Rooms To Go
Reviews and Complaints

We purchased the beachside denim couch and two chairs... we were giving the fabric protection story(that we fell for) and a year later we're still paying for this mistake. i've had 2 or 3 techs at my house that seemed to know less then i did about the product. six different times they have sent me the wrong replacement products(cushions and covers) and to this day i still haven't had anything replaced... the slipcovers wont come clean and the cushions are so flat that we're sitting on the frame which is very uncomfortable and not to mention when we have guests... please don't buy anything from this company! I think i may go drop this s**t on their doorstep... cindy crawford should be punched in the face for putting her name on this s**t! I think I'll send that bi**h the bill...

I purchased a dining table set paying cash $1, 244.85 from rooms to go show room, frico, tx on 07/04/2008. The furniture was delivered after 20 days with broken chairs. I contacted the delivery office, who till today (oct 7, 2008) keep sending me broken chair/s as replacement. I contacted the show room manager of the frisco show room who was rude and failed to understand the inconvenience i have been subjected to for the fault of purchasing the furniture by paying in cash. He passed the buck on the customer service staff.

Rooms To Go Corporate offices number in Tampa.

This number is [protected]

Good luck!

The reason you could not pick up your furniture right away is because Rooms to Go had to make sure that the old furniture was picked up which if you think about it any company would do. They had to make sure that they got back the used furniture before they gave you the "new furniture." You cant really expect them to just give you the furniture that day and then trust you to give them back the old furniture? You might be a trust worthy person but there are so many other people who would have kept both peices if that was the way rooms to go ran. So that isn't really a valid complain though I am in agreance, the first tech should have noticed it was not "customer damage." Also if you truly want Rooms to Go to go out there and clean your furniture, which is what the protection is for then call customer service again and say that you need your furniture cleaned. Easy as that. Oh and dont insult any customer service agents. They try their hardest most of the time. They can only work within the set guidelines the company gives them, they cant give you something unless policy says that they can. You were more then likely getting irrate and trying to get something which cant be done. Why dont you try opening your ers and listening to the people who try to help you next time?

Rooms to go put a charge of 899.00 on my account in 12/2015' This was not purchased by me and have notified accounting via email & phone several times since 1/04/2016to no avail ! Keep hearing that it's been turned over to fraud dept...has not been resolved nor deleted from my account. I make my scheduled payment of 104.00 for purchases that I made...they have increased my payment amount and added late fees. I am beyond frustrated and need assistance. Account is under Susan Sider.

I had an account with a $5, 000 limit for the past 7 yrs. I paid off the account 2 yrs ago. Never had a problem with them. I recently moved & charged $1600 on my account. During the moving process I never received a statement. When I called to make another purchase I was told my credit had been withdrawn because I didn't pay my last payment of $51. I explained to them that I didn't receive a statement & would pay the $51 now over the phone. Was then informed that I could make the payment but it would take 6 months of on time payments before my credit limit would be restored. TOTALLY RIDICULIOUS! Told them to cancel my account & will now take my business somewhere else!

They are crazy and my fiance is Indian from India, she came here at 13 and speaks perfect English, she sounds like a california girl. She was totally annoyed with customer service on the phone. She said they spoke poorly in both Hindi and English. It was a nightmere and now we offered to pay the full balance this month 2400, in return we asked they remove the one late payment they put on her credit report because it is holding us back a whole 40 points! The guy tells us oh well in 30 days we will let you know. Crazy!

This place sucks like everyone else says! It seems that they can take your payments online, and they send you a fast email saying "SUCCESS" but when the payment is not accepted after they fact check it (or whatever) and it's denied, they NEVER send a "you payment failed" which is easy for them... then they tack on all these charges! The reps on the phone are ok, but when you see the ### on paper, it all goes out the window! You still get charged! Schemers... they a friggin automated machine calls you every day to get instant payment now "it's free" but does that clear up your credit? Hell no...they frigging charge you another arm and leg for more late pays... NEVER deal with Lenscrafters again, I'd rather buy those cheap glasses that cost 10 bucks! Aholes!

They suck.

I bought furniture through Rooms To Go, and now I want to pay my balance. Rooms To Go says they can't help me, and GE's website or phone system will not work unless you have your credit card...well, I haven't been sent a statement yet or a card, so I do not have the ###ing number. So I just wasted an hour ###ing around with the website and phone system. These guys suck ###! And I probably won't buy from Rooms To Go again.

