back from the rep so I called reservations again today and spoke to Irene.

A new rep said that since I had not paid Rentalcars.com that they had no obligation to honor it and that I had to look for a new deal myself. I explained that the amount on the quote said "amount due at pick -up" not "estimated amount due at pick up" but that I guess I understood and all I wanted was for Rentalcars.com to do what I thought the original rep was doing... to contact Budget and to get me some sort of deal that i could not otherwise get on my own (say.. a govt rate, or rewards member rate...) to partially compensate me for all of the time and effort I put into rectifying rentalcars.com mistake.

The rep said she spoke to her supervisor and that rentalcars.com was under no obligation to do anything for me and would there for not do anything for me. I needed to cancel the reservation and rebook something on my own at the higher price.

I was shocked at the total disregard for customer service and asked to speak to her supervisor myself. She said that she and been speaking to her supervisor all along and that everything he would say to me had already been said through her. I asked her point blank - yes or no - would he speak to me and she said no. I then asked for his name and she said she was not allowed to provide his name. I asked for the title of his position so I could use it in a complaint and she again said she was unable to provide that to me.

Wow.

I asked her to tell him that his lack of willingness to speak to me, nevermind work with me, would force me to file a complaint to the company, Budget and the Better Business Bureau. She said that he was aware of this but that the answer did not change. He would still not speak to me.

I then told her I was sorry that as an employee, she had a manager so unwilling to support her and that she worked for a company with such little regard for their customers.

Never again.

I rented a car via RentalCars website and when I arrived at the place to pick my car the place was closed and there was no one there! Contacted RentalCars customer service and asked what was going on and their said that it was not their fault. They also refused to refund my money and they still owe me. This place is terrible! Never again I will use RentalCars!

I booked a hire car (Europcar) booking ref [protected] while I was in Spain for collection in UK. The price was in dollars which was not an issue. I collected the car today and was told that the fee on the Rentalcars web site did not include the UK law minimum insurance to hire a car in UK. (I already have an annual hire car policy but was told that this was still not enough to meet UK hire car laws.
In the end I had to pay and additional £106.34 for the insurance. If this had been included then I would have not hired it from them as it would have made them the most expensive.
I understand that sometimes the small print does not make it clear things like pertol and late arrivals etc . In this case I was quoted to hire a car in UK which did not include all of the minimum legal UK laws. In this case should I have checked that the car was fully road taxed and MOT'd,
I question it with Europcar and they said it was not their web site so go back to Rentalcars.

RENTALCARS.COM and HERTZ let me down without car in Puerto Rico by the end of the year and, also, did not reimburse prepaid fees and inland expenses!
In December 12, 2015 RENTALCARS.COM accepted my reservation request (Booking Reference Number: [protected]), which presupposes not only the existence of the offered vehicle as well as its availability for the requested period (Dec 26 to Jan2).
At time of booking I made an advance payment of the fees ($ 361.00), which was immediately charged in my credit card.
Before the trip, I received a number of messages with the offer of an "upgrade" to change the car reservation for a bigger car which, consequently, would make me incur in greater expense. This fact (upgrade offers), incidentally, presupposed the existence and availability not only of the vehicle reserved by me but also other vehicles availability, ie this insistent offer presupposed the existence and availability of even more vehicles for the period.
By the pick-up day and time of the reserved vehicle (Saturday night – 7pm), I was told by Hertz employee that there were no vehicles available (?). As absurd as this fact (shortage of vehicles even reserved and prepaid) is the non-receipt of any prior notice by RENTALCARS.COM or HERTZ; so that we could prepare ourselves for changing our vacation plans.
Well, I and other customers were waiting for the manager and, as she did not come, we went to meet him at the airport garage HERTZ facilities. The manager reported that customers had not returned already rented vehicles and that we should come back the next day (Monday – Dec 28). So, after several hours spent in waiting and arguments, I had no other alternative than taking a taxi to my destination (Hotel Gran Melia - Rio Grande ); 19 miles far from the airport. I was supposed to have a happy dinner with my family in the way, but we have a late and expensive dinner in the hotel.
The next day (Sunday) I called HERTZ Puerto Rico and was informed of the lack of vehicles available in Puerto Rico not only that day but also there would be no vehicles available until the weekend (when I was supposed to drop off the car). I tried to call HERTZ customer services, but it only works in business days (…).
In sequence called RENTALCARS.COM and the clerk also emphasized the inexistence of any rental vehicles in Puerto Rico and, as an alternative, commented that I could book any vehicle, anywhere and excessive price would be refunded for you. The next day (Sunday – Dec. 29), I called several local vehicles car rentals, which had no vehicles available until the next weekend. In sequence, I called RENTALCARS.COM again and the clerk apologized and said he had nothing to do. So, I said I would keep try to have my vacation trip as possible and, further, draw and present a travel report with my transportation spending and would wait for its evaluation.

