Menu
Categories Consumer FAQ Business FAQ
FAQ
Consumer FAQ Business FAQ
For Business Write a review File a complaint
Sign Up
For Business Write a review File a complaint
CB Hotels and Accommodations RIU Hotels & Resorts Hotel overcrowding
RIU Hotels & Resorts

RIU Hotels & Resorts review: Hotel overcrowding

J
Author of the review
6:23 pm EDT
Verified customer The reviewer confirmed their account using Facebook. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Booking Ref [protected]



First of all can I thank you for organising for us to stay at the Riu Paraiso Resort Lanzarote .

The staff at the resort are impeccable and work so hard to deliver great customer service .

Sadly I do not feel the resort is of the platinum level we paid for or delivered a platinum service I would say we experienced 3 star while we were there.

We have just returned from our week away and unfortunately have to contact you on a negative note, your company is always our trusted brand and our usual go to as we both work very hard and look forward to a relaxing time and much needed break away.

Sadly relaxation was impossible as the beginning of our week was absolutely ruined by being your hotel being massively overcrowded ( this was confirmed by your reps to us ). We struggled to get a seat at dinner and on two occasion returned to our table during choosing courses to find our tables cleared, and new diners sitting there, we were forced to eat out three nights to avoid the chaos, The place was absolutely packed throughout and most uncomfortable at meal times and around the pool with not enough seats to go around, the butlins like entertainment was terrible, I could go to butlins much cheaper, in the restaurants children were running loose and touching food and putting it back, nobody monitoring them or imposing the resorts clothing policy some people often sitting in wet swimwear leaving wet seats. We even got told off for finding seats at a table set for 4 as we had no other options.

Most uncomfortable

Also at no point were we informed we would be sharing with the hotel next door and believe me I have looked at all of the hotel information.

During the day when we did manage to get a lounger later in the day we felt pressured to leave or move over in the evening as at around 5.30 the pool men were putting the sun beds back around us. Looking at their watches as if we were overstaying. It was not pleasant.

The drinks stations are a free for all with alcohol beside the soft drinks, I witnessed twice children putting lager in their glasses, surely this needs a rethink or monitoring . We have done platinum in the past and this was nowhere near the standards we expected or have experienced.

If I may suggest a few things, in the lobby bar I have never been in one that doesn’t offer glass mats, my drink dripped all over me , no nibbles or even ambient music. The restaurant could at least have an adult only section, it’s big enough and maybe some outside entertainment as we were unable to get a seat due to the volume of people. I did complain to the reps via chat but as there was nothing they could do about overcrowding I left it to the end of our stay ticket No [protected] they offered me a £100 for two of us off a next holiday that I declined as we spent more than that on eating out.

I feel this is not enough to compensate us for our extra costs to eat and drink out for 3 days to avoid the mayhem.

We both look forward to holiday again with you soon but hope to not experience the disappointments we have endured I am sure there will be other people unhappy as we were.

On a positive the hotel staff always managed a smile and kept the resort impeccably clean

I look forward to your reply.

Claimed loss: .£200

Desired outcome: Partial compensation to cover having to est and drink out

Confidential Information Hidden: This section contains confidential information visible to verified RIU Hotels & Resorts representatives only. If you are affiliated with RIU Hotels & Resorts, please claim your business to access these details.

More
Send message
Copy link
Report
0 comments
Add a comment

More RIU Hotels & Resorts reviews & complaints

RIU Hotels & Resorts - We will now become your 'nightmare'! 48
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
RIU Hotels & Resorts - Casino scam 58
RIU Hotels & Resorts - Riu class membership 13
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
RIU Hotels & Resorts - Customer service 2
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
RIU Hotels & Resorts - Unthinkable conditions
RIU Hotels & Resorts - service and rooms
RIU Hotels & Resorts - All of our wedding gifts were stolen!! 1
RIU Hotels & Resorts - riu hotels
RIU Hotels & Resorts - riu palace paradise island, bahamas
RIU Hotels & Resorts - Drinks / food / service workers
View all RIU Hotels & Resorts reviews and complaints