I had a similar situation last month when I paid my payment at 9:00 pm Eastern time via their website. When I received my bill for September I was charged a late fee of $39.99; even though my confirmation stated my payment was received and applied on the same day. When I called Customer Service, I was told that because my payment was made after 5:00 pm it was not credited the same day. I explained to him that my confirmation stated my payment was applied the same day and the website did not indicate a certain time frame to make a payment to be credited the same. I told him I wanted the late charge removed and if he could not do it I needed to speak to someone who could. Needless to say it was removed...so Grumpy 123 try again!

We purchased six different pieces from Rooms To Go back in July of 2017. I just called to ask if I could get someone to come out and fix our couch. There are two places in the back that are just before popping through the material in the back. I understand that the one year warranty is up but I even asked if I could pay for someone through Rooms To Go to come out and fix it. Their response was sorry, try the yellow pages! I am so upset with the customer service that I have been given from such a well known furniture store!

Incident:

I purchased a pair of couches. After about a while I felt something move back. I realized a piece of wood from the frame was coming loose, so I ripped off the back of the couch fabric to fix, and I saw what a horrible mess the construction was. None of the wood was put on right. It completely fell apart on one side and was hanging on by a thread on the other. These couches have been used by a single female. Nothing crazy, no kids. There has been minimum wear and usage.

Damage Resulting:

I am going to have to completely throw out the couch. It can't be fixed because even if I wanted to put real screws in instead of the cheap bended metal they used, I cant because the gnarled metal is covering the wood and a screw can't go through it. I am out $1300. These couches are only a couple years old at this point. I just paid them off and now I have to throw them out.

I called the morning after we purchased the furniture and told them I did not want the protrctive spray( the salesman never mentioned the price)also had thenwrong contract set up for me. He rushed us out of the store. He daid he would take care of it. I waited and waited and no response. I called back and spoke to the store manager and he said he would take care of the problem. No response again, I called again and spoke to another store manager and the same lie. They never did anything about the issue.

I am stuck with a $65.00 payment that I did not want at this time. I told all the employees at my office and 50 salesman so they do not get ripped off like I did.

I will never buy from them again.

I purchased a Cindy Crawford dining room set and two additional bar stools WITH an extended warranty. My daughter knocked over a bar stool and it literally shattered into pieces.

Shortly after that, I bumped one of the arms on one of the captain chairs and off it went, I went to move the chair when it happened and THE OTHER ARM FELL OFF! Seeing how it was fastened together makes me wonder how it ever stayed together. The extended warranty people say that this is not covered!

Will be going to see the manager in the morning...

Customer service should be renamed as Delivery Scheduler, it's appropriate that's all they can do for us, that's all they did to us. For other requests the answer was "talk or call the driver" or "the driver will call you" or "call your local store, maybe they can help you" and my favorite alibi from them "we're located in Florida so we don't have any control of what the driver schedules will be that day of delivery since we're not in your state" (translation:we don't have time for you, hang up your phone Now!)

In April 2017 I purchased a kitchen set (table and 8 chairs) and a kids bedroom set. I should have known when the sales rep lied to me about some special pricing that I should shop elsewhere. But instead I bought online. When it was finally delivered, the table only had 3 legs! This was a few days before Easter and I had company from out of state coming. Even though it was their fault, it took a week to get the leg delivered. We were the LAST person on their route, totally messed up the weekend. The bedroom set had a cracked knob, which I did not discover til after all this. Then the chair to the table broke - the beam between 2 of the legs just snapped. I DID have my foot on it, but not standing on it or anything. Just resting it while I leaned down to help my daughter with her homework. I did not even realize my foot was on there - I guess it is just habit. I am sure this is fairly normal wear and tear. I can understand if there was signicant weight applied but there was not. I scheduled a repair, which 2 weeks to get a Saturday appt. On the morning of, we got a call that the repairman was sick and I needed to call back Monday to reschedule. Then it was ANOTHER 2 weeks to get a Saturday again. They sent a guy who, not to be mean, was just plain scary and dirty. BUT he did work for a long time on it. He glued the leg together and of course within a month it broke again. I tried the online support, which they just told me to call in. Then they said it was owner abuse and they would nt fix it. My OLD table and chairs, which was dirt cheap and lasted 13 years, was much better quality! Plus my kids were younger and harder on furniture then. WOW. I will NEVER purchase anything from this company again. Buyer beware!

