SA Company
Reviews and Complaints

I recently made a purchase from SAFishing (safishing.com) and I have to say, it was a bit of a rollercoaster ride. I decided to go with SA because their advertising claimed that the neck gaiters I wanted were in stock and ready to ship. I placed my order on April 4th and opted for the buy one get four free pack of face shields or neck gaiters, which came out to around $26 USD.

However, shortly after placing my order, I received an email from SA stating that due to the pandemic, orders may be delayed by 7 to 15 days. I was a bit disappointed, but I understood the situation and decided to wait it out. After about a week, I sent an email to SA asking for a status update on my order, but I didn't receive a response. I also tried to contact customer service through their chat option, but I was stuck in queue for hours.

Finally, on April 19th, I received an email from SA stating that my order had shipped and that I could expect tracking information within a few days. However, this was confusing to me because I knew that if my order had shipped, the tracking information should already be available. I continued to try and contact customer service, but I never received a response.

It wasn't until May 21st that I finally received tracking information, and my order arrived on May 24th. Unfortunately, when I opened my package, I was disappointed to find that none of the styles I had chosen had shipped. Instead, SA had substituted all five designs for other, less desirable designs that I would never wear. To make matters worse, the gaiters were different thicknesses and sizes, with no consistency whatsoever. And to top it off, they were all made in China.

Overall, this was the worst online shopping experience I've ever had. I never received an apology or any show of concern from SA about the extreme delay in getting my order out, and the substitutions they made were completely unacceptable. While I appreciate that the pandemic has made things difficult for everyone, I don't think that's an excuse for poor customer service and misleading advertising. I won't be shopping with SAFishing again.

My order from SAFishing is late, or maybe even lost, and I'm not happy about it. When I tried to get some answers from the customer service chat person, they abandoned me for over 40 minutes. When they finally came back, they told me they couldn't "break their protocol" to help me any further. I've seen a lot of bad reviews about this company, and I think they need to change their protocol so they can actually help their customers.

I had a chat with someone from customer service 5 days ago, but they didn't give me much information. They did manage to send me an email with a tracking number, but it was 11 days late. Today, when I talked to someone else from customer service, they said they would put my order on a list to be reviewed and sped up. That's what should have happened in the first chat conversation! They told me to contact them again in 6 days if the tracking number status wasn't updated. I told them that good customer service would be for them to contact me proactively in less than 6 days.

I asked to speak to a supervisor, but that didn't go anywhere. I'm not sure if I'll ever get my order, or if I'll get any further assistance from this company. The best way for them to hear how bad they are might be through the chat. My suggestion is to go on the chat and post all the recent bad reviews you can find, and give them a link to them too. If they're not providing any real customer service, at least they can have some reading material to pass the time.

I did some research on the CEO of the company, Tom DeSernia. You can find more information about him on his LinkedIn and Rocket Reach profiles. The company does have addresses on their website for contact: custom(at)sateam(dot)company and wholesale(at)sateam(dot)company. You can also try emailing anyandall(at)sateam(dot)company and put "Sponsorship Opportunities" in the subject line. You can also go under the employment link at the bottom of the website and submit something that will go to some inbox of theirs. They also have a presence on Instagram, Facebook, and Twitter.

If you need to contact the company directly, their main number is [protected]. You can press zero to leave a message.

I had the same experience as Michael S. and I am still waiting for my order from SAFishing. I placed my initial order on March 22, 2020, and it has been almost two months now. Since I am working from home, I have some time to wait for them to answer the online chat. However, it has been a frustrating experience trying to get in touch with them. I try to chat with them every other day, but half the time, it is close to their end time (there is a 6-hour time difference), and they either hang up on me or put me on hold for hours. But like I said, I have the time.

My first two attempts to chat with them ended with them hanging up on me. When I finally made contact with Alex about my original order, they wanted me to send back the messed up ones. So I asked them if they were going to re-sell the used masks? They finally agreed to re-send my order. However, three weeks had passed, and I had a chat with Steven for an update on my shipment. He said it was sent but delayed, but in the meantime, I could choose five masks for him to send by 2-3 day shipping to hold me till my order arrives. However, I received nothing!

UPDATE: The corrected (so I thought) shipment arrived yesterday. Two were correct, but three were wrong, and they were all kiddie size! Plus, the somewhat courtesy shipment was not sent, which did not surprise me. Alex said they were going to send three blacks and two greens by 2-3 days express for my safety while I wait for my order. However, I received nothing. When I chatted with them today, they did not know what I was talking about and put me on hold till I got cut off. They closed down for the day.

UPDATE 5/16/20: Today they changed their Chat format. Now you choose the topic first, and it depends on what topic you choose. The wait is still the same, at least 3 hours and 55 minutes. But look at the topic labeled "missing/wrong item." They mention "at least a 24 hours wait" for a reply. I have been waiting for at least two days now. I will be back soon.

