TransTech Merchant Group reviews and complaints

TransTech Merchant Group provides the worst business in merchant service field and a complete scam. I have used their service over two years and never received any professional service. When I needed to closed my old account and setting a new account with my partner, I was told the old account will not be charge with any costs in September of 2014. I received a letter in March of 2015 asking me to pay $610.93 because my old account has not been closed out properly. I have spoken with representatives several times and was treated without any respect and demand me to pay off the balance and threaten me of the consequence that will hurt my personal credit. The account manager who is only person that I am allow to speak threaten me by rising her voice to me and question me whether I am capable of taking responsibility as an adult. I am in progress of finding a new merchant service and have decided to close out my active account as well. In my opinion, the sale representative only care about setting up me with new account that benefit him and have completely forgotten to close my old account.

BAD Customer Service, Misrepresentation, Excessive Fees

The contract for our credit card machine ends January 2012. We had seasonal sales February-April and returned the machine months ago. They're going to take the annual PCI Compliance Fee (a fee made up by the credit card industry) from our bank account, in other words, kick us on the way out the door. PLEASE, any business considering this company run as fast as you can in the other direction. This fee was not disclosed to us when we signed the contract. After they took it from our account the first time they said it was in the contract that they could charge us any extra fees they deemed necessary by them. Misrepresentation. The term "customer service" does not exist with this company. They do not care when you call, are rude when trying to explain a situation and it's like talking to a brick wall.

It gets worse, they said they will wave the PCI fee of $125 if I pay them $450 to cancel the account early. We don't even have the machine! They are the epitome of unethical. Just do a quick google search with this company and the entire page is over flowing with awful reviews. AVOID this company.

TransTech Merchant Group quotes rates but changes them intermittently as you process. The also fraudulently intimidate the merchant into purchasing "required" services that are actually NOT required. They use their auto-renewal clause to charge horribly excessive cancellation fees. STAY AWAY! STAY AWAY! STAY AWAY!

I feel robbed, decieved and completely ripped off following a recent call to close my TMG account. Due to some circumstances I had to close my merchant account with this company (closing my business). I had the account open for 8 years without a single chargeback or issue. I was told initially by a sales agent of a 3 year commitment which was not the problem. The problem is the Transtech, even after using them for 8 years will not close my merchant account unless I call 60-30 days prior to my anniversary date which no one doing business could even . I figured I would be completely in the clear due to the amount of time passed.

The company gave me two options in order to close my account. (and they are unrealistically high)

If I closed my account today I would be charged 500 dollars or I could continue to pay the monthly fees till the next years anniversary date (which if your business is closed your without a bank account). Since I did not file the cancellation request 20 days ago (which I was unaware of in the first place). The cancellation department would not work with me at all. They were completely uninterested in the reason why I am closing my business and the fact that I will not be able to pay for anything after I close in less than a month since my bank account will be closed. I am absolutely shocked and disgusted that after so many years of loyal service they are trying to rob me of so much more money. Closing a business is a very difficult thing to do. I have spoken to other business owners who said they have never heard of such a contract especially the size of the cancellation fee. I am not sure what my recourse is legally but I was completely lied to by the sale rep. (additionally lied to about a lease of a terminal offered through another company but associated with Transtech which I bad 50 times the value of the terminal and I still have to return it)

This whole situation is absolutely criminal!

Anyone starting a business or looking at swiching to transtech should not even bother. I have read tons and tons of negative postings regarding transtech and the deceptive business practices. I am almost sad that a company like this can stay in business doing things like this to a struggling small business community in a recession!

Stay away from Transtech and all the sister companies(summit, apex) because my experience from start to finish has been lies and deception to the max degree.

This company sells on lower fees to reel you in and thats it. They do not stand up for you in any way. We are on our second round of a chargeback due to a customer( same for both) we went out of our way for and somebody else sold them a bill of goods and they want us to pay for "the Goods". We had money froze on our account the first time. The amount was way over the amount needed and they didn't even let us know of this. We are now in round 2 and just had our account charged the amount plus a CHARGEBACK FEE! They have no answers just kept reading from the book of standard answers! STAY AWAY!

