Rooms To Go
Reviews and Complaints

Date of incident - 10/31/17
Client number - [protected]
Desirable resolution complaint - request a partial refund of delivery and assembly fee

My husband and I purchased a youth full-size bed and dresser from the skibo road store in fayetteville, nc. The sales person provided great service. Based on the service received from the first customer service rep., the delivery and assembly of the bed, this was the worst experience i've ever had with a furniture store. First of all, they provided me a 4-hour window for delivery... Between 11 am and 3 pm. My husband missed half of his work shift waiting on them. After speaking with the first customer service rep. She stated "things happen" after I complained that the deliver driver had not yet arrived and it was 3:50 pm. She contacted dispatch and stated they will arrive by 4 pm. I once again called customer service at 4:14 because they still had not yet arrived and was told they will arrive no later than 5 pm. They did not arrive until 5:30 pm. After checking the assembly of the bed, I noticed they did not connect all the slats for the bed. There are 20 holes for screws to assemble the slats and only 11 holes were screwed in. The vertical slats were not connected and they simply sat them across the other slats. After calling customer service again, she offered to provide me with another 4-hour window for a service technician to come fix the issue, no thanks! My husband will take care of the issue.

I have video footage, but unfortunately it wouldn't upload.

We purchased an entire living room set 7pcs, a recliner chair and dinette set on 10/7/2017 and delivery date of 10/20/17. The beveled 48" glass table top had a hairline scratch, the coffee table beveled glass had chip about the size of a dime w/scratches along the top of the wood part of table and one of the end tables had several scratches. We purchased all new so called the Memorial Mall location in Houston to complain and was informed that customer service will be emailed about the situation and I would get a return call no later than the next day. Well no call was received so call back to store by Sunday, 10/22/17 and spoke to Mgr, Antonio who assured well as he stated " I promise I will get this resolved by tomorrow and will call you with a resolution", well as of 10/28/17 I have not received a call. So dissatisfied with the service after my purchase that I made 5 calls to the Regional Office that service the Houston area and only got voice mails and messages were left starting Wednesday, 10/25/17 and no return call as of date. I spoke CSR-Sharon who did all she could within her power to assist and trying to get items reordered and redelivered. I called back to store and Mgr, Antonio informed an office staffer that they can refund me all my order and they will pick up the items. I called again to complain about the rudeness of Antonio, spoke to Mgr. Tim who also promised to get issue resolved and nevertheless he did not and hung up call. I am so frustrated with the unprofessionalism of the management team and along with the original salesperson, oh by the way who would only take a message from me and refused to help resolved, but he did not refuse to take my 2900.00 plus dollars for the purchase. If I would have known that the quality of service after purchase would be so "horrible" I would have never purchased. My 2nd delivery on today, 10/28/17 the same tables had damage per scratches and the oval beveled glass top for my coffee table did not fit, it was hanging over the wood portion of the table and the delivery driver had to call that in. So at this point I was furious, called customer service about a reselect and went online and did not see any tables that would be equal to the purchase and was informed when I called the store that I would have to pay the greater difference. So finally I asked can I just return the 5 pieces-the 3 tables and lamps and was informed to just purchase the sofa and loveseat would be more and actually the price was less for the 2 pieces and they are picking up the tables and lamps and refunding me 595.00, but no person should have to go through all of this. I hope that this email is read and I would be contacted.

October 27, 2017
Friday

Order number 8534823LOOVFW [protected].
I purchased a king size bedroom set and a blue sectional. The date it was delivered after being unwrapped by delivery employees. Damage was noted and very clear on the largest rear portion of the sectional. I contacted customer service the agent told me to take a picture and email it to her. That I would be soon contacted to exchange the damage portion of the sectional. As of today, nobody has contacted me by mail, phone or email. In fact, now customer service says no such information exists. I am extremely disappointed in how Room To Go has handled this matter. I have better things to do with my time then pretend and make up lies about a large money purchase made that I am asking to be corrected. After reading the reviews and complaints about Rooms To Go on the Internet well I can only blame myself for purchases from your company. Cell phone records don't lie and that is why I sent the email and called on the date of delivery from my cell phone !
Very Upset and dissatisfied customer!'
You have no problem taking my monthly payments but want to give me damage goods will broken promises and lies to correct the issue.
Sick and disgusted with Rooms To Go
Deborah Jirinzu
[protected]