I was planning to wait for them to be online again, but I was disconnected and can't go back in. Now I have to wake up early to start a new chat (they are 6 hours ahead of me). It is frustrating dealing with these A$$HOLE$. I opened a chat on Monday morning, and it is now Tuesday afternoon, and I still have not received an answer yet. See the picture time stamp.

I ordered some items from SAFishing on April 24, 2019 and the money was taken from my account. However, I have not received my order yet. I have contacted the company twice and both times I was lied to about my order. The first time I spoke to a customer service representative named "Stephen" on May 11, 2020. He told me that my order was in the "processing" phase due to COVID-19 and that it would be shipped within 48 hours. He assured me that I would receive an email once it was shipped. However, on May 15, 2020, I still had not received anything and my order was still in the "processing" phase.

I decided to contact the company again on May 15, 2020 at 9:30am through their chat platform on their public website. This time, I spoke to a customer service representative named "Leo". He also gave me the standard COVID-19 excuse and told me that my order was never fully processed and was still on hold. I explained to him that I was told otherwise on May 11th and he promised to expedite the delivery and gave me a new order number with the letters "CS" in front of my old order number. I thought this was valid, but when I checked my order status on the company's website at 2:00 pm on May 15th, 2020, it was still listed as "processing".

I feel like I have been lied to twice by this company. They took my money and now they are refusing to speak to anyone. Instead, they are using a chat platform with personnel who are blatantly lying about orders. As a consumer, I paid this company and they are not fulfilling their obligation to fulfill the contract. I had to file a complaint with the Florida BBB (Better Business Bureau) and I wish I had reviewed them before I placed my order. Apparently, this company is notorious for not shipping products and now they are using COVID-19 as an excuse to cover up their scam. I also found out that they were found guilty of paying people to promote them in a positive way on the BBB review site. You can check out the BBB site for more information: https://www.bbb.org/us/fl/boca-raton/profile/online-retailer/sa-co-***9096.

I gotta say, I was pretty disappointed with my recent purchase from SAFishing. I ordered a pack of face shields, but when they arrived, I was shocked at how flimsy and poorly made they were. The material was so thin, it was practically tissue paper, and the edges were all frayed and falling apart. Plus, they were uncomfortably tight on my face. Needless to say, I was not impressed.

So I decided to return them, but that turned out to be a whole other headache. Not only did I have to pay for the return shipping out of my own pocket (which cost me $4.57), but when I finally got my refund, it was only for $20 - not the full $25 I had paid. And to top it all off, SAFishing doesn't even refund shipping costs, so I was out $9.57 for absolutely nothing.

I was pretty upset about the whole thing, so I decided to leave a review on their website. But when I got a response from a supposed "manager" named Juan Hernandez, I was even more frustrated. He offered to help me out, but when I looked into it further, I realized that he had already responded to a complaint I had filed with the Better Business Bureau - and his response was basically just a bunch of excuses about why they couldn't refund my shipping costs.

It was pretty clear to me that SAFishing didn't really care about my experience as a customer. They talk a big game about being "Pro-USA" and supporting veterans and first responders, but when it comes down to it, they're perfectly happy to take advantage of their customers and steal a few bucks here and there. It's really shameful, and I wouldn't recommend them to anyone.

I recently had an experience with SAFishing (safishing.com) that left me feeling a bit disappointed. I placed an order on 4-2-20 and received it on 4-28-20, which I was okay with considering the current circumstances. However, when I opened the package, I found that none of the items I received matched the description or picture of what I had ordered, except for a sticker.

I decided to reach out to their customer service through their online chat feature. The representative, Sebastian, apologized for the mistake and explained that due to high demand and urgency, they were only selling mystery face shields to expedite shipping and processing times and ensure customer safety. He then offered me the option to choose from their available designs.

I was confused by this statement, as I had specifically ordered certain designs that were not available. Sebastian then informed me that the designs I wanted were not available, but he could offer me other options. I ended up choosing two designs that were available, but I couldn't help but feel frustrated that I wasn't able to receive the designs I had originally wanted.

Despite this experience, I do appreciate SAFishing's efforts to prioritize customer safety during these challenging times. I also appreciate their customer service representative's attempt to resolve the issue, even if it wasn't exactly what I had hoped for.

Overall, I would recommend SAFishing to others, but I would advise them to be aware of the current situation and the possibility of receiving different designs than what they had ordered. It would also be helpful if SAFishing could provide more information about their current policies and limitations on their website to avoid confusion and disappointment for their customers.

SAFishing is a company that sells outdoor gear and apparel. I recently had an experience with their customer service that left me feeling frustrated and disappointed. I had placed an order and was given a tracking number that did not seem to be working. When I reached out to their customer service, I was given a link to a DHL website that did not provide any useful information. When I tried to track my package on the USPS website, it showed that the package was still awaiting delivery.

