MDU Communications reviews and complaints

There is nothing more I can say that has not already been said by the dozens of complaints from customers. My apt. complex offers free cable and internet with your rent. Most of the time we do not have more than 4 cable channels. The apt. office said they tried to cancel with MDU but MDU said it would charge them $40, 000 if they cancelled. Sounds like black mail to me. So, the apt. complex is not getting what they are paying for (breach of contract?) which in turn the resident is not getting what they have been promised if they rent an apt. here. So, we all just sit around with our thumb up our nose. I do not have money for an attorney but I am contacting the Attorney General to see if he can give us some help.

this is the worst internet company i have ever seen, I stayed with guy on the phone for 50 mins to fix the god dam slowest internet I have even had withouth eny result, I really dont know why whoever in charge in fort irwin does not kick them out and bring another company, and plus I am paying for the highest speed internet that this stupid company have 53 monthly, screw them .

We have MDU for heating in Hettinger ND.. Were on the budget payment plan. Twice now this has happened to me, . I get off work and have no electricity .I HAVE NEVER MISSED A PAYMENT AND IM ALWAYS ON TIME. But for some reason they say I called them asking to be removed from the payment budget plan. I end up paying 600.00 to MDU for reconnection fees . They take out what ever Im left paying on my bpp from my checking account that ends me up with nsf.. This time it cost me 1, 400 to get reconnected and I had to pay them 200.00 that was left over from my bpp. time I call them asking why I was disconnected for they say I called them asking them to remove me from the payment budget plan. When I tell them I DIDNT CALL OR ASK THEM TO DO THAT. I get told her my word against theirs...this town I live in is a small town that has several corrupt people that are in government off there... they need to clean that mess up and get some honest people working for that town...

i dont know how this company stay in business their service is the worst, my srevice has been out for seven dayes have not been able get the problem solve they keep on the phone twenty mim before you get areal person than tell yu give me your number we will have some one call call you never happen iam still wating for some to come

i 200% agree with you. MDU is the worst company. DO NOT EVER get any service with them. Their internet service is horrible. MDU sales person lied to us and signed us up for a year cable contract with even telling us. I am so frustrated with these people.

I have had similar issues with MDU. Ever since they took over our service at our apartment complex (also in Dallas) we have not been able to get any network channels. We have had people from MDU, Direct TV and our apartment complex come out and they all say it isn't their problem. I don't understand why we are required to pay Direct TV AND MDU. It seems like a scam to me because I cannot understand what service they are actually providing.

I live in an apartment community in north Texas (Austin Ranch). MDU bought our service effective today and this morning while I was watching the news, my tv displayed a message indicated that I was not a subscriber to this DirecTV station. The message started appearing on EVERY channel I subscribe to and I've been on hold with MDU for an for an hour now waiting for SOMEONE to pickup my call. They're definitely off to a GREAT start in my book...NOT!

This is the worst company I have ever dealt with. The system pops up code 771 every hour. Yesterday it was 15 plus times. This has been going on for months. They tell you that they will call back with a repair appointment time and never show up. When you call back, (if the account is in your spouse's name) they tell you he has to call in. Even though he has told them a number of times it's ok for me to call. It's like they don't realize that people do have jobs also, and don't have the time to call in 15 times a month. This company needs to be put out of business.

I usually don't write bad reviews, but it has been impossible for me to find anything positive about this company. It has been 2 weeks since I requested to connect my internet and cable and I still have NOTHING. The first time they didn't show up and after I spent 2 hours (exactly 2 hours by the minute) on the phone to figure out why, al I got was that I was a liar and actually never set up the appointmet (although I have phone records that CLEARLY prove that I called them!). The following times they came up with various excuses including that the whole building had no internet (NOT TRUE!). They have the WORST customer service and are absolutely incompetent. As pretty much everyone else, I have no choice since my building has a contract with them. I wish I did have a choice. It would be an easy one- AVOID THEM!

Im a soldier based out in ft irwin california. A long ways away from my home in Arkansas. MDU is the only ISP for this area and it took them 2 weeks and 3 reschedules in which the service reps "Did not know the issues of why we have to reschedule you" to get internet. I pay for a 6MB Connection and im picking up maybe half a MEG. Every customer service rep that I talk to sounds like they dont care about what your problem is and are always giving you the "I dont know". Im sick of this! They need to be put down! I live far away from home I dont get good phone service out here so the internet is my way of talking to my family and I cant even do that because the internet is buggy. A waste of 40 dollars a month

Worst company I have ever dealt with. They install Direct TV but don't offer the same DVR (Genie). They make it mandatory for maintenance service as part of your monthly bill. I was put on hold for over 3 hours in one day for services that is non-competitive withj other businesses. Direct TV should really think hard about having them installing there systems. Maintenance man that installed my unit was very pleasant, but the people in the office are the rudiest and most uncustomer service oriented.

I live at the Piero apartments (in downtown Los Angeles). The owners contract the dish tv services with MDU. In my opinion, MDU is the worst, most unprofessional "business" that I have ever known. I wish the FCC would shut them down.

This has got to be the most horrible company ever to install cable. I have had my cable turned off on Friday at least 4 times. Then don't get it back until the following week at least Tuesday. This time it is almost day end on Wednesday and I still don't have it back. They seem to keep losing my service and saying that they don't show an outage. I could sit here and rant for ages but I am hungy and just have to end this with, if I could go anywhere else I soooo would. Despise this company and their service.

