Romano's Macaroni Grill’s earns a 1.5-star rating from 56 reviews, showing that the majority of diners are dissatisfied with their meals.
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Online order, pick-up, etc.
Check#189300 My question(s) is/are: Does Macaroni Grill acknowledge the customer at least even if they cannot get ovehttps://www.complaintsboard.com/r to assist them right away? How long should a customer have to wait at the counter to pick up or even for a greeting telling he that they know I'm present and they will be able to assist me at some point? I...
Read full review of Romano's Macaroni GrillGiftcard not working, but still has 42.00 on card
Laura Grimsley 1:16 PM (0 minutes ago) to guestrelations Dear customer service Macaroni grill, I received a giftcard for 75.00 for Christmas, and have had a difficult time using it. The first time the employee could not get it to work so he took down the card number and called the next day to get help. He must have got help because there was 42.00...
Read full review of Romano's Macaroni GrillRefused to issue refund for
Romano's Location on 41221 Margarita rd Temecula CA 92591 on 12/31/20 refused to give me a receipt or any proof of credit for food that I requested to be cancelled due to the very long wait, I repeatedly asked the cashier then the manager to give me some type of receipt that they have reversed the charge but I kept getting told to just "take their word for...
Read full review of Romano's Macaroni GrillThe way I was treated was absolutely horrible
I came in to pick up a to go order and when the manager brought the order over she was very nasty with her words to me and when I try to reply to her statement she continued just to cut me off over and over and over again with a nasty look and shoot me out the door with her hand.. I don't care to be treated that way and I come into your store quite often...
Read full review of Romano's Macaroni GrillCompany image / customer retention
Your location in Corpus Christi, TX was recently closed with absolutely NO notice to any customers holding Gift Cards.
My fist call for advice on redeeming the balance on my card resulted in a suggestion that I use it the nearest location still open. Since that was not a viable option, (6-hour round trip), I was told to submit a written request, with details, to Gift Card Support.
After a few back-and-forth's, I received this message today:
"Our records show your order under confirmation UF23T83NHUWA has been partially redeemed. Since the gift card balance has been redeemed, the option to process a refund is no longer available. We apologize for any inconvenience."
There is still a balance on this card and I find this attitude hardly conducive to making us want to EVER visit any Macaroni Grill in the future.
I hope you can change me mind.
Larry Sandbach
Corpus Christi Texas
Service
March 8, 2020. Milpitas, CA We used to go here quite often and service and food were much better then. What has happened to this restaurant?!? We went to Milpitas to celebrate our grandson's birthday. There were 11 of us with reservations at 4:45pm. We were not greeted by anyone until 5:10pm. Our drink orders were finally taken. Water and tea came out...
Read full review of Romano's Macaroni GrillFood and the horrid smell in the ladies room
Yes we arrived there and it took the server quite a while to even recognize we was there and it was not busy at all and then we ordered our drinks and then we ordered our food which one of us had a steak and one of us had Seafood dish in my steak was cold when it got there it wasn't cooked correctly. In the midst of all that I had to go to the restroom as soon as I walked in the bathroom the smell was so horrid it made me gag that's disgusting
terrible experience
We visited the Macaroni Grill on Harris Blvd. in the University City area of Charlotte North Carolina. It was by far the worst experience we ever had at this restaurant. As soon as we walked in there was a smokey look in the entrance way. We sat down and noticed there was no paper on the tables - used for drawing with crayons - and the wait staff...
Read full review of Romano's Macaroni Grillcredit card
My wife went to macaroni grill in north olmsted ohio. Our credit card was charged twice for the transaction. The manager james has been trying to get this credited back to our account. As of today it still is not credited back to the account. I called and left the regional manager a voicemail he never returned my call can someone please give me a call back...
Read full review of Romano's Macaroni Grillevent disaster
Hello, My name is Kristi Jones. I am a licensed, certified Chef/Entrepreneur/ Social media Figure along with my husband Bishop Anthony Jones Sr. We made reservations one month in advance, for the private dining area at your restaurant, for Saturday February 1, 2020, for a party of 30, in Arlington on I-20 and Cooper. The manager who answered the phone at...
Read full review of Romano's Macaroni Grilldinner service
I was at the Macaroni Grill in O'hare airport for two hours, not by choice. First, my friends and I ordered a bottle of wine. The waitress scoffed and rolled her eyes. She did the same thing when we asked for a refill of our water. She even went to other tables and avoided ours. Finally, she let us sit without our check for 40 minutes until we found her and...
Read full review of Romano's Macaroni Grillproduct
I ordered lobster bisque and the Italian chopped salad Uber eats last night from the carollwood location. They delivered the product and the salad was pathetic. Small, very minimal chicken and even less pepperoni. It was maybe a cup of lettuce. The For $13.00! Unreal. It wasn't worth $6.00. A joke and a rip off.
The bisque was ok but had zero pieces of lobster. But it was the highlight after the salad and that's not saying much. At all!
gift card could not be validated at time of payment.
On 9/25/2019 had dinner with friends at location above. Budgeted for entire dinner purchase to include a $50 gift card. Manager would not accept the card as he could not validate it in the system and he said that he could not get an answer to the phone number listed on the card. I called the number and was able to access the system which confirmed there $50...
