Inmate Calling Solutions reviews and complaints
The good, the bad, and the ugly - discover what customers are saying about Inmate Calling Solutions
Welcome to our customer reviews and complaints page for Inmate Calling Solutions. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Inmate Calling Solutions.
On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Inmate Calling Solutions's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.
Whether you're considering doing business with Inmate Calling Solutions, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.
Please feel free to browse our reviews and complaints and share your own experience with Inmate Calling Solutions. Your feedback is an important part of our community and will help others make informed decisions.
denial of usage
I was denied communication access with my son because:
1. I gave the name on the credit card account (my husbands) instead of my own like I always do)and was told that I could not have two women's names on the account- his name being rune is female?
2. I was told I had to fax personal information-copies of both licenses, credit cards, and address. What guarantee do I have that this info is secure with this company, because they say so?
3. Since the address I gave them did not match the info they had I also had to fax my phone bill with the address on it as proof, I have a track phone. I was told I could not have two addresses. Well I do! I have my street address where I live and have a post office box where I get my mail, they would not tell me which address they needed for verication.
4.When my husband got on the phone to verify the information they recieved, they refused to talk to him at all.
5.Other than faxing the information they requested, our only other option was to drive 15 miles to western union.
6.I offered another credit card with my name on it and was refused and told that the account was flagged. I just don't know why I could not use another credit card with my name on it, it makes no sense to me at all.
I am disabled and my husband is retired (DUE TO A HEART CONDITION), our vehicle is not road worthy in snow and ice. Therefore we are not comfortable driving under those conditions.
My husband and I feel that we were treated very rudely, that the requests were unreasonable, and that the persons involved (I also talked to a supervisor) were unsympathtic, lacked compassion and understanding, and were hard-hearted about the whole thing.
Customer Service
Horrible and rude phone agents. Nobody ever has any real answers they just always tell you they'll set up an investigation that takes 24 to 72 hours, and the person doing the investigator will call you when the investigation is over. No investigator ever calls. I've had 3 investigations done now nobody has ever called me back. There was a block put on the...
Read full review of Inmate Calling Solutions and 20 commentsGiving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.
I am having the same problem with this company...I have contacted the better business bureau and am waiting to hear back..I added 60.00 to my account and was told that the calls would cost me 4.06 to connect and .89 cents a minute...the calls are only 5 minutes in length at the facility my daughter is in...I accepted 4 calls from her and on the 5th call a recording came on saying there was only 1.48 left on my account...its a shame that a business can take a situation as bad as having a loved one in jail and turn it into a money game...I have no other option but to deal with them because they have the rights to 400 jails in 35 states...I found their head office
2200 Danbury Street San Antonio, TX 78217 United States Founded in 2002
Phone:[protected]
Fax:[protected]
www.inmatecallingsolutions.com
Key Executives
Mr. Tim McAteer
President and General Manager
Mr. Michael R. Smith
Managing Director and Business Development Consultant
Mr. John Goetsch
Vice President of Technology
Mr. J. Kirk Smith
Vice President
Mr. Brendan Philbin
Vice President of Business Development
Compensation as of Fiscal Year 2010.
I hope that some one reads this that can give me home numbers to one of these people...I am outraged and appalled that ppl would do this to someone in this situation