Menu
For Business Write a review File a complaint
River Financial Customer Service Phone, Email, Contacts

River Financial
Reviews and Complaints

www.river.com/app

Learn how the rating is calculated

2.7 6 Reviews 4 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

River Financial Reviews 10

ComplaintsBoard
J
Verified customer The reviewer confirmed their account using Google. Learn more

River Financial ID Verification

I attempted to verify my ID, but upon reaching the verification page, it indicated that my browser was unsupported and required the use of Google Chrome. I promptly downloaded Chrome and proceeded with the verification. I've also attached a screen recording of the process (no sensitive information is visible). Unfortunately, I received an error message stating, 'Minimum Image Requirement Failed.' In my attempt to resolve this issue, I initiated a conversation with customer support via chat. To my surprise, they seemed clueless about the problem, and later, my account was inexplicably closed due to 'suspicious activity.' In my opinion, this company's practices are rather questionable.

I wouldn't recommend this website as they maintain stringent requirements and offer little assistance when issues arise.

Read full review of River Financial
View 0 more photos
Hide full review
ComplaintsBoard
L
Verified customer This review was posted by a verified customer. Learn more

River Financial Ultimate BTC Exchange

Team led by an aerospace engineer with a Bitcoin only focus. The UI/UX is best in class and the attention to detail is second to none. Looking forward to this one evolving over the next few years. If fees drop to match Strike spread it is game over for all others.

Read full review of River Financial
Hide full review
ComplaintsBoard
M
Verified customer This review was posted by a verified customer. Learn more

River Financial Future of banking

The future of banking will look much more like River.com. The team is composed of first class principled bitcoiners who are laser-focused on building a better product by concentrating on the only thing that really matters - bitcoin.

Read full review of River Financial
Hide full review
ComplaintsBoard
J
Verified customer This review was posted by a verified customer. Learn more

River Financial Failed to add phone

It’s really frustrating for the app to resist my phone number so many times only to tell me “failed to add phone”. Had my digits correct and everything but you failed to add my number somehow. I don’t think I’ll ever recommend anyone to use this glitch of an app ever again.

Read full review of River Financial
Hide full review
ComplaintsBoard
H
Verified customer This review was posted by a verified customer. Learn more

River Financial Inconvenient - endless ID review

Was excited to use River as they’re based out of Columbus just like my company is. Pretty good design and interface, but the process for KYC review is endless and intrusive. They ask for way too much personal and financial information for me to send my Bitcoin to a cold wallet. Not a fan.

Read full review of River Financial
Hide full review
ComplaintsBoard
D
Verified customer This review was posted by a verified customer. Learn more

River Financial River will Block BTC Withdrawal and Will not Verify! Don’t be a hostage ! Outrageous

I sent a few dollar worth of btc to river to try its lightning and when I tried withdraw that, I found that they ask for verification but as far I remember they asked for verification when the account was opened. Anyway, I submitted the documents ( taking selfie with your driving license in one hand and a hand written text in the other hand! How cumbersome!). They replied that they can not approve right now and I can ask them to reconsider after 3 months! Note their arrogant tone here and they didn’t also say why did mot approve as well! Now my btc is blocked and I lost my trust completely on them. Who knows one day they block all your btc or mined btc and say our stupid compliance team looks into all documents with strict regulations and flush all your earning down the toilet all at once. Never use this service. Everyone should know they are behaving like big powerful banks that do such things. They are not there to help solve the problem, take feedback and adapt quickly. Shame on River!

Look at their reply below and you will see how tone-deaf their tone is. They appear as the only regulated exchange in the town and no one else is like them.

Please, read other people’s reviews and you will see how frustrated and infuriated they are regarding all other disservices these incompetent people are giving and causing great pains to law abiding, honest, and hopeful decent people. All the positive reviews I guess are from River employees.

Read full review of River Financial and 3 comments
Hide full review
3 comments
Add a comment
G
G
Glenn Kluthe
US
Verified customer This complaint was posted by a verified customer. Learn more

I added a small amount of funds to River last week, adding all the ID verification requirements. I then received a message that my ID verification was under review and it may take 48 to 72 hours to complete. I called customer service several times and got a reason that they had so many verifications to complete they must do it manually, that I should just wait a little longer.

Now I do not believe they are honest. I think they are a fake company, maybe a husband and wife team just stealing peoples money. I do not believe any of the glorious reviews of River, I think they were planted by the company themselves. This company needs to be sued in a class action and reported to the SEC. DO NOT DEPOSIT ANY OR MORE MONEY WITH RIVER, YOU WILL LOSE EVERY DOLLAR.

View 0 more photos
D
D
Djpark22
US
Verified customer This complaint was posted by a verified customer. Learn more

They hold your purchase after verifying your details and taking your money, customer service is useless. Do not put a cent in this scam of a company.

G
G
Gadi1234
Cali, US
Verified customer This complaint was posted by a verified customer. Learn more

This river.com is taking money don't put money here because theuse ID verification as excuse you can't withdraw money.

