Reservation Rewards
Reviews and Complaints

Dear Fabiana:

Webloyalty.com protects its reputation and monitorsthe blogosphere to ensure information posted on our company is truthful and accurate. Through this monitoring, we found your comments posted here about our membership program, Reservation Rewards.

We would like to speak with you directly to address your concerns but do not have your contact information. If you are unhappy with your subscription or have any questions regarding your membership to Reservation Rewards please contact Webloyalty.com Customer Service at [protected] or send an email message to consumeraffairs@webloyalty.com. We will be happy to help you.

Regards,
Mary O'Reilly
Webloyalty Consumer Affairs
Reservation Rewards

My husband just cancelled his credit card and spoke to me about a $12 charge that the bank teller told him that we had been charged approx. $400 over the last three years. My husband asked me if I knew anything, the only thing I could think of was that our card is a rewards card and that was a monthly fee for having the card. I now see from the above that we have been totally scammed! Next time I will ask what is going on right away. :( :(

I have been charged $12/month for Visa Reservation Rewards. I had no idea where these charges were coming from. I did not receive any information about the benefits or where I apparently signed up for this. I called the number [protected] and cancelled the membership. I will say that the woman I spoke with on the phone was polite and she told me that I signed up for it online when I purchased airline tickets through Orbitz. I will never use Orbitz again, and the woman refunded me $60 for all previous charges. I will forever be skeptical about online purchases!

A few months ago I noticed that I was being charged $12/month for reservation rewards. I did not sign up for this and the charges began on 7/26/09. I called them in either late August or September at 800.732.7031 and ask them to cancel the membership because I had never signed up for it. I also asked to have my money refunded since 7/26/09.
I was told that they had canceled my membership and I would be reimbursed for the previous charges, but it may take up to 2 months for me to see the reversal of charges on my Visa card. I have not heard from them at all and I received no refund. In looking into this today, I have read about many people who have gone through the same thing.
I have tried to call them at least three times after my charges continued in November with no luck.
What can I do about this? How can I help stop this company from continuing to do this to other unsuspecting consumers?
I will cancel my card if necessary and have my lawyer look into this. It's expensive but the best time to stop fraud is when it happens to you.
Thank you I look forward to hearing from you

I just found this scam on my card too. Canceled on their web site, but they gave no option for refunds. I send an email asking for my money back. I do not expect them to reply. Has anyone else been successful in obtaining a refund that way. There should be laws against this type of scam.

I signed up for rewards and the banker who processed this for me made it seem like a wonderful thing to do. After reading an article posted by the NY Times on Visa last December 09, I agree that signing up for a rewards program isn't going to get me much in the long term because big merchant stores (that I shop from) are now only allowing PINs to be entered. And, if I'm not mistaken, it costs more for a store to verify signatures than PINS and our households are paying the tax for signature charges. Has anyone had a problem trying to cancel rewards on their credit card?
I've bragged about Wellsfargo/Visa to many of my college friends and recommended this bank/company to them, but after facing late charges for early payments as well as being told I couldn't have a fee waived for a one-time "mistake" and a refund for rewards, I'm disappointed and hurt. I ALWAYS make minimum payments in excess and am never late, but if Visa/Wellsfargo card services are going to take $39 from my CREDIT account because I made a one-day too early payment and am not appreciated for having a good history, I plan to leave VISA/Wellsfargo next month for this.

I had a similar experience. I wasn't sure how I got signed up for Reservation Rewards. I didn't notice I was being charged until months later. I immediately cancelled my membership.

Hello:

I just read your post and want to give you an official response on behalf of our company. It’s important to me that your concerns are addressed and that your issue is resolved. If you have questions or feedback, please contact our customer service team at [protected]. Alternatively, you can contact me directly at mary@reservationrewards.com. If you contact me directly, please reference this post.

Thanks,
Mary
Consumer Affairs

Even I am a victim of this scam. I cancelled the membership immediately after I saw the first unauthorized charge on my checking a/c (i purchased movie ticket on Fandango.com). I had also spoken to the lady and insisten on a refund, and they obliged. Can someone prevent this from happenning ever ?

Here is the contact info:
customerservice@reservationrewards.com
[protected]

Guys,

I also faced the same problem and this is how I resolved it.