I am James Chu and I operate an auto repair shop in SC. In May 2010, a TMG rep wearing a nice Polo shirt walked into my office unannounced and asked if I might give him a few minutes. As a small business, I am always looking for ways to reduce expense so that I can pass on the savings to our customers. In good faith, I showed him as he requested my statements from EVO who by the way I was very satisfied with. He reviewed the statements and asked me to fax them to his office. His office studied them and communicated to him that they can save me at least 50% over EVO. The sales rep told me that their rate is at 0.1% on Visa/Mastercard instead of the 1.35-1.69% at EVO. He collected $50 application fee from me and made some notes on the agreement which I will use in court. After the first statement, TMG was already 50% higher than EVO on the same charged volume. Their debit charges are outsourced which he did not mention to me and therefore the higher clearing and added access charges. It costed me over $67 for four debit charges as opposed to $1 from EVO who only charges $0.25 per transaction regardless of the amount through a pin pad. I called TMG and was given the run around as their rep and office were slow to return calls(2-3 days). I finally reached a department to voice my concern and was told that I can get a rate review. I was told later that I am was not qualified for one. That took a week. Time passed, the second statement was also over 50% higher than EVO's on the given charged volume. I called again and was told that they will look into a rate review and call me back. Well, I never heard from them. It appears that this is how they stall a client. At this point, I took actions of my own and called my banker to stop all charges from TransTech.

The above clearly constitutes to gross misrepresentation by TransTech. I am seeking a Class Action and will separately file a claim agaainst TransTech on the higher charges, the promised savings and all legal fees. I would like to advise the public that you can stop these people by quickly reinstating the company that you were comfortable with and call your banker to stop all charges from these people instead of placing yourself and your bank account at their mercy.

James Chu
Columbia

On March 29, 2009 after having a representative from TransTech Merchants Group (Mrs. Lady Lamas) reviewed my bank statements as to charges for services of my credit cards and having Mrs. Lamas explained to me in details, how much money I could be saving each and every months compared to my then, existing account for years with Ocean Bank Merchants Services. I decided, based of her verbal information, to sign an agreement with the above mentioned company.

The agreement was:
1 - That TransTech Merchants Group, at no charge to me or my business, will "have to exchange" my current credit card machine, since mine, wasn't capable to add a pin pad for debit transactions. (First lye) it does accepted a pin pad for debit charges. $85.00 paid and currently using it.
2 - That their transactions charges will be 50% less in all aspects compare too my Ocean Bank Merchants Services Acct. (2nd lye)
3 - That she (Mrs. Lamas) will sent me a new machine "at no charge) {even exchange} with a written document disclosing the serial numbers of both machines, accepting & delivering date. Never happened (3rd lye)

