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Reportlinker

Reportlinker review: charging me for an online subscription to business reports 15

K
Author of the review
10:28 pm EST
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The complaint has been investigated and resolved to the customer’s satisfaction.
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I am being charged for an online subscription to a business report service (specifically financial services reports) when I did not subscribe to it. They will not share with me my "receipt" for the subscription. I have ordered American Express to cease payment for it; however, they continue to bill me monthly.

Apr 12, 2017 9:16 am EDT
Reportlinker customer support contacts
Address

21, Quai Riboud, Lyon, 69002, FR

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Dear Mohammad,

I came across your comments and I'm sorry to read that you had a bad experience with ReportLinker. We propose a monthly subscription giving access our entire database. In our subscription options, we do not count with a one-month only access, however you can cancel your monthly subscription anytime, if your project is finished or if you no longer wish to use the platform, directly from your account.

At ReportLinker we really do our best to give full satisfaction to our customers. Therefore, for any request you may have, please contact us by phone, email or through the website, we will be happy to find a solution for you.

I've just sent you an email proposing a solution, I hope my offer will satisfy you, just let me know.

Best Regards,
Enitze Fiorello
Customer Service Manager
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

15 comments
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T
T
todotoday
MU
Apr 23, 2012 9:50 pm EDT

the organisation behind reportlinker.com is ubiquick sarl in France.
the phone that you can reach +33-[protected]

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francois1
Toronto, CA
Jun 27, 2012 3:36 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

ReportLinker.com is a scam. They charge you to download supposedly interesting reports from public and private organizations and most of the reports' contents are different from the heading on ReportLinker's search list. A major waste of time and the company is not serious enough to clarify their terms of use for their monthly cycle, since they keep charging until cancelled.

D
D
donberg
HU
Jan 17, 2014 1:55 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

REPORTLINKER.COM IS A SCAM I just purchesed a report that they dont have, its all fake, other reposrt upon checking also fake and with wronmg contest.

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timikona
US
Dec 12, 2015 8:44 am EST

These Guys are crooks; please stay away from their website. I was charged on my PayPal account I called them and kindly asked them to refund my money, but they refused. I went ahead file a complaint with PayPal and PayPal got my money from them for me. I looked at their Executive team I am these guys from somewhere else.
I am going to stop them from stealing from the American people.

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FAKE ACCOUNT and Complain
FR
Apr 25, 2016 7:03 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

This company is selling reports which have been fabricated by amateurs, students and unprofessional/unqualified people in India and China.
Some of these sources have admitted that their only sources are Wikipedia and internet searches.
You cannot rely on the reports supplied by ReportLinker.

Reportlinker
Reportlinker
Lyon, FR
Jan 10, 2017 7:18 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Hello, we came across your comments, and we would like to thank you for bringing this to our attention.
We take issues of intellectual property and quality market research seriously. It would be helpful to get more info about the quality problems you had. We could then be able to remove it from our website.
We would also be happy to help you find the right report, just send an email to researchadvisor@reportlinker.com and/or let us know when you are free for a chat, without any obligations of course.
Once again we do apologize for any inconvenience caused.
Many thanks,
Roger Miller

M
M
MarieThie
US
May 05, 2016 10:59 am EDT

I know from personal experience that ReportLinker are dishonest and scam both clients and publishers.

Reportlinker
Reportlinker
Lyon, FR
Jan 10, 2017 7:17 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Replying to comment of MarieThie

Hello Marie, I came across your comment, and It would be great if you could tell us more about the reason why you are unhappy with the service. We really do our best to give full satisfaction to our customers and would be happy to help. Best Regards,
Chloe Jacquet
Marketing Director

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eleonorama
RU
Jul 08, 2016 6:52 am EDT

It's complete waste of money! beware never download anything from that website. As you click pay, they redirect you to a page with links to other opensource websites with ### 1-page articles ! disaster

Reportlinker
Reportlinker
Lyon, FR
Jan 10, 2017 7:13 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Replying to comment of eleonorama

Hello, ReportLinker proposes a monthly subscription giving access to all our public database, from which you can download as many reports as you want, and cancel your subscription anytime. It sometimes happen that you don't find the information you were looking for, and our customer service is happy to help for this type of situation. Did you contact us when you faced this problem ? We really do our best to give full satisfaction to our customers therefore we are sorry to read that you were unhappy with the service.
Best Regards,
Chloe Jacquet
Marketing Director

K
K
Kumar3
US
Sep 18, 2016 5:13 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

ReportLinker are not simply amateurs, they are scam artists.

