Rent.com / RentPath
Reviews and Complaints

The $100 reward is a scam, dont go there. You can do just as good in fact you can find the same apartments as they do. Go on the internet and find your new home, dont give rent.com the time of day.

I moved in on Dec. 18th. It shows my staus of lease still being verified. I emailed my landlord. She said she hasn't heard from Rent.com but heard my boyfriend say I found it on hotpads.com when she was giving us the tour, so thats what she put on some card. I told her The Fountains is not even on hotpads. She said there is nothing she can do once it's put on the card. I said that wasn't fair since I was the one moving in and not my boyfriend. She said since he was a co-signer she could use what he says.
This is ridiculous. He doesn't know. He just said he took a guess. This is the email I sent him before we looked at the place...

From: pinky_baby36@hotmail.com
To: canyonslayer@yahool.com
Subject: Rent.com
Date: Thurs, 18 Dec 2045 14:15:21 -0800

Here is the one I will go see Saturday
http://www.rent.com/california/panorama-city-apartments/the-fountains-4-568177
Love, yours in Christ Pinky

They made me seem like i went crazyyy, and i still think i am going crazy... I logged on to my account, and through the years of being a renter, i dont know if i opened another account other than the one i had, or any of them deleted because of i dont trust them.

I used to log on to my account and it said Staus, Verifying with Apartment... and it will take 4-6 weeks. That was all great. But this was a few weeks ago, now there is NO status of any claim.

My e-mail is Syedafbukhari@yahoo.com
and the property is Bear Creek in Dallas 15935 Bent Tree Forest Cir
I leased it August 1st 2009-

All i want to make sure is, why my claim has disappeared mysteriously.

?
I will call the customer service #, but hope to get a response here soon as well.

While living in AZ, I found my apartment in WA through Rent.com. My father lived in WA and checked out the apartment to give an okay (since I was out of state and couldn't see it for myself) and told the rental agent that I had found the complex through rent.com (I am pleased with the apartment). However, Rent.com promised a $100 reward Visa upon confirmation of rental agreement. Since I lived out of state, the corporation running the apartment complex had me complete an online application for a credit check, etc. and there was no "box" for Rent.com, so I checked the "internet" box. I signed my lease in WA upon arrival and promptly moved in and reported my lease number to Rent.com. They said I would receive my reward within 4-6 weeks. However, I have since been denied because I "found" the property through the internet (isn't that what Rent.com is?) and therefore will not be receiving what is due me. Rent.com is a scam. Don't use it!

I signed my lease, moved in on August 24, 2012 and reported it to rent.com. Six months later I am still waiting for my lease to be verified. My complex, McKinney Park, says they have done their paperwork yet I still wait. I have used Rent.com before and know it is not a scam, just very frustrating.

Cordially,
C. Parker
Lease ID [protected]

To: Irate and Fed Up

We are very sorry to hear that you are frustrated and we would like to resolve this issue for you. We have issued over 1 million reward cards to renters and assure that our intention is not to scam anyone. At times, the processing of reward cards can take a bit longer than anticipated. In order to help clear this up for you we will need some additional information.

Please contact us at research@rent.com with your Lease ID# or email address so that we can identify the issue and help resolve this for you. We appreciate your business and I look forward to hearing from you.

Sincerely,

Nick Davies
Customer Service

To: geninlamp82

We are sorry if this has been a frustrating experience for you. We just looked into your account (using the email address: Syedafbukhari@yahoo.com), but there is no lease report associated with that email address? Is it possible you also registered on Rent.com using another email address?

Please contact our Renter Support team at the number or email address below, and we will be able to assist you with your lease report.

Thank you!

Rent.com Customer Support Team | RenterSupport [at] Rent.com
-----------------------------------------------------------------------------------------------
:: (p) 866.432.7368
:: (f) 866.265.4061
:: (e) rentersupport@rent.com

Why are you all complaining? It's something EXTRA. You found a place to live. These people don't REALLY owe you anything. Who really gets money for finding an apartment.

