Republic Services review: Missed trash pick-up again in two months

I am very confused why my route keeps getting looked over and is not me it is my neighbors as well. I trash day is on Thursday's, and since most of us are old and our houses set on a very high hill, I trash route in in the back of our house, and that route is an alley. In October 2023 the trash set in the alley for a week and half before it was picked up. Last month I called and called. I spoke to various representatives and two senior representative. Once Senior lied to me about elating the matter to a higher up and he didn't even document the account. By the time I reached the second senior she did her job by getting in touch with the main office and she kept me in the loop. My trash finally got picked up. I thought it was over until the day after Thanksgiving 11/24/23. My trash as well as my neighbors have not been picked up and today is 11/28/23. Called Republic yesterday 11/24/23 spoke with the Senior representative that I talked to in October (luck), and she assured be that the trash would be picked up and don't know why it was not. Trashed still not picked up today is Tuesday 11/28/23. I called again talked to another Senior representative and she is working on it and said would call me when the driver was on the way. I wish there was another trash service I would dismiss them.