ResCare / BrightSpring Health Services
Reviews and Complaints

My grandson is a twenty one year old ResCare client in Lubbock, Texas. I am his advocate.

For months my grandson has been bullied by another client in another of your houses on the other side of town. He has been physically assaulted, physically threatened, and intimated into handing over his belongings. Your local managers have a habit of taking my grandson and his roommates to this bully's house and "blending them" there. They frequently leave six grown men in the care of a single staff member who cannot possibly have eyes on all of her clients at the same time. He therefore has no protection there and he is terrified to be there. I've asked them to stop taking my grandson there, and they assured me they would. Not quite a month ago they took him to the house despite their promises and my grandson was so afraid he chose to isolate himself in the stifling hot garage (the temperature was 97 that day) until I could come and pick him up. I asked why he was taken there, and I was told by the staff's supervisor she didn't know; that she wasn't told by staff that was the plan. This morning he was taken there again. I was scheduled to pick him up at his own house at 9:30. At 8:19 I got a text from him saying they were taking another client to work, and then were going to the bully's house. On my way to pick him up he called me from the bully's house to find out how much longer I'd be. Your staff member got on the phone and screamed at me because my grandson refused to go in the house, and she felt she was inconvenienced because she had to stand in the hot sun with him. There was no concern at all about his safety; her only concern was that she was hot. Her supervisor gave me a lame excuse, saying they had a no-call/no-show and had no choice but to blend the house and take my grandson to the bully's house (the staff member who screamed at me gave a different version about having to "evacuate" my grandson's house because they were treating it for bed bugs). I honestly don't care what problems they're having with their personnel. My question is this: HOW HARD IS IT TO UNDERSTAND that my grandson is not safe being forced into the house where he's been bullied and intimidated in the past? And WHY can't they get a handle on this? The solution is simple: TAKE HIM TO ANOTHER HOUSE. But nobody in your Lubbock Rescare seems capable of making that happen. I'm hoping you will.

Please note: when you talk to your local managers they will be quick to point out all the problems they've had with my grandson in the past. He has stolen on occasion and has lied on occasion and has done inappropriate internet searches. All of that is well-known and well-documented and HAS ABSOLUTELY NOTHING to do with this situation. I get outraged when they bring up his past problems as justification for taking him to the bully's house because one has nothing to do with the other. They are maintaining, in essence, that because he is not perfect it is okay to mistreat him. He has PDD; he is bi-polar and autistic. He has had problems in the past and will have problems in the future. Implying that his problems are justification to abuse him (and that's what putting him in the bully's house is) is NOT acceptable. Please, help me solve this problem. It should have been solved long ago.

Worked here for 2 years experienced horrible coworkers and management. Lvn is racist and harass people 24/7. There was only 3 good coworkers and 1 great house manager.

Very unorganized, management is lousy , Lvn snitches for no reason , gets people fired , doesn’t know how to do her job.

And false advertising 10,000 for a sign on bonus it’s fake .

my son was not checked in on often as the staff was supposed to look in on him every 15 to 30 min my son is non verbal with minimal communication I reported to the area supervisor jay salinski that staff was allowing my son to spend countless hours in his room were he was infact urinating under the papers on his floor in his dress ect. not to mention the staff not properly assessing situations before reaching out to crisis intervention team reach or calling police on my son and accusing him of defecating into a thermos when he was simply trying to make hot chocolate because staff did not assist him putting his belongings from xmas and hot coco got in his possession and finally the area supervisor left my son in the er department for almost 9 days they just abandoned care pulling staff and my son could have left the er and nothing could have stopped him from doing that anything could have happened to him and area supervisor had staff place charges against him for assault as well so now my son has a court date I hate the fact I ever met this company or brought them into our lives they also continued to bill for groceries after my son food stamps was cut on and he would not try to speak with me about the fact6 they was still billing for groceries after food stamps was cut on not to mention they lied to me about the monthly allotment amount plus I cleaned my sons room and found Motrin under the trash and a pair of hair clippers in his possession as all was brought up to supervisor and he said he would retrain staff and nothing was ever done