If you look at the FAQs on the site, it clearly says the card has an expiration date. It also tells you the process of confirming the lease and issuing the card. It seems that if you were so active about calling them to get the card, you would have used it when you received it instead of letting it sit. Who does that with free money?

All you have to do is READ!

3 times I've emailed them about the rewards card never showing up. I'm on the 3rd e-mail from them stating that they re-issued the card and that it will arrive in 7 - 10 business days. Mail does not take 7 - 10 business days. Anyway, I'm on day 9 and still (3rd time) have not received the card. Our lease was signed in May and it is now October! I would guess that they clearly have made it past the 3 month card use of which if it ever does arrive, it will have expired. This is a total scam and I agree they should not be allowed to advertise this deal when they never comply with it. SCAMMERS are rent.com

I'm so very annoyed with rent.com! Seems to me this $100 reward is a complete gimmick! Rent.com says
that they mailed it out twice already. Each time I've waited the expected 10-12 business days. It never arrived! I contacted rent.com for the third time now 2 days ago. With no answer as to what is going on. Extremely annoyed

I called up [protected]. Chose the option to report missing/stolen card and then told the customer service representative that I need a new card. I was told that they can send a new card from the bank with $25 charge for replacement . So i will get a new debit card with $75 credit and expiration date as 3 months later. Its better to lose $25 than a whole $100. I need to remember to encash the money asap when the get the replacement card

I sign a lot of leases because I frequently move around, so I thought I would try this Rent.com reward $100 Visa card deal. I’ve experienced this same odd issue that seems unreasonable, at the very least. By the time you get the card, it’s basically expired. I’ve never heard of a Visa card that expires in such a short time, almost too short to use it!

In my case, this was no fault of my own, and I had planned on saving it to use it a month or two later. After all, who expects a Visa card to expire within 1-3 months of getting it? Who knew? They don’t tell you up front. Unknowingly, when I went to use it, about two months later (because I like to save money), it had already expired. The card had the entire balance on it/was never used. I’ve contacted the company to see if they are willing to resolve this. I feel this was no fault of my own and misleading. I’m confident they will do the right thing, though. –Ben, CEO of Emera Media, Inc.

What kind of company only gives you 3 months to use a rewards card for using their service? It wasn't until I was in the checkout line at a major retailer that we discovered our card expired October 31, 2013. We even made purchases we normally wouldn't because of the $100 rewards card. Note to self: Check expiration dates...

Yeah, I got scammed too! The rules say you have 120 days to contact them about the card, which I did in that time frame. However, my apartment discontinued services with them over 30 days (how am I supposed to know that?) and apparently rent.com says that it's too late to receive the card. They were still listed on my lease and received their cut but have found a way to keep renters from receiving the reward.

I recieved my rewards card. With all the hussle and bussle of moving and setting up by the time I went to activate my card it had expired. Was told there is nothing they can do about that. WHAT A SCAM! I used renters.com to find my place. I would imagine they got something for that. I am not allowed to use what they offer. BS BS BS

We signed a lease June 1st, and have yet to get a reward card to use! I have contacted Rent.com 18 times now. They kept giving us the runaround saying they had to verify our lease. I sent them a copy of our lease, signed and dated months ago. Then a couple weeks ago - first part of Aug., after contacting them again and again, they said they did finally get verification from the apartment management that we did sign our lease. They said they mailed the card on the 8th of August but it would take 10-12 business days to receive. We never received it. Last week, I contacted them again, and was told the card was mailed on 8/8. I contacted them again on the 12th business day and was told they would cancel the card and another would be mailed to us. Last night, we received the original card, but of course, it was deactivated. Guess what? They mailed it this past Thursday, only two business days. They deactivated it one day after mailing it. They clearly had no intention of ever paying the $100 out. We think this is a scam. It was sent from zip code 60515, Downer's Grove IL. The company HQ is in California, so there clearly is a disconnect there. Just wanted to warn you about expecting a reward card from this company.

