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The good, the bad, and the ugly - discover what customers are saying about Playerup

Welcome to our customer reviews and complaints page for Playerup. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Playerup.

On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Playerup's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.

Whether you're considering doing business with Playerup, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.

Please feel free to browse our reviews and complaints and share your own experience with Playerup. Your feedback is an important part of our community and will help others make informed decisions.

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5:34 am EDT
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I'm still waiting for payments, been selling accounts on PlayerUp for almost 6 years, since late 2018, and I've been waiting and sending messages for you to resolve my pending cashouts for years without any sort of help. I'm still owed $1,048 usd from 2 pending cashouts and one transaction I didn't receive the credits to start a cashout. Check the VIP Discord, I sent you my Paypal so we can finally resolve this.

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12:18 pm EDT
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I tried using this website to purchase an account. I wanted to use their "middleman" service to be more safe. I purchased $220 "credits" on the website to purchase the account I wanted. The seller of the account backed out and I had the credits sitting on my account since. Every time I try to cash out my credits, no one responds to me. I have contacted them...

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12:06 pm EDT
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Sold my account about 2 months ago for 800$,only $650 was written for crediting. After about 1 month of initiating this transaction I received message that my payout is scheduled to be sent within 1-96 hours. It's been a month but nothing changed and no money arrived even after multiple messages, tickets. These are many areas where you can view report...

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3:58 am EDT
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Playerup Scammers have not paid me in over 1 year

I sold a 7ds grand cross account over 1 year ago and till this day i havent received my money from playerup messaging them everysingle day on telegram always saying youre issue will be resolved but its been 1 year and nothing has been resolved all this for 95usd, sended them the paypal invoices they asked for nothing ofc, oh and forgot to mention they always go radio silence after you message them on telegram.

the conversations go always like this they reply after 1 month asking your for cashout URL and radio silence

Recommendation: Do not use playerup to sell anything

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Update by DenisFpsXIV

this are the conversations

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got handled over telegeram

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R. Swift
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They’re dragging you along for over a year, making empty promises and then going silent. It’s beyond frustrating and completely unacceptable. You've done everything they asked, provided all the necessary documents, and still, they haven’t delivered your $95. This kind of behavior shows a total lack of respect for their customers. Keep pushing them, make your story heard everywhere, and don’t let them get away with this. You deserve your money, and it’s time they pay up. Stay strong and keep fighting for what’s rightfully yours.

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DenisFpsXIV
US
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Replying to comment of R. Swift

Haven't stopped till today so I'm gonna keep messaging them every single day till they pay me up gonna report them on every site that exists

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5:42 pm EDT
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I sold 2 Fortnite accounts 4 months ago, and so far I haven't received any money. The buyers who bought my accounts are actively using it and they still using it online the second buyer didn't remove the friend list so I checked that they are using it. I can see on the list of transactions on Playerup that the payment was sent 4 months ago, but I still...

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1:57 pm EDT
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When it comes to buying or selling virtual assets, trustworthy and reliable platforms are a must. Unfortunately, PlayerUp (playerup.com) doesn't seem to be one of them. After reading through reviews from previous users, it is apparent that there are many valid concerns regarding their services. Almost every customer who claims to have had no response to...

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5:39 am EDT
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So this is the 2nd time in over 2 months that i have to file a complaint again to get the supports attention for receiving my money after more than 1 year that i have cashed out i have sended paypal invoices to them but no answer only after complaint they answered, after the 1st complaint they reached out and told me they were having issues with PAYPAL and...

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7:59 am EDT
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Playerup 7DS Grand Cross Account

So this is the 2nd time in over 2 months that i have to file a complaint again to get the supports attention for receiving my money after more than 1 year that i have cashed out i have sended paypal invoices to them but no answer only after complaint they answered, after the 1st complaint they reached out and told me they were having issues with PAYPAL and it would have been resolved, its been 2 months since then and i still havent got payed, i even told them i was fine even with bank transfer or crypto payment but no answer as usual so here i am again filing another complaint to get my 100usd.

