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RIU Hotels & Resorts

RIU Hotels & Resorts review: Customer service

B
Author of the review
3:15 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

One week between 13th -20th October 2023, All Inclusive, Riu Bravo, Majorca. No one to take luggage to room or when we left. It was not offered, told to do it ourselves, we are both in our 70's. Room located in other building, long walk dragging our cases. Although access to Wifi was printed on our paper work, it was not explained to us. Service in dining room, only once did Maitre D, show us to a table, otherwise it was a shamble, find it yourself. Waiter service much to be desired, when wanting to order a drink or do it yourself. No coffee making facility in room or water and drinks in fridge. So we had to carry water bottles to our room. We have for many, many years always used Riu hotels and have found them to be over and above for customer service. A manager is always available, but on this occasion, no one. The pillows were awful, had to ask for others. There was a leak in the shower room, but was sorted once reported to reception. This one however, was the worst ever. Really spoilt our holiday. However, the cleanliness of our room was very good.

Desired outcome: A little bit of thought would be advisable for customers in future. Would not recommend this hotel unless customer service improves greatly.

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  3. RIU Hotels & Resorts emails
  4. RIU Hotels & Resorts address
    C/ Llaud s/n (RIU Centre), Balearic Islands, Palma de Mallorca, 07610, Spain
  5. RIU Hotels & Resorts social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 20, 2024
RIU Hotels & Resorts Category
RIU Hotels & Resorts is ranked 5 among 115 companies in the Hotels and Accommodations category
#03 Radisson Hotels Radisson Hotels #04 Travel Triangle Travel Triangle #05 RIU Hotels & Resorts RIU Hotels & Resorts #06 Sonesta Sonesta #07 HotelPlanner.com HotelPlanner.com

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