I like to show my displeasure and to stress that RENTALCARS.COM and HERTZ have destroyed my vacation plan. In planning my vacation, I had the option (1) to stay in San Juan and make short taxi trips and sightseeing in group tours (excursions) or (2) book a resort and rent a car to travel around.
I decided for the second option and I booked a more comfortable and expensive hotel outside the capital (Gran Melia Rio Grande) counting on the rental vehicle, just to easily move me around the island without getting stuck in the metropolitan traffic and do not incur costs with parking; thus having more schedule time flexibility for tourism and shopping.
In addition, the rented vehicle would enable me to save some money by reducing costs as the room I had booked has kitchen; which would enable me to make breakfasts and quick meals with purchased food a grocery store.
Still, the vehicle would enable me to make main meals outside the hotel, which, as I have mentioned, is a hotel with international cuisine restaurants and highly expensive.
Lack of vehicle also spoiled my plans to meet the islands of Culebra and Vieques; also, limited my visit to El Yunque forest and the historical district of San Juan (Old San Juan).
As a result of the frustrated rental:
I got stuck in the hotel more than I supposed to – so, I incurred in higher food costs and had my food options limited;
Year-end party not enjoyed - as I thought I would have had a vehicle, I have not booked me and my family participation in the Meliá year-end party; so we were out of the party with no options as the hotel is a resort some miles far from safe places (...);
My mobility was more limited and more expensive – as stuck in a resort, there were not so many taxis and thereby I incurred in large waiting time for getting back and forth;
I could not go to tourist spots - could not book groups (excursions) to certain sights and for that I was, I was limited by the duration and path, which was not part of my plans;
Unexpected costs – Due to the frustrated rental, I had to make several international phone calls I not expected to make.
I could not shop effectively supermarket - with already commented, was part of my vacation plan save on quick meals and breakfast; although used taxi to go to the market to shop, it was highly uncomfortable.
In short, it make me feel disrespected as I was clearly put aside for providing other client that should have paid a fare higher than me. I am my family are extremely disappointed with RENTALCARS.COM and HERTZ.
After coming back home, I present a claim to RENTALCARS.COM to reimburse the fees for the car I was not provided along with the unexpected expenses I had to bear due to fail in providing me a car. RENTALCARS.COM said it would discuss with HERTZ and, believe, RENTALCARS.COM is not responding my messages.
Think before using RENTALCARS.COM and HERTZ because they may not only fail in providing you a car, but also do not reimburse prepaid fees and expenses. I have been stolen and cheated!

Just terrible!
I booked a car via rentals.com for my st Martin holiday, at time of pick up Avis informed me that there was no transfer from the insurance broker for a coverage I prepaid
I contacted rental cars.com on various occasion and firstly didn't seem to understand the issue and than dismissed it like it was not their problem.
Way to go rentals.com you are just as bad as it gets.

We lost our security deposit on a booking we cancelled a month before the scheduled pickup. The no refund is not indicated in the "Terms and Conditions" on their website. Mastercard found the clause buried in their web page after we complained. Let our expensive lesson be a warning to others.

Just like many other complains I've come across, RentalCars.com billed me ahead for a rental as a third party. When I went to pick up my car from the rental agent, they did not have a car available and were unwilling to help me, informing me that RentalCars.com would need to be contacted for a refund. To make matters worse, they only post a US number which wasn't much help to me at the airport in Chile. I've contacted them for a refund of the $350 they billed me to receive NOTHING, and they are both slow to respond and are yet to issue a refund, three weeks later. I would NEVER use this company again.

I booked the car and cancel it within 30 minutes cause I put the wrong card. Unfortunately the rentalcar charged me for the fee same amount that I had to pay for the car rental. The point is the system doesn't show the fee in the cancel process but it shows the fee after I cancel. I tried to call the customer service about 20 times in my country(Thailand) but nobody can't solve the problem. They recommend me to email directly to the customer service in England. I email them and they told me that you cancel within 48 hours you can't get the refund back. This is the rule that I never know it before. You are cheating! . This is the best service from the Rentalcar.com. Thank you so much for the cheating service.

Rentalcars.com is using Avis Car Rental to scam people for taking their rentals via them, On my 2 week at work i booked a Car via Avis Wesite apparently that went to Rentalcars.com and paid and amount of R1262.14 ZAR and the Pre-Paid was then issued with an agreement No for Avis and on Avis's Website you cannot retrieve a Tax Invoice until the Car has been used and still 48 hours thereafter the rental so the Rentalcars.com paid the amount of R549.01 ZAR to Avis which they're left with an amount of R713.13 ZAR and this is NOT stipulated on their Pre-Paid Voucher that they sent to us this is TOTALLY ROBBERY FRAUD AND SCAM BY THIS SO CALLED UK RENTAL COMPANY, kindly be advised that i wont stop with this complaint from your website only until i get justice over this because i have a problem at work for over fraudulent activity that was caused by you guys of Rentalcars.com . This is a warning to other car renters, GUYS DO NOT USE THIS WEBSITE / COMPANY FOR ANY RENTALS IN FUTURE OR YOU'LL BE REAPED OFF.

At the time of pick up I provided a debit card with sufficient funds to be locked by the rental car company (Hertz). Normally they would accept it, but when your contract is through rentalcars.com it's a different matter. Rentalcars.com is a simple scam that relies on clauses in their contract, based on which a car can be denied, and one stating the customer forfeits their entire sum for the rental period, which is again different from what one would pay a rental car company in case of a no show. During my trip I had booked two cars through rentalcars.com. The first one for two days, and another one for five days immediately after. I had to split it because of a flight in between. Both cars were reserved on rentalcars.com using the same debit card (they happily accepted it at the time of reservation), and the one I intended to use at pickup. I picked the first car with no problems, obviously the trap did not trigger then because they knew I would cancel my 2nd rental which was longer. The second car was denied, I had to make significant travel plan changes on the spot, and I lost the entire rental sum for five days. Needless to say I wouldn't use rentalcars again, and I'd like to warn other potential victims of that scam.