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CB Hotels and Accommodations RIU Hotels & Resorts children were not allowed in riu palace zanzibar and were accomodate in la gemma in room with mouse
RIU Hotels & Resorts

RIU Hotels & Resorts review: children were not allowed in riu palace zanzibar and were accomodate in la gemma in room with mouse

D
Author of the review
12:06 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

When we arrived in Rio Palace Zanzibar we realized that children could not stay with us and five hours discussions with front office manager of Rio and representative of TUI 4 people from our group /two of them under 18 years old - from two families/. I already asked officially TUI how they accepted reservation /which are attached/ in which the age are not filled in. The children were accommodated in La Gemma in two rooms, no matter that we paid for better one like Rio Palace.
My children were in room 325 in which were mouse's which ate from their food and [censored] on the bed and their clothes, as you can see from attached pictures.
I still could not accept and understand what is this rule - not to accept children /no matter that we saw such in the hotel/ and split them from their parents and friends and to leave in such conditions /with mouse in the room/. During our vacation I had to move between the too hotels and to lose my time.

I am waiting your reply before to decide what will be my next steps and how to use this pictures.

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  3. RIU Hotels & Resorts emails
  4. RIU Hotels & Resorts address
    C/ Llaud s/n (RIU Centre), Balearic Islands, Palma de Mallorca, 07610, Spain
  5. RIU Hotels & Resorts social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 20, 2024
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RIU Hotels & Resorts Category
RIU Hotels & Resorts is ranked 5 among 115 companies in the Hotels and Accommodations category
#03 Radisson Hotels Radisson Hotels #04 Travel Triangle Travel Triangle #05 RIU Hotels & Resorts RIU Hotels & Resorts #06 Sonesta Sonesta #07 HotelPlanner.com HotelPlanner.com

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