Unfortunately there are several people that just want something for free or just want to complain, but there are many people that just want what we pay for. My husband and I purchased a sectional in Sept. I noticed that the couch wasn't looking as firm and full as the couch on the showroom floor, plus some of the stitching has popped in half and come unthread. I called and they sent a service tech to come look at the couch and possibly repair it and stuff sections of it. He didn't sit on the couch, feel the couch...he simply stood in our living room for a total of five minutes. He informed us he couldn't repair it so he would send his notes to customer service. I received a phone call from customer service informing me that per the service tech's notes the couch is at "standard" with just "normal wear and tear", and that the stitching being popped was "customer error" due to being rubbed along something. I was very displeased with both statements. When I purchase a couch, I would like for the couch to look like it's only five months old, not fifteen. Plus, don't tell me it was "customer error" when he didn't even take pictures of it. If it was dragged along something, wouldn't there be damage next to the stitching? Of course the service tech failed to mention that. I don't even have to have the couch replaced, but at least replace any bad foam or add some stuffing and fix the stitching. I don't feel this is too much to ask. This is the last purchase I will make with Rooms To Go after four years of furniture buying unless they make it right. Some friends purchased a couch from Haverty's with the same issues, and the service tech from Haverty's took pictures, and they admitted to it having bad foam and are replacing it. It seems to me that is how customer service should be.

I purchased a dining room set in Aug.08. The china cabinet has been delivered damaged 3 times. The delivery men scratched my wood floors, knocked into walls and other furniture in my home. The last delivery was so bad and the men were so rude that I had to ask them to leave my home. I was then called by Customer service and told that I had to store the damaged furniture in my home until they could replace it. My next delivery is this week, I am not very optimistic.

I will not shop at Rooms 2 Go again.

I have spent up to $10, 000 in the last 1 1/2 years. Although I have been dissatisfied with them, (movers scratched walls) I was charged $200 for starch guard protection that I did not ask for. The last straw was: I bought a $45 lamp, cash and asked I was asked for, ID. I did not think ID was necessary when using cash.I was told unless I give ID no purchase can be made. The sales person put the info into the computer, then I had to go to another part of the store to pay the Cashier, I then had to drive around to the Customer Pick-Up, met by a Security Officer also wanted to see my ID, then allowed to go into CPU again asked for ID, then told to drive to loading dock 106. I sat there 15 minutes, security said I was at the wrong dock, go to dock 109, then waited 10 minutes I returned to CPU they were rude, went back to dock 109 and again asked for ID. It took 45 min. to get a lamp. I complaine to Store manager Corine she only said sorry. I have a $1, 7000 to be picked up she said this would take 2 to 3 hours for pick-up No thanks. I cancelled my purchas0e the manager should have said "what can I do to make you a happy" but no, she did say she was off duty and had to go.

I recieved a new dining set from "Rooms to Go" furniture company today. After a 10 day wait for it to finally be delivered, I noticed that one of the chairs was damaged right out of the box! Unfortunenately, I noticed the crack in the chair about 2 minutes after the delivery men left. I called the store and let them know that the chair was damaged. They gave me a 800 number to call b/c they obviously "don't handle that from the store". I called the number they gave me and they said that they could get me a new chair in 8 days! I told them that that wasn't acceptable and they responded "call the store that you purchased it from!" Well, I called the store back and they said "there isn't a manager here now and he would have to call me back. 4 hours later, I decided to call them back when I hadn't recieved a call from the manager. They put me on hold and then I spoke with a lady (who wasn't the manger) and she informed me that she would have to call me back. Well, 5 hours later she calls me and says "NO RETURNS!" This company is a digrace to all furniture companies. I spent my entire day waiting to hear from Room To Go only to hear "Sorry, can't help you"! Well, I hope in the future that anyone who may want to buy furniture will not consider this company. Rooms to go doesn't care about anything but the sale and once you got it..it's yours whether you like it or not! I hope the person who is came up with this policy encounters this same treatment every where they may go!

