Menu
Categories Consumer FAQ Business FAQ
FAQ
Consumer FAQ Business FAQ
For Business Write a review File a complaint
Sign Up
For Business Write a review File a complaint
CB Hotels and Accommodations RIU Hotels & Resorts RIU palace Aruba
RIU Hotels & Resorts

RIU Hotels & Resorts review: RIU palace Aruba

A
Author of the review
6:38 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Problems at riu Aruba AnnMarie Lepore Reservation #RNT4FTYK Kristen Lepore reservation #WRC16K31

We would like to get compensated for all the money that was wasted staying in beautiful Aruba at such a disgrace of a hotel.

We arrived at the Aruba Riu on August 21st - 28th. We stayed at the Riu to attend a wedding there. Here are problems that were encountered. This was from the bride but the same problems were experienced by all.

This hotel is absolutely disgusting. I just got home from my wedding august 26, 2023… I don’t even know where to start……. I had around 80 guest stay at the hotel and at least 30 of us had to switch our rooms because of the mold and mildew smell. It’s horrendous! They paint over the mold in the rooms. Upon checking in my guest there was another guest at the lobby desk switching her room because she had mold growing off her clothes- the hotel then gave this room to another guest. The staff is completely rude prob because every single person in that hotel had the same complain. The toilets were not functioning, the amount of rooms that had leaks coming from the ceiling were unacceptable. Personal items were missing from rooms. I wrote on the Facebook page and most of the people on there agreed with me. Then they blocked me from the page. Why? If this is supposed to be for honest experiences why would they block my post ? What are they hiding ? I don’t understand if so many people have these issues why haven’t they done anything about it ? A wedding week that was supposed to be relaxing turned into the biggest headache. I would not recommend this hotel to a single person. I can’t even believe their still in business.

This went on in the pool. Absolutely disgusting for a family resort while riu staff watched.

Mold and burnt outlets in the rooms.

https://www.facebook.com/groups/44607679876/permalink/10160256994894877/

This went on in the pool. Absolutely disgusting for a family resort while riu staff watched.

Mold and burnt outlets in the rooms.

IMG_0367.jpeg

Thank you,

AnnMarie Lepore reservation RNT4FTYK

Kristen Lepore reservation WRC16K31

Desired outcome: Total compensation for what we paid

More
Send message
Copy link
Report
0 comments
Add a comment

More RIU Hotels & Resorts reviews & complaints

RIU Hotels & Resorts - We will now become your 'nightmare'! 48
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
RIU Hotels & Resorts - Casino scam 58
RIU Hotels & Resorts - Riu class membership 13
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
RIU Hotels & Resorts - Customer service 2
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
RIU Hotels & Resorts - Unthinkable conditions
RIU Hotels & Resorts - service and rooms
RIU Hotels & Resorts - All of our wedding gifts were stolen!! 1
RIU Hotels & Resorts - riu hotels
RIU Hotels & Resorts - riu palace paradise island, bahamas
RIU Hotels & Resorts - Drinks / food / service workers
View all RIU Hotels & Resorts reviews and complaints

