CyberPower, Inc reviews and complaints
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They sell lemons
My mother purchased a custom gaming computer for me for my graduation. We got it. And one of the dual ram sticks didn't work. After hours of phone time we finally got them to mail a replacement ram stick...which also did not work. After ram stick #3 arrived and worked fine we thought our troubles were over. 2 months later both fans on the video cards died and my computer melted. This time it took days for any customer service rep to stop hanging up on us and listen. They refused to refund our money and said they would send a NEW computer. Instead they sent a rebuilt computer and new warranty and 5 months later the fans are dead again. This time they are telling us that they never replaced the warranty and that our warranty expired the day we called. They still refuse a refund and state that they could care less if this machine falls under a lemon law but we are welcome to contact the manufacturer of the parts. When asked for a supervisor we were told they don't have supervisors and were once again disconnected. Do NOT buy from this company. They have no business ethic and no customer service.
The complaint has been investigated and resolved to the customer’s satisfaction.
Stay away from this company!
In late November of 2006, I ordered a gaming computer from this company.
I needed a few questions answered and tried their online help. I asked "what type of cable will I need to hook this computer to a HDTV?" Response: "You must hook it at the back."
Apparently I had more faith in their assembly department than I did in their help people, because I ordered the computer anyway.
I might add here that if I had been aware of complaints.com at the time and read some of the things that had already been written about Cyberpower, I NEVER would have ordered anything from them. Hindsight, huh?
When the unit arrived, there were multiple problems. This is an excerpt from the e-mail I sent to Cyberpower:
1-I am unable to use the unit because whoever assembled it mounted the card to which the keyboard and mouse connects at a "tilt" so that the green and purple plugs are half hidden by the frame.
2-The 2nd dvd drive is also mismounted - it sticks out nearly 1/2" from the frame.
3-The upper USB ports do NOT work and one of them is damaged.
4-The multi-card reader has either not been connected or is faulty.
5-The wires to the light in the front bi-wing panel are hanging out, making it impossible to close the door.
I have to assume that this unit did NOT undergo any kind of testing. If anyone had even bothered to LOOK at it, they would have noticed how badly it was constructed.
4-Considering what I paid for this computer and considering your tauted "excellence of service", I suggest you advise me how you want to handle these problems. If I don't get a sensible reply in the near future, I'll cancel the charge with American Express.
Sloppy, sloppy, sloppy workmanship!
I promptly got a reply with a RMA (return merchandise authorization) number.
This, of course, meant sending the computer from York back to California. It had been purchased as a Christmas present. So much for ho-ho-ho.
I returned the unit on 12/14/2006. AT that time I also contacted American Express and told them that I was contesting the charge. I informed that I didn't (at that time) want to cancel the charge, but simply to postpone it until I had a working unit in my possession. AMEX agreed.
Today, 1/18/07 the computer came back. No notification whatsoever. It was sheer dumb luck that someone was home to take the delivery.
Once again, we took it out of the box and plugged it in. Unbelievably, there was no power to one of the two DVD drives. To say that I went on a swearing binge would be an understatement.
A few moments ago, I sent them the following e-mail:
At the bottom of this page is a message that I sent to you in December 2006 and your reply. Once I got the RMA, I returned the computer and notified American Express to put the charge on hold until I had a functioning machine.
I didn't hear a damn thing from you until the thing rearrived here today, completely out of the blue.
I took it out of the box, hooked it up and...guess what? There is NO POWER to the upper DVD drive.
What do you have working in your assembly/testing department? Chimpanzees?
The absolutely hysterical thing here is that, according to the invoice that accompanied the return, the system was thoroughly tested. How in the world can you "test" a system and NOT notice that one of the drives isn't functioning.
My impression of your firm at the moment is that you're all a bunch of incompetent clowns who couldn't build a computer if your lives depended on it. If I were part of your management team, I'd fire everyone in your assembly department and start over.
I'm going to give you two options here:
1-You can send me another RMA label and I'll return this thing to you and that will be that. I'll inform American Express to cancel the charge, not just postpone it. I can then order a computer from a firm who employs people who have at least some rudimentary knowledge of what they're doing.
2-I'll authorize American Express to allow a charge of $ 1,545 which is the $ 1,605 minus the $ 60 that it's going to cost me for my computer guy to come out and fix whatever wrong.
Your call.
However, just so we're clear - what is NOT an option. I am not going to return this to the dummies in your repair department and have them send it back to me yet a third time with something not working. I wouldn't trust your people to put together a sandwich.
Let me know which option you prefer. Until then, the charge will remain on hold at American Express.
The complaint has been investigated and resolved to the customer’s satisfaction.