Claimed loss: 100usd

Desired outcome: I would like to receive my money that they owe me.

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got handled over telegeram

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4:39 pm EDT
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Playerup Scam Alert!!!

Late last month i bought a game account and used middleman service, but before that i got the sellers phone number. It took a while to get the transaction but when it did it went smooth, the only problem is the seller messaged me a week later saying he never got paid. I tried figuring out if i had to do something like changing orded to complete or satisfied but i remember i had done that the same day i got info on the account. So i wrote to the middleman in the 3-way conversatiom that the account was secure and that he could release the money to the seller. A month later the seller tells me he has not received anything yet. He has messaged the middleman but is being ignored.

Recommendation: Playerup is a scam website. Dont use their service at all.

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Update by Drew22222

He has not received anything.

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He said he will pay the seller once this is removed

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PlayerUp
US
Verified customer This complaint was posted by a verified customer. Learn more

He has received a full update what to do. Once he completes this, he will be paid.

PlayerUp
PlayerUp
US
Verified customer This complaint was posted by a verified customer. Learn more

Already Resolved

Details: https://www.playerup.com/threads/payment-andrew.6173475/

Edit: We believe this was just resolved 30 minutes ago when the seller messaged us.

===================================================

REACH LIVE CHAT SUPPORT

TELEGRAM INTEGRATED CHAT SUPPORT

https://t.me/playerupcom

DISCORD INTEGRATED CHAT SUPPORT

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URGENT TICKET

Http :// www.playerup.com/conversations/add?to=Middleman&title=Super%20Urgent%20-%20Delayed%20Transaction

EMAIL SUPPORT

vip@playerup.com

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5:51 am EDT
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Playerup Playerup didnt pay my money

I sold my account its been a month. When i asked them to deposit to my bank they added to cashout mm. From mm balance when i cashout thr middleman service is not replying at all its been over 9 days since i cashout i didnt recieve my money and i lost my account. Scammers

Sold the game on 14th of april 2024

Cashout my balance on 21st of april. 2024

Lost my money and account

Claimed loss: $156

Desired outcome: No reply from middleman

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Update by Soniya894
Apr 30, 2024 5:43 am EDT

I sold my account its almost been a month. And i chashout my money 9 days ago. I tried contacting pkayerup support on telegram and urgent. They dont reply at all

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Nhlanhla5
US
Apr 30, 2024 6:48 pm EDT

B5C8E2 [protected]

PlayerUp
PlayerUp
US
Apr 30, 2024 4:44 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Contact Live Chat

===================================================

REACH LIVE CHAT SUPPORT

TELEGRAM INTEGRATED CHAT SUPPORT

https://t.me/playerupcom

DISCORD INTEGRATED CHAT SUPPORT

Message Us

URGENT TICKET

http://www.playerup.com/conversations/add?to=Middleman&title=Super%20Urgent%20-%20Delayed%20Transaction

EMAIL SUPPORT

vip@playerup.com

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3:34 pm EDT
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Playerup Scam Alert! Sellers Beware!