I wish I read all the comments prior to ordering my daughter's first "big girl" furniture. This was an exciting time for all of us until now, 8 weeks later, and still only have half my order! The warehouse will only deliver to my zip code on Wed, and my husband and I are normal people who have to work during the day! Luckily I have wonderful neighbors who let them in with the first part of my order which was left in the doorway of her room in very heavy boxes! Now, they tried delivering the bed and left because I didn't answer my cell phone-which by the way has NO voice mails or missed calls-and will not return until NEXT Wed! I will never do business with this company again and hope everyone else will read these comments before ordering! I'm contacting the store to either cancel my order or try to get another delivery date sooner than another week but have been on hold for 15 minutes and now have to wait on a manager to call me back! Good Luck to all of you with the same issues!

We purchased a mattress at Rooms To Go in Frisco, Texas and were told that we had 30 days try the mattress out and see if we liked it. We chose one specifically because it was soft, but when it was delivered, it felt completely different than the one on the showroom floor. It was as hard as a rock. We went back to the store and talked to the manager about exchanging for a softer mattress. The manager just told us to go home and "walk around on it." We explained to him that we were not happy with it and wanted to find out what our options were. Unfortunately, he continually cut us off and basically told us that we didn't understand how mattresses work. He would not listen to anything we had to say, and kept giving the same speech about how he would lose money if he took the mattress back. He was very condesending, and most of the time would not even look up from the papers he had in his hand. He treated us like we were stupid. When we tried to explain that we were told that we had 30 days, he didn't believe us at all, and said that he was sure that even if the salesman told us that, he would have also told us that it is up to the manager's discretion and would have brought the manager to see us. The part he was "sure was said" never was. We are extremely upset and disappointed with Rooms To Go, especially its complete lack of customer service. We will never shop at their store again, and caution others about doing so. If you do, be ready to accept whatever problems you end up having, because they are not willing to help resolve them.

The rooms to go Frisco store is awful, , we were told manager was working on delivery truck and unavailable ! The salesman lied and then manager was never available for us to talk with.

Customer sevice says ' thats a store issue ' we can`t help you .

Run do not walk from Rooms to go Frisco Tx. ! ! ! ! They suck ! !

I wish i had did some research first before purchasing furniture from Rooms To Go. After they make the sale, customer service is the worst I have ever encountered. They are rude, unprofessional and can not give you answers to anything. We put a down payment on some furniture and when we returned to the store we wanted to make an additional purchase of a dinette set. Even though they had to make 2 deliveries because the coffee table was not in stock, they said we had to pay another delivery charge for the dinette set which was rediculous. We told them we would pick up the dinette set. Then no one knew the address of the place to pick up the dinette set. They finally made the first delivey after a month of the purchase. We are still waiting for the delivery of the coffee table. They said it would be the second week in June. I will never, ever set foot in a rooms to go store, Ever.

I totally agree! We bought a new bed and mattress. The mattress had this brown mold and the new bed was damaged twice. The would not accept the bed back as a return only an exchange. Rooms to Go sells bad furniture and mattresses.

You have got to be kidding me...you are complaining about something you agreed to pay. If you think that anything in this world is free then you are stupid. I bet you believe everything the car dealers say on their comercials too. Wow stupidity in the United States !

I ordered a bed over six weeks ago, and still have no idea when it could arrive. If ever. I have made numerous phone calls to a messaging service, which was a waste of time as it got me nowhere. These people took my number and e.mail and nobody got back to me, I will be taking legal action if my money is not refunded. The worst company I have ever come across and I would suggest that you avoid this company like THE PLAGUE. HORIFFIC.

I ordered the NFL bed set from Rooms to Go, Dec 2010 and was told the Logo had to come separate and would be shipped to me via UPS in a few days. The bed in the store has the logo on the footboard and the headboard. Well, when I received the Logo, it was only the headboard one, so I called the store. They 'ordered' the footboard logo, but because it was Christmas time it would not arrive until January. Ok, now on January 27th, I still havenot received the Logo, now Rooms to Go says my order was cancelled. They keep telling me they will call me back in hopes I will forget my order was never fulfilled. I don't see the logo everytime I go into my son's room. I am totally pissed with Rooms to Go, and NEVER want to do business again with them. BAD CUSTOMER SERVICE AND DOESNOT FULFILL YOUR ORDERS!

