Flipkart Internet
Reviews and Complaints

I got washing machine without handle.there is handle for moving machine.I have raised complain 9 times literally via executive n even senior executives.they even call me back twice in assurance that ..ma'm your problem is clear visible n genuine will definitely help U out .Bt after every assurance there comes one mail written that ur return request rejected..I m jst frustrated..how cheap n exhausting platform is this .it is about 13000 rs not some hundreds that I will bear the loss .I want refund plz do something

I'm trying to resolve and issue which I see there is a data theft with Flipkart. We are in receipt of a COD ordered, which we never ordered. Since, I was not available at home and hoping that I have placed the order, my wife accepted the order by making the payment. The customer service staffs contacted was simply stating that since the order is accepted by paying the amount, they can't do anything. Even this is evident that the order is placed from an ID that doesn't belong to me. OD22803386161545700 is the order ID. I suspect a serious data theft or compromise from Flipkart whereby someone is able to manipulate it.

no

I'm not fraudulent Flipkart . Flipkart Fraudulent Me .
My Flipkart Account Blocking Flipkart During My High Return Product . It's Not My Fault . It's Is Flipkart Fault . Flipkart Misbehaving Me . Flipkart Waste My Time . Flipkart Waste My Money . I'm Already A Flipkart Satisfied Customer
I'm not a seller I'm not a frauder I'm a Flipkart Plus Membership User Too Many Supercoin And Activation Code, Wallet Balance Available In My Account . I Have Already Shopping 1 Lakh Above Amount . Flipkart Misbehaving Me . Right Now Unblock My Flipkart Account .

Dear sir,
i have purchased vivo v20 (midnight jazz 128gb) on 26th nov 2020 for rs.24990/- as there was one offer on sbi credit card
option 1 ( for emi coversion & get some discount or cashback)
option 2 ( one time payment on sbi credit cardand get 7% cash back)
basis this offer i had purchsed this mobile, when i recieved my sbi credit card statement i dint find any cashback and accordingly raised complaint.
Today i recieved call from your member named ms.Gouraji hanumant naik, stating that there was no offer as such, and want proof of that,
basis this offer only i had brought this mobile and now you people wants the proof, this is completely fraud and cheating customer, after buying now you people are coming with the explanation that there was no offer, do you think we are fool.
I need the cashback or take back the mobile.

Regards
shahnawaz alam
[protected]/[protected]

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dear sir/mam,

I ordered 2 gold coins from flipkart on 12th oct19 & 14 oct19 and paid for the same, and they kept delaying the delivery of my product. I kept asking them about the delivery dates they assured it will be delivered, kept saying your order is on the way. Tracking information shows "your product is out for delivery" continuously form 15th of oct till now but still its not delivered. I need explanation about what actions you have taken for the delivery. As per your confirmation my product is with courier and i am doubted about its originality now, will it be the same product what i have ordered. I had long chatting everyday with customer service but its of no use, they kept on saying wait wait...

and hereby i attached conversation details along with this, pls advise what i have to do, they are forcing me to cancel my order.
my Email Id [protected]@gamil.com
Order details OD116773958741066000 & OD116791856837545000

I had purchase Whirlpool Washing Machine on 6June 2019. Some problem in machine, I had complied to Whirlpool customer care. Engineer was come in house and check my product, He say that washing sector is default, returned your product.
I request to returned my product to flipkart.
Flipkart courier person is not pickup my product due to Thormocal. 1 My tharmocal is wet.
What can i do? I humble request to you please resolve my problem.

My name is daliya, im from kerala. Today I have a product in flipkart service, im busy for personal issues so cant attend the call of delivary boy, but after that I get a massage to rejected my product, so im complaint this for flipkart service for his bad dealing to customers, and they were wrking too badly and their attitude to customers was very poor, writeing this complaint to see the officals and take care these type of problems watch and take action aganist these service centers and solve customers issues.

I have ordered new Asus Zen Watch2 dated 26.1.19 on Flipkart and received the same on 31.1.19 in the evening with order ID OD114534134244313000. I was out of station and came to office today (1.2.19) at 12:30 PM.

When I opened the watch dated 1.12.19 at 12:30 PM, iI found used/refub product which is very shocking to me. As refub product is available in half of the price of new product, I am surprised that Company like Flipkart cannot do his to customers.

I have lost faith on Flipkart & Asus. At 4:00 PM I have sent mail as well as talked to Flipkart customer care and requested for full refund as now I don't want this product now.

Please look into this and please help me to get me full refund for such kind of Cheating happened to me.