I purchased a king size mattress and box springs along with a bedframe from Rooms To Go. After having the bed a few days I noticed that one of the box springs was hanging off the left center of the bed. I removed the mattress and repositioned the box spring. A couple of days later the same thing happened and I realized that the middle portion of the frame was too narrow to support both box springs comfortably. After calling RTG to see if I could exchange for a different type of bedframe they told me that was all they sold and that there is not a different type frame. They also said that the frame I have shows to fit a full through king size bed. I then scheduled for a service man to come out and see what I was talking about so maybe if anything give the frame back and credit my account. The scheduled appointment turned into two weeks and by then I just removed the frame and set the box springs and mattress down on the floor. After being tired of dealing with RTG I cancelled my apt. and bought a real king size bedframe from a real mattress company which fits perfectly. So now I'm stuck with a RTG bedframe that is sitting in my garage. Do not shop RTG for beds, go to a real mattress store that specializes in them.

The cindy crawford home van buren burgundy 8 pc leather sectional was purchased april 2015. The stain on the leather is rubbing off. This recliner has very light use. We bought 3 year warranty to avoid problems but now I am told it does cover this. Purchasing a high end product you expect more then 2.5 years of light use. We have other leather products with over 10 years of heavy use and no loss of color. I have pictures to show the damages. The quality of this leather is completely unacceptable.

I purchased a sectional from rooms to go and after 3 years the so called leather started peeling. I sent pictures to customer service and received a full store credit. Well the furniture that I picked out in place of the old sectional I've only had a year, I made a complaint that the couch and love seat was cheap after a year the cushions are horrible you might as well sit on the floor. A tech came out to my home and said it was normal wear and tear well I feel after a year its not. the sofa should have out lived 1 year. remind you I added an extra $200 + to purchase the sofa. I'm in the process of getting a new couch from another vendor I will never purchaser anything else from them. I've spoken to several people that has had the same problem. I've called twice and no one can help saying its normal wear and tear I'm pretty sure if it was them they would feel the same just after 1 year of having this mess.

laquitta Wilson
Houston tx

I purchased an entertainment center with a matching dining room table set and a couch from the rooms to go outlet in Gainesville, Florida. By far the worst experience I have ever had with a company. I am on my fourth delivery because I keep getting delivered furniture that is damaged. The technician does not fix any of the damage on the furniture and is a complete waist of time. I have missed several days of work because they are never able to deliver on the weekend. I have lost money because of all these deliveries and the customer service reps only tell me they can credit me $50! I'm paying over $5, 000 dollars for this furniture. $50 means nothing to me. I will strongly recommend to everyone to never buy anything from this company.

I bought the full bed for my daughter on 9/15/2017 to be delivered on 9/28/17 not only the bed was delivered to the wrong address but couldn't be delivered any earlier than 10/17/17 A month and 2 days after. Employees at the phone were rude and told me there was nothing they could do about it. I understand the demands after hurricane Harvey but what is unacceptable is their customer service. Just horrible! My order number is 7270672.

Dear Sir:
I purchased a Aberdeen sofa & Aberdeen Loveseat 2 PC in May 2016. I've had this sofa a total of one year and half, and my Sofa has problem with fiber of the cushions when we sitting down this fiber very disturbing and painful, it's bump up so clear & bad you can feel it touching your skin & it's painful and it has only been 6 months, i called rooms to go to check it out, they sent someone & reported that this set must changed, then your company replaced it with another one, after that, same problem happened again but worst you can feel it when you pass your hand over the cushions all the way badly, so we called again but this time i moved to Texas with my husband. I can't say that this issue are from to much usage of the Sofa because no one is at home but me & my husband.
Therefore, I called Rooms To Go in August 2017 about the poor quality of my Sofa and I was told that they would send a Technician out to take a look at my complaint and he came out and the Technician sat on the sofa and talk to me and I shared with him that while I was in the Rooms To Go Store in Atlanta, GA I ask the salesperson if the Sofa was good quality and said yes and that was a lie.
So, the Technician told me that he can wrap it to prevent that fiber from harming us when we sitting down, i told The Technician "sorry this is not the solution for this issue, my Sofa will looks so bad & cheap and wrap with black cheap roll"?!
Moreover, the Technician told me will report my willing of replacing it with another one or take it back to rooms to Go to fix it.
so, I received a call from Room To Go so and I was told that we can't replace it, this is the only way to help you by wrapping it.
i thought i can trust Room To go for purchasing from them, i'm in shock right now and one thing I know we would never purchase anything from Rooms To Go again. I felt like Rooms To Go did not care about my concerns of the poor quality of the product I received from them.