1) Made a call to my bank (PNC) and disputed all transactions for the previous months.

2) PNC disputed all these transactions, canceled my current card, is going to send me a new card within 4 working days.
A provisional amount equal to the total amount of the disputed transactions has already been transferred to my account. (I simply like the girl operator from PNC who took my call. She was too sweet and extremely helpful.)

3) I was given 2 phone numbers from which these transactions happened from the PNC bank

4) I called up these numbers and they canceled my so-called membership for these services, and refund the "entire amount" which has been payed by me until now.

For step 4 break it in 2 steps
i) Call to ask for refund for the current month and membership cancellation --> both of which should be agreed readily
ii) Call again and say that your last call was hung up, and ask for entire refund. Basically however wicked the company is, the operators are basically humans. If you talk properly you only increase your chances. For me they refunded the entire amount.

If any of the above two fails, write down the most dirty slangs you ever know and make a point to call every hour with full flow of your dirty tongue until you get your entire refund back :)

This is very scary I ordered movie tickets and now all of a sudden for the past 3 months I have been charged $12 to my account. I called Visa Reservation Rewards and they said the service was cancelled, that was far from the truth because I am sitting here looking at another pending $12 transaction. I am so angry. I called my bank and they said that it would be stopped on the Visa Reservation Rewards end or I would have to cancel my debit card and pay $7.50 to get a new card for something that I did not ask for. This is a mess.

Dear Howard:

Webloyalty.com protects its reputation and monitors the blogosphere to ensure information posted on our company is truthful and accurate and to identify opportunities to assist our members. Through this monitoring, we found your comments posted here about our membership program, Reservation Rewards.

We're glad our Customer Service department was able to accomodate your request to cancel the membership and process a refund. We'd like the opportunity to address your concern about how you enrolled in the membership by providing you with some information on the enrollment process. However, we don't know who you are. If you would like us to provide us with this information, please contact us at consumeraffairs@webloyalty.com and we'll be happy to do so.

Regards,
Mary O'Reilly
Webloyalty Consumer Affairs
Reservation Rewards

I didn't even know they were charging me until i logged in to my bank account and saw the billing statement. They've been charging me $12 a month since last year. I'm a college student, and I don't recall clicking this discount offer. This is my first time being scammed, so i'm a little bummed out. I cancelled the membership just now, and the man on the phone didn't even sound surprised: i guess they get this kind of call everyday. This is obviously scam, yet how can this scam go on? Like it's legit. I don't understand.

I bought movie tickets on moviephone.com and got offered $20.00 off my next movie ticket purchase. I then got charged $12 from Shoppers Discount and $12 from Shoppers Rewards. I called "You have our Guarantee. If you're ever dissatisfied, simply call Shopper Discounts & Rewards at [protected] anytime Monday through Friday 8 AM - 11 PM, Saturday 9 AM - 6 PM and Sunday 9 AM - 5 PM (ET) to tell us you wish to cancel your membership benefits and your credit or debit card account should not be charged for any future membership periods. All the money you save is yours to keep! " and cancelled right away. Sucks but glad I caught it right away and it was only $12. I know BOA won't reverse the charges so not going to waist my time.
I did check into the $20 off my next movie ticket purchase and you would not believe the hoops you have to jump through to get it. WHAT A SCAM!

I too got this "rewards" from shoopersdiscount by making a purchase from buy.com. Never again will I make a purchase from them. I have been charges 12.00 a month for a few months now I am so angree.

I made a purchase from Buy.com - then a few weeks later I got billed from Shoppers Discount Rewards for 12.00! I called them and was promised that my card would be refunded and my "account" closed.
I don't know if my account was closed but my credit never happened.

About a month later I made another purchase from Buy.com (giving them the benefit of the doubt - in case I hit a wrong option) - low and behold here comes another Shoppers Discount Rewards charge for 12.00. Another phone call and another promise that my credit card will be refunded the 12.00. It has not either.

It's not the scammers and ripoffs so much (Shoppers Discount Rewards) but more importantly BUY.COM. I can't believe a reputable (at least I thought) company would partner with scammers and ripoffs. Beware doing business with BUY.COM.

