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The good, the bad, and the ugly - discover what customers are saying about Playerup

Welcome to our customer reviews and complaints page for Playerup. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Playerup.

On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Playerup's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.

Whether you're considering doing business with Playerup, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.

Please feel free to browse our reviews and complaints and share your own experience with Playerup. Your feedback is an important part of our community and will help others make informed decisions.

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8:47 am EST
Verified customer The reviewer confirmed their account using Google. Learn more
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Playerup Credits buyed not available (the thread made about it isn't answered)

Credits buyed about 1 month ago are not available.

In the thread created there are screenshots with details of the order: https://www.playerup.com/conversations/credits-buyed-through-credit-card-doesnt-appear.2819337/

If there is any interest about resolve this issue take a look at the link. I don't think it will be solved and I'm fine with that anyway. I'm just making this post because the site should be at least be shut down, considering the lack of information that it makes disponible for new ones and lack of moderation assistance.

It does seem easy nowadays earn money with positive reviews and advertisements about security.

Claimed loss: $120

Desired outcome: Refund.

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PlayerUp
PlayerUp
US
Mar 27, 2024 12:23 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Status - Resolved

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7:33 am EST
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Playerup Best account trading site.

This site is the best legit account trading site. I already done trade many accounts on this site. Thank you Playerup. Some people think this site is a fraud. No, It's not. If you're seller your payment is slow, check your payment detail is correct, do not open duplicated ticket, read knowledge base and be patience. If you're buyer using MM service to buy accounts you're safe from scams.

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PlayerUp
PlayerUp
US
Verified customer This complaint was posted by a verified customer. Learn more

Status - Resolved

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D
5:01 am EST
Verified customer The reviewer confirmed their account using Google. Learn more

Playerup 5 years still no payment

Playerup is literally a SCAM. I have two pending cashouts, one was started FIVE YEARS ago and the second was started an year ago. So far I haven't received a penny. They've also shadowbanned me on their site and I can't post any threads. Last I heard from their support was on telegram on 6 April 2022. Since then they have completely ignored my messages.

Claimed loss: 228

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9:16 am EST
Verified customer The reviewer confirmed their account using Google. Learn more
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Playerup Scam Scam

Fake positive reviews. Scam site. Scam middleman. I have so many proofs!

Asking people to delete bad review and give positive review for refund and then not giving the refund.

I paid with insurance pack the seller cancel the purchase and I'm trying to get my money back they gave it back in credits, now I'm trying to cash out my credits it has been around 6 months now and still no response. In telegram they are Asking me to delete bad review and give positive review to get my money back, then they give me nothing. Don't use this website they are a big scammers and layers they are always online on Telegram and of course they are not responding! Don't lose your money for nothing in this scam website !

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They contact me on telegram and they resolved the problem.

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11:08 am EST
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This review was chosen algorithmically as the most valued customer feedback.

One month ago I finalized a transaction of a game account. At the beginning everything was good, the middleman seemed to be... well... responsive enough, but once the payment from the buyer towards PlayerUp was made it was impossible to reach the Middleman. So as you can imagine the buyer payed to PlayerUp the money, I have given the account to the buyer...

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7:25 am EST
Verified customer The reviewer confirmed their account using Google. Learn more
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This review was chosen algorithmically as the most valued customer feedback.

Subject: Urgent Request: Convert Credits to Bank Refund Dear PlayerUp Support Team, I hope this message finds you well. I am writing to address the current situation regarding the credits I have received on the platform. While I appreciate your effort in addressing my concerns, I kindly request that you expedite the process of converting these credit...

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1:34 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more

Playerup They didn't release my money for more than one month.

More than two months ago, I sold a Naruto online game account on the website. The sale was successful and the customer was happy and me as well

After about two weeks, PlayerUp released the money in my mom balance on the website, but when I came to withdraw it, the balance returned to zero. I contacted technical support and they did not respond to me before I filed a complaint against them from here. A d After they responded to me, they said send us an invoice and we will send the money to you, but they never sent me mt money,

Total $34.80.