  1. RIU Hotels & Resorts Contacts

  2. RIU Hotels & Resorts phone numbers
    8800 100 6350
    8800 100 6350
    Click up if you have successfully reached RIU Hotels & Resorts by calling 8800 100 6350 phone number 1 1 users reported that they have successfully reached RIU Hotels & Resorts by calling 8800 100 6350 phone number Click down if you have unsuccessfully reached RIU Hotels & Resorts by calling 8800 100 6350 phone number 2 2 users reported that they have UNsuccessfully reached RIU Hotels & Resorts by calling 8800 100 6350 phone number
    25%
    Confidence score
    Russia
    +34 902 400 502
    +34 902 400 502
    Click up if you have successfully reached RIU Hotels & Resorts by calling +34 902 400 502 phone number 27 27 users reported that they have successfully reached RIU Hotels & Resorts by calling +34 902 400 502 phone number Click down if you have unsuccessfully reached RIU Hotels & Resorts by calling +34 902 400 502 phone number 22 22 users reported that they have UNsuccessfully reached RIU Hotels & Resorts by calling +34 902 400 502 phone number
    10%
    Confidence score
    Spain
    +34 871 966 296
    +34 871 966 296
    Click up if you have successfully reached RIU Hotels & Resorts by calling +34 871 966 296 phone number 8 8 users reported that they have successfully reached RIU Hotels & Resorts by calling +34 871 966 296 phone number Click down if you have unsuccessfully reached RIU Hotels & Resorts by calling +34 871 966 296 phone number 8 8 users reported that they have UNsuccessfully reached RIU Hotels & Resorts by calling +34 871 966 296 phone number
    Spain
    +54 800 444 2021
    +54 800 444 2021
    Click up if you have successfully reached RIU Hotels & Resorts by calling +54 800 444 2021 phone number 1 1 users reported that they have successfully reached RIU Hotels & Resorts by calling +54 800 444 2021 phone number Click down if you have unsuccessfully reached RIU Hotels & Resorts by calling +54 800 444 2021 phone number 1 1 users reported that they have UNsuccessfully reached RIU Hotels & Resorts by calling +54 800 444 2021 phone number
    Argentina
    +61 800 669 201
    +61 800 669 201
    Click up if you have successfully reached RIU Hotels & Resorts by calling +61 800 669 201 phone number 0 0 users reported that they have successfully reached RIU Hotels & Resorts by calling +61 800 669 201 phone number Click down if you have unsuccessfully reached RIU Hotels & Resorts by calling +61 800 669 201 phone number 0 0 users reported that they have UNsuccessfully reached RIU Hotels & Resorts by calling +61 800 669 201 phone number
    Australia
    +43 800 8866 8277
    +43 800 8866 8277
    Click up if you have successfully reached RIU Hotels & Resorts by calling +43 800 8866 8277 phone number 0 0 users reported that they have successfully reached RIU Hotels & Resorts by calling +43 800 8866 8277 phone number Click down if you have unsuccessfully reached RIU Hotels & Resorts by calling +43 800 8866 8277 phone number 0 0 users reported that they have UNsuccessfully reached RIU Hotels & Resorts by calling +43 800 8866 8277 phone number
    Austria
    +55 800 892 3280
    +55 800 892 3280
    Click up if you have successfully reached RIU Hotels & Resorts by calling +55 800 892 3280 phone number 0 0 users reported that they have successfully reached RIU Hotels & Resorts by calling +55 800 892 3280 phone number Click down if you have unsuccessfully reached RIU Hotels & Resorts by calling +55 800 892 3280 phone number 0 0 users reported that they have UNsuccessfully reached RIU Hotels & Resorts by calling +55 800 892 3280 phone number
    Brazil
    +1 (866) 845-3765
    +1 (866) 845-3765
    Click up if you have successfully reached RIU Hotels & Resorts by calling +1 (866) 845-3765 phone number 0 0 users reported that they have successfully reached RIU Hotels & Resorts by calling +1 (866) 845-3765 phone number Click down if you have unsuccessfully reached RIU Hotels & Resorts by calling +1 (866) 845-3765 phone number 0 0 users reported that they have UNsuccessfully reached RIU Hotels & Resorts by calling +1 (866) 845-3765 phone number
    Canada
    +56 800 835 126
    +56 800 835 126
