Menu
Login
This company have now taken £19.95 from my bank account on two occasions. They have done this by "scamming" a genuine on line company through Equifax. Even though you cancel Equifax, there is no way, unless you have a PHD, to cancel Rewards Now. I have managed to get in touch and they tell you that they can`t issue your money back, even though they are quick enough to take it out. I hope other people will learn from this and check out ANY SITES that ask for your bank card details.
I have been such an idiot not to read the very, very small print but will do so in future.
Please beware when you enter into these supposedly "free"" credit score companies. I got this through Martin Lews Moneysaving Expert site.
The complaint has been investigated and resolved to the customer’s satisfaction.
I too experienced acute frustration with Rewards Now and Credit Score Matters. Absolute rubbish. I didn't agree to any terms and conditions, no ASDA voucher. Nothing at all.
Anyway, my first letter of complaint to them wasn't challenging enough, and I received a response saying they wouldn't be able to refund me. Their idea of proof of me entering an agreement with them, was to attach a screenshot of their website. Quite insufficient methinks.
I then proceeded to write the below, and received this positive response. They have said that they will refund me within 7-10 days. I will confirm with you all if it happens.
Don't give up. And should you want to take anything from my letter below, please feel free and I really hope you succeed.
All the best,
ClarkyCat
--------------------
Correspondence with CreditScoreMatters/Rewards Now/Adaptive -- whoever the devil they are
Dear Faye,
Thank you for your email received on 26 July 2011.
A full refund of £39.90 has been processed on your behalf. Please allow 7-10 working days for this be credited to your account.
We are always happy to help and welcome the possibility of you subscribing with Credit Score Matters in the future.
Yours sincerely,
Robin Drake
Customer Services
On behalf of Credit Score Matters
[protected]
contactcreditscorematters.co.uk
To: Contact Creditscorematters; Contact Rewardsnow
I write further to the debits that your company has made from my bank account on xxxx xxxxx xxxx, in the sum of £xx.xx by Credit Score Matters and a £xx.xx by Rewards Now. I do not recall agreeing to your organisation taking such payments. Furthermore, I do not appear to have received any products or services from either of these companies. Please acknowledge receipt of this email and provide the following information:
- Details of the terms and conditions on which you are relying in order to take these payments and evidence of my agreement to such terms;
- Details of how you came to receive my bank details/debit card details;
- A screen shot showing how the terms and conditions were presented on your website;
I am deeply unhappy at what I consider to be the very underhanded tactics used to establish my account. Clearly I am not the only person who feels this way, as a search on the internet reveals much adverse comment and publicity.
I confirm that I wish to cancel any subscription with immediate effect and do not authorise any further payments. I also request an immediate refund of any payments taken from my account. In the absence of an agreement to refund these charges I require that you provide a copy of your complaints procedure and details of any third parties to whom you are obliged to refer unresolved complaints.
Should you fail to provide the above in timely manner I reserve the right to report the matter to the Office of Fair Trading.
Regards,
XXXXXXXX
I've just looked at my bank account to find 3 payments have been made to Rewards Now - I have no idea who they are or when I checked them out but I certainly haven't received anything from them. I certainly can't afford to pay them the £60 it's seems to have cost so far (£19.95 per month since March).
Do they have a connection to Credit Score Matters because they have done the same thing too for the same period on the same days for the same amount? I haven't received anything from them either.
I have just ckecked my bank and they have taken 1 payment, I do not have any idea who they are, what they do and I definately have not got any benefit from this...
I have phoned to demand my money back and they were absoulty not wanting to listen and was unable to answer my questions!
Do you have any tips to take the matter further?
There are thousands and thousands of complaints against this company online and none of them matter until the official petition is signed online. Please follow the link below and petition against this company exploiting vulnerable people who are trying to check their credit rating! This company MUST be stopped!
http://epetitions.direct.gov.uk/petitions/17209
where do you send the email to . they have taken more than ten lots of 19.95 . thanks rebbeca
you can contact me on r.mell@ymail.com