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RockAuto review: Mazda headlight assembly

R
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11:41 pm EDT
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Rock Auto is horrible. Absolutely horrible!

I have ordered three headlights from Rock Auto, the first two were not assembled correctly so I had to pay their ridiculous fee to ship it back roughly $90.00 (not my fault for your faulty product) I want to be refunded.

So I ordered another light and upgraded by roughly an additional $400.00 To hopefully ensure the product would not be faulty/improperly put together. I received the third headlight today September 13,2023 and it’s missing all the electrical, it’s only a shell, all this for over a $1000!

This was not in the description.

The description and the picture clearly stated a fully assembled headlight assembly with adaptive control, why would the first two you sent have all the parts but the third one at $400 more doesn't?!

Rock Auto clearly sent the wrong product and are expecting me to pay roughly $90 (again) to ship it back to them.

Their service attendant said it was my fault!

My fault? Unbelievable, disgusting in every sense of the term.

They owe me close to $180 in shipping costs.

Desired outcome: I want them to refund the first shipping I had to pay for a faulty product and want them to send me a return label for the third product that is missing major parts for operation.

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  2. RockAuto phone numbers
    +1 (608) 661-1376
    +1 (608) 661-1376
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    +1 (866) 762-5288
    +1 (866) 762-5288
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  3. RockAuto emails
  4. RockAuto address
    6418 Normandy Lane Suite 100, Madison, Wisconsin, 53719, United States
  5. RockAuto social media
  6. Jenny
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    Oct 30, 2024

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