  1. RIU Hotels & Resorts Contacts

  2. RIU Hotels & Resorts phone numbers
    8800 100 6350
    8800 100 6350
    Click up if you have successfully reached RIU Hotels & Resorts by calling 8800 100 6350 phone number 1 1 users reported that they have successfully reached RIU Hotels & Resorts by calling 8800 100 6350 phone number Click down if you have unsuccessfully reached RIU Hotels & Resorts by calling 8800 100 6350 phone number 2 2 users reported that they have UNsuccessfully reached RIU Hotels & Resorts by calling 8800 100 6350 phone number
    25%
    Confidence score
    Russia
    +34 902 400 502
    +34 902 400 502
    Click up if you have successfully reached RIU Hotels & Resorts by calling +34 902 400 502 phone number 27 27 users reported that they have successfully reached RIU Hotels & Resorts by calling +34 902 400 502 phone number Click down if you have unsuccessfully reached RIU Hotels & Resorts by calling +34 902 400 502 phone number 22 22 users reported that they have UNsuccessfully reached RIU Hotels & Resorts by calling +34 902 400 502 phone number
    10%
    Confidence score
    Spain
    +34 871 966 296
    +34 871 966 296
    Click up if you have successfully reached RIU Hotels & Resorts by calling +34 871 966 296 phone number 8 8 users reported that they have successfully reached RIU Hotels & Resorts by calling +34 871 966 296 phone number Click down if you have unsuccessfully reached RIU Hotels & Resorts by calling +34 871 966 296 phone number 8 8 users reported that they have UNsuccessfully reached RIU Hotels & Resorts by calling +34 871 966 296 phone number
    Spain
    +54 800 444 2021
    +54 800 444 2021
    Click up if you have successfully reached RIU Hotels & Resorts by calling +54 800 444 2021 phone number 1 1 users reported that they have successfully reached RIU Hotels & Resorts by calling +54 800 444 2021 phone number Click down if you have unsuccessfully reached RIU Hotels & Resorts by calling +54 800 444 2021 phone number 1 1 users reported that they have UNsuccessfully reached RIU Hotels & Resorts by calling +54 800 444 2021 phone number
    Argentina
    +61 800 669 201
    +61 800 669 201
    Click up if you have successfully reached RIU Hotels & Resorts by calling +61 800 669 201 phone number 0 0 users reported that they have successfully reached RIU Hotels & Resorts by calling +61 800 669 201 phone number Click down if you have unsuccessfully reached RIU Hotels & Resorts by calling +61 800 669 201 phone number 0 0 users reported that they have UNsuccessfully reached RIU Hotels & Resorts by calling +61 800 669 201 phone number
    Australia
    +43 800 8866 8277
    +43 800 8866 8277
    Click up if you have successfully reached RIU Hotels & Resorts by calling +43 800 8866 8277 phone number 0 0 users reported that they have successfully reached RIU Hotels & Resorts by calling +43 800 8866 8277 phone number Click down if you have unsuccessfully reached RIU Hotels & Resorts by calling +43 800 8866 8277 phone number 0 0 users reported that they have UNsuccessfully reached RIU Hotels & Resorts by calling +43 800 8866 8277 phone number
    Austria
    +55 800 892 3280
    +55 800 892 3280
    Click up if you have successfully reached RIU Hotels & Resorts by calling +55 800 892 3280 phone number 0 0 users reported that they have successfully reached RIU Hotels & Resorts by calling +55 800 892 3280 phone number Click down if you have unsuccessfully reached RIU Hotels & Resorts by calling +55 800 892 3280 phone number 0 0 users reported that they have UNsuccessfully reached RIU Hotels & Resorts by calling +55 800 892 3280 phone number
    Brazil
    +1 (866) 845-3765
    +1 (866) 845-3765
    Click up if you have successfully reached RIU Hotels & Resorts by calling +1 (866) 845-3765 phone number 0 0 users reported that they have successfully reached RIU Hotels & Resorts by calling +1 (866) 845-3765 phone number Click down if you have unsuccessfully reached RIU Hotels & Resorts by calling +1 (866) 845-3765 phone number 0 0 users reported that they have UNsuccessfully reached RIU Hotels & Resorts by calling +1 (866) 845-3765 phone number
    Canada
    +56 800 835 126
    +56 800 835 126