Issues were developing around a client that was difficult to care for. DSP working with him was on duty 20hrs/day 7 days a week. Client developed a breakdown in his skin integrity. Leadership did not listen to staff concerns or report the issue to APS or suspend the DSP except one time regardless of how many times it was reported. By allowing the DSP's behavior to continue the Program Manager did not have to work as a DSP in the home. She chose to not listen. Hiring staff was difficult for this location. Once reported to APS by various individuals (case manager, hospital ER, and others) the DSP was still allowed to work in the home with the client. I resigned. After I had resigned the Ex. Director had left for the day and returned after about 30 minutes and told me I was found negligent in the performance of nursing duties associated with your position ". I was being held responsible for the actions of another Registered Nurse so they would be able to tell APS and OHFLAC the nurse responsible is no longer working for ResCare. I was not the nurse caring for the client and the last time I saw him and assessed him six days prior, his skin was intact. I was not a Delegating RN. I should have resigned months prior when I saw the red flags, but did not because I wanted to help the agency rebuild their reputation within the community….. regrettably

Almost everyone where I work is either related to each other, going to be related to each other or are very close friends. Staff are not treated equally, e.g., one staff receiving a Corrective Action while management overlooks another staff who is guilty of the exact same rule violation. Making and saving money is more important than the client and the welfare of staff. Having safe environments is an issue when things aren't fixed or not fixed correctly in order to save money.

I was hired August 2020 by Brightspring to work as a DSP in a home in Homerville, GA by Melinda Easler from the Valdosta, GA home office. I opted in UHC health coverage shortly thereafter in October 2020 but days later, I cancelled due to a major life event that made it impossible for me to afford. (Divorce) UHC cancelled my coverage but Brightspring continued to deduct $138.60 weekly from my pay and also retro payments from insurance premiums for several months that I was not even employed with Brightspring. This resulted in my payroll check net amount being in the negative from November through January. My net amount on my paystubs was literally $0.00. Upon the very first deduction, I immediately called the Brightspring Benefits Helpline and was given the runaround. I have records to show that I called the Benefits helpline and spoke with a rep more 31 times from October 20th-January 15th to no avail. Also, I filed an appeal with UHC per Brightsprings orders to which I was again assured in writing that United Healthcare DID NOT have my money. My house manager and District manager also were contacting Corporate on my behalf because they were immediately made aware of the mistake. I worked through Thanksgiving, Christmas and 21 days of the New Year WITHOUT pay. By January 21st, 2021, I had maxed out my credit cards and blown through my savings. Due to major health issues exacerbated by the extreme stress caused by the incompetence of this companys' Human Resources and payroll employees, I filed for short term disability which was denied. Working at this place was one of the worst experiences of my life. Not only was I working without pay, I was getting subjected to hazing and getting treated horribly by 2 of my coworkers because I reported abuse that they were subjecting one of our consumers to. Once one of those employees was fired because apparently, this was not her first incident of physically abusing a consumer, the hazing towards me became much worse. I lost my car due to this. My claim for unemployment was denied. It has now been nearly 11 months and I still have not managed to dig myself out of the financial position my employment caused.

On Monday July 5 2021 I arrived at house #217 in Beverly WV around 6:45pm.My scheduled shift was 7pm-7am. This is also the house I would normally work as I have been in that location the entire time I've been employed through Rescare NE. The house was scheduled to have 2 people that night. The second night shift staff was due to arrive at 8:00 p.m. around 15 till 7:00 we received a phone call from Gladys a supervisor from a different area asking to speak to that staff. Once she arrived she probably returned the phone call and was asked to clock out and go to a different location where she had never been trained and wasn't familiar with the area. She declined that offer because she was not comfortable doing so. After refusing Gladys didn't have to speak to me. I was asked to do the same. I also refused due to the fact that I have not been trained at that house and wasn't familiar with the area. Once I refuse Gladys then told me that I would have to take it up with Katie the supervisor for our area that she was told to give me the message that since I had more seniority than anyone in the house and was refusing I needed to clock out and go home. I got off the phone with Gladys and called my supervisor. She advised me that if I did not go to the other location that I needed to clock out and go home. I asked why I would have to lose my hours due to what they had going on somewhere else. I had showed up 15 minutes early for my shift and had been clocked in and working for just a little over an hour when all of this happened. I explained to Katie that I couldn't afford to lose the hours and ask again what the reason was. She explained to me that if I didn't do it it would cause another supervisor to have worked 5 days in a row. I then asked have been working 5 days in a row was more of an issue than me losing my hours and being short on my pay. Katie was very clear that she didn't feel a supervisor should have to work 5 days in a row that it was more important for them not to than me being short my hours from not going. I then explain that I was not trained at that house and that I knew without training I was allowed to refuse. I understand that it had I been trained and refused a
corrective action could be taken. That was not the case. For years I have worked Monday Wednesday Friday and Saturday one week Monday Wednesday and Friday the next. Katie reminded me that they didn't have to run that schedule threatening that she would change it. My schedule had nothing to do with the issue and I should not have been threatened by it being changed bc I refused. I stated that I would not be bullied into doing something I wasn't comfortable doing and that I would take it up with human resources and call the Union. Katie told me that my every other Day schedule wasn't part of the Union yet I pay union dues that's taken out of every paycheck. I was told "end of discussion "and had no other communications &
had to clock out and leave my shift.

