M1 reviews and complaints

My elderly father's broadband plan expires in mid-May. He has received approval from CDAC that he would continue to receive broadband with subsidy (amount lesser) from M1 after current plan expires. My father or authorized person has to go to M1 shop to fill in form and submit the letter from CDAC.

During this stressful COVID 19 circuit breaker, we are advised to reduce movement. I called M1 hotline to request for alternative way to proceed with new broadband plan for my father, for example online or post. M1 Insists we go to shop. Products can be purchased online and delivery made. But form processing cannot be done online in this digital age. My father and his tenant need WiFi connection everyday, more so during this circuit breaker where people work from home and socialisation with me and other family members through online means is essential.

Please help. It is stressful to go to a shopping mall and walk into M1 shop to fill in form and complete whatever process.

there is a case happen again in Expo DBS asia hub area.
I am working in this area. I am using M1 service. The phone can detect the signal but cannot receive call, cannot dail out, cannot receive or send sms.
Data plan is not working as well.

I call M1 2 times already. the answer is engineers are fixing, I still need to pay the plan fee. Cannot cancel the line.

This is M1 service I experienced.

My mum received an SMS from a company called Teracom ( the company was given by M1 ) & participated in a game. Nothing has been mentioned with regards to the charges per sms.
3 days later, my mum SMS service has been barred by M1 as it has reached a maximum of $1000++. She called up & made a complaint to M1 on the charges, and as usual, the CSO told her that they will give her a call in within 5 working days. The next day after the complaint being launched ( one by my mum, one by me ), the TERACOM CSO called & told me very firmly that they will never waive the charges and they did send my mum a sms confirmation on the charges. But when i told her to show me the physical evidence ( or templates send to customer etc ), the lady just skip my question and told me that i have to pay FULL STOP.
I called up M1 and raise the following questions to the CSO who is in charge in this case:
a) there have been a few complaints about this Teracom company in the internet, but why is M1 still engaging their services?
- feedback: they not sure about this, and will launch an investigation
b) my mum have been using M1 services for many years, and her monthly bill is always less than S$100. Why no one from M1 bothered to call and ask her about the high usage & instead wait till it hits up to $1000 ( for SMS only)
- feedback: they did call her up & stop the TERACOM service immediately when it reached the max credit limit.
- my response : why wait till $1000?
- feedback : repeat the same answer
c) how does teracom managed to get my mum number - did M1 actually sell our numbers to 3rd party
- feedbacks - M1 did not sell the numbers, 3rd party some how managed to get the numbers.
- my response - speechless. din bothered to ask much as i know they wont reveal much info.
d) when can i know my demand for waiver will be approved..
- feedbacks - next billing cycle.
- my response - why need to wait so long. once you submit my request to the top management, they can get back on this in within a week or 2. why need to wait for next billing cycle.
- feedbacks : we need time to do internal investigation..

Overall im not satisfied with the answers given by the CSO. How can a 3rd party got to know our numbers if they did not purchase / get it from somewhere? The thing is they dont even have to ask about our particulars - billing address etc. I actually went to Teracom website and i found out M1 is actually one of their clients.. speechless.
I have a feeling M1 will not waive the charges.. they will just drag and drag until i gets tired of it & eventually paid. the worst is they will just terminate the number. But the only thing i know is that i will not going to pay.

12/6, signed up for a 50mb home fibre broadband service and requested for installation on 4/7. On 30/6, gave M1 a call, installation confirmed. 4/7 came, no show. My half day leave wasted.

Next day, M1 called to arrange appointment on 8/7, I requested for 7pm, CSO said he will arrange for me. Came 8/7, no show, no call. Great, I've waited like a fool.

I'm busy and totally forgotten about this. My wife jokes with me that M1 is sending the bill to me, I said: "Nah, M1 can't be this stupid!". Next day, 21/7, bill came, charges starting from 5/7. Remember M1 ads that people feeling sun-like? Yes, I'm feeling it too, about 6000 degree Celsius.

Being a good customer is not appreciated by M1. I need to give some lashes personally to get things moving. Called M1 and I'm told that my installation is being handled by a special team. While I doubted whether the team even exist, I should give them a few tight slaps to wake them up! Should I?

M1 is finally calling me after 18 good days. I'm told that I can only have my service after 15/8. I made a complaint and if M1 don't even want to try harder to deliver the service, please tell me so, I can turn to other ISP anytime! I demanded escalation and delivery by end July. The Superior called me, kept emphasizing that end July delivery is not promised, will try.

Monday, the Superior called, end July delivery impossible. Thanks for trying. I'm just tired of this. Just call me anytime and I will make myself available at M1 convenience to deliver the service. How's that sound?

Wednesday, M1 called to offer a mobile broadband, considering the delay to deliver the service and I might not have an internet connection. Now M1 realize for how many days I have waited and how many to go for the service to be delivered?

Two thumbs down, worst customer experience ever, M1.