UPC reviews and complaints
The good, the bad, and the ugly - discover what customers are saying about UPC
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bad service
i have been getting very bad service to my tv and broadband for the last 3+ months (by bad service i mean the tv constantly pixilating and breaking up and my kids boxes are coming up no signal every couple of of minutes so bad that they have given up watching their t.v's, the broadband comes on and off as it pleases), i have had tecs and ground crew out numerous times and the tech said it was outside problem and the last time the ground crew came out they had a tv in the van and said the line was ok but mine inside was still bad (still having probs) so they said it could be a line on the roof and went to try and check but have not come back and 3 weeks later still nothing!
i have made a complaint to the complaints dep in upc but still no proper service, i feel i am just being pushed from pillar to post and am getting really annoyed at the amount of time i have wasted calling upc with no avail and waiting in for technicians to come out, when they do come out they dont seem to have a clue what the problem is and we are just left with the bad service
also have 4 kids 12, 9, 18mth's & 6mth's and when the 18mth is watching some of his favourite channels and the programme he is watching keeps breaking up he keeps gets annoyed & fustrated and i have to turn off the tv and put a dvd on he prob has watched so many times, i have on the recording a few examples of just how bad it is
The complaint has been investigated and resolved to the customer’s satisfaction.
Customer Service
There has not been a time that I have dealt with this company without them messing me about i.e. taking wrong details, sending to wrong address, there call centre takes an age to answer. Their lack of interest shows contempt to their customers and if anyone in their right mind thinks of using them instead of Sky they need their head examined. Sky is the way for me. Stuff UPC.IE
Read full review of UPCMONOPOLOY
I have just learned from the home phone TV and internet company MAGNET that, in order to provide me with their phone and internet service they cannot use the fibre optic cables which UPC recently installed on my property. They instead have to use the Eircom cables which provide a similar but less efficient service at a higher cost. Why is this? Why do UPC have a monopoly on their cables making it so that, I cannot now choose which company I want to do business with? And judging from the number of complaints I have read on consumer user sites, I certainly do not wish to do business with them. This couples with the fact that, if I do sign up for any of the services they now provide since the intallation of their cables, I also agree to giving them unlimited access to my property at all times and without having to seek my permission.
Hi Kloee
Thanks for your reply to my thread. However I note that are based in USA and I'm based in Ireland. When I wrote my comment yesterday, I thought I was using an Irish complaints website. I now realise that it's in fact an American one. So alth your comment may be true in the US it does not apply in Ireland. We introduced laws (in line with Europe) about 10 years ago making it illegal for any one company to have a monopoly over the market. As a result we can now choose from serveral suppliers for our gas, electricity, telephone and internet providors. In fact I would have thought that this law would also apply in the US where, thanks to competition your country is far cheaper than ours where there tends to be a lack of choice.
With regard to the cabling, yes they belong to UPC, but no, UPC cannot now prevent me from subsrcribing to another supplier and are obliged under fair competition laws to allow me to subscriibe to another internet and telephone cable supplier by allowing the cometitor to rent the cable infrastructure from them. This is what happened to the original telephone provider in Ireland, the state owned company Eircom.
I hope this clarifies my pont of view for you.
Best regards and looking forward to your reply. But please keep it friendly and respectful of each one's point of view. After all there'e enough negativity in the world already without us adding to it, n'est-ce pas?
PS What is your position. Are you replying to me as a consumer or as a member of the board, or even a shareholder in UPC or some other service provider?
I do not understand this complaint...NO, of course the company that owns the lines are not going to allow another company to use THEIR lines to provide you service. Why would you even think they should? And the lines are ran thru the easement, not 'thru your property'. You do NOT own the easement.
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UPC have just increased their standalone broadband charge from €6 to €8 without prior notification to their customers!
I had problems with UPC trying to force me into a new contract which I refuse to accept, I reckon they wanted a new contract as eFiber was due to hit the estate within a month and I do not have TV with them. Fortunately UPC run cables on my properties fascia board, so I requested them to disconnect me and remove all cables from my property. Now they call to my neighbors informing them that as a result of your neighbor two doors down (and so on), going to cut the cable, that the estate will no longer have the service. I had problems with the company and dealt with them directly, now they slander me, my solicitor thought I was pulling his leg, until I got him to contact the neighbors and now he will be pulling UPC. This will be a very expensive lesson for UPC, they don't seem to realize that customer loyalty is key, as ESB are looking at installing fiber to door in the coming years.
UPC. A/C No: [protected] ... Margaret Roe, 3 Oak Glade Court, Blessington Road, Naas.
In the past couple of months the service from UPC has left an awful lot to be desired. I have T.V., Land line and Internet.
At least three a week we lose Internet connection. Recently, I am losing all three of the services, without any notice or apology.
I have, repeatedly, tried to contact UPC by phone, but they are not answering. I have, actually, waited for over half an hour without reply.
I may be incorrect, but I am of the impression that UPC have reduced signal strength as on many occasions the picture on the TV becomes extremely pixelated, so much so that it is impossible to watch programmes. Also, at many times it is impossible for my husband and I to connect to the Internet via our laptops, at the same time.
I am very disappointed in the service and backup I have received from UPC and would ask that you contact UPC in an effort to resolve these problems.
Margaret Roe