I continued to communicate with their customer service, but I felt like I was getting the runaround. They gave me generic messages and false tracking numbers. I spent all day on their chat trying to get answers, but I was left feeling like they were not taking my concerns seriously. I even contacted the Better Business Bureau to file a complaint against them.

Despite my frustration, I did eventually receive a reply from their customer service assistant manager, Michael. He provided me with a new tracking number and assured me that my package had left their facility and was scheduled to arrive on a specific date. While I appreciated his response, I still felt like the company's customer service was lacking.

Overall, I would caution anyone considering ordering from SAFishing to be aware of their customer service practices. While they do sell quality products, their customer service could use some improvement.

So, I wanted to get some custom hoodies made for my team and I decided to go with SAFishing (SA, SA Team, SA Company, SA Wholesale - they use all these names interchangeably). I had previously ordered some custom performance shirts from them in 2020 and they were delivered on time and with the right logo printed on them. So, I thought I could trust them again.

I requested a quote for 115 hoodies with my corporate logo, our project name, and 2 SA-designed logos - the SA shield and "Fins and Stripes." I had requested the same order in 2021, but they told me it would take 5-6 weeks to deliver, which was outside of my timeline, so I postponed the order to 2022. When I resubmitted the request in 2022, they provided me with a mock-up and I approved it along with the quantities and sizes ordered.

I paid the invoice immediately on 01/11/2022, but after several weeks with no update, I reached out to SA to follow up on the order. They told me that due to having to outsource the items to China and the Chinese New Year, I would not be able to get them in the original timeframe quoted to me. This meant that my team would not get their small "Thank You" gift from me in time. Not a huge deal, but a little inconvenient to have to now mail 100+ sweatshirts around the country.

Several months went by and I still did not have my merchandise. I followed up on 02/12, 03/30, and 04/26, but got little or no communication from SA. Finally, on 05/26, I received notice from UPS that the order had shipped. The order arrived on 05/31, 140 days after payment had been remitted. That's a long time to wait for an order!

On top of that, the quality of the product I received was not up to my standards or SA's standards. The silk screening was splotchy and already peeling off the garment. The SA shield logo was approximately 1.5 inches square, which is not to scale with the rest of the garment, and my corporate logo was unrecognizable.

SA has not reached out to me to try to fix this situation. Until they improve their customer service and quality control, I would recommend taking your business elsewhere.

I gotta say, I'm pretty disappointed with my experience with SAFishing. I placed an order back in November of 2019 for a couple of package deals that came out to $104.84. I knew it was peak season with Christmas coming up, so I wasn't expecting the order to arrive quickly. But as December rolled around, I started to get a little worried when I hadn't received any emails with tracking numbers.

So I reached out to customer service on December 13th to see if there was an issue with my order. They told me they were just really busy and that my order was processing, and that I'd get an email with tracking numbers within 24-48 hours. I figured that was fair enough, given the holiday rush. But when I still hadn't received any further emails by December 21st, I reached out again. And again on December 24th and December 28th.

Finally, on January 4th, two months after I'd placed my order and had my credit card charged, I asked for a refund. And guess what? I was told that a manager would have to review my request before it could be completed. Seriously? I had to talk to at least two different people every time I reached out to customer service, and every time I did, the chat session would mysteriously time out. And then I had to wait for a manager named Juan to email me?

But Juan never did email me, even though I was told he would on January 6th. Instead, I talked to someone named Kernst who kept trying to pass me off to someone else. And then Yyvonia had the nerve to ask me for proof of my order because it was apparently lost in their system due to a glitch.

Look, I like their products, but this is hands down the worst customer service I've ever experienced. If I hadn't gotten so angry, this company would have just kept my money without processing my order. And Juan, the manager who claimed he was too busy to get back to me, was lying through his teeth. He had no intention of actually helping me.

I had to communicate with someone from SAFishing eleven times before I finally got a refund. And even then, Juan refused to do anything beyond throwing in a random face shield or refunding the entire order. He wouldn't cover return shipping costs or anything like that.

Honestly, I'm so fed up with this company that I'm turning them into my attorney general. And I'm definitely never ordering from them again. I'm going to make sure none of my friends in the Jeep club or any motorcycle riders I know order from them either.