Bought sectional sofa. Delivery guys unwrapped it then carried it up 4 flights of stairs. Both sections were damaged. Got 1 replaced, when technician was out he noticed the second one had a hole in it. They replaced 2nd one with a display model - filthy cushions and mis-colored. Delivery guys threatened to damage it before delivering as they should only deliver to 3rd floor and did 4th floor to be nice. Then when called to complain they said they could give a minimal discount but that would void warranty. Offered a re-selection but that is no good as the delivery guys will not deliver to us as we are on 4th floor.

Went to rooms to go to buy a recliner. . . I decided on and indoor chaise that was priced $348. . . The salesman (Who had no personality or time for chit chat) writes it up and tells me over $500. . . He added on stain protection, warranty and delivery of $65. . Without even asking. ! He practically doubled the price of the chair. . .

I told him. . I don't want stain protection, I don't do warranties (They sound good but when it comes to place a claim on it. . . Lots of luck. . They find every excuse not to pay out or fix or replace) and nor will I pay for delivery when I have both a van and a truck. . He was angry takes everything off and said I have to be here Tuesday 9am as they have no room to store it, I said ok then found out he meant the following Tuesday which was 12 days away. I told him forget it and went to a thrift store and bought a chair for $30. . . Over zealous salesman was an idiot. . . His actions cost him a sale! I will look for the chair I want on Amazon or wayfair rather than ever go to rooms to go again. . .

I bought a leather couch, loveseat and recliner from Rooms to Go a couple of years ago. We started noticing tearing on the headrest of the couch. Unfortunately, the warranty only covers food stains. It doesn't cover them making a poor quality product. For the amount we spent on the set, you would expect it last more than a couple of years. Not impressed.

Because they are loading a truck with 15 to 20 Stops and 60 to 90 Pieces to delivery and assemble, so they are not delivering pizzas this is not mail service, this is furniture, and heavy furniture to second and third floors. plus they are not in the same zip code, they do this to save money on Deliveries, instead of having two trucks with decent stops (10-12) and pieces (40 to 60) they load a full truck and sometimes overload it, so drivers need to go back to warehouse and then come late to a customer house sometimes 11:00PM.

Cory Graves at Rooms to GO was helping me with a living room selection and Jamal another salesman came up to him and announced he had a guest in the showroom and he just walked away to help someone else and did not even say excuse me or nothing just left me setting their with no help, and to me that is rude and bad business. I will never go into Rooms to GO again. Cory Graves and Jamal need to have more class when helping a customer. I felt embarrassed and humiliated. This was February 9, 2009 and I hope no one ever has to be treated like that.

I ordered 10, 000 worth of furniture from Rooms to go and had one chair that they could not deliver without gashes, tears etc after four times of an attempted delivery. I accepted the other pieces furniture with issues because I figured it wasn't worth the fight. The chair was unacceptable. This would not have been as bad (i.e. I waited at home four weekends in a row at the mercy of their timeframes for a chair to arrive) but they lied to me multiple times about the chair. The worst lie was that both the manager (L) (name hidden) and director of corporate customer (KZ)(name hidden) service had talked to the delivery and warehouse manager and that they would ensure my timeframe was 7-11 am so that I could receive the chair in the early morning for the fourth weekend (since it was such an inconveience) undammaged only to find out when I called that morning to find out where they were that they HAD NEVER TALKED WITH THE DELIVERY COMPANY AT ALL. They never changed my timeframe of delivery, and hoped I would not notice. Completely unacceptable. I also called the corporate office to complain on numerous occasions and simply asked for a call back to address. My call was returned one time from a woman who ultimately was the last person over my last issue and was the person who lied to me. She gave me her number (so if I had any problems to call). Please note she isn't in and not avaialble on Saturdays (the last day of the attempted delivery). I will not only never buy another piece of furniture from rooms to go AND will tell everyone I know not to ever do it either. If they had simply been honest with me, I would have worked with them. Instead they chose to lie and treat me with the highest level of disrespect. They tried to hide behind a lie and got caught. I verified this with an associate LW (name hidden) on the phone from customer service. At least she was honest (what a simple thought-honesty). They also did not offer to do anything for me as their customer. Let me reiterate that I never asked for a discount, money back etc. All I wanted was my chair undammaged. Its sad to see companies do this to the customers, but believe me they will lose business over it. Rooms to go is the most awful company in the history of all retail I have ever dealt with!

