CB Hotels and Accommodations RIU Hotels & Resorts Rude customer service and poor housekeeping service

RIU Hotels & Resorts review: Rude customer service and poor housekeeping service 1

Vanessa Fleming of US

May 07, 2024 12:02 am EDT

Verified customer

Review updated: May 09, 2024

Featured review

We arrive at RIU Orchi Rio on April 30th, 2024, upon checking in the customer service team was very rude. And unprofessional we arrive at 3:30 pm. I have reservation for 2 rooms. We were traveling as a family and my 80-year-old dad was with us, and he was having problems with his bank card being declined and the young lady that was helping him was very unprofessional and rude to him which was a quick fix we called the bank to let them know that it was him and that he was in Jamica and will be using his card. We ask her was it possible if my dad could be close to all the activity and she completely ignored us and whine up putting him on the second floor all the way at the end of the hall. I never ever delt with so many rude people in my life that whole front desk all need to be in a customer service training class. On our 3rd day as we were leaving our room to go meet the bus for our excursion. The housekeeper ran down the hall chasing us wanted to know what room we had and I gave her one of the rooms number she ask me could I sign here. Ok I though it was no big deal. I signed one of the rooms but what I learned later was I signed for her to not clean the room. so, when we got back to our rooms me and my husband room was clean, but my young adult children room was no touch at all it was no clean towel beds was made up trash was in the trash cans. I did have some good experience the people in the entertainment department was very friendly they would greet you when you see them passing through and the resort itself was beautiful. Also, the fold up couch in 1366 needs to be thrown out it has all kinds of stains on it and I refuse to let my kids sleep on that we did report it, and nothing was done even Dow they said someone will come and take it out.

Claimed loss: none

Desired outcome: I would like an apology and a discount at another RIU resort i will not be visiting RIU in Orchi Rio Resort again.

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F. Krajcik

1 complaint

4 comments

F. Krajcik

May 09, 2024 6:32 am EDT

Verified customer

Hey, it's important to bring these issues to the attention of higher management at RIU Hotels. If the front desk isn't helpful, try contacting RIU’s main customer service via email or phone. Clearly explain the problems you encountered and how they affected your stay, especially with your father and the room cleanliness. If the response isn’t satisfactory, you could consider writing a detailed review online to share your experience or reaching out to a travel review website where RIU might be more motivated to resolve your complaints effectively.

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complaints@riu.com

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