Thanks
Gagan

Hello sir, this is bijesh vaishnaw from rajahmundry (andhra pradesh), I have made a purchase of rupees 136899/- on flipkart app on 8th of october 2018 monday for which the payment was made successfully from sbi credit card but the order wasn't completed by flipkart, I have immediately called flipkart and they assured me that the money will be reflected back to my credit card within 3 (three) working days, but this did not happened yet. So as they assured me to return back the payment, I did an other purchase of the same products again on that same date where this time the payment and order both got successfully done and products also got delivered to me. But to my astonishment when I got my credit card bill due statement which generates regularly on 12th of every month, it showed that I was not revised with the amount which was paid to flipkart for an unsuccessful order transaction. For this I again called the flipkart and they looked into the situation and told me to be patient, and this is the same thing being told to me from past 2 weeks. I got frustrated and also posted the incident into social networks but still there isn't any resolutions regarding this. So I have come here to plead the complaint board to help me in this matter where I can get back my paid money of rupees 136899/- for unsuccessful transaction made on flipkart.

I am also attaching screenshots for a better understanding of the issue.

Thank you

Sender :
Bijesh vaishnaw
S/o jagdish vaishnaw
33-1-70, town hall road,
Opposite sbi bank.
Rajahmundry-533101

Mobile numbers : [protected] and [protected]

i

Order: OD113717597595862000

Item: Samsung Galaxy A6+ (Blue, 64 GB)

We'd like to let you know that your recent order has been cancelled as our systems have observed a trend in your purchase history that suggests that the items you've purchased are for reselling and not for personal use. This would also mean that you will no longer be able to login to your Flipkart account.

Thanks,
Flipkart.com

how to decieded that, my purchase is for reselling .
i ordered item for my personal use.
i do complainted but flipkart exucative not given answer.and my flipkart account closed...

I'm asking this because i bought a Redmi 5A from flash sale of flipkart. After receiving the phone i found that its not properly working with any earphone. I have used Lava, Samsung, Syska & Mi's earphone as well but i faced same problem. One of shop keeper friend confirmed me that your phone is defective. Now i am asking asking flipkart to take it back as 10 days warranty is working. On official support they said we will send a technician. After that i got calls from unknown number said calling from being flipkart. And we will not take it back, Just go to MI service center. Then i said what is 10 days replacement warranty. He said - No warranty. This is the phone number from which i got called - +[protected]. Now i feel like cheated. They are selling defective phone and dont want to take it back.
I believe their technician will not visited as he said on that unknown phone number and will file a false report of visiting in their system and will show the case as resolved and this is how they will save them self.

I have ordered a mobile phone of lenovo model phab 2 plus of order no
OD110429039019235000, but when I start using that phone the same day the battery is draining so fast even the battery is of 4000 maH, even the mobile phone is charging sio fast so I give a replacement requisition on next day now they are saying there is some problem in setting please check setting and update that setting and update the phone, the problem will get resolved.
I want to ask what the hell is setting connected with battery life and quick draining of battery, now I want the replacement and they are not giving.

Order ID: OD208168333901010000

Sir,
I have purchased a samsung 128 gb evo plus micro sdxc uhs-i card through flipkart vide tax invoice no. F0yqi00217-[protected] dated 19-01-2017.
But i am sorry to write you that the above sd card got corrupted itself. I tried every method get it detected, but failed. I lost my valuable data in it.
As per the warranty policy, i contacted the samsung india, and send the micro sd card for replacement. I am surprised that samsung india has denied to replace the card as it is not made for sale india, by the samsung.
Again i contacted flipkart and shared the all conversations had with the samsung india. But flipkart tight lipped over the issue.
When i remind them again and again they replied that since the product was delivered to you on january 20, 2017, it has crossed the seller's 10 days replacement period. Due to this, the seller will not able to fulfil your request for replacement.
You are requested to please help me to replacement of corrupted sd card and oblige.
Thanking you.
Masood kashif
+[protected].