I put an order on SAFishing's website on March 25th. The payment was deducted from my PayPal account almost immediately, but I did not receive any tracking information. I decided to wait for a couple of weeks since I knew that the company was overwhelmed due to the pandemic. However, I still did not hear anything from them. I tried to contact them through their chat feature, but it was not working at first. A few days later, I tried again and waited for hours to chat with someone. When I finally got through, the person hardly apologized, and it was already a month after my order was placed. They gave me a tracking number, but it did not work, and I could not locate my order. I tried to contact them a few more times through chat, but it said that someone would email me, and no one did. It has now been two months, and I still have not received my order, and the tracking number still does not work. I will have to go through PayPal to get my money back, which is frustrating. SAFishing provides further contact information to be used before putting in a dispute, but I have not received any response from them. It has been almost two days since I emailed them, and I am trying to take into consideration that this weekend was a holiday, but it has been a little over two months since my order was placed. Their customer service is terrible, and I would not recommend them to anyone. It is worth noting that this vendor is located in FL, and my package was supposed to be delivered to NJ. However, I have seen people overseas who have received their orders via Facebook, which is confusing.

After I posted my review on May 26th, I finally had a few reps respond to my chat and email inquiries. They gave me a tracking number, but no items were shipped. Then, almost 13 business days later, on June 15th, I received an email from another rep apologizing for the mix-up. She also indicated that some of the items I initially ordered were not available, so I had to pick from their current inventory, which was disappointing. However, in the same email, she made it right by offering me two additional masks for free and a refund on shipping. No back and forth was necessary, and she knew that something extra had to be done immediately. I received the items five days later via UPS.

Now, about the quality of the items, the material is much thinner than I expected, which is why I did not give them an extra star. You can layer the "mask" if you are using it for some protective purpose, but it is not very effective. On the packaging, it does show that it is made for some type of protection, but I am not sure if they do something extra that is not visible to the naked eye. However, I do like them as a headband. They are very snug and stretchy.

Overall, if I had paid full price, knowing the quality, I would have been disappointed after going through months of hassle. However, since they finally rectified the situation, threw in a couple of freebies, sent the items very quickly after the rep said they would, and apologized, I am giving them the benefit of the doubt. I think that COVID impacted their operations, and they may have their shipping under control now. I am giving them three stars, taking into consideration the benefits of the doubt, that finally, a rep made it right, and that ultimately I will use the product on occasion. I bought other masks, but I will keep these in my car and use them as headbands and additional face protection. The photos attached are with minimal stretch. I am not sure if this second review counts as being offered any incentive, but I wanted to share the rest of my experience.

Placed order Aug 17 and immediately received a confirmation number 3611913 but my tracking number never was sent. No answer on customer service number. Always goes to VM with the same response. “Orders take 24-48 hrs to process. Well its been a week now. Online chat is useless so I’m chocking this one up to getting scammed. People beeare when ordering from this company.

So, I recently had a bit of a run-in with SAFishing's customer service. I was trying to add a promo code for a free face shield that they had sent me in an email, but I forgot to apply it during checkout. The code was SA5, in case you were wondering. Anyway, I contacted their customer service to see if I could add the extra shield last minute. The representative I spoke with, Alex, was not very helpful at all. He kept sending me a tracking number and short answers to all my questions that were completely unclear. I mean, come on Alex, do your job and be more clear!

I asked him if the tracking number he kept sending me was for my original order or if he had created a separate order for the extra face shield. He replied with, "it's your order". What does that even mean? It was incredibly frustrating. Finally, he told me that my original order had already been shipped and he couldn't add the promo code. I figured he would just send it out anyway since I had just spent $60 on their products, but I was obviously not satisfied with the service I received.

Now, I know it was my fault for not adding the code in the first place, so I can't really blame anyone but myself. However, I was disappointed to find that this company isn't as high-end as their website suggests. I mean, if they can't even provide clear customer service, how can I trust the quality of their products?

In conclusion, I really hope my order arrives within the time frame they claim. I need these items for an upcoming trip, so if they don't arrive on time, I will be requesting a return slip for my unopened items. And if they don't pay for shipping back, I will be doing a BBB, Federal Trading inquiry, and a credit card reversal. Thanks for all the animosity, Alex. You really put me under a lot of stress with my first experience with SAFishing. I've included pictures of our conversation below, so you can see for yourself how frustrating it was.

So, I wanted to share my experience with SAFishing (safishing.com) with you all. This is my second time reviewing this company, and I have to say, it's not looking good. The first time I reviewed them, I gave them a one-star rating because they claimed that orders would ship within 24 hours of ordering, but it took almost three weeks for me to receive my order. However, after Michael from customer service reached out to me, I decided to give them the benefit of the doubt and changed my rating to four stars.

But, unfortunately, my second experience with SAFishing has been just as frustrating. I placed items in my cart, paid for them, and then realized that only the last item I paid for was on the confirmation. So, I had to make a third purchase and pay for two delivery charges. I reached out to Michael for assistance, but I didn't receive a response. I tried contacting them via phone, chat, and email, but all I got was an automated response about how busy they are due to COVID-19. I even started a chat conversation with them while at work, but after my 10-hour shift, I was still number 99 in the queue.