Claimed loss: $34.80

Desired outcome: I want to get ly money now through the invoice that I've sent with the exact amount

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5:17 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more
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Playerup No payment

Im trying to get my money from playerup for months now and they just ignore me , they didn't want to resolve this and pay.

When i posted a negative they just suspend my payment and threaten not pay unless i delete the review.

I have been an excellent seller on playerup platform for the past 2 years , i have over 580 postive feedback. And sold more than 700 accounts , but each time i want to take my money. I face the same issues on playerup. Either they keep my money for months or they straight up ignore you .

To be honest , i used to cope with this as i needed the business but i cant take it anymore , this just bad business management and bad treatement for any seller on playerup.

Im still open to resolving this issue with playerup team if they like to do so . Hopefully i get my money from them.

Claimed loss: Payment refusal : they owe me about 285$

Desired outcome: I want my money.

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Update by TheCheapStore.
Nov 20, 2023 4:34 am EST

This Has been Resolved and playerup Paid me in full today.

Resolved

This was resolved

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2:49 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

On February of last year I went to PlayerUp to sell a Clash Royale account. The agreed value was $1700 and the process was going well. The account was handed over and after a month the money still wasn't released by PlayerUp (btw, out of the $1700 they pretty much "stole" (took) $300 as fee, which was higher than announced in their website, and I was going...

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Verified customer The reviewer confirmed their account using Google. Learn more
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Playerup Scam website

That page (playerup) is a scam, they never gave me my money, I wrote to them by telegram through the same website and they did not respond to me AT ALL, when I made my complaint on the opinion pages they responded to me to delete my reviews and they gave me my money and I listened to them and they did not comply, I am already tired, I no longer care about losing my money, I want everyone to know that this page is a scam, here I leave the images of the conversations, do not waste your money on that page. They threaten you with your money until you delete your review. To all those who have been scammed, file your complaint here https://reportfraud.ftc.gov/#/ so that the scamming page (playerup) can be sanctioned.

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PlayerUp
PlayerUp
US
Verified customer This complaint was posted by a verified customer. Learn more

Status - Resolved - You Sold Stolen Groups

https://www.playerup.com/threads/warning-elias1986-cheat.5942270/

On your last and final transaction, due to complaints we opted to cancel the order and refund your buyer as it became clear you're selling stolen groups.

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4:02 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more

Playerup Customer support

I have sold an account on 08 Oct 2023 and was supposed to be paid by 11 Oct , I shared all the required details and after sharing i marked the order as delivered and submitted a request for payment, since then the middleman is unresponsive, and there is no virtual support from the website. Playerup is scamming the sellers.

Transaction ID: [protected]

Desired outcome: I'd appreciate a response and my payment asap

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1:12 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Playerup Payement not received

Scam website

I sold an acc on their website 3 months ago

Buyer confrims delivery

Playerup said i will get my money in 1-96 hours,but never received anything till this day

They don’t reply to any messages

They respond only after you leave a bad review

and they blackmail you to remove your review or they will ban and cancel your payment.

Everytime they come with a new excuses

I hope their website get taken down soon

Desired outcome: Give me money

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3:07 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more
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Playerup my $696.00

i sold my destiny 2 account for 800$ everything worked fine untill the moment i should cashout my money the eta was 1-96 hours 2 months has passed i tried reaching the middleman on reddit/playerup site/telegram i got an asnwer 1 time on telegram and nothing more i keep getting ghosted,

ALSO HE KEPT SAYING HE WILL HELP ME IF I REMOVE BAD REVIEWS THAT IS ILLEGAL HE CAN GET REPORTED TO THE FTC FOR THIS!

Desired outcome: 4 days

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all good

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12:41 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

I lost count to how many times they told me to remove my bad review to continue my transaction and il never remove my review again until i get my money. I dont care about my money at this point i only care about this website getting what it deserves. Theyve been holding my money for 4 months. A $#*! ton of false promises and ghosting. They have been doing...

