RentalCars.com
Reviews and Complaints

Scam my money off for something for their mistake and saying it's all my fault. On the booking, it's said free cancellation prior to the pick-up day.

I booked the day before my trip but the payment is unauthorized and I plan to rent off at another place. What shocked me is they send me an email saying unable to process the booking and on the other side they took my money what any email sending to me. When I asked for a refund they charged me 226 euros for refund fees charge, a very disgusting company telling false information.

And can't even solve it for me when I send them all the prof I had from them. they ignored.

WHOEVER RENT A CAR PLEASE STAY AWAY FROM RENTALCARS.com, BECAUSE THEY ARE FALSE AND WILL RIP YOU OFF.

The company directed us to a scam local provider (BT car rental in Sofia airport). When our deposit was detained for a month, they provided no actual help in retrieving it. After we've involved the credit card company, the local provider finally responded (a MONTH after!) and suddenly claimed unreasonable fees, which again the company have taken no care to cancel.

The cheap price is not worth the lack of service - you can book with the local provider directly just the same at your own risk.

Many car hire companies do not accept external insurance coverage even if

this is purchased through the booking company like booking.com or Opodo

or credit cards. If your client the renter does not pay the local insurance in addition he does not get the car and it booked as a no show and the guarantee payment not returned. This is clearly a scam why do you allow your clients to walk into this trap.

Regards

Peter Bee

I booked a rental car through RentalCars.com and paid full amount with CAD$167.83 for February 8, 2023 in Vancouver International Airport. When I arrived in Vancouver, the car rental company cancelled my reservation for my rental car. Then I contacted RentalCars.com for the refund. RentalCars.com declined to refund. I will not use RentalCars.com again.

I had a car booked for 4 days with Rental Cars - Reference Booking No

( [protected]) 9th March - 13th March and I missed my flight ( I was at the airport to fly out but the gate number was changed) and I could not pick up the vehicle.

I phoned as soon as possible given the situation to see if I could have a refund.

I spoke with 4 different customer service staff and eventually I am told that unless I make a new booking, only then can I receive just 1 days refund.

I don't think this is fair given my reason for not picking up the vehicle.

There is no allowance for mishap and I was not a no show like they stated in their terms.

I think there needs to be allowance for these mistakes in their policy/terms.

I would expect a little more compassion when things are out of someone's control.

After booking a rental car from Heathrow airport (Ref. [protected]) using a UK account credit card I discovered I had incurred a non-sterling transaction charge of £16.40 after Rentalcars.com had requested £548.48 to be withdrawn and exchanged into Japanese Yen!

Why am I incurring foreign exchange charges for hiring a UK rental car, priced in UK pound and paid for with a UK issued Sterling credit card! This is ridiculous! It appears regardless what currency your credit card is in, Rentalcars.com will request payment in the currency of the country you are in!

I cancelled as they would also have taken a security deposit on pick-up causing even more exchange currency charges!

I rented the car on 12/16/, pickup on 12/17/22 from DFW airport Thrifty where I was told I would have a flexible drop off location. I was later told I would have to return the vehicle to DFW. The car was shifting out of gear from the time I picked it up. On the 26th, while in Mountainburg Arkansas, the car broke down and I spent all day on the phone trying to get someone to pick it up. A tow truck was sent to up pick the car and myself and take me to Fort Smith airport, where I was told I could get a replacement car. The tow truck driver left me there. Upon arrival, I discovered there was no Thrifty rental there and I was stranded without a replacement vehicle in the freezing weather and 30 miles away from my children. After an hour and half on the phone again, I was told someone else could pick me up and take me 45 miles north to Bentonville to get a replacement. At that time, I said I would not accept another vehicle from this company and wanted to terminate the relationship. Since this time I have been trying to close out the contract. I have been told the car was towed to the wrong location, and I need to call this person then that person. Some aren’t answering the phone, while others are sending me back to the previous person for answers. All the while I’m told 4 hours to 5 days to close the case and I’m also receiving threatening calls from Hertz about repossession and no longer being able to rent from them. I’m exhausted and frustrated. I was inconvenienced and they continue to waste my time.

1. Rented car at Warsaw Airport through your company. Renting company Panek (Booking Nr. [protected])

2. Original renting period Dec.5, 2022 - Jan. 9, 2023, prepaid total of $903.32 (rent $750.37 + $152.95 insurance)

3. Due to my mother earlier death, I returned car on Dec. 20, 2022, confirmed by email from Panek company ID: 64233

4. I expect to be reimbursed for the time after car returned

5. Rentalcar, has charged my credit card on Dec. 16, 2022, for $84.01 posted on my card on Dec. 17,2022. WHAT IS THIS CHARGE FOR?