Marky

I was billed $12.00 on this scam. Maybe I am lucky because I was able to talk to someone and got charges removed and a conformation letter from the co. I have notified the Att. Gen of Ok. and also Ct. and complained. I have also taken out card fraud proction with card co.
I will do no more transaction on the inter net.

They are a huge scam company they got me and my husband too - I am so disappointed that companies that I trusted and to whom I am a loyal customer let this company prey on their customers. I have started emailing all the companies I have done business with to stop allowing this to happen to their customers and I have stopped ordering from some companies that use shoppers network - the only way to stop this scam is to tell the retailers who allow it that we will boycott their stores.

WebLoyalty has stolen $260.00 from me since 8/5/2006. I called customer service, and they told me it was my fault for filling out for a discount coupon! The BBB knows this is a scam, the bank knows this is a scam, the lawyers know this is a scam, and yet, they are still in business doing the same thing to people, STEALING! I don't understand it, why are they allowed to continue? I wrote consumer affairs at WebLoyalty asking for a full refund, if I do not hear from them in a few day's, I am going to the DA's office, and seek private council if I have to.

I ordered an item from drugstore.com and I too got the coupon offer. I didn't even know I was being charged unti I got an email from shopper discounts and rewards saying that they had charged me twice. I found two $12 charges within two days of each other but they gave me a two $12 credits on the same day. When I asked them about it they said I was offered and accepted a membership with them. I still have the email saved from the coupon and it does read that it is a paid membership after the trial period. Now if I recall correctly the pop-window offering the coupon doesn't say anything about a paid membership and after you click on the offer your focus is on finishing the process just to get the coupon and not on exactly the hook is to get the coupon. They are covering themselves even though the initial offer is deceptive. Deceptive business practices are illegal so there has to be some way to stop it.

These people snagged my teenage son's debit card info when he was purchasing a tripod for his camera online. They came up as a coupon-type offer and he filled out the information and forgot about it.

The poor kid got a notice from his bank on Friday that he had insufficient funds. He's been so careful with his checkbook he was just sick over the charges and the fact that he was taken in by a scam.

His father and I will take him to the bank tomorrow and do what we can to straighten out the mess, but he's now out their charges plus $25.00 in overdraft fees.

I am furious for his sake.

Dear Harrison:

Webloyalty.com protects its reputation and monitorsthe blogosphere to ensure information posted on our company is truthful and accurate. Through this monitoring, we found your comments posted here about our membership programs, Reservation Rewards and Shopper Discounts & Rewards.

We would like to speak with you directly to address your concerns but do not have your contact information. If you are unhappy with your subscription or have any questions regarding your membership to Reservation Rewards or Shopper Discounts & Rewards please contact Webloyalty.com Customer Service at [protected] or send an email message to consumeraffairs@webloyalty.com. We will be happy to help you.

Regards,
Mary O'Reilly
Webloyalty Consumer Affairs
Reservation Rewards
Shopper Discounts & Rewards

My question is this.. if they have more than 140 partners why don't they bother putting them up on their website. Oh and just for the record i have not entered my e-mail when i have bought anything online..makes me wonder.

Let's face it. You're another person that accepted the "offer" without reading the terms and conditions right in front of your face. I have seen the ad many times and know it by heart at this point. The $10 coupon is on top, the terms and conditions are the only text on the page, and to the left there is an icon saying "Free 30 day Trial, then $12 a month thereafter!". Then at the bottom of the page is a box explaining that by entering your email address twice in the spaces below as an electronic signature indicates that you are agreeing to the terms listed above and are authorizing them to bill the card on file. I don't know how much more clearer they need to make it for you. I don't even know how this can be considered fraud when YOU are the one entering your email address and "authorizing" the transaction. It is just beyond me how people do not read a damn thing and then call companies like this a scam. Let me guess... you did it "unconsciously"? What does that mean? You blacked out during your online purchase and you forehead hit the keyboard accepting the membership? Just admit that you are ignorant, do not know how to read, and need to stop shopping online so that way these "fraudulent charges" stop appearing.

Dear Kenny:

Webloyalty.com protects its reputation and monitorsthe blogosphere to ensure information posted on our company is truthful and accurate. Through this monitoring, we found your comments posted here about our membership program, Reservation Rewards.