    Click up if you have successfully reached RIU Hotels & Resorts by calling +56 800 835 126 phone number 0 0 users reported that they have successfully reached RIU Hotels & Resorts by calling +56 800 835 126 phone number Click down if you have unsuccessfully reached RIU Hotels & Resorts by calling +56 800 835 126 phone number 0 0 users reported that they have UNsuccessfully reached RIU Hotels & Resorts by calling +56 800 835 126 phone number
    Chile
    +57 800 752 2201
    +57 800 752 2201
    Click up if you have successfully reached RIU Hotels & Resorts by calling +57 800 752 2201 phone number 1 1 users reported that they have successfully reached RIU Hotels & Resorts by calling +57 800 752 2201 phone number Click down if you have unsuccessfully reached RIU Hotels & Resorts by calling +57 800 752 2201 phone number 0 0 users reported that they have UNsuccessfully reached RIU Hotels & Resorts by calling +57 800 752 2201 phone number
    100%
    Confidence score
    Colombia
    506 2681 2350
    506 2681 2350
    Click up if you have successfully reached RIU Hotels & Resorts by calling 506 2681 2350 phone number 0 0 users reported that they have successfully reached RIU Hotels & Resorts by calling 506 2681 2350 phone number Click down if you have unsuccessfully reached RIU Hotels & Resorts by calling 506 2681 2350 phone number 0 0 users reported that they have UNsuccessfully reached RIU Hotels & Resorts by calling 506 2681 2350 phone number
    Costa Rica
    +593 800 000 039
    +593 800 000 039
    Click up if you have successfully reached RIU Hotels & Resorts by calling +593 800 000 039 phone number 0 0 users reported that they have successfully reached RIU Hotels & Resorts by calling +593 800 000 039 phone number Click down if you have unsuccessfully reached RIU Hotels & Resorts by calling +593 800 000 039 phone number 0 0 users reported that they have UNsuccessfully reached RIU Hotels & Resorts by calling +593 800 000 039 phone number
    Ecuador
    +33 811 655 273
    +33 811 655 273
    Click up if you have successfully reached RIU Hotels & Resorts by calling +33 811 655 273 phone number 0 0 users reported that they have successfully reached RIU Hotels & Resorts by calling +33 811 655 273 phone number Click down if you have unsuccessfully reached RIU Hotels & Resorts by calling +33 811 655 273 phone number 0 0 users reported that they have UNsuccessfully reached RIU Hotels & Resorts by calling +33 811 655 273 phone number
    France
    +49 800 723 4360
    +49 800 723 4360
    Click up if you have successfully reached RIU Hotels & Resorts by calling +49 800 723 4360 phone number 1 1 users reported that they have successfully reached RIU Hotels & Resorts by calling +49 800 723 4360 phone number Click down if you have unsuccessfully reached RIU Hotels & Resorts by calling +49 800 723 4360 phone number 0 0 users reported that they have UNsuccessfully reached RIU Hotels & Resorts by calling +49 800 723 4360 phone number
    100%
    Confidence score
    Germany
    +502 800 835 0350
    +502 800 835 0350
    Click up if you have successfully reached RIU Hotels & Resorts by calling +502 800 835 0350 phone number 1 1 users reported that they have successfully reached RIU Hotels & Resorts by calling +502 800 835 0350 phone number Click down if you have unsuccessfully reached RIU Hotels & Resorts by calling +502 800 835 0350 phone number 0 0 users reported that they have UNsuccessfully reached RIU Hotels & Resorts by calling +502 800 835 0350 phone number
    100%
    Confidence score
    Guatemala
    +91 800 031 0011
    +91 800 031 0011
    Click up if you have successfully reached RIU Hotels & Resorts by calling +91 800 031 0011 phone number 0 0 users reported that they have successfully reached RIU Hotels & Resorts by calling +91 800 031 0011 phone number Click down if you have unsuccessfully reached RIU Hotels & Resorts by calling +91 800 031 0011 phone number 0 0 users reported that they have UNsuccessfully reached RIU Hotels & Resorts by calling +91 800 031 0011 phone number
    India
    +39 800 976 304
    +39 800 976 304
    Click up if you have successfully reached RIU Hotels & Resorts by calling +39 800 976 304 phone number 0 0 users reported that they have successfully reached RIU Hotels & Resorts by calling +39 800 976 304 phone number Click down if you have unsuccessfully reached RIU Hotels & Resorts by calling +39 800 976 304 phone number 1 1 users reported that they have UNsuccessfully reached RIU Hotels & Resorts by calling +39 800 976 304 phone number
    Italy