Omar
10/3/17
dr.[protected]@gmail.com

I want to make a complaint about the quality of my 6 dining table chairs. Purchased at room to go. We are rarely siting at the dining table as we are using our apt as a secondary residence and eating outside most of the time. We had a new AC installed so the humidity is not an issue.

I am expecting a exchange or an amount to have them redone . They were purchased 3 years ago

Purchased a nice living room couch ottoman built by American furniture manufacturing, paid over 2000 dollars for sofa. And over 400 dollars for extended warranty, now it's only 1.5 years and seams. Are all coming apart on cushions. Threads are running on seat to find out that the 400 Dollar warranty does not cover [censor] ! We were told it was covered we purchased extended warranty which was the only reason we agreed to pay for it . Bottom line is rooms to go furniture is cheap crap that is way over priced and extended warranty is a complete rip off ! We will never shop rooms to go again and will post on face book to all friends to go elsewhere. I am Extremely very unhappy customer

I am on my third couch from Rooms to Go because of the poor quality. The "top grain leather" is wears through in less than 8 weeks in the seat. This is actually my third couch from Rooms to Go because of the same issue. Obviously they are not using "top grain leather" but either bonded leather or some other kind that does not hold up to even the slightest use.

Their customer service told me there is a 6 year warranty on the leather. But when I sent in pictures they said they only warranty peeling and cracking. They don't warranty the fact that the entire top layer of the "leather" has disintegrated. I even purchased their useless "Force Field" leather protection that the sales person informed me would give me 3 years of replacement warranty should I experience any problems.

Both locally and corporate, Rooms to Go has been no help in fixing this whatsoever. I would recommend NEVER buying anything there, especially their "leather" couches.

Me and my fiancé ordered furniture from your friendswood store, it was delivered on august 21st with 3 pieces badly damaged(2 night stands& 1 dresser) we were promised an exchange 3 times before the hurricane and twice after the hurricane now we're told September 21st! That's a whole month and we've received a bill for things we can't use! I've called customer service they keep coming up with excuses, I then asked for a refund was told I needed to call store! I called the store and asked to speak with a manager, I was then asked for call back information never received a call! I called the next day spoke with an associate who had an attitude very rude. I spoke with manager and told her I wanted a refund, they didn't have to wait for our money why do we have to be given delivery dates that weren't fulfilled, told we have to keep waiting because no one inspected the furniture before packing and delivering it, why do we have to live out of boxes because they didn't deliver usable good furniture, we've had all 3 pieces just sitting in our garage taking up space! She told me if I got a refund I'll be losing out on money because it was a package deal and I can't return the bed, all she can do is refund the delivery charge? I'm sorry but we received a bill for furniture we can't use! Moving our schedule around for these delivery dates that never happened, given the run around& attitude we deserve a discount!

Over the past month we purchased: a leather living room set, complete with tables, lamps and rug; 2 leather reclining chairs; a twin over full bunk bed with a dresser; an Eric Church queen size 7 piece bedroom set. We had everything delivered minus the Eric Church set on 8/23/17 with no issues, the delivery team was awesome! On 8/30/17 our bedroom set was to be delivered, the delivery showed up - no pre-show call like the other one, just a knock on the door. The bed was brought in first and put together, and then the one guy informs me that the headboard is smashed at the top on the one side. I asked him why was it put together. His reply was that they would come out and exchange it. Didn't make sense to me. Then they were bringing in the dresser and had to stand it up on end to get into the bedroom. This is when I noticed that there was mold all over the bottom of this piece. Before they could put it in our bedroom I told them to please get that out of my house, I did not want any mold spores being spread about. They proceeded to put it in our bedroom! Again I told them they needed to remove this piece, and was told that the one guy would need to go call customer service. While he went to the truck the other guy brought in both night stands and had me look to make sure they were good, which they were. I then asked him if the other guy got a hold of customer service because that dresser needed to leave! He told me the other guy would be in to talk to me. Unfortunately when the second guy went out to the truck they both got in and drove away. Unbelievable! I never even saw any paperwork during this delivery. By now my husband came in and asked what was going on and after explaining what they had just done he jumped in his truck to go get them to come back. In the meantime customer service calls to find out if I was satisfied with the delivery...are you kidding me? I told them what was going on and they called the delivery dispatcher and he started calling me. His driver would not even answer the phone. Eventually he had another truck come by later that day to pick up the dresser. I had the dresser moved into our front yard in the meantime..did not like the idea of those mold spores hanging around! After much back and forth we decided to have the whole set picked up and have our money refunded. Well here it is 9/9/17 and still waiting to get it picked up...my husband is ready to put it in his truck and drop it off at the store where we bought it! I have had another set delivered from another store and have these pieces placed where we have room...not a pretty sight for a brand new home! Customer service on the phone has been poor at best, I have encountered some truly rude people! I am thoroughly upset that after spending over $10, 000.00 I am getting the run around to get this furniture picked up. I didn't buy moldy furniture and at this point I would hope they would want to resolve this issue.