This reward program is very much real. You do however have to stay on top of them to get your card. I also signed a lease 3 months ago but no reward call. It took two follow up emails to rent.com, but I just got an email stating my card is on the way. The first email said they are requesting information from my landlord to give them a week and check back. After a week I emailed again and the card is apparently on it's way. I would guess they do this for everycard on the assumption that a certain percentage of people will never claim them if they have to do a little bit of work (sending two emails!) on their own.

I MOVED IN 2012 and within a few months I got a $100 visa gift card with rent.com on the top of the card. Great company great service

I moved into my apartment complex in December 2014 and immediately reported my lease to rent.com After a month of not receiving a response via email I decided to call in, the rep said it takes 8-10 weeks until the process is complete and the $100 Reward card is shipped out. Well...its almost June now, so that's 16 weeks so far, called in again today and was given the same run around, its not worth it but I hate being lied to. Just a heads up, don't be fooled

So I moved into an apartment on Rent.com. I chose that because it offered a $100.00 reward card. I figured that will pay for the rental truck. Moved in December 2014. I told Rent.com. They said they would send something to my landlord to verify me. 2 months later my landlord still never received anything. They said have her call. She said she called but was told she needed to send something in an email. It's a big loop. I emailed rent.com so many times. This is their response, " Unfortunately we haven't received a conformation that Rent.om is your sole referral source. You can have your property contact us at 866.399.7368. Once we receive confirmation, we can issue your $100.00 reward card. " What a scam.

I am getting even more worried now after reading these posts! I moved in my apartment 12/14. I looked on the rent.com website and it states the card was sent on 1/30/15 and allow up to 10 business days to receive it, so I've been expecting it tomorrow (Friday). Yesterday I get an email that it was just sent out and to expect in in 10-12 business days. When I contacted customer service about this they replied that the email said it was processed on 1/30/15. Uh, no. First of all it was on their website, not my email and the words "sent" and "processed" are not the same thing. I have replied to their email so I am eager to see what they say. Sure seems like I should be getting something delivered overnight if they are going to keep true to what they say!

I moved in Oct. 3rd 2014 called about card they stated you will receive it 30 days after move in date. Its been now been 90 days since move in date. I guess I am one of them that will never see that reward coming. I will use renters guide next time.

I used rent.com to find my apartment. Filed everything and waited for my $100 gift card. I got a confirmation email on 10/07 stating the card would be mailed to my address (sent it t my sisters address since my mailbox at the new apartment is kind of odd and I didn't want to lose my gift card). Waited a few weeks for it to come in thinking it was delayed. It never shows up, so I email rent.com asking about it, and they say it was sent to a completely different address, my leasing office surprisingly. I call them and say it was not mailed to me, or the correct address on 11/12. They tell me it shipped on 10/10, AFTER receiving my correct confirmation email to the address I provided, it still went to the leasing office somehow. I call rent.com support and they basically tell me I'm a liar and
that I just changed my address to the correct one after emailing them. If that was the case then why did I get a confirmation email 3 days before the card shipped to the correct address I provided. I tell them I did not spend the card and all they basically told me was to file a police report. I go to file one online and receive an email saying I have to go file the report in person. A customer should not have to hassle this much when it was rent.com's fault for mailing my gift card to the leasing office. Complete scam, I will not use rent.com or recommend it after this kind of hassle. Especially after I got a confirmation email from them to the right address for them to tell me, I logged on and changed it after talking to them. You guys don't even know your own systems. I will post further complaints if this matter does not get handled by rent.com.
My email is Abulifa2@gmail.com and my name is Amir Bulifa if rent.com wants fix their mistake.

i actually just got the process finished. they didnt give me the run around. a few employees were not knowledgeable of the process which sucks because i had to call multiple times but once i talked to the right person it was easy as pie. my lease has been verified and i am now waiting the arrival of my card. the lady said about 10-12 business days so within the next two weeks i should be receiving my reward.. crossing my fingers because so many ppl on here are not satisfied. good luck everyone ill keep u updated

I sign a lot of leases because I frequently move around, so I thought I would try this Rent.com reward $100 Visa card deal. I’ve experienced this same odd issue that seems unreasonable, at the very least. By the time you get the card, it’s basically expired. I’ve never heard of a Visa card that expires in such a short time, almost too short to use it!

