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CB Hotels and Accommodations RIU Hotels & Resorts Theft of money Riu Palace from Room Los Cabos
RIU Hotels & Resorts

RIU Hotels & Resorts review: Theft of money Riu Palace from Room Los Cabos

K
Author of the review
4:26 pm EDT
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9/26 approximately 220-230 was taken from our room after the maid cleaned. My daughter had about $90.00 about 50 ones and a few 20s from a black wallet from her purse. I had about 40 dollars in ones and some 20s. in a bank envelop inside my carry bag. Both were left out because my husband left the room not knowing we had cash still out. I have to say the approx amount because this was our first full day and we had just began giving out tips from our original stack of 50 ones and 20s. I reported the incident at the hotel and it is hard to even remember the amount, but honestly I felt like they questioned my claim and said they could do nothing and could not prove, the theft. Well it was very real to us and dampened our spirits while at the RIU and so we opt out of cleaning services the entire stay. We swtich our towels, made our beds, threw out our pwn trash. All of which we were entitled but could not trust your staff to do. I know people cannot always be trusted, but I was not pleased with the non uncaring attitude of the staff that called me about the incident a day or so later. I loved the RIU on prior visits and I never in life had a maid steal from me. My daughter is a travel agent and she is hesitate to share Riu as a hotel. Although we know one person should not s spoil the whole trip. Please know your maid took our money so you may want to consider any future claims. The amount she took was not our life savings and we planned to give away in tips so, it did not break us, but no one wants to feel guarded on vacation.

Claimed loss: 220 or so approximately

Desired outcome: Obviously our money, at least a sincere apology and they could have offered a cup a hat a dot a cat or something to show a good gesture.

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  3. RIU Hotels & Resorts emails
  4. RIU Hotels & Resorts address
    C/ Llaud s/n (RIU Centre), Balearic Islands, Palma de Mallorca, 07610, Spain
  5. RIU Hotels & Resorts social media
  6. Jenny
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    Oct 30, 2024
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