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RIU Hotels & Resorts

RIU Hotels & Resorts review: Room

L
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9:51 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more
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This review was chosen algorithmically as the most valued customer feedback.

I stayed at the Rui Palace Tropical Bay in Negril Jamaica from 9/18-9/22/24.
My name is Lakeya Stevenson and I roomed with my daughter Ke'ziah Stevenson-Francis
Bill no- 4731/[protected]
I stayed in the garden view room #4203
Total amount $1471.60
I am requesting a monetary refund of some sort. My toilet did not work the entire trip. You had to flush the toilet at least 3-4 times after each use before it would go down. I called on this matter several times and the issue was never resolved. The AC unit did not properly work. There were times when the room would be nice and cool and then other times when it felt as if the unit was off. The last issue was ants. They were everywhere. I think there should be some type of extermination often to avoid this issue. The staff was pleasant. The service at the pools and bars was amazing, but the rooms should be just as good. I traveled a long way to enjoy myself and not run into these issues that were never resolved from Wednesday to Sunday. It was embarrassing when other family members came into the room and the toilet wouldn't flush.

Desired outcome: Financial reimbursement of some sort.

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RIU Hotels & Resorts Category
RIU Hotels & Resorts is ranked 5 among 115 companies in the Hotels and Accommodations category
#03 Radisson Hotels Radisson Hotels #04 Travel Triangle Travel Triangle #05 RIU Hotels & Resorts RIU Hotels & Resorts #06 Sonesta Sonesta #07 HotelPlanner.com HotelPlanner.com

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