My second and third orders were placed on April 18, 2020, and it's now May 10th, and I still haven't received anything. I'm giving them until May 18th to deliver my order, and if they don't, I'll have to dispute the charges with my credit card company to get my money back.

I did some research and found out that SAFishing has a pattern of complaints from consumers about delivery issues. Many people have reported not receiving their ordered items, which is a huge problem.

Overall, I'm disappointed with my experience with SAFishing. I understand that COVID-19 has caused some delays, but the lack of communication and slow response time from customer service is unacceptable. I hope they can improve their service and delivery times in the future.

I gotta say, I was pretty disappointed with my experience with SAFishing. I mean, I get it, times are tough with this whole Covid-19 thing, but that's no excuse for terrible customer service. I tried to get in touch with them through their chat function, but it was a mess. I had no idea if I was even still in line or not. I waited for 8 hours before someone finally helped me out. And even then, they didn't really help me out at all. I ordered some stuff on April 3rd, and I got an email on April 19th saying that my order would ship that day. But then I got another email on April 23rd saying that it was on its way, but the tracking number didn't work. And then I got another email on April 29th saying the same thing. I tried to get some answers through the chat function, but all they could tell me was that it would take another 7 days, or maybe 10-15 days. And then they offered to send me some free masks, but I never got those either. So, I ended up disputing the charge with my bank. It's a shame, because I was really looking forward to getting my order. But I guess that's just the way it goes sometimes.

I gotta say, I've had mixed experiences with SAFishing. Last year, I ordered some gear and it came through just fine. But this year, I ordered on November 29th and it's now December 17th and I still haven't received my order. I got an order number, but no shipping info. I checked their website and it says that all Face Shield orders placed by 12 PM will process and ship the same day, but that ain't true for me. I'm still waiting.

They do offer Priority Shipping, which is supposed to take 1-3 business days, and First Class Shipping, which should take 2-5 business days (or up to 7 business days for the West Coast). But I didn't go for either of those options, so maybe that's why my order is taking so long. I don't know. All I know is that I'm getting antsy.

On the bright side, they do seem to be pretty good about notifying customers if something is backordered. They say that they rarely run out of stock, but if they do, they'll let you know by email or phone and give you an estimate of when the backordered product will ship.

Overall, I'm feeling a little frustrated with SAFishing right now. I hope my order comes soon.

I recently made an order on SAFishing's website on March 27th. Unfortunately, my order has not been shipped yet and I have had a very frustrating experience trying to communicate with their customer service team. The "Live" chat feature they offer seems to be the most inefficient form of communication I have ever used. They put you in a queue that always starts at 99 and then counts down. When it is finally your turn to speak to a customer service representative, they tell you they are speaking with multiple people at once and to bear with them. The responses you receive are very delayed and they hope you will close out the chat and start over. If you do not continue to speak with them, they will boot you to the end of the line. The responses are vague and seem scripted. My experience today was at least 3 hours long.

They claim they are slammed and cannot fill or ship orders fast enough, but I suspect from reading these reviews and the posts on Facebook that they are a drop shipment company that gets all of their products come from China. They probably can't ship orders because they do not have stock. That is why people are not getting what they ordered and if they do get anything it is wrong. They hide comments on social media and do not respond to customers in a timely manner.

Finally, on April 23rd, they supplied me with a tracking number and claimed that they shipped it out on April 4th. However, when I checked with USPS, there was no record of them receiving it. I would not recommend doing business with them ever again. At this point, I will be shocked if I receive anything from them.

To make matters worse, I had to file a dispute with PayPal to get my money back. They gave PayPal the same tracking number they gave me to stall the refund. PayPal claims they are refunding my money tomorrow, but we will see if that actually happens. Overall, my experience with SAFishing has been extremely disappointing and I would not recommend them to anyone.

I just wanted to share my experience with SAFishing. I have to say, I'm pretty disappointed with their service. I understand that things are tough right now with the pandemic, but it seems like they're using it as an excuse to promote themselves. They're donating face shields to essential workers, which is great, but why didn't they do this before? And why are they still taking orders if they can't fulfill them in a timely manner?

I placed an order on April 6th, and it's now April 29th and I still don't have any idea when my order will be filled. It's frustrating because they took the money out of my account right away, but can't seem to get my order to me. I've been in contact with their online chat for the past two weeks, and they keep telling me that my order will be filled soon, but it never is.

I feel like this company is just looking for a quick buck and doesn't care about their customers. There are other options out there that are cheaper and have the same style and designs. I think SAFishing is just a third-party company that's piggybacking off of other websites and then charging their customers more for their own profit.

Overall, I wouldn't recommend SAFishing. If you're looking for fishing gear or face shields, there are better options out there. I wish I had read reviews like this before I made my purchase.