If you use Middleman services, they will waste your time, make your experience so miserable and you'll never get your money, ever! After selling my very old high quality Reddit account (+500k karma!) I have been waiting for over 2 months for them to process my payment. Initially I provided them with my PayPal information and ID, but after ignoring me for over a month, I provided 2 more payment options just in case they may have delays with PayPal. I kept asking for payment status about once a week (via PlayerUp pm, forums and Telegram) and didn't get a single response from Middleman or staff for weeks! The worse thing is "last seen 1min ago" every day I log in which means they are deliberately refusing to pay me, that and the fact they banned my posts on the forms without any feedback (my posts shows 0 visits and don't appear for me when logged out)... After I finally decided to kiss my money goodbye and wrote a bad review here, the Middleman messaged me immediately (like within 1min lol) on Telegram, he basically demanded that I delete the negative review in order to get my payment, and he made a bold claim that "my mixed payment options caused delays". Are you freaking kidding me? Still, I gave them the benefit of the doubt because 1) I need my large sum of money. 2) Middleman confirmed they finally have all needed information and that my payment shouldn't take more than 96 hours... Needless to say, that was a lie too and just an attempt to stall me even longer... And btw, the Middleman will reduce your payment again and again. If you sell an account at 1000$, the Middleman will offer you 700$ if you're lucky, and if he has to reissue you a new cashout link (which they did for me), they will reduce again to an amount they see fit... In conclusion, please don't make the same mistake as me and never give 2nd chances, they will only provide you with false hope and waste your time and energy for nothing... I logged in multiple times a day just to check if I got my payment and I was sad to see none... (Middleman, don't even attempt to fool me again into deleting this review, I won't! In fact I will write on 4-5 different places unless you give me my money, today! Also feel free to ban my account on the forum because guess what, I don't want to ever use it again!)

Recommendation: Don't use PlayerUp!

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They offered to pay me back within 24 hours.

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2:38 pm EDT
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Seemed like a great way of dealing with such transactions, but it's just a terrible experience overall. Eventually you're going to have problems either with service or the product. Let's get into it. I found an account for a mobile fighting game that offered a lot of value for the price. I made a purchase via the Credit Card option and the balance wa...

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6:47 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more

Playerup Scam

-Story

- March 2022 i sell an account for 1600$ on Playerup, Middleman must send me money after buyer have paid 1696$

- September 2022 they send me only 300$ and i can on see on their site

300$ have dissepear, i don't why and PlayerUp don't know too why, stay only 1092$

- March 2024 i figt yet for recover this money, Playerup say always we working on that...

Claimed loss: only recover 1092$, like i know for 300$ who have disepear are lost

Desired outcome: I want recover my money

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Update by MatisBzH

For all the people being scammed by PlayerUp the only thing you can do is pepper the internet with your experiences. Make them lose more than you lost. Do not delete your comments when asked, request payment before...

Update by MatisBzH

A month later, after writing to the email address that Playerup sent me.

Asking for information on Telegram where they don't even read the messages. I remain without an answer...

Two years and 3 months I've been waiting for my payment, the worst part is that they say they're really honest

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PlayerUp
US
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Contact Live Chat

===================================================

REACH LIVE CHAT SUPPORT

TELEGRAM INTEGRATED CHAT SUPPORT

https://t.me/playerupcom

DISCORD INTEGRATED CHAT SUPPORT

Message Us

URGENT TICKET

http://www.playerup.com/conversations/add?to=Middleman&title=Super%20Urgent%20-%20Delayed%20Transaction

EMAIL SUPPORT

vip@playerup.com

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5:16 am EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.

Playerup Sold a 7ds grand cross account and never got paid from playerup

I sold a 7ds grand cross account over 1 year ago and till this day i havent received my money from playerup messaging them everysingle day on telegram always saying youre issue will be resolved but its been 1 year and nothing has been resolved all this for 95usd, sended them paypal invoices nothing ofc, oh and forgot to mention theyre site is never working when you ask them for your money the site just goes down.

Desired outcome: i would like to get my payment for the account i sold the buyer was very satisfied with the account and everything while im still here trying to get my money from playeryup

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Update by DenisFpsXIV
May 17, 2024 5:35 am EDT

not resolved they started messaging on telegram but 1 month has gone by and still no sign of my money, they said they were having issues with paypal and i told them i can get payed via bank transfer or crypto but no answer to this day

Update by DenisFpsXIV
May 17, 2024 5:33 am EDT

it has not been resolved yet, support team stopped messaging me and i still havent got my money

Update by DenisFpsXIV
May 06, 2024 4:08 am EDT

It has not been resolved they still haven't payed me told me over 1 month ago they were having issues with PayPal and never heard back from them told them I was open to get payed with different options aswell but no news

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This complaint has been resolved automatically due to user's inactivity.