    Click up if you have successfully reached RIU Hotels & Resorts by calling +56 800 835 126 phone number 0 0 users reported that they have successfully reached RIU Hotels & Resorts by calling +56 800 835 126 phone number Click down if you have unsuccessfully reached RIU Hotels & Resorts by calling +56 800 835 126 phone number 0 0 users reported that they have UNsuccessfully reached RIU Hotels & Resorts by calling +56 800 835 126 phone number
    Chile
    +57 800 752 2201
    +57 800 752 2201
    Click up if you have successfully reached RIU Hotels & Resorts by calling +57 800 752 2201 phone number 1 1 users reported that they have successfully reached RIU Hotels & Resorts by calling +57 800 752 2201 phone number Click down if you have unsuccessfully reached RIU Hotels & Resorts by calling +57 800 752 2201 phone number 0 0 users reported that they have UNsuccessfully reached RIU Hotels & Resorts by calling +57 800 752 2201 phone number
    100%
    Confidence score
    Colombia
    506 2681 2350
    506 2681 2350
    Click up if you have successfully reached RIU Hotels & Resorts by calling 506 2681 2350 phone number 0 0 users reported that they have successfully reached RIU Hotels & Resorts by calling 506 2681 2350 phone number Click down if you have unsuccessfully reached RIU Hotels & Resorts by calling 506 2681 2350 phone number 0 0 users reported that they have UNsuccessfully reached RIU Hotels & Resorts by calling 506 2681 2350 phone number
    Costa Rica
    +593 800 000 039
    +593 800 000 039
    Click up if you have successfully reached RIU Hotels & Resorts by calling +593 800 000 039 phone number 0 0 users reported that they have successfully reached RIU Hotels & Resorts by calling +593 800 000 039 phone number Click down if you have unsuccessfully reached RIU Hotels & Resorts by calling +593 800 000 039 phone number 0 0 users reported that they have UNsuccessfully reached RIU Hotels & Resorts by calling +593 800 000 039 phone number
    Ecuador
    +33 811 655 273
    +33 811 655 273
    Click up if you have successfully reached RIU Hotels & Resorts by calling +33 811 655 273 phone number 0 0 users reported that they have successfully reached RIU Hotels & Resorts by calling +33 811 655 273 phone number Click down if you have unsuccessfully reached RIU Hotels & Resorts by calling +33 811 655 273 phone number 0 0 users reported that they have UNsuccessfully reached RIU Hotels & Resorts by calling +33 811 655 273 phone number
    France
    +49 800 723 4360
    +49 800 723 4360
    Click up if you have successfully reached RIU Hotels & Resorts by calling +49 800 723 4360 phone number 1 1 users reported that they have successfully reached RIU Hotels & Resorts by calling +49 800 723 4360 phone number Click down if you have unsuccessfully reached RIU Hotels & Resorts by calling +49 800 723 4360 phone number 0 0 users reported that they have UNsuccessfully reached RIU Hotels & Resorts by calling +49 800 723 4360 phone number
    100%
    Confidence score
    Germany
    +502 800 835 0350
    +502 800 835 0350
    Click up if you have successfully reached RIU Hotels & Resorts by calling +502 800 835 0350 phone number 1 1 users reported that they have successfully reached RIU Hotels & Resorts by calling +502 800 835 0350 phone number Click down if you have unsuccessfully reached RIU Hotels & Resorts by calling +502 800 835 0350 phone number 0 0 users reported that they have UNsuccessfully reached RIU Hotels & Resorts by calling +502 800 835 0350 phone number
    100%
    Confidence score
    Guatemala
    +91 800 031 0011
    +91 800 031 0011
    Click up if you have successfully reached RIU Hotels & Resorts by calling +91 800 031 0011 phone number 0 0 users reported that they have successfully reached RIU Hotels & Resorts by calling +91 800 031 0011 phone number Click down if you have unsuccessfully reached RIU Hotels & Resorts by calling +91 800 031 0011 phone number 0 0 users reported that they have UNsuccessfully reached RIU Hotels & Resorts by calling +91 800 031 0011 phone number
    India
    +39 800 976 304
    +39 800 976 304
    Click up if you have successfully reached RIU Hotels & Resorts by calling +39 800 976 304 phone number 0 0 users reported that they have successfully reached RIU Hotels & Resorts by calling +39 800 976 304 phone number Click down if you have unsuccessfully reached RIU Hotels & Resorts by calling +39 800 976 304 phone number 1 1 users reported that they have UNsuccessfully reached RIU Hotels & Resorts by calling +39 800 976 304 phone number
    Italy