Reportlinker
Reportlinker
Lyon, FR
Jan 10, 2017 7:15 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Replying to comment of Kumar3

Hello, I came across your comment, and It would be great if you could tell us more about the reason why you are unhappy with the service. We really do our best to give full satisfaction to our customers and would be happy to help. Best Regards,
Chloe Jacquet
Marketing Director

C
C
Canadean
GB
Sep 24, 2016 3:28 am EDT

Bad experience with ReportLinker / ReportBuyer. The reports they sell are from Chinese and Indian students who cut and paste from the internet. No real research, only fake, fabricated and false data.

Reportlinker
Reportlinker
Lyon, FR
Dec 15, 2016 1:18 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Replying to comment of Canadean

Hello,
We came across your comments, and we would like to thank you for bringing this to our attention.
We take issues of intellectual property and quality market research seriously. We've just sent you an email, as it would be helpful to get more info about the low quality report you bought. We could then be able to remove it from our website.
We would also be happy to help you find the right report, just send an email to researchadvisor@reportlinker.com and/or let us know when you are free for a chat, without any obligations of course.
Once again we do apologize for any inconvenience caused.
Many thanks,
Roger Miller

D
D
Dadang Mohammad
US
Mar 31, 2017 9:33 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Bad experience with Reportlinker. A month ago, I did shop in UBQ*REPORTLINKER and I had paid with VISA. It wasn’t my intention to subscribe monthly. I was only going to shop as much as I require. Therefore, I would like to have a refund for the 89 USD which has been debited from VISA since 30/03/2017. I have reported you to VISA. VISA asked for my written letter to you which states that you have cancelled this 30/03/2017 transaction. (Dadang Mohammad, Indonesian)

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Ucla
US
Jan 24, 2018 5:15 pm EST

ReportLinker's "Auto Monthly Auto Charge" is unclear and simply misleading. I downloaded 1 report and noticed at year end they has charged me monthly. When contacted they refused a refund. Simply put: the company is not serious. If you searched their name with the Better Business Bureau, you will find additional complaints and will also discover they are not based in the US, they are in France. STAY AWAY FROM ReportLinker.com AND GET YOUR CREDIT CARD COMPANY TO DEAL WITH THEIR THEFT.

J
J
jeanlassalle
FR
Jan 25, 2018 5:23 am EST
Verified customer This complaint was posted by a verified customer. Learn more

STAY AWAY FROM ReportLinker.com AND GET YOUR CREDIT CARD COMPANY TO DEAL WITH THEIR THEFT

M
M
Moham1
US
Jul 13, 2018 6:25 pm EDT

I have never, ever heard of this company yet for some reason my cc is being charged? Who are these people?

Reportlinker
Reportlinker
Lyon, FR
Jul 17, 2018 8:21 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Replying to comment of Moham1

Hi Moham,
We are a technology company based in France. ReportLinker is a professional search engine that provides easy access to public documents and reports containing industry statistics. We offer different subscription options in order to use our services.
If you would be so kind and provide me with more details such as name, surname and the company name, I will be able to investigate it on our end. Please send me an email on sam.hamrick@reportlinker.com and I will take care of this as soon as possible.

Sam Hamrick
Customer Service Manager
+33 437 651 706

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R
Raksingh
US
Nov 01, 2018 4:59 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Your Company have robbed my money. I didn’t bought any subscription from your company. You have robbed my bank card every month since many years

Reportlinker Findout Ubiquik Benjamin Carpano Sam Hamrick giveback my dolars.

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Prahlad Rao
US
Dec 03, 2018 12:20 am EST

Hi Sam Hemrick,

I am sending you an email directly but just posting here as a reference. I have been charged on my credit card every month from December 2017 and only now my audit report has shown that up.

Please cancel my charge immediately.

Prahlad Rao

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  1. Reportlinker Contacts

  2. Reportlinker phone numbers
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    United States
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    United Kingdom
    +61 280 152 139
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    Australia
    +852 58 082 421
    +852 58 082 421
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    Hong Kong
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  3. Reportlinker emails
  4. Reportlinker address
    21, Quai Riboud, Lyon, 69002, France
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    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 30, 2024
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