CertainTeed reviews and complaints
The good, the bad, and the ugly - discover what customers are saying about CertainTeed
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Landmark shingles / certainteed breach of warranty
UPDATE: 7/22/21
If you are looking to resolve your complaint with CertainTeed for issues with their warranty or lack of honoring it, PLEASE SUBMIT YOUR CLAIM TO DEPARTMENT OF JUSTICE, 114 W Edenton St., Raleigh, NC 27603
Mailing Address:
Attn: Special Deputy Atty General Stuart Saunders
Department of Justice
P. O. Box 629
Raleigh, NC 27603
I was informed today 6/21/21 that the DOJ is aware of the warranty that is being disregarded by CertainTeed Mfg., based out of Malvern, PA., whereby they are only willing to cover the expense of cleaning your shingles. This is the company's way of avoiding the replacement of defective shingles that they continue to manufacture and sell to roofing companies. In order for the DOJ to open a full investigation they need complaints that have been submitted online to be forwarded to them. There is a complaint form provided online by the DOJ at www.ncdoj.gov.
This will allow them to further proceed with an investigation but at this time there is not sufficient claims that have been received. I am more than willing to assist anyone that is interesting in filing said complaint, you can email me at [protected]@msn.com. This company is uninterested in the number of complaints from customers and refuses to uphold their warranty except for the cleaning of the shingles, which is annual task that must be done in order to rid the algae/fungus from their supposedly 'algae-free' shingles. The cleaning solution is deemed harmful by the Environmental Protection Agency 2011 and is listed as a 'hazardous substance' under the agency's Clean Water Act. The Center for Disease Control also discourages the use of trisodium phosphate, (their cleaning solution) and lists, shock, burning sensations, abdominal pain and collapse as reactions. The Roof Cleaning Solution used by CertainTeed uses chemicals like chlorine bleach, TSP (Trisodium Phosphate) as a cheap roof cleaning spray to make your shingles look new again but is NOT advisable. Chlorine bleach/TSP chemical combination can kill plants, and the phosphate can hurt the environment, due to runoff. Chlorine bleach also dries out a shingled roof causing curling, and ultimately shortening asphalt roof shingles life. Bleach runoff may void your termite warranty. Roof stains return in as few as 9 months, and the roof algae/fungus is worse than before.
If you are interested in holding this company accountable for the lack of customer satisfaction, not to mention the monies that you have infested in your roofing and the lack of concern for upholding their warranty, please file your complaint with the DOJ at the email address above. Together, along with the help of the Department of Justice, we can force them to abide by their warranty.
Angela Lail
[protected]@msn.com
Date: 7/21/21
I am currently unable to resolve an issue I have with my roof, shingles manufactured by CertainTeed. After six years they are black, horrible looking! The company refuses to honor their warranty, no surprise there, after reading NUMEROUS complaints online about this company! They are a horrible to deal with! But rest assured I'm not finished with them yet, they will replace these shingles before all is said and done! They met the wrong dissatisfied customer when I was unfortunate enough to get their sorry shingles. Here we go...CERTAINTEED, you will pay for my shingles! Betcha!
Desired outcome: Upholding their warranty w/o the use of dangerous chemicals offering to clean your roof instead of replacing the shingles.
Window seals failing/ no warranty
I purchased about 20 of the Certainteed windows in 1992. The cover of the warranty stated very clear (LIFETIME WARRANTY, LIMITED NON-PRORATED) In 1992, the Certainteed windows were made by Viwinco in PA. In Certainteeds warranty it also states, they only warranty the vinyl lineals and not any part not made by them. They also state that they licensed other...
Read full review of CertainTeed and 7 commentswon't honor warranty
Purchased Bryn Mawr II CertainTeed replacement windows in 2002 that supposedly had a liftime warranty. Now, since they don't make the window anymore, all they are willing to do is replace the glass and expect me to take the window apart to replace the glass or PAY to have it done. They didn't give me a lifetime warranty on the GLASS, it was on the window...
Read full review of CertainTeed and 8 commentsShingles
CertainTeed made defective shingles and sold them. I have them on my roof. Got an estimate to replace the roof and it was 8, 000 and they as a company paid us 900. Thats a difference of 7, 100/ and they think that this is fair treatment. I would think twice if you are thinking of buying anything from CertainTeed. The customer service ( well there isn't any) Called for months and couldn't even talk to a human. Beware!
The complaint has been investigated and resolved to the customer’s satisfaction.
Bad service
CertainTeed is the manufacturer of the roof shingles on our home, purchased newly-built in November 2005 and warranteed for 50 years. The roofing shingles failed to seal, and began blowing off during the very first storm season in 2005. This particular roof was selected for its claims to withstand severe weather. I have worked closely with our roofer and it...
Read full review of CertainTeed and 1 commentGiving a Voice to Consumers
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