This company is a complete disaster. I ordered some masks from them and they sent me the wrong ones. They even had the audacity to include a letter saying they knew it wasn't what I ordered, but they would make it right. However, they have been completely unresponsive to any attempts to contact them. I've tried calling, emailing, messaging them on Facebook and Twitter, and even tried their support chat and support email, but nothing. It's like they don't care about their customers at all.

I'm currently in a dispute with them through PayPal to try and get my money back. It's been a long and frustrating process, but I'm determined to get my money back. I would advise anyone else who is having problems with this company to do the same. Don't wait until it's too late to try and get your money back.

To make matters worse, they charged me $15 for priority shipping, but it took them two whole weeks to even send out my order. And when they did finally send it, they used a cheaper shipping service. It's like they don't even care about delivering their products in a timely manner.

Overall, I would strongly advise anyone to stay away from this company. They are a complete mess and don't seem to care about their customers at all. If you're looking for masks, you can find the exact same ones direct from China for a cheaper price and faster delivery. Don't waste your time or money with SAFishing.

I recently made a purchase from SAFishing.com for 5 faceshields at the beginning of April. Unfortunately, I never received a confirmation about my order. I was aware that there could be a delay in processing due to Covid-19 and that shipping could take up to 3 to 4 weeks. Despite this, I was okay with waiting.

After a couple of weeks, I decided to contact SA Company on 4/16/20 to verify my purchase. The representative I spoke with confirmed my order and said she would follow up with shipping information. On 4/18/20, I received an email from SACo stating that my order had been shipped. A few days later, I received my order.

However, upon opening the package, I realized that the items sent were not the prints I had ordered. The package included a card that mentioned if I did not like the prints, I could contact SACo and they would send out the correct prints. I have been trying to contact SACo since the day I received the wrong items. Unfortunately, they have shut down the phone number on file and are only conducting customer service on their instant chat.

Every morning, I would log onto SACo chat. However, I would receive a message stating that I was 99th in the queue and a representative would be with me soon. I would sit on the chat all day without a response. On 5/16/20, I received an email from SACo stating that they had bad software that was causing issues with the chat. They claimed that the issue had been corrected and they were able to help customers again.

On 5/16/20, I logged into chat. When I logged in, it said that a representative would be with me in a few minutes. However, I ended up sitting on chat all day until chat shut down. At the end of the day, it gave me the option to leave a message with my contact information, and a representative would get back in touch within 24 hours.

It has now been 9 days since the chat was fixed, and I am still trying to contact customer service via chat without getting a response. I highly recommend that you never buy from this company. If you have already made a purchase and are experiencing the same issue as myself, I suggest filing a complaint with the FTC.

I gotta say, I had a pretty rough experience with SAFishing. I put in two orders on April 3rd, and didn't receive them until April 22nd and 23rd. And when I finally got them, 7 out of 10 shields were wrong! Can you believe that? And the designs were just plain ugly. I mean, who orders this stuff?

So I tried to contact the company through their "live" chat, which is the only way to get in touch with them. But I was disconnected three times before finally getting through to someone named Olivia. She told me that the shields I ordered were out of stock, and gave me some options for what they could send instead. She even emailed me a transcript of our chat as proof.

But then on April 30th, I got two emails saying that my shipments were on their way. The problem is, there was no updated info on the emails, and they still had the original tracking info from the first deliveries. So how am I supposed to know if a shipment is actually on the way?

I even found a complaint against this company on the Better Business Bureau website, where someone named Juan Hernandez said that the original items would be shipped out immediately. But the email they gave him was invalid and didn't work. What kind of company is this?

So I tried to clarify things with them again this morning, May 11th. I waited in a chat queue for three hours, only to have someone named Sebastian join the chat and immediately end it. I'm beyond frustrated at this point. I don't even know what to do anymore. It seems like the only option left is to take legal action against this company.

I've already posted negative reviews on other sites, and the company contacted me twice promising to fix things. But after two responses and still nothing done, I'm done with them. I wouldn't recommend anyone do business with SAFishing. Their customer service is terrible and they clearly don't care about their customers.

I recently made a purchase from SAFishing (safishing.com) and unfortunately, it was a complete disaster. I took advantage of a promotion they had going on and ordered two hats and four face shields. However, when my package arrived, I was extremely disappointed to find that only one of the hats was included. The face shields were present, but the hat was crammed into the box and completely destroyed. I was planning on giving the hats as a gift, but now I can't even do that.

To make matters worse, I tried to contact the company to resolve the issue, but their phone lines were not working. I sent two emails weeks ago and have yet to receive a response, even though their policy states that they will respond within 48 hours. I also tried to speak with someone via chat, but they were not much help. They initially told me that return labels are not provided for hats, but when I pointed out their return policy, they finally agreed to email me a return shipping label. However, it has been over 48 hours and I still have not received anything from them.