Do not buy from Rooms To Go. Purchased girls bedroom set in March and first delivery date in June did not have the dresser and mirror and nightstand was cracked. Second delivery in august had the dresser but no mirror and did not bring replacement nightstand. Third delivery today September 24th brought the nightstand but mirror was cracked. Now they are telling us late October delivery date for the mirror. If we had known that this set was on back order and they were having probelms with delivery of complete set, we would not have purchased it. So, 7 months later and we still do not have complete bedroom set.

After waiting over 12 hours, being hung up on twice, lied to multiple times and being told I am an unreasonable customer approximately 1/2 of my furniture was delivered to my business rather than my home. Only RTG knows when or if the other 1/2 will ever arrive. I could and will never recommend this company to anybody. You get what you pay for. There's is no wonder why they can only sell on low prices. Customer service or satisfaction is of no concern to these people. Calls and or emails to their support systems go completely ignored. Don't waste time shopping there!

I recently bought two bedroom sets for my daughters and am disgusted with the overall experience I had spending almost $3, 000 with Rooms to go. The delivery/set up was not done right and pieces have been falling apart. Miserable experience dealing with customer service who remained "indifferent" to my issues. Basically told me they were sorry i was not satisfied and hoped they could help me in the future. How are they in business? I have heard muktiple stories about their bad customer service. Stay away from their Disney bed sets...rose handles break off at the slightest touch...forget about pulling your trundle bed out. The quality is sooooooo terrible.

So was this resolved? I am VERY curious because I am goig through the same thing.

We purchased a leather recliner sofa and love seat. Within 2 years one of the recliners completely fell apart, the seats have lost their filling and the leather has cracked horribly in between the seats. The worst investment we have ever made!

Terry Lopez
Miami, Fl.

Furniture not delivered when promised, as I see everyone else has had the same problem.

I purchased $8, 000.00 worth of furniture which included the EXTENDED WARRANTY which the salesman, "Dave Bridgewater #025369" @ Grapevine, TX store, told us the warranty was for the lifetime of the furniture if ANYTHING went wrong. No warranty documentation was given to us.
Come to find out, this is a total LIE, after calling to get service on the CHEAP furniture which has NOT LASTED TWO (2) years. Customer service said they would email a copy of the warranty WHICH I STILL HAVE NOT RECEIVED.

I had over $4, 450 worth of furniture delivered this morning. Within 1/2 hour, I started to call because I found 4 nicks in one of the end tables! It6 is now 8 hours later. I have tried calling numerous times and have been put on hold! I even left a return phone number three times. When I finally reached a sales rep., she wanted to send my call again to customer service! I was, yet again, put on hold . This handling of business is ridiculous. Walk into a store and they fight over you for the commission. Once they have the money, you CAN NOT get any help!

i give them a zero rating because of the poor poor customer serviced and poor deliv and lies the driver told me. i purchase a mattress and box spring from rooms to go pineville nc and was told when the new one was delivered they would take the old one away in short the driver refused to take them and told me it was policy i called customer service to see if it was true and was told it was not in other words the driver lied in order not to complete the job and being lazy. after several calls to my sales person customer service and the manager of that store i was never called back. horrible service and i will never purchase anything from rooms to go again

My name is Hilda Martinez I am submitting some picture about my leather sofa which is breaking.

I bought a living room set from rooms to go over a year ago. the day that the furniture was delivered, the delivery guys broke a pin in the back of my loveseat. They told me that rooms to go could have some one out to fix it within a week. A week went by and nothing. I have since had their repair guys out several times to fix stitching on that same love seat. Each and every time, I have had one of their repair persons in my home, the pin was discussed. I was told that they had ordered a part and it was back order until July. Then once July ad come and gone with no part, I contacted their customer service again only to discover that they were telling me that I was in the extended warranty period now and it was not their problem. Meanwhile the extended warranty group is telling me that they won't cover it because it was a problem prior to the extended warranty period. I am sick to death of their horrible customer service and run around.

