Rotech Healthcare
Reviews and Complaints

The billing process is so confusing that it appears to be purposefully confusing. I just received a bill for equipment that Rotech said that it sent to me over six months ago. I have no record of receiving the CPAP Supplies and the total part of the bill that is not expected is over $550.

Back in early February, I went into Tyler tx office to be fitted with CPAP mask. The best one to choose from wasn't in my size but the tech, Forrest said he'd order it and let me know when it came in. Each month I called asking if it's available yet. Even sent my daughter in to ask the tech. The last call in April, I spoke to phone receptionist, ( I think he said his name was Kerabu) he guessed that it must have been given to someone else and he'd reorder it. Called again today and the same phone receptionist said I had missed an appointment, then said he told my daughter months ago when she came in it was there. Lied repeatedly and blamed me. I have never heard anything like the ignorant lies he kept saying. I let my Drs office know I still haven't received my unit and of the horrible service the Tyler office provided me as well as the unbelievable lies the phone person began spouting at me like it was my fault.
It felt like a gut punching prank toward a disabled client.

I was using the oxygen machine but after a few days of using it the back of the machine got hot and it burned me. Every since I was burned I've been having terrible headaches and not to mention a burn scar. I'm getting over Covid now I have this to deal with. I might seek the advice of an attorney

I wish I could give them a negative 10 stars. They are profiteers of the COVID sickness. November 13th I tested positive for COVID, I went to Doctors out side the Box and they were great. I needed oxygen for 1 day and the doctors wrote a prescription for it (they had to write it for 2 months for some reason but they said it could be cancelled with no charge). After about 2 weeks I had fully recovered. So I called Rotech to come and get the oxygen machine. They said that Doc's outside the Box would have to cancel. So I promptly called them and they faxed the order to cancel. I waited a few days and Rotech never got back to me. So I called again, they said they did not get the fax, so I called Doc's outside the Box, they faxed again. A couple of days still no answer, so I called Rotech again. Once again, they said they did not get it. So I called Doc's outside the Box and they called them, they told me it took 30 minutes to get them to cancel the order. The only problem was by that time Rotech was able to charge me another $133.00. If you need medical appliances tell your doctor not to get it from Rotech, they will rip you off.

My wife and i rented equipment when we got sick with COVID-19 back on 11-23-2019. My wife returned all the equipment in Mid December. Rotech pickup my equipment at home 0n [protected]. Subsequently, they are saying for both of us that we never returned the Nab and Nab supplies Equipment. They charging rental fees for both my wife and myself. for the Nebulizer we never used and they have received. When they pickup my stuff, they signed the paper work but, i didn't notice that it did include the Nebulizer on the paperwork. I believe this is a scam from word go. I know there are other people getting charged. My email address is [protected]@cpsenergy.com

Danny Velasquez.

On 3/1 just after noon the oxygen concentrator provided by Rotech medical supply under contract with the Tucson VA failed. I called Rotech and they said they would send a tech out with a replacement about 5 pm. No one showed up. I attempted to call then about 6:30 that evening but was unable to get through their switch board as the phone kept disconnecting

I called them again in the morning at about 0815 and was promised that someone would be there before noon. This did not happen

So I called back at 1 pm and was promised that a tech would be there before 3 pm. Which did not happen

Then they promised that the tech would be their by 4:45. again this did not happen

I called again At 5:30 pm and got their after hours switch board someone named "Shelby". who was very rude but said someone would call me ... this did not happen

So I called back at 6:10pm. And spoke to "sandy" who promised to call a technician who would call me soon

In all cases I ensured that they have my phone number and my address which they confirmed

I currently do not have enough bottles of oxygen to last to tomorrow and will have to go to the VA by ambulance as I currently do not have a car available for transportation