    +1 (876) 940-8019
    +1 (876) 940-8019
    Click up if you have successfully reached RIU Hotels & Resorts by calling +1 (876) 940-8019 phone number 0 0 users reported that they have successfully reached RIU Hotels & Resorts by calling +1 (876) 940-8019 phone number Click down if you have unsuccessfully reached RIU Hotels & Resorts by calling +1 (876) 940-8019 phone number 0 0 users reported that they have UNsuccessfully reached RIU Hotels & Resorts by calling +1 (876) 940-8019 phone number
    Jamaica
    +352 80 024 812
    +352 80 024 812
    Click up if you have successfully reached RIU Hotels & Resorts by calling +352 80 024 812 phone number 0 0 users reported that they have successfully reached RIU Hotels & Resorts by calling +352 80 024 812 phone number Click down if you have unsuccessfully reached RIU Hotels & Resorts by calling +352 80 024 812 phone number 0 0 users reported that they have UNsuccessfully reached RIU Hotels & Resorts by calling +352 80 024 812 phone number
    Luxembourg
    +230 650 4209
    +230 650 4209
    Click up if you have successfully reached RIU Hotels & Resorts by calling +230 650 4209 phone number 0 0 users reported that they have successfully reached RIU Hotels & Resorts by calling +230 650 4209 phone number Click down if you have unsuccessfully reached RIU Hotels & Resorts by calling +230 650 4209 phone number 0 0 users reported that they have UNsuccessfully reached RIU Hotels & Resorts by calling +230 650 4209 phone number
    Mauritius
    +52 800 225 5748
    +52 800 225 5748
    Click up if you have successfully reached RIU Hotels & Resorts by calling +52 800 225 5748 phone number 11 11 users reported that they have successfully reached RIU Hotels & Resorts by calling +52 800 225 5748 phone number Click down if you have unsuccessfully reached RIU Hotels & Resorts by calling +52 800 225 5748 phone number 4 4 users reported that they have UNsuccessfully reached RIU Hotels & Resorts by calling +52 800 225 5748 phone number
    47%
    Confidence score
    Mexico
    +507 282 0460
    +507 282 0460
    Click up if you have successfully reached RIU Hotels & Resorts by calling +507 282 0460 phone number 1 1 users reported that they have successfully reached RIU Hotels & Resorts by calling +507 282 0460 phone number Click down if you have unsuccessfully reached RIU Hotels & Resorts by calling +507 282 0460 phone number 3 3 users reported that they have UNsuccessfully reached RIU Hotels & Resorts by calling +507 282 0460 phone number
    Panama
    +595 800 521 0023
    +595 800 521 0023
    Click up if you have successfully reached RIU Hotels & Resorts by calling +595 800 521 0023 phone number 0 0 users reported that they have successfully reached RIU Hotels & Resorts by calling +595 800 521 0023 phone number Click down if you have unsuccessfully reached RIU Hotels & Resorts by calling +595 800 521 0023 phone number 0 0 users reported that they have UNsuccessfully reached RIU Hotels & Resorts by calling +595 800 521 0023 phone number
    Paraguay
    +51 80 054 881
    +51 80 054 881
    Click up if you have successfully reached RIU Hotels & Resorts by calling +51 80 054 881 phone number 0 0 users reported that they have successfully reached RIU Hotels & Resorts by calling +51 80 054 881 phone number Click down if you have unsuccessfully reached RIU Hotels & Resorts by calling +51 80 054 881 phone number 0 0 users reported that they have UNsuccessfully reached RIU Hotels & Resorts by calling +51 80 054 881 phone number
    Peru
    +48 801 080 996
    +48 801 080 996
    Click up if you have successfully reached RIU Hotels & Resorts by calling +48 801 080 996 phone number 0 0 users reported that they have successfully reached RIU Hotels & Resorts by calling +48 801 080 996 phone number Click down if you have unsuccessfully reached RIU Hotels & Resorts by calling +48 801 080 996 phone number 0 0 users reported that they have UNsuccessfully reached RIU Hotels & Resorts by calling +48 801 080 996 phone number
    Poland
    +351 808 780 809
    +351 808 780 809
    Click up if you have successfully reached RIU Hotels & Resorts by calling +351 808 780 809 phone number 1 1 users reported that they have successfully reached RIU Hotels & Resorts by calling +351 808 780 809 phone number Click down if you have unsuccessfully reached RIU Hotels & Resorts by calling +351 808 780 809 phone number 0 0 users reported that they have UNsuccessfully reached RIU Hotels & Resorts by calling +351 808 780 809 phone number