I have purchased thousands of dollars of furniture from the Baton Rouge Rooms to Go located on Siegen Lane. On Labor Day weekend my wife and I returned to purchase a king size mattress and box springs. The salesperson persuaded us to also 'try' the $149 encasement and mattress protector. All of our purchases were delivered the following Wednesday. Upon arrival we examined the mattress encasement and protector and decided that it was not what we wanted and my wife attempted to return it the very next day. She was greeted by an individual identifying himself as the store manager by the name of Jody Catalano. He immediately advised my wife that the company had a 'No Return' policy. She explained that the encasement and protector were not what we wanted, at the time of sale we were not warned of the no return policy, and that she was returning it within 48 hours. He was rude, abrupt and condescending. I visited the store Saturday and met Mr. Catalano who again declined to accept the return. He declined to give me the name of his supervisor. I left the 'product' with Mr. Catalano even though he insisted that I had to take it with me.
First, it is inappropriate to have a 'no return policy' without advising the consumer prior to the point of purchase. (It only appears on the receipt after the purchase.) Second, it is a foolish business model to lose a customer for life over a $149 product. Finally, the unprofessional approach taken by Mr. Catalano reflects poor training and a lack of 'people skills'. For the record, it has cost me $149 to learn that I should never do business with this company again. I now consider it money well spent. Of course, I will pass along my experience to all family, friends and employees to warn them of the trap that awaits them if they do business with Rooms to Go. For me, it will now be "Room No More!"

On 9/3/17 I sent my in laws to your store to purchase a mattress and sofa, I had a great experience with a salesman there so I told them to ask for him. He was able to help them with mattress purchase was not able to help with the sofa because he had been moved to another area. (What)? He sold me a sofa a few months ago. I would have taken my business elsewhere but they remained there. Good management would have allowed the janitor to sale the sofa before they would have lost a sale over something that silly. I have a house full of your furniture and that's a good way to lose my business and others I know!

I have bought a lot of furniture at this store in the past but I'm not sure I will anymore. The loveseat and couch are not even two years old and they look ten. Not to mention I am still paying for this with you. There is a spot on each where it looks worn and whatever the material is, is peeling off. One recliner side on the loveseat is slanted and you cant sit straight in it. We have no young children or pets and no way should this be in this condition. Please contact me as soon as possible regarding my account and issue.

Dear Jeffrey Seaman:
I am writing to tell you about the horrible experience we had with your company. My goal is to not simply complain in the hopes that something may come out of it for us, because quite frankly, you company has lost our trust. It is my hope that by writing this letter, you will make the necessary changes within your company to prevent someone else from having the same experience we did.
We initially had a good experience with Rooms To Go when we bought a kitchen table, chairs, end tables and a coffee table from your location at 2846 Medical Center Parkway in Murfreesboro Tennessee. My wife and I recently moved in from out of state and bought our first new home. We were pleased with the service we received so we decided to take our business to your company again when we decided to buy a curio cabinet.
We purchased the cabinet on July 28th, 2017 with an expected delivery date of August 9th, 2017. When our new cabinet arrived it looked terrible. The wood was dirty, the glass was filthy and had dried water droplets inside. The base of the cabinet had a piece missing exposing raw wood, two of the legs looked as though they had been sanded down, the area above the doors had several dents and the doors did not line up when shut. We pointed these issues out to the delivery driver who told us to call the 800 number and request a technician because there was nothing he could do about it. We called the 800 number as instructed and were told that it could not be fixed because of the exposed wood and that a replacement would have to be sent out. We arranged to have the replacement cabinet delivered on August 18th, 2017 between 10am -2pm.