STAY AWAY FROM ROOMS TO GO! RIPOFF!
Attempted to purchase a mattress set. Salesman placed the wrong one on the invoice. (A MORE EXPENSIVE set that DID NOT come with the FREE TV...coincidence or bait and switch? You be the judge.) Turned out the one I wanted actually doesn't exist in the style I needed. First, tried to blame me, saying I'd changed my mind. Not! Second, tried to say the price tags had been switched. Also not! My debit card was charged for the deposit before the mistake was noticed. They acted like I was hassling them by needing my money back for THE PRODUCT I DIDN'T BUY (or want in the first place). And we're not talking chump change. Hundreds of dollars. Instead of crediting my card immediately, or issuing me cash or a check, they said I had to wait for a refund check from their corporate office. They take my money for nothing, for THEIR mistake, and refuse to return it for WEEKS. Gave me all this bogus spiel about "there's nothing else we can do, this is our refund policy". First of all, it wasn't a REFUND. I didn't change my mind. It was a credit issued for THEIR MISTAKE. Second, there were plenty of things they COULD have done, but they REFUSED to do anything else. And get this...here's the icing on the cake...I was charged a processing fee. THEY CHARGED ME A FEE TO TAKE MY MONEY AND HOLD IT FOR WEEKS. I had a line of credit with them and had intended to use it on other furniture. Closed the account and I'll never step foot in one of their stores again. Don't take my word for how awful they are. Read the other complaints here and at all the other sites. You'll find hundreds, all saying more or less the same thing: Rooms to Go will rip you off, they'll give you crappy service and crappy products, and they just don't care. Wish I'd read all the reviews before I went there. Oh, and if you see a response from them saying "We're sorry to hear about...please contact us at..." don't buy into that, either. It's a form response just to make it look like they care. The email address they say to use for resolution? It's the one I DID use. Dang sure didn't resolve anything for me! JUST STAY AWAY!

DO NOT SHOP AT ROOM TO GO (BayBrook Mall)!
Customer Service was horrible and rude. I bought a set of sofa and love seat, I waited for a week to be delivered, the delivery poeple showed up late and one piece has all scratch up so they have to take it back. they made me call customer Service to schedule another delivery date which will take another the week. The love seat that I received look kinda awkward in my living room and since they will have to come back to my house again for the sofa so I was thinking that I wanted to exchange for a different style. The next day I went to the Room To Go store and talked to the manager to explain my situation and she rudely replied "you bought it you have to live with it, no exchange". I have referred a lot of my friends and family members purchase their funitures there and this is how they treat their loyal customers. i will try to call their corporate office and talk to the president of that company.

BEWARE WHEN YOU SHOP AT ROOM TO GO! PERSONALLY I WILL NEVER STEP MY FOOT IN THERE AGAIN.

I completely agree with this. I had the same experience. Purchased a Nature's Sleep mattress from Rooms To Go and, a few days after, my son had an allergic reaaction to it. After several arguments with the store manager, I was told that I could exchange the mattress and there would be a 20% restocking fee, plus a $50.00 delivery fee for them to pickup the mattress. I told them I would deliver the mattress myself to the store, and I was told that I couldn't do that.

Be careful if you purchase from them, as it seems everything is a "Final Sale"

You are holding Rooms To Go accountable for the problem but all they did was sell you the mattress. You really should go after the manufacturer of the product rather than its vendor. I admit myself that Rooms To Go sells some flimsy furniture that is way overpriced but still there is a certian point in time that the vendor's responsibility becomes obsolete and the manufacturer is the accountable party.

we purchased a latex mattress from rooms to go less than a year ago. several moths ago i began to notice a hump in the center. we are not heavy people so that cant be the problem. it became so severe that i had to place a pillow between the mattress and the box spring to try and off set the slump. we paid over $1800 for the set and felt it should last at the very least a few years (the "warranty" states 20 years). we called customer service and they seemed friendly enough and suggested that the mattress would be exchanged, we simply had to have a rep come out to document the problem. the rep did come out, measured the "body impression" on both sides and said that we would hear from customer service within 5 days. they waited the full 5 days to respond, and told us that the 1 1/2" impressions were "normal wear and tear". if we weighed 300+ pounds or used the bed as a trampoline, i may have agreed with them. however, since neither is the case i insisted they sent another person out. well, he just left, and in less than a month the "body impressions" have sunk another 1/2" and is now TWO inches on either side. the hump in the middle is visible to the naked eye. we shall see if rooms to go stands behind their products...

That is not only a bad in Houston. I called many times asking to speak with a manager to explain why I am complaining about they irresponsibility to accomplish a contract, but a person calls Claudia was unavailable to find any body that could talk with me and also she said that they don't have anybody that speak Spanish over there, and I am not asking for anyone that speak that language. They are terrible.