I bought a tablet (I Kall N1 (2+16GB) with 4G VOLTE 16 GB 8 inch with Wi-Fi+4G) and ignored the slight lines on screen. After using it, the quality of product was very bad. poor camera, hanging problem and handsfree was defected and a massive heating problem. when we asked to return the product, flipkart team refused and said it can only be replaced (order ID OD109871531791125000 dated 4th Aug.17) . At the time of replacing, seller’s executive highlighted the lines on the screen which we avoided so he rejected to replace it and advised my kid to recontact flipkart to replace it again. Customer care lines are always busy. After so many communications, Mr. Abhinav, executive called and assured me he will refund my product and advised me do not accept seller’s product (replacement) and tell him we cancelled it (for refund purpose) and another flipkart courier person will come and receive the product and I did the same( Executive sent an email on 22.08.17 with Return id : [protected]). After that no action has been taken. I again wrote a mail regarding this issue and then got a call from flipkart. They said they will not refund the product but can replace it. My product is still lying with me in a dump position(almost one month). Now after so many communications, posts on social media could not find any result so in an irritating mood I thought I should use it on 5th Sept’17 when I was trying to charge it, that was not charging, product totally dead flipkart sent person for collecting he said he has complaint of damage product not dead product and contacted flipkart now they said it can’t returned they can only replace it see the return policy or seller’s policy then why they gave return id and assured they will return, because the need of 4g product I bought 4g mobile for other site because that time flipkart was very surely mentioned that they can return it. Now why should I keep both product why should waste money for same kind of items. Now they are forcefully imposing their item saying they will not return only replace. Some correspondence are as below

Customer Support
Hi, Order ID: OD109871531791125000 Product: I Kall N1 (2+16GB) with 4G VOLTE ...
1:25 PM (21 hours ago)

Manju Sharma
3:20 PM (19 hours ago)

to Customer
Josna Mariya

After assurance from your site on [protected]:23:27 by Shoaib Mohamed
Flipkart Customer Support that :-

"A return request has been created for the order as you wanted. As soon as the courier service provider picks up of the originally delivered product, a refund of Rs.6799/- will be initiated."

Was that commitment not discussed with flipkart and seller? Why you people making your customers fool? I clearly mentioned I have requirement of the item and can't wait long so bought from other site, and don't have extra money to keep both products.

Why you people declaring return approved now why should I read the return policy while I bought another product? Why you forcefully imposing the product.

Manju Sharma

On Sat, Sep 9, 2017 at 1:25 PM, Customer Support wrote:

Hi,

Order ID: OD109871531791125000
Product: I Kall N1 (2+16GB) with 4G VOLTE 16 GB 8 inch with Wi-Fi+4G

Thank you for writing in.

We are sorry for the trouble you had to go through. We have noted that you want to return the handset.

Please note, the seller has a replacement policy only if you have received a damaged or defective product or if it is not as described. Hence, the seller will be unable to accommodate your return request.

Please refer to the below mentioned link to know more about the return policy:

https://www.flipkart.com/pages/returnpolicy

We are sorry for the miscommunication.

As per our records, the seller has already arranged a replacement for your handset and it will reach you by today before 07:00PM and at the same time, the item originally delivered to you will also be picked up.

Please keep the item along with the original product box, accessories and tags ready as the pickup cannot be completed by the wishmaster in case any item is missing.

Also, once you hand over the product, remember to collect the acknowledgment receipt.

We assure you that efforts are being taken by the seller and the courier service providers so this does not happen again.

We always strive to provide excellent service and hope that we were able to help you with your issue today. Please spare a few minutes to respond to the feedback survey which will be sent to you in some time and let us know how we did.

Hope you will understand.

Regards,
Josna Mariya
Flipkart Customer Support
Your Query [protected]:18:52 )
Mr. Rohit,

Just called in your customer care centre spoke with your customer care
executive Rajat for this long time issue. But he is not willing to resolve
this and had not given me any ticket (Complaint No.) and advised me to
write a mail to you. Unable to understand how much time should I spend for
this return. Its above one month and just playing replacement or retrun
game with you unprofessional people ...one courier person comes and refused
and the same procedure occurs again and again and results are still there.
I have an urgent requirement of this product but flipkart just wasted time
after that took another product fropm the professional site in which I
don't have any issue so that don't required this defulty piece and not
interested for replacement.

Manju Sharma
Your Query [protected]:51:11 )
Dear Mr. Rohit,

Sorry to say I have not mentioned anywhere for replacement and please to
informed you that had already bought another product from Amazon.

So you are requested to treat it as a return and do the needful and request
you ...please please send the right person to take the product back for
refund not for replacement.

Manju Sharma

Virus-free.
www.avast.com

Flipkart Customer Support [protected]:03:49 )
Hi,

Thank you for taking the time to write to us.

Order ID: OD109871531791125000
Product: I Kall N1 (2+16GB) with 4G VOLTE 16 GB 8 inch with Wi-Fi+4G

We are sorry to know that you are facing issues with the product and understand that you would like to avail the replacement.

The seller has arranged a replacement for the product and it'll reach you by September 09, 2017. The item originally delivered to you will be picked up at the same time.

Please keep the item along with accessories & tags ready for pickup as the wish master will not be able to complete the pickup in case any item is missing.

Also, remember to collect the acknowledgment receipt once you hand over the product to the wish master.

Do remember to do a factory reset, erase all personal data and remove any storage cards before handing it over.