I received a text message from Rooms To Go on August 16th, 2017 stating that our cabinet would be delivered between the hours of 4pm – 8pm. We then had to rearrange our plans in order to accommodate the new time all the while trying to be understanding and as patient as possible. On August 18th, 2017, the day our cabinet was supposed to be delivered, I received a phone call from your dispatch center around 5pm who told me that the delivery driver had hit some traffic and that they had to adjust our delivery time to between 6pm – 10pm. We then had to cancel the plans that we had delayed earlier in the day. As 8:30 pm rolled around, I grew concerned that our delivery may not arrive. I called the store and spoke to the sales associate, Matthew Irons, who sold us the cabinet and he told me that he did not have access to the delivery system. Matthew also told me that he had spoken to the manager, John Evans and asked that I call back the following day after 9am if there were any problems with the delivery. So, we waited another hour and a half, after waiting all day and canceling our plans and NO ONE SHOWED.
The next morning, I called the Rooms To Go location where we purchased the cabinet to speak to Mr. Evans and was told that he did not come into work until 12pm. Shortly after 12pm on August 19th, 2017, I drove to the Rooms To Go location where we bought the cabinet and asked for Mr. Evans. After waiting several minutes, we spoke briefly and he told me that Matthew had brought him up to speed and about the difficulties we had up to that point. Mr. Evans asked me to wait while he got to the bottom of what had happened. I sat in the showroom for an hour and a half (I actually timed it) before Mr. Evans returned and apologized for the wait. He explained to me that he had been in contact with the head of the delivery department and that our replacement cabinet would arrive on August 22nd, 2017 between 10 am – 2pm. Mr. Evans also said that he wanted to hear from me when the cabinet was delivered an offered to refund our delivery charge (he was the first to do this). Mr. Evans also said that I had his word that our replacement cabinet would be delivered this time.
On August 22nd, 2017, we again waited for the replacement cabinet to be delivered and once again our time was wasted. No phone call, no text message, no delivery. I then called the Rooms To Go location and asked to speak to Mr. Evans but was told that he was not working that day, which was to say the least surprising as he wanted me to call him when our replacement cabinet was delivered. This in fact, was the second time I was told to call Mr. Evans during a particular time just to find out that he was not at work.