    +1 (876) 940-8019
    +1 (876) 940-8019
    Click up if you have successfully reached RIU Hotels & Resorts by calling +1 (876) 940-8019 phone number 0 0 users reported that they have successfully reached RIU Hotels & Resorts by calling +1 (876) 940-8019 phone number Click down if you have unsuccessfully reached RIU Hotels & Resorts by calling +1 (876) 940-8019 phone number 0 0 users reported that they have UNsuccessfully reached RIU Hotels & Resorts by calling +1 (876) 940-8019 phone number
    Jamaica
    +352 80 024 812
    +352 80 024 812
    Click up if you have successfully reached RIU Hotels & Resorts by calling +352 80 024 812 phone number 0 0 users reported that they have successfully reached RIU Hotels & Resorts by calling +352 80 024 812 phone number Click down if you have unsuccessfully reached RIU Hotels & Resorts by calling +352 80 024 812 phone number 0 0 users reported that they have UNsuccessfully reached RIU Hotels & Resorts by calling +352 80 024 812 phone number
    Luxembourg
    +230 650 4209
    +230 650 4209
    Click up if you have successfully reached RIU Hotels & Resorts by calling +230 650 4209 phone number 0 0 users reported that they have successfully reached RIU Hotels & Resorts by calling +230 650 4209 phone number Click down if you have unsuccessfully reached RIU Hotels & Resorts by calling +230 650 4209 phone number 0 0 users reported that they have UNsuccessfully reached RIU Hotels & Resorts by calling +230 650 4209 phone number
    Mauritius
    +52 800 225 5748
    +52 800 225 5748
    Click up if you have successfully reached RIU Hotels & Resorts by calling +52 800 225 5748 phone number 11 11 users reported that they have successfully reached RIU Hotels & Resorts by calling +52 800 225 5748 phone number Click down if you have unsuccessfully reached RIU Hotels & Resorts by calling +52 800 225 5748 phone number 4 4 users reported that they have UNsuccessfully reached RIU Hotels & Resorts by calling +52 800 225 5748 phone number
    47%
    Confidence score
    Mexico
    +507 282 0460
    +507 282 0460
    Click up if you have successfully reached RIU Hotels & Resorts by calling +507 282 0460 phone number 1 1 users reported that they have successfully reached RIU Hotels & Resorts by calling +507 282 0460 phone number Click down if you have unsuccessfully reached RIU Hotels & Resorts by calling +507 282 0460 phone number 3 3 users reported that they have UNsuccessfully reached RIU Hotels & Resorts by calling +507 282 0460 phone number
    Panama
    +595 800 521 0023
    +595 800 521 0023
    Click up if you have successfully reached RIU Hotels & Resorts by calling +595 800 521 0023 phone number 0 0 users reported that they have successfully reached RIU Hotels & Resorts by calling +595 800 521 0023 phone number Click down if you have unsuccessfully reached RIU Hotels & Resorts by calling +595 800 521 0023 phone number 0 0 users reported that they have UNsuccessfully reached RIU Hotels & Resorts by calling +595 800 521 0023 phone number
    Paraguay
    +51 80 054 881
    +51 80 054 881
    Click up if you have successfully reached RIU Hotels & Resorts by calling +51 80 054 881 phone number 0 0 users reported that they have successfully reached RIU Hotels & Resorts by calling +51 80 054 881 phone number Click down if you have unsuccessfully reached RIU Hotels & Resorts by calling +51 80 054 881 phone number 0 0 users reported that they have UNsuccessfully reached RIU Hotels & Resorts by calling +51 80 054 881 phone number
    Peru
    +48 801 080 996
    +48 801 080 996
    Click up if you have successfully reached RIU Hotels & Resorts by calling +48 801 080 996 phone number 0 0 users reported that they have successfully reached RIU Hotels & Resorts by calling +48 801 080 996 phone number Click down if you have unsuccessfully reached RIU Hotels & Resorts by calling +48 801 080 996 phone number 0 0 users reported that they have UNsuccessfully reached RIU Hotels & Resorts by calling +48 801 080 996 phone number
    Poland
    +351 808 780 809
    +351 808 780 809
    Click up if you have successfully reached RIU Hotels & Resorts by calling +351 808 780 809 phone number 1 1 users reported that they have successfully reached RIU Hotels & Resorts by calling +351 808 780 809 phone number Click down if you have unsuccessfully reached RIU Hotels & Resorts by calling +351 808 780 809 phone number 0 0 users reported that they have UNsuccessfully reached RIU Hotels & Resorts by calling +351 808 780 809 phone number