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PlayerUp
US
Mar 28, 2024 5:23 am EDT
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Status - Resolved

Already handled matter over telegram live chat.

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4:56 pm EDT
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Playerup I'ts a scam don't trust them!!!

I have sold the Tiktok account 3 months ago, so far I haven't received any money. The buyer that bought my account is actively using it. I can see on the list of transactions on Playerup that the payment was sent 3 months ago, but I still haven't received any money yet. It looks like Playerup is taking care of good reviews, but the reality is different. Guys, be aware, it's a scam!

Recommendation: Don't ever use Playerup.com!!

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PlayerUp
US
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Status - Resolved

Check Messages Onsite

Already handled this matter onsite. Check your messages onsite.

PlayerUp
PlayerUp
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2:07 am EST
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A while ago, I posted my rollercoin for sale on this site using the PlayerUp middleman service. A few months later, I recieved an offer via email, as shown in image 1. So I accepted this offer and received the next two emails as a follow-up (image 2 and image 3). At this point, I wasn't sure what to do next, so the buyer and I began chatting amongst...

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8:21 am EST
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Playerup payment not received

Sold an account for $200. The buyer was nice. Now came the time to withdraw the money. I had to chase down the playerup support becuase they took too long to credit my account with the money.

Once I tried to withdraw my money, they decided to stall the process for MONTHS.

Their first excuse was that they didn't see my invoice (even though paypal showed that they did), so I sent it again. They then made more excuses for a slow service and told me to send an invoice again. They then continued to ignore me until I started sending 1 star reviews.

It's been almost 6 months and I still haven't been paid

Claimed loss: $200

Desired outcome: pay me my money

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support responded

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4:53 pm EST
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Playerup Playerup payments

My order id is [protected] if you want to check it out :)

11/22/23 My produce(account) gets sold

11/22/23 Buyer and seller confirmed payment to the middleman (site owner/admin)

11/2/23 Middleman finally confirms it has completed and payment has been "processed " and i am told to wait 1-96 hours

12/3/23 I asked why I am only getting $83 same day reply it tells me all the fees

12/8/23 I ask if its normal to have payments delayed no response

12/10/23 asked what stops them from replying no response

every since December no reply

Claimed loss: $83 dollars & my product

Desired outcome: $83

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10:21 pm EST
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Playerup Website does not pay sellers

Buyers and sellers beware. Unfortunately, website owner (middleman) does not pay the sellers' money, and when you message him "why you do not pay the money?" he bans the sellers' accounts. that's why the sellers on that website don't want to deliver the purchased accounts. this website owe me about 100$, when first time after 6 month I asked him to pay my money he deduct about 15$ from cashout pending money, second time after 1 year when I asked him again "Why don't you pay me?" he deduct about 15$ again for no reason. and now he say "we owe u only small 50$" and nothing again, nothing! he does not even pay that small 50$ and has banned my account

Claimed loss: 100$

Desired outcome: pay my money

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10:29 am EST
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Playerup Never received my payment!!!

Hello, today i am here to talk about how i was & am still owed money from playerup, i am moving very soon & was expected to recieve my money nearly 3 weeks ago, i had submitted multiple tickets, messaged moderators, went to the reddit & even texted the telegram & not a single thing back until finally i was told to submit a paypal invoice, & nothing has come back, no ETA for my money! Nothing! I am owed that money & all i wanted was to use it to help me pay for my moving company. If youre wanting to use playerup in the future id suggest not ever using it unless you feel like never recieving your money

Playerup username: Zuccery

Claimed loss: 100.05$

Desired outcome: I want my money

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Resolved

Playerup has gone ahead & contacted me on the situation & are working to resume my transaction

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