After speaking to an employee at the store about the difficulties we were having, I was transferred to another manager John Ware. I expressed my extreme dissatisfaction with the broken cabinet we had received as well as terrible customer service experience we had received. I also explained to Mr. Ware that Mr. Evans had assured me that our replacement cabinet would be delivered. Mr. Ware apologized for the terrible experience we had had and recognized that Rooms To Go had violated the trust. Mr. Ware offered to credit our credit card for a portion of what we had spent on the previous furniture items that we had bought. I explained to Mr. Ware that while I appreciated that, we were not looking for a discount, what we wanted was the cabinet that we paid for in good condition. Mr. Ware told me that he would contact the delivery department and get to the bottom of the issue and that he would call me back. A short time later, Mr. Ware did call and said that he thought the cabinet might be delivered on August 28th, 2017 but did not have a timeframe. Mr. Ware said he would call me the following day after 12pm to confirm.
On August 23rd, 2017 after waiting for four hours to hear from Mr. Ware, I called the Rooms To Go location and asked to speak to him. I was told that Mr. Ware was not working that day but that I could speak to Mr. Evans. Once again, I was told to call and ask for someone who wasn’t working that day.
Mr. Evans explained to me that when I visited the store on August 19th, 2017, he had an email exchange with someone in delivery and that he thought that his email had been sent to other staff members but apparently it had not. Mr. Evans told me that he had “dropped the ball” and that he was very sorry. I asked Mr. Evans about the delivery date for our replacement cabinet and he told me that it should be delivered on August 28th, 2017 but that he did not have a timeframe. Once again it looked like we would spend the day waiting for Rooms To Go to fulfill their promise.
On August 25th, 2017, I received a text message from Rooms To Go confirming our delivery for August 28th, 2017 but no timeframe was provided. On August 27th, 2017, I called the automated delivery line and found out that our delivery was scheduled between the hours of 10am – 2pm.
On August 28th, 2017 at 1:45pm, the delivery truck arrived and two men promptly removed the broken, filthy cabinet that had been sitting in our home unusable for the last 20 days. As they unboxed our replacement cabinet, they noticed that the wood on the bottom was split. Obviously, we refused the new broken cabinet as an exchange for our existing broken cabinet and told the driver to take both back. The driver REFUSED stating that he had orders to pick only one cabinet. While the driver and I debated back and forth, the other delivery employee used a pen to color the exposed chunk of wood. He then told me that the cabinet looked fine and that we should just keep that one. No attempt was made to address the dents in the wood, the sanded down legs or the doors. I then explained to both of the delivery employees that we would not accept another piece of broken furniture and the driver responded by saying that his truck was full and that he would not have room to take both cabinets with him. I told the driver that I had been told by both Mr. Evans as well as Mr. Ware that if the replacement cabinet was not to our liking, to refuse the delivery. He responded by saying, “I don’t know what to tell you, but we’re not taking both with us”. I told him, “Fine but if you leave it here, I’m going to load it in my truck, drive this thing to the store and tell them to unload it and give me my money back”. After some apparent pondering, the driver said that they would load both cabinets and return them (I guess he had room after all).
After this terrible experience, I called the Rooms To Go location and again spoke to Mr. Ware who apologized for our experience and added that he would make sure that our credit card was credited for the return. I explained to Mr. Ware that my wife and I are both active on various forms of social media and that we would be warning everyone we could about the way that your company does business.
In conclusion, we moved from out of state and found a company we thought we could trust and we were wrong. We trusted that you would deliver furniture that was “showroom quality” per the purchase agreement and you failed. We fought through the quagmire of a so called customer service system where no one is accountable and you let us down. We were told to call during certain times just to find that the person we were supposed to talk to was not there or that a delivery truck was full when it wasn’t but found that you lied. As I wrote in the beginning of this letter, I don’t want anything from you, you have lost our business for life. It is my hope that you address these issues so other customers don’t have to endure the terrible products, lack of customer service and lies that we did.

We have been long time Rooms to Go customers. This has been the WORST experience that we have ever had with this company. June 21 we had a bed and adjustable frame delivered. When delivered they cut the leather frame, left it with the head and foot in the upright position with a huge gap between the 2 pieces of the frame and not able to lower either as well as broke the welding on our canopy on our bed. The delivery guys told me to call and report it all and that a service tech would come out and take care of everything. They even stood up on the new bed to look at the canopy. I immediately called the customer service line and reported ALL of this. They arranged for a service tech to come out and "fix everything. I even called the local store where we made the purchase and spoke with someone named Joanie Lee who I told this all to. When the tech arrived he said he could not fix the canopy or the frame. He took pictures of the canopy and delivery of a new frame was set up. When the new frame was delivered they also did not know how to set it up and left it again with a gap between the frames, wires hanging out of the bottom, parts not attached and told me that it was ok to report them because they are just contracted. I called Christian (who was very helpful) at the local Rooms to Go store and we went down a step to another frame. That frame was finally delivered and left with a hole in the fabric and barely connected together because one of the delivery guys was in a hurry (his words). I called and ANOTHER service guy came out. He stitched the hole in the frame and made sure the frames were connected and wires underneath were secured. I pointed out the canopy - AGAIN and he said that it was in the system and should get taken care of. Each and every call I have made to customer service I have discussed the canopy and was assured it was being taken care of and I would hear from someone the next day. This has been going on for 2 months and is past the point of ridiculous. I called the corporate office today and was told that I did not report it within 72 hours. That is simply NOT TRUE! I did tell every customer service rep as well as Joanie Lee at the local store about it from my very first call. The fact that you did not send a service tech out to look at it immediately is not my fault. I actually begged for a tech to come out immediately so that we could have this addressed. I have told the customer service rep in each and EVERY call that the initial delivery people broke the wielding on our canopy. This customer service has absolutely been the worst that I have ever experienced. We were first left with a bed and frame that we could not use at all for 2 weeks while waiting for a replacement because of a very bad delivery and setup. The way that this has been handled from the very beginning has been very unprofessional. Now to be told that I did not report something is ridiculous when I immediately made the call about all the things wrong including the canopy. I am totally amazed that Rooms to Go has such little regard for their customers to treat them this way.
I would like this to be resolved as soon as possible.