DSP (direct support professionals) fighting in the parking lot with tasers and sleeping on the job. I worked in Lake City Cluster as a nurse and I was personally harassed, intimidated and threatened by a handful of DSP's, management did nothing. I called their compliance hotline and it took almost 2 hours to file a complaint because the woman hardly spoke English I had to spell out almost every word to her.

My mother Ethel Geathers went without care on Saturday night and Sunday night of this weekend. She is serviced by the Georgetown, SC offices. She was not contacted about who was going to be there, nor was she informed that whoever was scheduled would not be there at all. Melixxa and Saretta have both assured that my mother would never be without assistance. My mother relies heavily on a walker, especially after having broken her hip, and does not have the use of one hand. SHE HAD TO GO TO THE KITCHEN TO GET FOOD AND COULD ONLY HANDLE GETTING YOGURT. This is unacceptable. It is NEGLIGENCE. And on top of this, with all the numbers available to call, there is NO ANSWERING SERVICE. This is NOT a properly run health care organization if you can't reach anyone when the expected help does not arrive.

My name is Madison Vannatta and I am a former employee for Rescare my employee number was 0613700 and I was able at one point to log into Brightspring and see all my tax and payment information I no longer can access that. The address that was on file when I worked for Rescare is not the correct address and I need to be able to access or change my address please let me know what I need to do in order to get my W-2 thank you in advance.

The staff there is very unprofessional there have been multiple times the staff have messed up meds and giving them to the wrong clients and covered it up. The DSL picks favorites and does not treat DSPs equally there. There is no order and no one seems to care for the clients. Lack of communication and lying. They have covered up many serious issues and do not inform house manager of things taking place. Instead they spend more time trying to run new people and poc out of the house. Nurse that is over the house is very neglectful as well. DSL has being lying to other workers in the house and starting drama as well.

Ami Rae Powell 9-25-86 is a consumer at Rescare Harmon School road, Princeton, WV. I am the guardian. Due to corona I am not allowed to go there, so last week I dropped her birthday card/with money at the main office. They assured me she would get it by last Friday. She still hasn't received it. My question: where is it? Who has it? Why did she not get it?

There has been many incidence with a staff named Jimmy. He neglected to give my brother (Darwin Burket) his nightly med on 1/13/20. My brother also reported that a fellow house mate feel down the stairs resulting in major injurie while on Jimmys watch. Jimmy Is negligent to his responsibility of human life. Tracy Talks down to and is very hostile to Darwin. There has been many times when I will pick up Darwin and she will be wrapped up in a blanket sitting a foot away from the tv. She is not professional by any means and is incredibly rude to residents, staff and family or friends of residence. She is very disrespectful and her staff feed of that and then also think they can treat residence poorly. It has been stated that Tracy allows a specific resident to come home strung out on drugs and she does not report that. It should be investigated because that's not her decision to decide what she reports and doesn't. Is has also been stated that she bring illegal drugs to work with her and will smoke marijuana on the job. I also feel like this should be investigated because she is putting the residence in danger, my brother in danger.
Please Contact me. We have a video of my husband confronting jimmy about about the neglect of my brothers medication and he laughed it off and said Tracy mislabeled it. There is many things wrong with this house and it breaks my heart for 1. That my brother doesn't feel safe or comfortable especially when jimmy or Tracy are on the clock and 2. That my brother is not being taken care of properly. He is a human and deserves to be treated properly and respectfully. He has endured many years of abuse, he doesn't need to be treated poorly by Tracy and neglected by jimmy in a place that is getting payed to take care of him.

Hello, I am trying to contact someone about the house on Colorado st in kingman AZ. I was just laid off from there and the manager Chelsea ledesema has been ignoring the fact that I wasn't paid for the 24 hours training I did. I have repeatedly contacted her and she keeps telling me "it's not her problem ". I tried getting a hold of payroll and they won't call me back. That house is so unprofessional and something needs to be done. I've been there before when Chelsea let another girl bring her little boy to the house and told me not to say anything. All I want is the money that I worked for. If something does not get done I will contact my lawyer.