We want to assure you that additional measures are put in place so this does not happen again and we're constantly working to enhance your shopping experience.

Hope this helps.

Regards,
Rohit Pawar
Flipkart Customer Support
Your Query [protected]:41:01 )
Dear Ms. Kaur,

Again Flipkart and its courier person disappointed me.

In my email of 5th September I clearly mentioned all the issues which I was
facing (hanging, handsfree, heating problem etc.) and at the last part I
clearly mentioned that now my product is dead. But today on 7th September
your courier person came and arguing (that time I was in office and was in
meeting, my kid was at home) that he had complaint of only damaged product
but its dead and he again kept the product I requested him to take it back
but he said I will not take, contact to our customer care centre. Its
literally harassing. Unable to understand coordination/communication in
between Flipkart own team. I am total fed up from the last month.

Manju Sharma
Flipkart Customer Support [protected]:40:56 )
Hi,

Thank you for contacting us.

Thanks for taking the time to let us know that we were able to help you out. You've made our day. �

We'll always do our best to make sure that you have a great shopping experience.

Hope to see you back again soon.

We always strive to provide excellent service and hope that we were able to help you with your issue today. Please spare a few minutes to respond to the feedback survey which will be sent to you in some time and let us know how we did.

Regards,
Harsimran Kaur
Flipkart Customer Support
Your Query [protected]:59:05 )
Thank you for your support
Flipkart Customer Support [protected]:23:27 )
Hi,

Thanks for writing in.

Order ID - OD109871531791125000
Product - I Kall N1 (2+16GB) with 4G VOLTE 16 GB 8 inch with Wi-Fi+4G

We understand your concern that you are facing issue with the above-mentioned product. We are sorry for the trouble you had to go through.

We'd like to let you know that we tried to get in touch with you on '[protected]' to talk to you personally about your concern, but could not reach you.

A return request has been created for the order as you wanted. As soon as the courier service provider picks up of the originally delivered product, a refund of Rs.6799/- will be initiated.

You?ll receive an email and SMS informing you that your refund has been initiated. After that, the money will be credited to your Credit card within 3 business days, as per standard banking procedures.

Please keep the item along with the original product box, accessories & tags ready for pickup by September 08, 2017 as the pickup cannot be completed in case any item is missing.

Also, once you hand over the product, remember to collect the acknowledgement receipt.

We want to assure you that additional measures are put in place so this does not happen again and we're constantly working to enhance your shopping experience.

Hope you'll understand.

We always strive to provide excellent service and hope that we were able to help you with your issue today. Please spare a few minutes to respond to the feedback survey which will be sent to you in some time and let us know how we did.

Regards,
Shoaib Mohamed
Flipkart Customer Support
Your Query [protected]:18:36 )
Ms. Kaur,

I have already explained to your team..anyway please note:-

"I bought a tablet from flipkart on 4th Aug'18 and ignored the slight lines
on screen. After using it, the quality of product was very bad. poor camera,
hanging problem and handsfree was defected and a massive heating problem
and next day called flipkart when we asked to return the product, flipkart
team refused and said it can only be replaced (order ID
OD109871531791125000 dated 4th Aug.17) . At the time of replacing, seller?s
executive highlighted the lines on the screen which we avoided so he
rejected to replace it and advised my kid to recontact flipkart to replace
it again. Customer care lines are always busy. After so many
communications, Mr. Abhinav, executive called and assured me he will refund
my product and advised me do not accept seller?s product (replacement) and
tell him we cancelled it (for refund purpose) and another flipkart courier
person will come and receive the product and I did the same( Executive sent
an email on 22.08.17 with Return id : [protected]). After that no
action has been taken by your side. I again wrote a mail regarding this
issue and then got a call from flipkart. They said they will not refund the
product but can replace it. My product is still lying with me in a dump
position(almost one month). Now after so many communications, posts on
social media could not find any result so in an irritating mood I thought I
should use it and yesterday (on 4th Sept.17) when I was trying to charge,
it is not charging, product is totally dead."

Ms. Kaur if you see my order it is clearly shown that my product is
returned on 22.8.17, but that is still lying with me and no refund has been
shown in my account.

Manju Sharma
Flipkart Customer Support [protected]:54:02 )
Hi,

Order ID - OD109871531791125000
Product - I Kall N1 (2+16GB) with 4G VOLTE 16 GB 8 inch with Wi-Fi+4G

Thank you for writing in.

We understand your concern that original product is still with you.

We'd like to request you to write back to us with the exact issue you are facing with the product. If there's anything we could do for you, please let us know and we'll be happy to help.