The verification process is manual and can be subject to mistake and you don't know what's going on. They have only one asset to buy and sell as compared to other exchanges.

They will not tell you the reason why you've been denied. River.com is scammer. Stay away from this before you lost your investment without reason

River Financial Complaints 4

ComplaintsBoard
H
Verified customer This complaint was posted by a verified customer. Learn more

River Financial Stupid app

Bunch of scammers I lost over $3000 thieves

Read full review of River Financial
Hide full review
ComplaintsBoard
C
Verified customer This complaint was posted by a verified customer. Learn more

River Financial Bitcoin remove

I can’t trade or remove my bitcoins after buying inside it

Read full review of River Financial
Hide full review
ComplaintsBoard
O
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
River Financial has left an official reply on this complaint.

River Financial Worthless

Worthless I put money in can’t get it back no customer service and they locked my at

Read full review of River Financial
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review

Is River Financial Legit?

River Financial earns a trustworthiness rating of 81%

Highly reliable. Use their services with confidence, yet trust but verify.

Our conclusion: ComplaintsBoard highly recommends River Financial for their strong reputation and reliability. However, it's still wise to weigh the pros and cons and research thoroughly, even if River Financial seems completely reliable.

River Financial has received 2 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

River Financial has claimed the domain name for river.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.

River.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

We looked up River Financial and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • River Financial protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to River Financial. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
  • River Financial offering cryptocurrency services, it is important to be aware of the potential risks involved. Cryptocurrency transactions can be anonymous and irreversible, making them a prime target for scammers and fraudsters.
ComplaintsBoard
P
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
River Financial has left an official reply on this complaint.

River Financial Raciat

Didn’t approve me. I assume this is a race issue because this has nothing to do with credit and I submitted all the right documents. Do not apply if you are colored

Read full review of River Financial and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
E
E
Ely Ivy
US
Jun 30, 2024 1:02 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I bought bitcoin on this app and they help my coins for more than 2 days after getting me to do my ID verification this s*** sucks for real I hate this with all my heart and I want ever forgive anybody that creates this app y'all are evil I have to pay for what I don't take God will not be happy with everyone behind this and y'all will pay for it

View 0 more photos
B
B
Billie Willie
US
Apr 07, 2024 3:07 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Opened an account and moved some Bitcoin to the exchange. For some reason they limited my account where once your Satoshis are there you can not withdraw them ..had to sell them and create a taxable event just to get my money back..no usefull customer support or explanations..get your money out while you can. Do not trust these clowns

About River Financial

Screenshot River Financial
River Financial is a modern financial institution that offers innovative solutions to its clients with a new perspective on traditional investment strategies. The company is focused on providing a seamless and user-friendly platform for buying and selling Bitcoin to its clients.

With its headquarters based in San Francisco, River has established itself as a leader in the cryptocurrency market. The platform offers an intuitive interface that allows users to easily trade Bitcoin and track their investments in real-time.

River Financial was founded in 2019 by highly experienced experts in the cryptocurrency industry, who saw the need for a more seamless and transparent way for clients to invest in Bitcoin. The company's team has a wealth of experience in finance, technology, and security, ensuring that clients can trade with confidence on the platform.

The platform is designed to offer clients personalized, one-on-one support with their investments. This allows users to have direct access to dedicated account advisors who can provide insights and investment recommendations, helping to make informed decisions and maximize returns.

The company also offers secure storage solutions for Bitcoin to its clients. River uses institutional-grade security protocols to protect clients' digital assets, ensuring that funds remain safe and secure at all times.

In conclusion, River Financial has established itself as a reliable and user-friendly platform for investors looking to buy, sell, and store Bitcoin. With its focus on transparency, security, and personalized support, River helps clients to navigate the complex and ever-changing world of cryptocurrency with confidence.

Overview of River Financial complaint handling

River Financial reviews first appeared on Complaints Board on May 18, 2023. The latest review ID Verification was posted on Nov 8, 2023. The latest complaint Worthless was resolved on May 22, 2023. River Financial has an average consumer rating of 3 stars from 10 reviews. River Financial has resolved 2 complaints.
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. River Financial Contacts

  2. River Financial phone numbers
    +1 (303) 247-0667
    +1 (303) 247-0667
    Click up if you have successfully reached River Financial by calling +1 (303) 247-0667 phone number 0 0 users reported that they have successfully reached River Financial by calling +1 (303) 247-0667 phone number Click down if you have unsuccessfully reached River Financial by calling +1 (303) 247-0667 phone number 0 0 users reported that they have UNsuccessfully reached River Financial by calling +1 (303) 247-0667 phone number
    Graphic Design
  3. River Financial social media
  4. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jul 01, 2024
River Financial Category
River Financial is ranked 29 among 89 companies in the Foreign Exchange category

Most discussed River Financial complaints

Raciat
2
(opinions to this review)

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.