We would like to speak with you directly to address your concerns but do not have your contact information. If you are unhappy with your subscription or have any questions regarding your membership to Reservation Rewards please contact Webloyalty.com Customer Service at [protected] or send an email message to consumeraffairs@webloyalty.com. We will be happy to help you.

Regards,
Mary O'Reilly
Webloyalty Consumer Affairs
Reservation Rewards

This is not a business. For some reason we had a $10.00 unauthorized taken from our personal account. I never gave any information or permission for this. How can this happen and how can we get our money back? Also how can we prevent this from happening again? The people who took it called themselves Wil Reservation Rewards. I would appreciate any information and help you can supply. Thank you.

Never heard of reservation Rewar until the other day and they are taking money out of my account and I never authorized anyone to do that.

I called reservationrewards also. They said I joined after buying biking accessories from Nashbar.com.

Will not be doing any more business with nashbar.com - because you know they are getting kickbacks from reservation rewards.

Hi David:

I just read your post and want to give you an official response on behalf of our company. It’s important to me that your concerns are addressed and that your issue is resolved. If you would like our assistance or have questions or feedback, please contact our customer service team at [protected]. Alternatively, you can contact me directly at consumeraffairs@reservationrewards.com. If you contact me directly, please reference this post.

Thanks,
Mary
Consumer Affairs

Yes, someone got to do sth against this fraud, I was charged since last Nov. to now

$12.00 charges on my credit card

Beware of the $20 gift when ordering from Orbitz.com.. by entering your email you "allow" this company to rip you off!

I ordered tickets to fly home in Oct of last year and the charge occurred this year on my statement its total bull and i think the company that i ordered my tickets from should be held accountable and investigated they have no right giving out your personal information.

Can't say anything more then others have.
Same thing happened to me.
Stay away from Expedia for this reason!

Fred

I had the same experience with Reservation Rewards and Expedia. I had been billed $10 a month since June '07, presumably on making a reservation through Expedia. Yes, I should have investigated sooner. Expedia refused to refund my money, as did Reservation Rewards.

Bob

Just noticed the same thing today. I responded to a $25 off next Expedia reservation and thought it was through them. I can't believe I put in my credit card # on the offer page but if I did I guess I'm partly to blame for not reading everything. Nevertheless, I am positive it never clearly explained this "rewards" program had an automatic MONTHLY payment of $12 to get the $25 offer (and other coupons which are available all over the internet free of charge if you look)

I called and explained how I'm going to issue a complaint with the CT Attorney General's office (which I am) and they quickly issued a refund of the $48 (which have to see if it's true but seems to be). I will also be telling Expedia how I'm not doing future business with them since they give this company access to their customers. I fly at least once a month so hopefully that hurts them.

Obviously this company is fully aware of their shadey practices and I bet have been sued before. I say this since when you call their number, [protected], the first automated promt is for info on cancelling membership, press 1. Then it's for hitting #1 again for info on how to "immediately cancell membership." I choose to speak with someone and he immediately when into an explaination of what Res. Rewards is all about and how I become a member. He offered to cancell my memmbership right off the bat since 99.999% of their incoming calls must be for this reason! I told the guy that I know it's a tough job market, but please try to work for a more ethical company!

I heard the same comment from my bank " not after 60 days".. and i did not bother to hand around. These pppl Reser Rew must have claimed billions in fraud like this..

WLI*RESERVATIONREWARDS.COM has withdrew 10.00 out of my bank account twice without my permission and if it happens again I will be forced to call an attorney for advise in the matter

We bought a cd set it was way over priced I can get it from ebay for 50 dollars less shipping and handling is outragous and slow 2 weeks from Iowa to missouri for 13 dollars these people are crooks and should be put out of business

I purchased a 2-package CD from TimeLife.com several months ago. They offer a half price deal if you provide a credit card number. They then started sending me unsolicited CDs and charging my credit card, even though I never authorized them to do so. When I called, they said I could return the CD unopened and they would refund my card the cost plus shipping and handling. Guess what? I stilled paid for shipping and handling. There is nothing on their Web site about it being a membership. There is only a quick mention of it in their TV advertisement -- it just flashes quick on the screen. My credit card company was not helpful at all, so I later reported the card stolen so they would give me a new number, thus preventing TimeLife from being able to charge my card again. This company is very un-reputable.