CB Hotels and Accommodations RIU Hotels & Resorts Riu is a rip off and thieves

RIU Hotels & Resorts review: Riu is a rip off and thieves

mosa71 of Yonkers, US

Jul 18, 2024 5:26 pm EDT

Verified customer

Featured review

So, we went the end of March 2024, and we were supposed to stay there for a week for a birthday celebration. Unfortunately, the same day of our arrival, there was a death in the family causing to have to change our plans and return home. That night I called JetBlue Vacations and explained the situation and explained to them we needed a flight back home. I was told by JetBlue Vacations to speak with the hotel and inform them of the situation and we should get a refund for the unused nights. So, I went to the front desk that night (mind you it's the first day at the resort) and asked to speak to a manager. I was told there was no manager on shift and to return the next morning. The next morning before departing to the airport, I spoke to the shift manager and explained the situation. I was told to "not worry about it" that they would credit us the remaining 5 days that we did not use, and they will inform JetBlue Vacations of our early departure so we can get credited. Fast forward to middle of July 2024 (4 months later), JetBlue Vacations has not credited/refunded us for the 5 days of unused stay and neither has RIU. DO NOT stay at this resort as they are liars and thieves. This is sad of me to say because I have stayed at this hotel before and it's a big disappointment. I usually do not leave reviews because it is based on one's individual experience, BUT if you find yourself in this unique situation then make sure you get everything documented by the hotel because RIU Republica (Punta Cana) will tell you "don't worry about it, trust us we will get it done for you" and "you do not need any paperwork, we will send everything over to JetBlue".

Recommendation: Do not trust nor waste your money on this hotel and if so get documentation

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United States

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RIU Hotels & Resorts emails

complaints@riu.com

100%
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Support

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palace.pacifico@riu.com

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More emails

RIU Hotels & Resorts address

C/ Llaud s/n (RIU Centre), Balearic Islands, Palma de Mallorca, 07610, Spain

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Nov 20, 2024