    100%
    Confidence score
    Portugal
    +27 800 981 824
    +27 800 981 824
    Click up if you have successfully reached RIU Hotels & Resorts by calling +27 800 981 824 phone number 0 0 users reported that they have successfully reached RIU Hotels & Resorts by calling +27 800 981 824 phone number Click down if you have unsuccessfully reached RIU Hotels & Resorts by calling +27 800 981 824 phone number 0 0 users reported that they have UNsuccessfully reached RIU Hotels & Resorts by calling +27 800 981 824 phone number
    South Africa
    +41 800 723 436
    +41 800 723 436
    Click up if you have successfully reached RIU Hotels & Resorts by calling +41 800 723 436 phone number 0 0 users reported that they have successfully reached RIU Hotels & Resorts by calling +41 800 723 436 phone number Click down if you have unsuccessfully reached RIU Hotels & Resorts by calling +41 800 723 436 phone number 0 0 users reported that they have UNsuccessfully reached RIU Hotels & Resorts by calling +41 800 723 436 phone number
    Switzerland
    +598 405 210 121
    +598 405 210 121
    Click up if you have successfully reached RIU Hotels & Resorts by calling +598 405 210 121 phone number 0 0 users reported that they have successfully reached RIU Hotels & Resorts by calling +598 405 210 121 phone number Click down if you have unsuccessfully reached RIU Hotels & Resorts by calling +598 405 210 121 phone number 0 0 users reported that they have UNsuccessfully reached RIU Hotels & Resorts by calling +598 405 210 121 phone number
    Uruguay
    +58 800 100 4916
    +58 800 100 4916
    Click up if you have successfully reached RIU Hotels & Resorts by calling +58 800 100 4916 phone number 0 0 users reported that they have successfully reached RIU Hotels & Resorts by calling +58 800 100 4916 phone number Click down if you have unsuccessfully reached RIU Hotels & Resorts by calling +58 800 100 4916 phone number 2 2 users reported that they have UNsuccessfully reached RIU Hotels & Resorts by calling +58 800 100 4916 phone number
    Venezuela
    +44 870 099 0935
    +44 870 099 0935
    Click up if you have successfully reached RIU Hotels & Resorts by calling +44 870 099 0935 phone number 24 24 users reported that they have successfully reached RIU Hotels & Resorts by calling +44 870 099 0935 phone number Click down if you have unsuccessfully reached RIU Hotels & Resorts by calling +44 870 099 0935 phone number 7 7 users reported that they have UNsuccessfully reached RIU Hotels & Resorts by calling +44 870 099 0935 phone number
    55%
    Confidence score
    United Kingdom
    +1 (888) 748-4990
    +1 (888) 748-4990
    Click up if you have successfully reached RIU Hotels & Resorts by calling +1 (888) 748-4990 phone number 0 0 users reported that they have successfully reached RIU Hotels & Resorts by calling +1 (888) 748-4990 phone number Click down if you have unsuccessfully reached RIU Hotels & Resorts by calling +1 (888) 748-4990 phone number 0 0 users reported that they have UNsuccessfully reached RIU Hotels & Resorts by calling +1 (888) 748-4990 phone number
    United States
    More phone numbers
  3. RIU Hotels & Resorts emails
  4. RIU Hotels & Resorts address
    C/ Llaud s/n (RIU Centre), Balearic Islands, Palma de Mallorca, 07610, Spain
  5. RIU Hotels & Resorts social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 20, 2024
RIU Hotels & Resorts Category
RIU Hotels & Resorts is ranked 5 among 115 companies in the Hotels and Accommodations category
#03 Radisson Hotels Radisson Hotels #04 Travel Triangle Travel Triangle #05 RIU Hotels & Resorts RIU Hotels & Resorts #06 Sonesta Sonesta #07 HotelPlanner.com HotelPlanner.com

Most discussed complaints

Casino scam
20
(opinions to this review)
 paid initially for reservation and was charged again the day of arrival
1
(opinions to this review)
 RIU Palace Riviera Maya
1
(opinions to this review)
 Rude customer service and poor housekeeping service
1
(opinions to this review)
 RIU Paradise Island Bahamas - swimming pool
1
(opinions to this review)
RIU Hotels & Resorts Alternatives
AAA Carolinas 16 reviews Hotel Quartier Latin 1 review Sapphire Resorts 33 reviews Holiday Inn 280 reviews Kanantik Belize 4 reviews