Please write us back within 72 hours so, that we can assist you further.

We hope to hear from you soon.

Regards,
Rajwinder Kaur
Flipkart Customer Support
Auto-Response [protected]:07:48 )
Hi,

Thanks for writing to us. We have received your query and will get back to you within the next 24 hours.

[This is an auto-generated response. Please do not reply to this email.]

Thanks,
Team Flipkart
Your Query [protected]:07:36 )
Dear Flipkart Team,

My item showing returned in my order part. But product is still lying with me

ordered a Lenevo Vibe K5 note & a Intex power bank on 06-oct-2016 under the big billion days offer on flipkart. The order no. was OD307260896480970000 and OD307260896480970001 respectively.

I paid the amount of Rs. 11608 for both the products via my SBI debit card. The expected delivery date was 19-oct-2016. I was tracking the product. It was about to reach.
Suddenly on 15-Oct-2016 they cancelled the order without any information. This was intolerable after 9-10 days how could they cancel the order ? After making so many calls to flipkart customer care, they stated that your pincode is not valid, we can't deliver the product on the given address & will refund the amount.
This is not fair & if the pincode or address was unreachable why did flipkart approved it at the time of ordering & making payment ?
However, They also approved the address & pincode I entered ( earlier I have got many products delivered on that address through other shopping sites). I urgently needed the product but now I want proper reason along with my REFUND instantly with the interest & flipkart should stop such scams. My Money was blocked for more than 10 days due to this & don't know how much time it will take to get refund & I was confined in order to take delivery, waited unnecessarily.
Total wastage of my time, money. Flipkart should compensate.

I have ordered from this website only because they had really nice prices.
It took a very long time to receive my order and they were not helpful at all and were no able to provide me any information about my order.
One moment I even thought that Flipkart just scammed me and stole my money, but then my order finally arrived and I was extremely happy. Opened the package and it looked nice, but when I tried to turn it on I found out that it was not working. Thought the battery was dead, but when I tried to charge my phone nothing happened and there was the same black screen.
Total waste of money.

Hi,
As the item is not available elsewhere, I was forced buy jbl j04b on Flipkart dated 17 march, they charged me an extra 50 bucks for shipping it to Hyderabad, estimated date of delivery was on 2 April (half month after charging me for shipping), the item was delivered to me today (21 march) but no Flipkart packing instead in a Nokia mobile cover taped and after unboxing the external cover, I was really surprised to see an opened and old used JBL package with all dust, after taking an effort of cleaning stuff realized the item was used because of scratches on the item.

Immediately called Flipkart customer service center and she arranged a return request for me, but after a through search in the box THINGS ARE COMPLETELY DIFFERENT IN THERE

FOUND A RETURN RECEIPT OF PREVIOUS OWNER WITH A REASON ITEM MISSING, ALSO FOUND OLD CUSTOMER INVOICE AND MY INVOICE TOGETHER

contacted customer service and asked for an immediate refund and a annoying answer to me was to first return the item and wait for 5 working days for a refund as per the policy, and for a replacement asked me to wait for 24 hours to initiate a replacement process after cancelling return request, when I asked him to connect me to his lead he disconnected the call after a while.

Again I called customer service and this time representative did not provide earlier rep name/ legion id to complaint about this but transferred me to a lead

though I was yelling at him, lead/person politely asked me to wait for some time so that their team will resolve the issue soon, I also informed that i need an immediate refund or 2 day delivery for a new product still he politely said cannot assure but surely Flipkart team will reach you soon.

Waiting for a response and images attached.

An order for Samsung microwave was placed on Flipkart with order no. OD205432012645584000. When I checked flipkart' website on 12.3.16 regarding status of delivery, It showed product has been delivered on 11.3.16, (a photo from Flipkart website attached herewith) which was not the case. I did not receive any order. When I called on customer care on 12.3.16 to raise this complaint, I was told that I will get reply by 2.30 pm on 12.3.16 and a reference no. IN1603122040029777962 Was given to me. I again called up Flipkart in the evening on 12.3.16 as nobody called me at the promised time. An official named Akash promised me that he will look into the issue personally and will reply by 2 pm on 13.3.16. The Flipkart team did not call me at the promised time again on 13.3.16. I again called Flipkart and spoke to Gaurav, who did not the status of the order and started making excuses and asking for more time for revert. When I asked him to cancel the order and refund my money, he denied to do that. He also denied me to transfer call to his senior official. It's been 36 hours and I still don't know the status of my order. I asked te Flipkart team for the proof of delivery as well but they denied to give that also. Worst experience from customer care team of any company. Please help.
Regards
Ravi singh
[protected]
[protected]@gmail.com