Royalton Luxury Hotels review: Royalton Cancun Riviera

Dear sir/madam
I write to you to inform you that I am currently staying at your hotel in room 8407. It's been sever al days now that I have complained to the front desk also two cleaners that where in the hall and two supervisors about a sanitary smell coming from the drain. two days ago the smell was so strong at 4am that myself alongside my wife and my two children 4 years old and 8 months old evacuated the room opened up the balcony doors and waited 1 hour until the smell left the room. Its sad to say that when I explained two everyone the severity of the smells they did not care. See I work in the sewer industry and I know the problems these smells let out. Sanitary sewer gases are dangerous Smells in a shower drain can be caused by odor-causing bacteria that feed on debris in the pipe. Some of these anaerobic bacteria live in fetid water in the P-trap and produce hydrogen sulfide gas, which smells like sewage. These smells produce many dioxides such as amonia, hydrogen sulfide, esters, carbon monoxide etc. It's seems very odd that when I try to explain the solution to some it's ignored.

The grounds are beautiful and service is great there is a terrible issue with this and it's sad that due to this issue we are extremely tired due to lack of sleep cause of the smell.

It's sad that I sent an email February 21st, 2020 at 8:37am and still am yet to get a response. We lost two days of our vacation because my kids and myself felt sick and tired due to the smell. Please note this is the second complaint I've made and I'm keeping track of this. This is very serious and should not be taken lightly. I will keep on escalating this situation until it has been addressed and resolved

Regards

Mauro Estrada

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