I am extremely disappointed with the entire process. Not only did I receive an incomplete order and a destroyed hat, but the customer service was terrible. I feel like I wasted $70 on this purchase. I have even initiated a dispute with my credit card company and the Better Business Bureau. If you don't believe me, just look at all the disputes on BBB. Other customers have had the same experience as me.

Overall, I would not recommend SAFishing to anyone. Their customer service is lacking and their products are not worth the hassle. It's a shame because I was really looking forward to using their products, but now I will be taking my business elsewhere.

The company substituted products without my knowledge and are unavailable to contact. On April 3,2020 I found myself browsing the internet for timely alternatives to disposable face masks due to there lack of availability, and their requirement by several establishments. I Decided on "faceshields" by Alpha Defense Gear due to their availability, variety, shipping and promo. I ordered the advertised 5pk faceshield for $15+$2.10 tax+$7.00 shipping for a total of $24.10 which I payed with my debt card. Order number -ADG4-1251635 (Electronic Confirmation) XXXXXXX.000 (packing slip).Regular price without the promo for 5 faceshields would have allegedly been $74.99 making it a $59.99 savings according to the website. The website boasted 5-7 day shipping while the package arrived months later not weeks. USPS tracking #XXXX XXXX XXXX XXXX XXXX XX. The 5 faceshield pk allowed one to chose the design of their product from a variety of colors and patterns and included a logo decal. I chose 3 solid black (work appropriate) , SA purple paisley and tidalwaves (pretty). However, I recieved 2 striped red white and blue with their logo on it, 2 SA Dregs Forest Camo also with their logo and 1 grey checkered pattern (not work appropriate or pretty). The package included a packing slip with my order and a small card that read "Unfortunately, we had to make the tough decision to substitute one or more of your designs. We have sent the most similar designs as replacements for your immediate safety/delivery." In what way is solid black similar to red white and blue strips or a pretty purple/baby blue ombre similar to forest camo? The card also read "If you are not satisfied with your substitution please contact our live chat and we will make it right.",aswell as the website. So me being totally not satisfied I went on their website that same day clicked on the live chat, then it proceeded to say something along the lines of, they where away at the moment but feel free to sate your concern and we'll get back to you, even though I was still within their listed live chat hours. So I left my email and waited for them to contact me a couple hrs, a day, days and nothing. So I tried the live chat again, this time early in the morning only to find out the had disconnected the feature/service. Have tried to access the live chat several times since to no avail. On the customer service page of the website it was stated that returns and exchange are available if original packaging is in tact and one is to contact them for a shipping label. However, they can't be reached.

2 orders placed over 30 days ago, no communication about orders, not able to get customer service to assist. I placed 2 orders on 03/28 - order numbers XXXXXXX and XXXXXXX which advertised shipping within 24 hours. I then received an email that orders would be shipped within 24-48 hours. Last communication i received from the company was on 04/04 stating that all orders made on 03/28 would be expedited and shipped within 7-10 days. On 04/16 i spoke to Eric via chat (only possible way to even get any type of service) he barely said anything, sent me 2 tracking numbers for "expedited orders" Which i then tracked for a couple of days, and received almost daily updates from the shipping company, the 2 packages ended up in Michigan at a home. I'm not sure if they were my packages, SA company is YET to tell me this. I then contacted them again on 04/24 where i spoke to Gloria, she said she would research this for me, did not give me a response whether or not they sent my order to someone else. She instead gave me 2 more tracking numbers that have ZERO updates, only one works, the shipping company told me i would have to speak to SA company. After Gloria at SA company told me to speak directly to DHL shipping. They have zero updates on my packages. Tracking numbers I was given were, XXXXXXX tracking # is XXXXXXXXXXXXXXXXXXXXXX , XXXXXXX tracking is XXXXXXXXXXXXXXXXXXXXXX. for DHL Global Mail. Today, 05/04, I was on chat from 10am, where it says 99 people in queue for HOURS. It then disconnected me as I was number 16, which I tried to re-connect to not lose my spot and it brought me all the way back to the end of list 99+. I then waited another 3/4 hours on chat, to be disconnected again once a rep had joined. As soon as I went to type to the rep that had joined, they closed for the day and let me know that there were ZERO reps online. I literally spent my entire day waiting on their customer service. They disconnected me from the chat twice today because I am asking for a full refund as I was able to get MULTIPLE shipments from other companies that are more than 30 minutes away from me (as SA is located locally) and their packages were only IF any, a day or so late. Where they communicated with me THE WHOLE time. This company is scamming everyone during this pandemic and it's horrendous how they made themselves look like heroes by gifting 10,000 face shields before they fulfilled all their late orders, which based on their recent reviews, it is ALOT. They have the nerve to email me ads to purchase more things but can't get an order mailed out a couple of cities away for over a month.