On Monday 19 December 2022 I went online to book a hire car for my daughter with her permission as her car had just had a major engine issue. The booking number was [protected].

When I paid I used her debit card which was accepted immediately. There was no mention of needing a credit card.

Then I found out that at pickup she needed her driver licence and a Credit Card. She does not have a credit card. I confirmed that she definitely needed a credit card and not debit card with Budget where the car was to be picked up so I cancelled the online reservation. Both transactions went through in 15 minutes from booking to cancellation.

The next screen showed the confirmation of cancellation and a fee of approx $260 for cancellation.

I rang rentalcars.com help line and after confirming ID with my daughter the operator said that there was nothing to be done about getting a refund of the cancellation fee.

I consider that the lack of transparency about which cards were acceptable at the time of the payment and the small print somewhere on the website about cancellation fees is a misleading thing for this company to do.

I would appreciate you looking into this and considering the circumstances and the 15 minute time frame to please allow a refund of the cancellation fee as soon as possible.

Thank you

Patricia Millon

Dec 13, 2022, 2:21 AM (5 days ago)

to edinburgh

Hi

I have just arrived home. I can’t believe you left me stranded at Edinburgh Airport.

I am 72 years of age. Returned home to conduct my friend’s mum’s funeral this morning. I live rurally and have no public transport where I live so I hope you realise the stress that you put me under tonight particularly when being late was no fault of mine. I will not be picking up the car this morning as I cannot get transport back to the airport.

Patricia Millon

Green Motion Edinburgh

Mon, Dec 12, 7:51 PM (6 days ago)

to me

Good evening,

Thank you for your booking. As you provided a flight number we have noticed that your flight lands at 19:58.

We understand this is later than you intended, so as a gesture of goodwill we have moved your booking to tomorrow morning.

Please be aware if the car isn't collected within 4 hours of the time specified the booking is automatically cancelled on our system. At that point the car you have reserved will no longer be available.

If you need any further guidance don't hesitate to ask.

Kind regards,

Jeris

Customer Service Representative

Green Motion Edinburgh Airport

Patricia Millon

Mon, Dec 12, 9:44 PM (6 days ago)

to edinburgh

Hi are you closed?

Patricia Millon

Dec 13, 2022, 2:21 AM (5 days ago)

to edinburgh

Hi

I have just arrived home. I can’t believe you left me stranded at Edinburgh Airport.

I am 72 years of age. Returned home to conduct my friend’s mum’s funeral this morning. I live rurally and have no public transport where I live so I hope you realise the stress that you put me under tonight particularly when being late was no

fault of mine. I will not be picking up the car this morning as I cannot get transport back to the airport.

Patricia Millon

I’ve booked a car through rentalcars.com with the booking reference [protected] on 11 Dec. 2002. Approx. 30 mins later I received an e-mail mentioning that my reservation was cancelled and I’d be getting a partial refund. I was just done with the self-check in procedure of the rental company to speed up my pickup.

I reached out the customer service, but the agent said that I cancelled the booking. However, I did not. I’m still looking for a replacement.

I expect better from a company like rentalcars.com and request that a full refund be issued immediately. I am disappointed with the customer service I have received and hope that this matter can be resolved quickly and efficiently.

We booked via Rental Cars a car with Sixt in Cordoba from 8 sep till 11 sep 2022 for the amount of 208,98 euro. When we arrived at the Sixt office at the bus station they informed us immediately they had no car available and that Rental Cars was informed by return right away after booking. Sixt advised us to go to the place next door (Europcar) and fortunately they had a car available from late that afternoon.

Rental Cars refuses to pay back our money as they say we didn't pick up the car. Which is rubbish off course, as our car was not available. We also did send them the invoice from Europcar, but they still refuse to answer.

- What is your booking reference number or email address used to confirm the booking? [protected]

- Full name? Edwin Chiu

- Where is the Pick-up location? Milan Linate Airport

- How long is your rental? 1/10 to 4/10

- Are you the main driver? Yes



There were no one answer the phone and no shuttle bus available and they close the shope before 1:30pm when we took the taxi on our own expenses to the shop.

I want to complaint procedure as soon as you can, unless you can address the matter.

I have ask for company procedure and no one can get me one.