My girlfriend has a place in downtown LA and I constantly have been begging her to consider getting HD. After all my pleads, she went ahead and got an HD receiver and requested I help her installing it. I figure, no problem, just a few plugs and in and outs, not a big deal. It was then I realized there was an issue with the building's dish on the roof for HD. I called Direct TV for advice. After all they were the company that she has paid every single month for the service. It was at this time when I was told I needed to call MDU as they are a third party company the building contracted with. Direct TV basically told me that they loved to collect their money every month for satellite TV but could offer NO SERVICE. It got much worse. The folks at MDU are worthless with no customer service at all. It was as if the girl I was speaking to was handling 5 calls at the same time. I was on hold after every single question. Basic one's like, what's your name? (PLEASE HOLD... 5 minutes later), What do you need? (PLEASE HOLD)... After holding for 30 minutes, I was then told that they can't help me in getting HD as now I needed the building / leasing company to call her or else she will do nothing. One would have thought that could have been told to me in the first minute. I called the building / leasing company around 10:00 AM. One full hour later, I called the leasing company back to see if they have a status and was told that he (leasing company) has been on hold for the last hour with MDU. Unreal. I have not even scheduled a tech to come out yet...!

Lesson to learn here... if your looking to rent a condo or apartment and that facility is offering TV / Internet, ask who the provider is. If it is MDU, I would recommend running for hills and and renting elsewhere.

In this day in age, TV and Internet connections are as important as the gas and electricity. If someone told you that you may or may not get service for those utilities, one would not rent there right. Same goes here with MDU. In a nutshell, they are HORRIFIC.

I live in the Orsini in Downtown Los Angeles...MDU (provider for DirectV) is without a doubt the MOST horrible service providers EVER. Why The Orsini chooses to use this incompentent and useless company is a complete mystery. If there is any kind of problem neither DirecTV or MDU want to take any responsibility and you will literally spend hours on the phone going back and forth between the two. I believe MDU is just a front company for money laundering or arms dealing...seriously there is no way a company can be as breathtakingly incompentent as they are and be a legitimate business that actually stays in business.

I was instructed by Dish Direct with MDU communications that they were the only carrier available in my complex when I first arrived to my complex (The Piero, Los Angeles, CA downtown). Upon my first, of many phone calls, I was placed on hold for a minimum of 20 minutes to be told that the first available appointment would be available in 17 days. I was then instructed that the window would be from 2pm until 6pm for that appointment.

17 days go by and I ensured to be available at my apartment from 2pm-6pm on a Monday in which I was originally scheduled to work. I called around 10am to ensure someone would indeed be coming to complete the required installation of my services, with which I was ensured someone would be there "on schedule" which could still not be specified with an exact time, or at least a more estimated time then a 4 hour window. I asked if a phone call would be possible when the technician was in route and was told that was not possible but was ensured the technician would be there between the hours specified. When 3pm came, I called again to ensure all was on schedule and that someone would be coming, for which I was reassured that the technician was "on schedule." When 5pm came without any call or show of technician, I called again to see if there was any delay or if everything was still on time. For which I was again reassured the technician was on the client right before mine and mine was next. At 7pm another call was placed to determine what was the exact amount of time that the apparent delay scheduled to be, as I have sat at home THE MAJORITY OF MY DAY waiting on someone who was scheduled as "on time" with no follow up or progress call that still had not shown. At 8pm, I was obviously livid when I called back and waited on hold yet again to only be told that the technician was scheduled to come but could not be contacted by their services to determine location and estimated EXTREMELY LATE time of arrival, if any was actually ever planned at all. This company is beyond highly unprofessional and disrespectful to any and all clients. No call can be made to check on the status, nor can a wait time be expected to be any less than 20 minutes. I cancelled my services and demanded a full refund. At this point I would much prefer to be without any sort of cable/dish television access if this is the best type of company and customer service that this complex has to offer. Dish Direct is a joke and is a waste of time, energy and anyones day, month or months that they chose to put up with this crock. This place is an immense scam. Good luck anyone who chooses to take that gamble.

I moved to LAS BRISAS (a condo) in Miami Lake/Hialeah and was glad that the maintance fee included cable. about 3 months later i need internet service and after looking around it seemed no one would offer internet and i was forced to pick mdu for the internet (they were already doing the cable) first month was ok. then the 2nd month the internet went down for two days and then out of no where back again. 3rd month it happens again so i call they tell me someone could come out n take a look at it but then it magically works again...a yr later repeat story atleast 6 times plus now they had to conect direct tv with a "family" plan that had no mtv, bravo, fx or any good chanel besides nike so it basically made me upgrade to get any decent ch so i now have to pay extra...customer care seems to have little to no control and the service (for internet) goes off if not every month every other for a day or so. ...AVOID MDU IF U CAN

I am amazed that MDU is even a legitimate company! They are not (and refuse to) register with the BBB. I certainly know why...they collect money and provide no actual service. Forcing people to pay $11.00 a month for nothing and then having the gall to charge another $50.00 to move my service from 1 apartment to another (in the same building) is unfathomable to me. This is a scam. MDU is a scam. Warn your friends to avoid buildings where this parasitic company dwells.