On april 2, three days after signing the contract I received the machine from transtech. I contacted her via cellular phone and she came within minutes to set up the machine. Within few days, one statement (first) came in to my business. In said statement, I was been charge for March services, which they were not one charge, since their machine was even in my business. During the first few days from the installation of their machine, I noticed her "urgency" to pick up my old one. That raised a doubt as to the honesty of the transaction. I clearly requested from her in person (witnesses available) and over the telephone, a letterhead from TransTech Merchants Group, detailing the (?) even exhange of the machine, which she failed to do so. On april 26, she left with my receptionist (wife) a home typed piece of paper, not even signed by her (Mrs Lamas) reflecting an even exchange and by passing the requested serial and model # of both machines. (Letter available)
I, Suspecting already of the fraudulent transaction, on 4/29/2009 disconnected their machine and reconnected my old one and kept on dialing with my old acct. With Ocean Bank. I, on 4/29/2009 contacted via telephone, their Customer Merchant Services Representative, and clearly told them, to cancell my acct. Within the firts 30 days allowed by their contract. They told me, that I should send their machine back, and a final bill will be send to me. They also waived their charges for the month of March which I signed the contract on the 29th and had no way of doing any transactions because their machine didn't arrive until 4/02/09. Their machine was send via UPS (proof available)
Never the less, this people had no knowledge of any representative name Lady Lamas in Miami. She never answer any of my numerous messages left in her cellular voice mail. (Still have her old number available)
This TransTech Merchant Group from Ft Worth, Texas, kept billing and drawing money from my Ocean Bank Acct., for almost 5 months. They even withdrew $493.00 for the cost of the machine and had the ordacity, to sent me a breached contratc bill, which they placed on Collection from First American Payment Systems, representing them are Shannon, Gracey, Ratliff & Miller - Attorneys at Law on their last final attemp to collect from me $694.50 dated 09/28/09. Under Final DeMand-Loc 5305683.
If you wonder why I have waited so long to act on this collection and rip off issue is simple. Unfortunately, on June 15th 2009 after finding out of my wife's colon cancer, she went for surgery, on June 15th and came out fine however, she then, started a chemotherapy treatments for 8 sessions every other week, therefore, I had no time tO deal with anything but my personal life.
As I see it, with the exception of the few days services reendered within the cancellation time granted in their own contract, they owed me each and every month of charges and money taken from my closed acct. now at Ocean Bank, plus the money extracted without warning, letters or even a phone call, for their machine, which it clearly shows, received at the address given to me by them.
While I don't really know, what you will be able to do for me, I will appreciate greatly, if you could forward me a copy of this complaint to my e-mail address: [protected]@yahoo.com.
It is my intention to file a law suit in the small claim court and represent myself per said, since all my proof and witnesses are available, I don't believe any judge will not grant me a veredict/judgement to me. I can track down her phone number even though is a cellular, and get her current home address and suppened her with the sheriff dept. In addition to all of the above, I will send a letter to the Latin Chamber of Commerce in Miami, and advise them to report to all memebers my experiences with this TransTech Merchants Group out of Ft. Worth, TX. I will also, contact all chamber of commerce in Miami, Ft lauderdale and others. I will do my best to expose this experience with all media, TV, Radio and New Papers. These last actions are for free and to prevent any future victims of these people doing business (?) In my surroundings.
Truly,
Jorge Francisco Sr.

Lots of hidden fees, then they never give you a copy of the contract. They wouldn't accept a sale because they said that the amount was too large for my account. The customer service manager was rude when I tried to work out accepting a $3500 cc payment for a furnace. They said our cap was $2000.00 They denied our payment. Ever had a customer try to pay and tell them you cannot accept that much from them? We went to cancel at that time since our time was not up, and they said it would cost $300. Well, our money was a little tight then and now we went to cancel because we could spare the extra $300/month payment, now they tell me it is $595 to cancel. We have 3 accounts with them, that would be close to $1800!

as a salesman, I was trained by a phone rep... first red flag
then I was only given certain information to give out to merchants...red flag
once I was able to make presentations and close, i was given more info.
to only realize that I was lied to and was misleading all merchants that I was placed i front of...
quoting a check card rate as a standard credit card rate (in the top box) and then adding .32 basis ponits to the fee...thats is just wrong in addition to it being in black and white, I as the rep was telling them something totally opposite...not to mention when merchants had a chance to take a closer look at the statement...and realize they're not getting charged the verbally agreed rate...so not only does it appear that the Company loos bad, not the rep appears like he is working hand in hand along side them...
needless to say...once I caught to there trash...I called into resign..
dont forget that whe I could not or did not close a deal or when I was supposed to get paid on something and had a question, I got yelled at on several occasions.
I could tell date-by-date when the so-called christian was training me, yelled, raised his voice and even cursed to the point of upper-management picking and allowing mr. ***** to excuse himself. and once i called that person that took the phone from the team leader. the call went to voice mail...red flag
ending suggestion...DO NOT allow a TNG rep to even come in your place of business...or you will regret doing so...
not to mention the fees how much they over charge for there very in- expensive equipment...
this is just a friendly warning from a former rep that really knows the TRUTH...

So I recieved a return for a product a few days ago, ran the return on my POS, using the keys labeled on the machine, hit 4 for credit. went through to process the return, got an authorization number. Sent out the return invoice. Last night, I checked my bank balance and noticed it was a bit higher then it was, without any new orders...

Turned out that TransTech Merchant Group sent a software update to my POS without notifying me. That update remapped the keys so that key "4" was a prior authorization sale... not refund. So the past several refunds that I processed have been double charging them. I am very upset that when I called their customer support, they said I would have to reverse the transactions through my machine, and that they would not be able to refund the processing charges. Its not hard to tell someone when they update software...

Really upset with these guys, I wish I would have found this site BEFORE we started business relations with this company.