I had made a booking#[protected] for car rental from Nice, When i reached to collect the car, was told no cars available. The rental amount was already charged to my card. I tried reaching rentalcars.com but could not get through. So I sent an email. They promised to do the investigation, and later reverted back saying that the car was provided to me and that I was lying. They refused to refund my money.

Rentalcars.com has been giving me the run around for 3 days now with now at least 20 emails that are going in circles, each email coming from a different customer service person. They charged my credit card $120 that was not authorized or disclosed, above what I had agreed to the $223 fee for the rental car. They keep telling me to send them the receipts and I have done that at least 10 times. In between they tell me to use the dispute system and upload. That system doesnt work, and gives me an error message, which is why I contact them through the CHAT service, whereby that person gave me the emails to send the documentation to. As it turns out, the company is located in London, which I was not aware of when I used them. Had I known that I would not have used them. They have told me to call them - London - and when I call (racking up $$$ on my cell phone bill) I get put on hold. This has gone in a circle for 3 days. NEVER USE THEM. They are awful. and The discount really was a wash by the time you pay the difference between their "voucher" and the rental car bill.

ref [protected]. This reservation was passed to goldcars at Faro airport in the Algarve. I gave you my flight details of FR4031 ARRIVING AT 2130 ON 06/09/2022. The flight arrived at 2130, and I was at the right place to meet goldcars by 2145, noone was there, so I did not get my hire car. I want my money back 557 pounds and 54 pence, this email backs up a leter posted on 22/09/2022.

I booked to hire a car from Hertz collecting at Nantes Airport. Collecting on 27.08.22

The flight was delayed and we tried to call Hertz from the number on your email. No answer from Hertz.

Hertz closed at 8pm and the plane landed at 8.15pm. Frank (the guy just leaving from Hertz basically said he was closed come back when they were open, he said it wasnt his fault that we had an incorrect number) he just wasn't interested.

We were travelling to a wedding the following day and could not wait (not that we had accommodation to do so) until they re-opened the following day.

We left without a car.

We contacted your team via live chat over the weekend to complain about the problem and basically got told that we wouldn't receive a refund as we hadn't cancelled ahead of the collection time - we didnt want to cancel we needed a car.

I have paid £285 for a service that I did not receive and I would expect in these circumstances that you will refund this in full.

Around Aug 20 2022 used rentalcars.com to reserve a car & insurance for Sept 1 in Cabo San Lucas. Received an email saying the request had been sent to Budget and I would hear from them when the reservation was complete. Most of the emails were in French despite my order being in English although I live in Mexico. I was able to cancel the insurance thru a link to on the insurance email prior to Sep1 but despite trying to actually cancel the car was unsuccessful via email or website which always gives an error message and suggested solutions are not effective. Checking with Budget did not show a reservation in my name & never received a correspondence Budget. Yesterday received email in French informing me of no refund for the car rental entire charge appears to be taken for cancellation fee.

Worst service from a rental site I have ever experienced in my 71 years!

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2. Thank you for your email. This email is not used, so that we can put you in touch with the right person, please read below: 1. If you need to print your confirmation voucher, view or modify your booking - Click on the link below: http://www.rentalcars.com/AccessMyBooking.do 2. If you need to contact us, please click on the link below: http://www.rentalcars.com/ContactUs.do Thank you the rentalcars.com booking team

I reserved a car and paid a deposit in advance. The arrival time for our flight changed and the car company was going to be closed when we arrived. Called rentalcars.com customer service to cancel and was told it was cancled and I would receive an e-mail with 24 hours and a full refund. NOthing arrive in 24 hours so I called again. The second customer service representative claimed he saw no record of the cancellation but that he would cancel and provide a full refund. I insisted on receving an e-mail during the call and he did send one confirming only that I was requesting cancelation. I never heard back from anyone again and am still trying to get my refund despite numerous emails and calls.

I booked a car via Rentalcars.com to be picked up at Eindhoven airport and payed in advance, and when I came to rental car office, the agent refused to issue the car to me because I didn't have international driving licence and he also told me to contact Rentalcars.com by email to ask for full compensation which I did. However, I got into multiple days chain email exchange with different people working for Rentalcar.com, who are always referencing the terms and conditions, without even trying to see that there was a mistake in their personnel procedures, that this agent actually misled me by not canceling my reservation, which has led me to lose all my rights to receive compensation. This is clearly violation of all my rights as a customer and this company robbed me. I am asking for full compensation and they are not giving any possible solution.