In my case, this was no fault of my own, and I had planned on saving it to use it a month or two later. After all, who expects a Visa card to expire within 1-3 months of getting it? Who knew? They don’t tell you up front. Unknowingly, when I went to use it, about two months later (because I like to save money), it had already expired. The card had the entire balance on it/was never used. I’ve contacted the company to see if they are willing to resolve this. I feel this was no fault of my own and misleading. I’m confident they will do the right thing, though. –Ben, CEO of Emera Media, Inc.

My $100 card was never received and they say that it was activated. I am the only one who reads my personal email address that was provided for the access code. I waited 2 months for nothing. What a scam!

I just hope that I don't have any problems when I get ready to submit my claim.

It's always something!

You got scammed. It was not rent.com but someone pretending to be from rent.com

We are very sorry to hear that this happened to you! Was the property one that you had already seen online at Rent.com and visited in-person?

In the future, if you have any suspicions about a property or if something does not "feel" right to you, check our online "Security Center" page first (http://www.rent.com/company/security/ - for a list of known Rent.com scams) or contact our renter support team for assistance [protected] or via email at rentersupport@rent.com).

Please feel free to drop us a line!

Receipt of money taken out of my account. But my rent wasnt paid. March and April of 2019. I would like my money refunded back to my card for these months.

The $100 reward card is a total scam. We signed a lease over 4 months ago, citing rent.com as our referral source. After being in the apartment for nearly two months, I called customer service to check the status of our card.

I called several times over the next month and was told they were "confirming our lease with management". I was standing right next to our property manager when she signed and sent them a confirmation fax that we used rent.com as a referral source.

I called and I was told that the property manager did not confirm I used rent.com as my source. I was standing right there. I had the property manager call them, this still did not resolve the issue. I asked who they spoke with, since I was standing right there during the call and fax, and they would not give me a clear answer.

I believe this is nothing more than a marketing scam and would discourage anyone from using this company in the future. Horrible experience.

I just wanted to say that in 2003 I rented an apt in Federal Way Washington, and I looked at the apt on Rent.com, but since they were around the corner from my previous apts I really didn't need rent.com to decide on whether I would rent or not.
I moved into the townhome and I would say a check came weeks after I moved in. I truly wasn't expecting it at all. I am assuming the complex knew I checked them out on rent.com and informed them that I had in fact rented there.
It really works but I guess it really is the apts responsibility to let rent.com know.

I'm in the same boat. I reported my lease in March and still have heard nothing back. It just keeps saying that it is in-process. I wont be using rent.com again. I will tell landlords that I refuse to use it because of the service and delays

I work in the apartment industry, and I know how rent.com and other similar referral sites work.

rent.com pays based on the response from the rental office. not IF they respond, but HOW they respond...and their response is DIRECTLY related to what you put on your application where it asks you "How did you hear about this property?"
if you did not answer that question, or put something OTHER THAN rent.com on it, the property won't pay rent.com, and therefore YOU don't get paid. I have had new residents come up to me and ask about our response to your rent.com request, and I have had to tell them they will not be getting paid because they put another website on their application.

The properties that advertise on rent.com do NOT pay listing fees to place their ads, they only pay for leases referred by rent.com. In turn, rent.com only pays the renter for move-ins that they get paid for. If you look at ads on rent.com, you will notice that most, if not all, have some kind of coupon that you are encouraged to print out; or at the very least it strongly urges you to be sure to tell the apartment complex that you 'saw it on rent.com'. They know they won't get paid, and rely on the renter to remember the right website when they are filling out their paperwork or talking to the leasing person at the apartment complex.

I used rent.com a few years ago and received a $100 gift card in the mail. I remember distinctly because I was so broke that $100 went towards electricity the month I received it!

I think some people may not receive itbecause of the verification your leasing office has to provide to the company. If they are not responsive or you do not send in a copy of your lease, then you won't receive it. I'm not sure if things have changed since then--but maybe that's the case.