    100%
    Confidence score
    Portugal
    +27 800 981 824
    +27 800 981 824
    Click up if you have successfully reached RIU Hotels & Resorts by calling +27 800 981 824 phone number 0 0 users reported that they have successfully reached RIU Hotels & Resorts by calling +27 800 981 824 phone number Click down if you have unsuccessfully reached RIU Hotels & Resorts by calling +27 800 981 824 phone number 0 0 users reported that they have UNsuccessfully reached RIU Hotels & Resorts by calling +27 800 981 824 phone number
    South Africa
    +41 800 723 436
    +41 800 723 436
    Click up if you have successfully reached RIU Hotels & Resorts by calling +41 800 723 436 phone number 0 0 users reported that they have successfully reached RIU Hotels & Resorts by calling +41 800 723 436 phone number Click down if you have unsuccessfully reached RIU Hotels & Resorts by calling +41 800 723 436 phone number 0 0 users reported that they have UNsuccessfully reached RIU Hotels & Resorts by calling +41 800 723 436 phone number
    Switzerland
    +598 405 210 121
    +598 405 210 121
    Click up if you have successfully reached RIU Hotels & Resorts by calling +598 405 210 121 phone number 0 0 users reported that they have successfully reached RIU Hotels & Resorts by calling +598 405 210 121 phone number Click down if you have unsuccessfully reached RIU Hotels & Resorts by calling +598 405 210 121 phone number 0 0 users reported that they have UNsuccessfully reached RIU Hotels & Resorts by calling +598 405 210 121 phone number
    Uruguay
    +58 800 100 4916
    +58 800 100 4916
    Click up if you have successfully reached RIU Hotels & Resorts by calling +58 800 100 4916 phone number 0 0 users reported that they have successfully reached RIU Hotels & Resorts by calling +58 800 100 4916 phone number Click down if you have unsuccessfully reached RIU Hotels & Resorts by calling +58 800 100 4916 phone number 2 2 users reported that they have UNsuccessfully reached RIU Hotels & Resorts by calling +58 800 100 4916 phone number
    Venezuela
    +44 870 099 0935
    +44 870 099 0935
    Click up if you have successfully reached RIU Hotels & Resorts by calling +44 870 099 0935 phone number 24 24 users reported that they have successfully reached RIU Hotels & Resorts by calling +44 870 099 0935 phone number Click down if you have unsuccessfully reached RIU Hotels & Resorts by calling +44 870 099 0935 phone number 7 7 users reported that they have UNsuccessfully reached RIU Hotels & Resorts by calling +44 870 099 0935 phone number
    55%
    Confidence score
    United Kingdom
    +1 (888) 748-4990
    +1 (888) 748-4990
    Click up if you have successfully reached RIU Hotels & Resorts by calling +1 (888) 748-4990 phone number 0 0 users reported that they have successfully reached RIU Hotels & Resorts by calling +1 (888) 748-4990 phone number Click down if you have unsuccessfully reached RIU Hotels & Resorts by calling +1 (888) 748-4990 phone number 0 0 users reported that they have UNsuccessfully reached RIU Hotels & Resorts by calling +1 (888) 748-4990 phone number
    United States
    More phone numbers
  3. RIU Hotels & Resorts emails
  4. RIU Hotels & Resorts address
    C/ Llaud s/n (RIU Centre), Balearic Islands, Palma de Mallorca, 07610, Spain
  5. RIU Hotels & Resorts social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 20, 2024
RIU Hotels & Resorts Category
RIU Hotels & Resorts is ranked 5 among 115 companies in the Hotels and Accommodations category
#03 Radisson Hotels Radisson Hotels #04 Travel Triangle Travel Triangle #05 RIU Hotels & Resorts RIU Hotels & Resorts #06 Sonesta Sonesta #07 HotelPlanner.com HotelPlanner.com

Most discussed complaints

Casino scam
20
(opinions to this review)
 paid initially for reservation and was charged again the day of arrival
1
(opinions to this review)
 RIU Palace Riviera Maya
1
(opinions to this review)
 Rude customer service and poor housekeeping service
1
(opinions to this review)
 RIU Paradise Island Bahamas - swimming pool
1
(opinions to this review)
RIU Hotels & Resorts Alternatives
AAA Carolinas 16 reviews Hotel Quartier Latin 1 review Sapphire Resorts 33 reviews Holiday Inn 280 reviews Kanantik Belize 4 reviews