Have recurring refill of my CPAP supply and always pay the bill. This time I checked my UHC online account and happened to see my Rotech supply claim and the Copay amount was less on this statement then on the text message from Rotech. Looked for the bill on the Rotech app and saw they had given me credit and even with credit the amount was $28.50 here and $19.80 on UHC. I then discovered that during the 2 years I have used Rotech they have charged 20% instead of the correct 10% Copay. I called and they could not understand why I was complaining, they had billed correct in their opinion. I then called UHC and they confirmed that it should be 10% Copay and not 20%. UHC called Rotech when I was on hold and the UHC representative told me after speaking with Rotech that I was over changed and should only pay $7.00 after they had gone back on the last 3 bills that was overcharged and together with this new the 4th bill recalculated the total was $7.00. Rotech said they had corrected this and I could see my new bill on the app. I checked the app and it still $28.50, called again and was told the bill was correct.
I just wonder how many people have done like I did and just paid the bill and never realized they were billed 20% Copay instead of 10%. It will probably add up good to Rotech profit and chair holder must be proud of the scam.

My mother has gotten a bes from these idoits an yes that is nicely on friday! I have pictures of the bed an wheelchair, the bed railing has broken off fridsy night when my mother had pulled on it to help her roll over the damn thing broke an she went in the floor. My mother is 76 years old an this could have hurt her badly. I will not recomment this company to anyone! We also have a lawyer for this very reason. The bed was also put toget wrong an poorly an the chair when she sar ir in the chair plastic piece broke off the bottom! Im highly i mean highly upset this has happen an their wasnt an emergency contact number to contact for this! So take my advise please for the love of pete DONT GET ANYTHING FROM THIS COMPANY!

I schedule three (3) different appointment for the Service Technician to come to my home and service my O2 concentrator. The tech was supposed to call between 8:30-9am to give me an approx. arrival time. NEVER did the Tech call and when I called Rotech they had the Tech call me back. I was told that Rotech was short on Service Techs and since my O2 concentrator was not broken they are just too busy to service it. However the Tech did reschedule another time, did not call or show up for that appointment either. Finally after the 3rd time I said enough is enough. Since my lease is expiring in Sept anyway (3 months away) I will just wait and replace my leased machine. However the new lease will NOT be with Rotech. They are unreliable, lie right over the phone to you and don't care about servicing your equipment unless it breaks down. O2 concentrators are important for COPD patients to be able to breathe. A dirty machine will release toxins into my lungs and cause even more problems. I guess Rotech just don't care about my health needs or yours either unless they can install a new machine. I understand that Medicare only pays the equipment supplier for the first 3 years, pays them a higher rate during that time to make up for the last 2 years on the lease. Well Rotech is now going to lose the renewal on my lease.

First off, I do not have a Heated Humidifier and am being charged for it. Also I received a notice from Humana months ago that said I do not have to pay for the CPAP machine since it was ordered by my primary care doctor. I also have never had a full face mask from you. That as well as the Cushion PAP Rep2x1 Purchase which I never did. I have called or emailed this information to you several times and never received a call back or email.
Please adjust my account accordingly. If you want you can have the CPAP back as I only used it once and found it impossible to get any sleep with it. Have been using another device to control my apnea.

When my CPAP supplier for 6+ years closed their doors last fall (2018) in Grand Rapids, all CPAP accounts were given to Rotech. In over 6 years with my CPAP, I never had any issues. Immediately after Rotech took over, there are issues. In May 2019, I receive a bill for "co-pay" for December 2018. I have never had any co-pays for my CPAP supplies prior. It took 10 days for my supplies to be received by me and they have a 3 day return policy. I have new unopened supplies that I do not need. They ignored BBB solutions and should not be a BBB member.
This greedy should be boycotted, as there are honest companies to deal with.

On 4/29/19, I almost died and my daughter had to call 911 because I could not breathe and was rushed to the hospital. My oxygen concentrator alarm light was on, made no alert sound, no air being supplied, machine is rented and Rotech failed to have a procedure in place to maintain their equipment to make sure it works properly and to change their inside filters that they need to provide and change. I have been breathing in dirty air since they provided the machine in 2017. I want all the paperwork I ever signed and to know why they never properly maintained their equipment.

