AAA Road Service reviews and complaints
The good, the bad, and the ugly - discover what customers are saying about AAA Road Service
Welcome to our customer reviews and complaints page for AAA Road Service. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with AAA Road Service.
On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used AAA Road Service's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.
Whether you're considering doing business with AAA Road Service, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.
Please feel free to browse our reviews and complaints and share your own experience with AAA Road Service. Your feedback is an important part of our community and will help others make informed decisions.
In one month, on 2 different occasions, I waited for Tow service ended up calling another company. another company.
I've been a loyal customer for over 24 years. I have had problems with AAA before especially with my son being on the west coast and I being on the east coast. Occasionally there were mix-ups with the wrong information being given between the tow truck driver and the dispatch but were quickly corrected. In Jul/Aug of 2022 time frame, I was stranded on the...
Read full review of AAA Road ServiceNo service
I have the AAA plus RV Gold membership for Road Service. I updated the policy after informing AAA how disatisfied I was with their 5 mile tow service costing $75 for the policy and $18 registration fee and an additional $ 85 for the tow. I broke down approximately 11 miles from home. (Antifreeze leaking profusely from the engine area). Apparently unlucky for me, I was near a radiator shop and they confirmed my suspicions. I called AAA and informed the rep that I needed a tow from that location to my home. The rep called the shop and verified the problem and informed me to get it fixed there and there would be no tow. It was not an emergency. Damage estimate of approx. $850 plus. I told the rep that I could not afford an $850 dollar repair bill at this time and I wanted the vehicle towed to my home. I was informed that apparently I didn't read the fine print in my policy regarding towing, repairs, costs in relation to the value of the vehicle etc. My new policy was mailed out April 5, 2011. Her supervisor was also as adamant about the non emergency road service. No Tow, No Service, No Recourse but they, AAA have my money and I'm paid in full Thru April 2012. DON'T BUY AAA
Giving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.
1. I got my battery change month ago.
2. few weeks ago, my can won't start. I call AAA service. the service man clean the battery and got it start. he asked me to call AAA to get free service to check my battery and replaced new terminal next day.
3. I called AAA in following day, finally they transferred me to the battery department, I waited for one hour no one answer the phone. I leaved message and phone number.
4. no one called me in the past two weeks.
5. I called 5 times today. it will long story how they took excuse for answering my service.
6. finally one agent connected me to the contract company; I am tried to negotiate with them . I get settled with them to change $36.xx for changing terminal and check my battery. I have to call AAA again to dispatch the service.
7. the mechanic person came to change one terminal, then asked me to pay him double price which is $ 72.xx to change the second battery terminal. I had argument with him, he ran away.
8. I called AAA for another 3 times, No one call back yet.
9. I already take the picture of the battery. I will put this in court for sure. I will load it here when I get change to extract it from my cell phone.
You can save money and change your own terminal(s). They cost just a few bucks each and takes two minutes to replace.
I have the same level of service that you do. My car was towed three times this week and I have not been billed any additional charges. One tow driver even did not ask me for AAA identification or my signature. I hope you get your complaint resolved by AAA.