Read full review of Romano's Macaroni Grilldishes orzo replaced with macaroni, why
My family and I eat at Romano's Macaroni Grill On Central expressway Plano, Tx probably three Fridays each month. WHY, Have you replaced orzo with macaroni ? The macaroni is hard tasteless. What a shame, we have enjoyed eating here For a long time. Other tables around us had complained as well. When you pay $18.00 for dish with crappy macaroni, that's a...
Read full review of Romano's Macaroni Grillemployment practices
Injured on the job, Romano Macaroni Grill say reported too late . Emergency room personal mentioned I reported on time. In the beginning of Employment all the overtime I wanted. Then Gradually my forty hrs. Were stretched through 7 day's of work. Hired on as Dishwasher then during my employment with "Macaroni grill" more duties were assigned Dishwasher...
Read full review of Romano's Macaroni Grillterrible service multiple times!
Hello, I started going to the Macaroni grill in Huntington Beach several years ago and the service has gotten progressively worse. A few months ago I went with my wife and five-year-old daughter. We were seated around 8PM and nobody served the table, literally not a drink order or anything else, for over twenty minutes, so we left. And there were other...
Read full review of Romano's Macaroni Grillonline ordering
On Sunday August 4th, I placed a large order online. As I got in my car to pick up the order, about 15 minutes after I placed the order, I received a call from Macaroni Grill. I was total 4 items, which was half the order was no longer available on the menu. Frustrated I said I wanted to cancel the order. I asked the manager, Taylor, how I could make sure I would not have my credit card charged. I paid online directly to Macaroni Grill. The manager told me that he had no control because I did not pay at the store. I had to pay online since the order was greater that $75. I called my credit union and filed a fraudulent charge. This is so wrong in many ways, the menu posted was not correct, it took them 15 minutes to call me and worst of all, I could not get the charges stopped by the store, who didn't even have the items I was charged for.
service
On Mother's Day, my wife, Daughter and I, decided to go to the Macaroni Grill in Brandon Fl.
We called ahead in case they needed a reservation. We were told no.
Arriving at 1pm we were told there would be a 15-30 minute wait. We told them, no problem . After 10 minutes we were seated.
Once we were seated we were told due to being busy the meal would take a while. After ordering and getting drinks and a salad we finally received the dinner at 2pm. A long wait but we were okay with that.
After the Dinner was dropped off, we never saw the waitress again to check on us, refill our drinks clear out dishes ask if we needed any Dessert etc. Plus settle up with the Bill.
At 2.40 I had to go to the front desk to ask for someone to find our Waitress at least to get boxes for the left over meals.
From 2pm until 2.40. We saw no one. An hour and 40 minutes for a meal
that was never completed.
Evidently, turns out a group of peop!e came and the waitress was taken from us to wait on this group leaving us to to fend for ourselves.
We do not blame the Waitress, if this was the case, but it certainly reflects on Management for allowing this to happen.
We were given a Voucher with a small monetary system for our next visit to Macaroni Grill.
This was our first visit to this establishment and I can assure you it will have been the last. I personally was not happy with the meal, although my wife and daughter enjoyed theirs. The experience was aweful.
service. no training for employees
During our dinner we had a nice young lady with great attitude but no training whatsoever. We travel to the US constantly and to be more specific we always visit Macaroni Grill in Los Angeles and even though is the same food it's much much better because the servers are well trained. Please advise the directors here to take time to really pay a closer attention to service and knowledge. Just to give you an example my mother ordered potatos with rosemary and the waitres asked how she wanted the rosemary, well done or medium. 😬 great attitude but no training. We wanted to help save your reputation. Romano's is a great restaurant.
fettucini chicken and shrimp alfredo
I ordered the pasta yesterday. When I received it the first thing I noticed is that it was cold. Then when I began to eat it I noticed the chicken and shrimp that I paid $3.50 each for was burnt and flavorless. This was my first time ordering from this restaurant and now it will be my last. I am very disappointed. This is going to make me stop using Postmates for good.
Read full review of Romano's Macaroni GrillRomano's Macaroni Grill Reviews 0
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Overview of Romano's Macaroni Grill complaint handling
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Romano's Macaroni Grill Contacts
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Romano's Macaroni Grill phone numbers+1 (888) 472-2195+1 (888) 472-2195Click up if you have successfully reached Romano's Macaroni Grill by calling +1 (888) 472-2195 phone number 0 0 users reported that they have successfully reached Romano's Macaroni Grill by calling +1 (888) 472-2195 phone number Click down if you have unsuccessfully reached Romano's Macaroni Grill by calling +1 (888) 472-2195 phone number 0 0 users reported that they have UNsuccessfully reached Romano's Macaroni Grill by calling +1 (888) 472-2195 phone numberGuest Relations+1 (855) 864-1702+1 (855) 864-1702Click up if you have successfully reached Romano's Macaroni Grill by calling +1 (855) 864-1702 phone number 0 0 users reported that they have successfully reached Romano's Macaroni Grill by calling +1 (855) 864-1702 phone number Click down if you have unsuccessfully reached Romano's Macaroni Grill by calling +1 (855) 864-1702 phone number 0 0 users reported that they have UNsuccessfully reached Romano's Macaroni Grill by calling +1 (855) 864-1702 phone numberHead Office
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Romano's Macaroni Grill emailsmarketing@macgrill.com100%Confidence score: 100%Support
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Romano's Macaroni Grill address1855 Blake Street, Suite 200, Denver, Colorado, 80202, United States
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Romano's Macaroni Grill social media
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Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreSep 15, 2024
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