oxygen tank has water in it, ruined my conserving device a Devilibs PD 1000, I expect it to be replaced or repaired ASAP I am house bound until I have my device back'
To be clear I want my Devilbis PD 1000 not one of your crap Bonsi or any other chad drive units! My phone number is [protected].
I just got a pop up saying my post was too short and would probably not be resolved, so I'll continue, the problem with the Chad Drive devices is they DO NOT dispense enough oxygen per puff. I do an welLness class 2 time a week, I am on 3 liters on one machine 4 liters on the treadmill. I tried a chad drive unit I was at 5 liters and my stats were way low, my oxygen was at 88-89 instead of 93 OR 94

Worst customer service! I accepted my robo call on 12/23 and reordered all supplies knowing that my deductible had been met and was starting over in the new year. I received a bill on 2/11 that shows I will billed on 1/10. When I called in they said that because of a huge influx of orders they couldn't ship until 1/10. I said my expectation is that when I place an order, that I would expect to be billed then. Anyways, they continued to place the blame on me that I should have called. That I somehow should have known this company couldn't fulfill my order by the end of the year. Do not do business with these idiots. I called my dr and have asked for a new supplier.

I have had a bipap machine since the prior year but insurance changed as of Jan 2018. I called to let Rotech know and to have them bill the correct ins. On 7/21/2018 I received a bill that was not correct and my wife called on 8/1/2018 and spoke to Kristen from Rotech who told her that because of my insurance change that I needed a preauthorization and that my bills needed to go through Care Centrix. She called Care Centrix and did a three way with my wife and Shay from Care Centrix and my wife was told that Rotech would handle the preauthorization and everything that needed to be done with Care Centrix and not do anything else until we received a corrected bill. In the meantime, they attempted to pick up the machine twice and when my wife called Rotech to explain what Kristen had said Rotech said not to give them the machine that they were working on the bill. On 9/25/2018 I got a bill for $3, 180. My wife called Rotech immediately and started a dispute of the bill with supervisor Laura Myers. My wife explained to Laura what Kristen told her to do only to find out that Kristen never did her job. Also we found out that Rotech put in an incorrect preauthorization for a cpap on July 9 which our ins approved and then put in another preauthorization on July 13 for the correct machine which is a Bipap which my ins denied since they had just days before approved a cpap. In speaking to Laura my wife found out that the conversation with Kristen was never put in the notes. Laura agreed to look into the situation and try to fix things. We have been emailing and calling back and forth with Laura. When my wife talked to Laura she mentioned to make sure that when she put in the preauthorization that it started at the beginning of the year since Rotech has not been paid since we changed ins. She said that she would. She did send the preauthorization to our ins and on November 5, 2018 our ins send a letter that the bipap was approved but only from 6/27/2018 to 6/27/2019. When my wife called the ins to let them know that the dates of service were wrong and that they needed to be from 1/1/2018 the ins told her that Rotech provided the dates of service. In the meantime on Oct 1, 2018 we got a letter from a collection agency saying that we owe Rotech $3, 180. This after Laura told my wife that she was going to talk to the billing department about what was going on. My wife contacted Laura and let her know about the collections notice and she said that she didn't do anything with the billing because she didn't have access to it from her computer but that she would call and have them put a 30 day hold on it. My wife called the collection office on 10/25/2018 and spoke to Renee Reeder and explained everything that was going on and he told her that Rotech had called and put a 30 day hold on the account. As of today November 19, 2018 my wife has called and left messages for Laura and her supervisor Stephanie to call her back about the fact that the preauthorization dates were wrong and that the billing is still going to be off. My wife has also contacted Laura Myers by email on 10/16, 11/1, 11/13 and we still have not heard from her. My wife is going to email her again today. This is an ongoing issue with the mistakes that Rotech has made with the billing on this account and it is not fair that I have to endure the threat of collection action and the detriment to my credit score because of Rotech's errors and ineptitude.

I received an auto shipment of CPAP supplies that I did not want. The package was never opened and I needed to return them. Request for return was denied. A customer service representative and a supervisor said there was no way I could return them because they didn't have a 30 day notice of cancellation. If they are unopened, and not accepted at time of delivery, I can't imagine they won't take them back. I will NEVER deal with these rude heartless people again. Obviously they would rather force me to pay for items I don't need than have me as a continued customer.