Due to originally receiving their product with two non-working DVD drives, and no response from Tech Support and days of solving the problems between myself and computer blogs; I then had my sound vanish from my Sabertooth motherboard. Again no return of Tech support. I did a chargeback through VISA and only after two months did I recieve a response from a very amused VISA rep who stated CyberPower stated they didn't know what a chargeback was. I requested the rep approach CyberPower with a without prejudice $600.00 aggravation refund of my $1979.00 purchase. I received a letter CyberPower agreed. Recently, my computer died with two years left on the warranty, Danny Lee stated 1)he was an attorney;2)Due to my chargeback they capriciously voided my warranty. VISA is also filing a complaint. Geek Squad is doing repair at my $$$.
they put my memory card slots upside down and it some how broke my memory card theres a little red dot that wont go away right next to a slot my computer is slow as hell they ripped me off
I would say that their customer service sucks but that would be assuming that they had customer service. I have spent over $2800 withthise guys and I can't get them to replace some bad memory. I had two bars of ram that I sent back to them . They saud that one was damaged and sent photos. If it was damaged it was from them because all I did was pull it out and send it to them. The other bar they said that they woud replace. It toook them a week before they sent anything back and then the only thing in the box was the so called damaged ram. I called them the sdame day I ecieved it and then was told a tech would call me. THat never happened. I then talked to them on chat and they said that they did send the replacement to me. It was never in the box and wha tit gets down to they said I said. I know what I received. They lied, and cheated me out of two bars of ram.
There were other issues previously that it took them three months fromn the time I orderd the build until I actually got the computer. I would never go back to them again for anything.
Stay away from this company. They are just as bad in 2011 as they were in 2006. The BBB should give them an "F" rating. Don't try to save money with this company it will really cost YOU in the end. Danny Lee should get a job with some street(punk/thug) gang.What an [censor] wipe.
Cyber Power is a horrible company!
They falsely advertise lifetime telephone support on their website! They never answer their phones and don’t take appointments. You will need to call them more than 20 times to get through, and if you get through they offer no help. Their Customer Service Manager Danny Lee is incompetent, unprofessional, and stupid. Take my advice and stay away from Cyber Power Computers if you don’t want to suffer and get very angry in the end. There are so many good companies out there to do business with HP, Dell, etc.
Stay away from the CyberPower nightmare!
You are right and the UK company is the same. 2 months now and I still haven't had my computer back! Horrible.
I bought a very powerful gaming computer from them around 2 years ago. The machine ran great for about six months then began to encounter constant stream of hardware problems. It seems like a never ending cycle of fried graphics cards, failing mother boards, cooked ram chips, and so on, and so on... I became used to sending the computer back to the warehouse every other month for some god awful hardware problem that would never even allow my computer to boot even as far as the windows loading screen. The only thing that i believed that i had going for me was my three year warranty, and no doubt that didn't count for anything several months into the into the vicious cycle of absolute computer failure. I was told after bringing in the computer that at least 8 times over a 9 month period that my 3 year warranty was no longer valid with the company and i should no longer bring my "high performance" computer to the Cyber Power warehouse.
So now that i have a 3500 paper weight sitting in my room collecting dust I'm left with nothing but a bitter taste in my mouth along with a sore ###.
CYBER POWER IS A TERRIBLE COMPANY!
If you do encounter problems they will send you around ensuring that you don't ever talk to the same technicians and find the easiest loop hole out of dealing with you and your poor excuse for a "High Performance PC".
i would like to go into my experience with cyberpower, but i don't think my computer that i am using, which is working because it was not bought from cyberpower, will have enough gusto to hold all the verbage that needs to be stated. bottom line this company is horrible and i do not have anything good to say about them...STAY AWAY FROM CYBERPOWER.
Yes i got burned by them in several different ways paid for express shipping 3day $85.00 shipped on Jan 23, 2009 5:52 PM recived on Jan 28, 2009 1:35 PM DOA! I watched the progress of the computer build on there web site everything was done one day after the scheduled ship date. I was real bummed it took so long but hey i good a great computer at a good price.Boy was i wrong! I called tech support and was told to call a different # 20 mins later spoke with some monkey I told him that it was not posting and also noticed the gpu cooling fan was not spinning.He asked me if i had another video card i could try.I was kinda surprised with that question.i did have another video card to try.At that time i assumed it was the video card so i ordered another 1 from them and decided to cut my losses and deal with it.after i got off the phone with them i installed my spare video card no post.Ten minutes later i was back on the phone with them.The computer still would not post.I got tech support again they went through the trouble shooting again and had me try THERE memory in all the memory slots.After that failed they asked me if i had any memory.WTF?Prior to my cyber purchace I ordered some memory from cruical after selecting memory compatible with the motherboard that i was getting, way better deal.I tried my memory and still no go After asking them about there quality control and there 3 day express shipping i was re routed to Philip Yu where he assured me that the computer was checked and had passed quality control and that it was shipped 3 day express.I asked him if he could ship me a motherboard overnight i was told that it would void my warrnty on my already broken computer I lost $85.00 for express shipping i did not get and $23 dollars to ship it back and countless days of my time .The only reason i choose cyberpower was to make sure that there was no problems with it when it reached my door step.Never again
You are so right! I had a horrible experience with this company too. Bad customer service. The technicians did not want to help. Stay away!
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