Cyberpcexperts.com reviews and complaints

There’s this company called cyber pc experts that located in india. On september 23, 2016, they call me up state that i’ve just been hacked. I didn’t click any unfamiliar email or porn site or anything like that. I’ve have one of those lifetime plan whenever my pc runs slow they will fix. The company tells me that must purchase a plan the protects me from hacks and must buy another protection plan for the slow speed issue. I tell him that I have two computers. The company charges me 712 * 2 = 1424 for the hacks and 499 for the lifetime slow speed issue. I look up my records and it shows that I already have a lifetime plan and they only fixed one computer. I request a refund because I wasn’t satisfied with the service and they were selling a lifetime plan that I already purchased. On september 29, 2016, I request a refund with the 30 days. Their policy is that if i’m not satisfied, I get a money back guarantee. 30 days pass and I call them up and I tell them that I haven’t receive my refund. The customer service from that point on developed an attitude that I was doing something wrong. If I didn’t call, they weren’t going to send me the refund. The exact amount was 499 + 712 + 712 = 1923. The company sends me 712 but they still owe me a balance of 1211. I called eight or nine times since then. The balance never arrives. The company tells me each time it will arrive in seven business days, ten business day, three business days. The company wants to look through my banks to see that I wasn’t lying. The company payment for services in less than one hour yet they can’t return the refund within 30 days according to their policy. That’s poor customer service when you want to look through somebody account. They like to put words in your mouth. A different excuse. The salesman are high pressure and seem to be running a scam. I’m not there only customer.

The following email exchange with WINZIP will be of interest to all who have been scammed by cyberpcexperts.com

WinZip Customer Support:

Attached is the invoice for the purchase I made in 2013 that included Registry Optimizer. Very soon afterward it stopped working, and I called your tech support on the phone. A computer security company came on the line, said it was Winzip tech support, advised me to add security software. Eventually I did, they used remote access to my computer to load security. From that point I became involved with that company because it said you were the headquarters. I spent lots of money purchasing security software from this company trying to avoid hackers, malware, crimeware, etc. all assuming you had recommended them. Only recently did I learn there were serious questions about the legitimacy of this security company.

Reply from WinZip Customer Support:

Thank you for sharing further details with us. The contact that you are referring to is a previous affiliated support partner of WinZip. However, long since the team has changed and all our current products show the updated number. We strongly suggest NOT reaching out to the contact that you are referring to for any further support on Winzip related matters. Please directly email us at [protected]@winzip.com and our team would be happy to provide you with the assistance required.

Date of incident: 9-7-15
Reference Number: ES-07SEP200140-4560
Ticket Number: 1268459
Customer Unique Number: SA48771119
Amount I was told: $251.00
Amount I was charged: $260.26

On the morning of 9-7-15, while I was working at home on my personal computer, my computer was taken over both visually and mechanically. My screen was completely filled with a blaring red pop-up and the audio announced that my computer had been infected and my personal information etc. was not secure...and that it required immediate attention. I attempted to get rid of the pop-up but could not. I tried to shut down my computer, but new pop-ups kept me from doing so. I copied the number on the screen that I was urged to call, and made one last move to slide the "force Quit" window to the left of the screen...away from the interfering pop-up, and was finally able to click on it...shutting down my computer.
When I called the number, essentially I was told that the browser was the instigator of the pop-up because of the apparent virus threat and that they suggested cyberpcexperts.com to fix the problem. They said they would fix the issue and give me a warrantee for a year should any other problems come up. They said it would cost $251.00. I have no doubt whatsoever, that had I the composure at the time... that if I had merely re-started my computer...( rather than immediately calling "SafeApzz" in fear of my issue somehow snowballing out of control...) that my computer would have restarted fine... because it didn't have anything wrong with it in the first place. Unfortunately, I acted in haste, under duress, just like they wanted me to. I gave them my CC number, and they "fixed" it in an hour.
The next day I spoke with a senior technical supervisor at Apple Support, and he assured me that it was most likely a scam and they checked out my computer for me for no cost. He said I probably never even had any real issues.