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6:07 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

150$ (after cut 130$) for 9 months, still nothing. If you think of selling things here, don't. Sure they provide the market so buyer is more likely to find what you are selling, but having fewer possible buyer is far better than having your money gone to a blackhole (to the middleman wallet). If you really want the market place then DO NOT use the middleman...

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10:36 am EDT
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Playerup Scam masters, they're very good at it

They have become so proficient in their deception that they actually believe they aren't simply a group of swindlers! I have had a payment pending since April 2022, and after a plethora of communications and messages, I have officially given up on the owed to me. They do not respond to messages, tickets, emails or anything, and are quite adept at swiftly cancelling year-long pending payment orders as soon as you leave a negative review of them. They instruct you to remove your review in exchange for payment, but trust me when I say that payment will never come. I have removed my reviews three times since last year, each time with a promise of payment, but have yet to receive anything. Please refrain from supporting such dishonest individuals who exhibit zero customer care or ethical behavior.

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Update by fevid
Apr 15, 2024 4:28 am EDT

not resolved! degenerates spamming comments to force resolve it!

Update by fevid
Apr 05, 2024 3:34 pm EDT

yeah copy paste same answer in each website instead of paying us!

anyone reading their reply don't trust anything they say, I tried contacting them for several months in the past year, never got my money...

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PlayerUp
PlayerUp
US
Apr 05, 2024 3:14 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Status - Contact

Please contact telegram support

===================================================

REACH LIVE CHAT SUPPORT

TELEGRAM INTEGRATED CHAT SUPPORT

https://t.me/playerupcom

DISCORD INTEGRATED CHAT SUPPORT

Message Us

EMAIL SUPPORT

vip@playerup.com

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1:27 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I recently had a truly frustrating experience with PlayerUp.com, and I feel compelled to share my negative review to warn others about their unreliable services. As a seller on PlayerUp, I expected a seamless transaction process and timely payments. Unfortunately, my experience was far from satisfactory. First and foremost, PlayerUp failed to pay me for...

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3:10 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Playerup Middleman Services

I was the seller and sold one of my game accounts on here. The buyer and I decided to use the Middleman Services. The Middleman confirmed the $152 payment was made so I sent the account login information to the buyer. Now it has been over 2 months and I still have not received by payment from the Middleman. I followed all the procedures and submitted help tickets on the website. Avoid using this site, they are scamming people.

Desired outcome: I would like to be paid the money I am owed by PlayerUp and their Middleman service.

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Update by Jordan Ha
May 09, 2024 4:24 am EDT

Reached out to PlayerUp again through the urgent ticket. Still no response.

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PlayerUp
PlayerUp
US
Apr 30, 2024 4:47 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Contact Live Chat

===================================================

REACH LIVE CHAT SUPPORT

TELEGRAM INTEGRATED CHAT SUPPORT

https://t.me/playerupcom

DISCORD INTEGRATED CHAT SUPPORT

Message Us

URGENT TICKET

http://www.playerup.com/conversations/add?to=Middleman&title=Super%20Urgent%20-%20Delayed%20Transaction

EMAIL SUPPORT

vip@playerup.com

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2:57 pm EDT
Verified customer The reviewer confirmed their account using Facebook. Learn more

Playerup Haven't received payment for sold account

Sold account through middleman June 18. Had to write over and over again to get some respons from middleman. I was informed finally July 18 that I would receive my 87 dollars (account sold for 100$). I was informed my money would be deposited to my PayPal account within 95 hours. As of today I still haven't received any of my money and the page is down. I joined playerup so I wouldn't get scammed, but I feel I got scammed by middleman.

Desired outcome: Payment of 87 $ in my PayPal account

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4:14 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

This is the third complain I make about this company. This is the last one as it will NOT be removed or marked RESOLVED unless I actually receive the payment. I sold an account with the value of 400$ on this website using their "Middleman" service the 06/09/2023. The buyer received full control of the account ( I gave it to him ), and now they are...

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