Placed order with company, lost in transit. Talked to reps of company and still hasn't been fixed. Placed an order April 10th I believe, total cost was $42.89 (debit), order # was XXXXXXX.000. I was to consist of a straw hat and 3 mystery face shields. May rolled around I had not received any information on the status of my order, decided to contact their customer service via live chat. Was told that my order was shipped on April 11 and that it seemed to be lost in transit, the rep said they would re-ship my order within 24-48 hrs. About a week went by and I once again heard nothing from the company, decided to live chat again. Was once again told the same exact thing, finally I was emailed a tracking number. Received a package in the mail on May 11th and thought everything was good. Unfortunately the package I received was wrong, there was no straw hat at all. I decided to recheck the email and discovered that apparently the rep I talked to took it upon themselves to change my order to not consist of the hat. Once again to the live chat I go, spoke to a rep that once again told me the same old story she would re-ship my original order in 24-48 hrs and would throw in a ball cap for free for the inconvenience and once again another couple days go by and I don't hear anything from the company. I decided to try the live chat once again, mind you this is the only form or communication the company has to offer. They list a phone number but it is just a recording saying if you have a complaint you can send them an email, the email that they offer you is wrong btw. I sent an email to it and it immediately flagged back to me saying that it couldn't send to that email address. Anyways I spoke to another rep through chat and they told me that they would once again re-send my original order with the free hat included. That was yesterday, May 21, I ask for proof that they did put the request in for my original order to be shipped. They guy I talked to, name was *** said he would send a status of my order and a copy of our chat to my email in a few hours. It has been almost 24 hrs and I haven't received anything. I did realize that I got an email earlier this week saying that my order was on the way, checked the tracking since it has been over 48 hours since the email was received and the only update is that the USPS is waiting on my package. Mind you the tracking for my package is the exact same tracking number that I was sent when I placed my order over a month ago. It doesn't even work with the link they sent me, when I check it through the link it says that the tracking number isn't valid so I have to google different ways to track it and it never updates.

Received different items than ordered. Promised original order would be resent several times but hasn't. Order #XXXXXXX Placed order for face shields on April 15th. Received different items than ordered on April 23rd. No one contacted me to tell me my items were not available, I would have asked for refund. Phone and email customer service was no longer available. Took 5 days to finally reach a customer service rep through chat. Chatted with *** on April 28th who said she was resending my original order plus 2 extra masks, for free, once designs came in and would take about 15-30 days. I agreed to that time frame. Contacted customer service again on May 22 because I never received a confirmation that my order was placed again and it had been 29 days. Took 3 days to hear back from customer service chat, on May 25th *** said he found my order and was processing it. He said it would take 3-5 days and he would send me tracking, which I never received. On June 2nd (7 days later) I received an email response to a different chat I had started (when my old chat windo disappeared), this email said a new order was placed for me and I would receive tracking in 24-48 hours, which never happened. On June 4th I got another email saying I had a response to an old chat conversation...it said to pick out some designs and they would send tracking in 48 hours? It also said to choose from designs shown however it didn't show anything and I couldn't respond because they had closed out the old chat window! So frustrating! So again, on June 4th I started a new chat to ask what was going on. I never got a response. Then on June 12th I receive an email saying my order was preparing to ship and they sent tracking. I thought great, finally! But then I looked at what they were sending me and it's not my originally ordered items! I ordered red white blue American flag shields and they are sending me black flag shields. I had stated to customer service several times since April 28th that I only wanted my original designs or I wanted a refund and they are still sending wrong item. On June 13th I pulled up my open chat window from June 4th (that I still had no response to), and added a new text comment letting them know that they sent the wrong items again and to please send me a return label so I can send back as soon as I receive them and issue me a refund instead. I have never dealt with such bad customer service. These items were ordered for a special event and I have no use for black face shields. I am filing a complaint because after 2 months of dealing with customer service my issue was not resolved and it has been extremely time consuming. I still haven't heard back from my chat on June 4th, so horrible. I want other people to be warned not to shop at this business.

I can not get in touch with this company for an order status on items I paid for 30 days ago I placed 2 orders, order # XXXXXXX on 4/19 , to include 5 face shields at a cost of $18+$5 shipping for a total of $23, which was charged to my credit card that same date. The second order , # XXXXXXX, was placed 4/20 which I received about 10 days later( they did not send the exact patterns I ordered, just a note in the box stating they substituted my choices with what they deemed acceptable), and accepted the order. I knew when I placed the order it could take up to 30 days to fill, they had a note on their site stating so, due to covid 19, they were taking safety precautions. When I received the order I placed at the later date, and my first order was still processing, it made me start to wonder. I figured it couldn't be they were out of stock on the patterns I chose, since they substitute at will. What came to mind is somehow they missed my first order, or they did not take the proper safety precautions ( that they state on their website they're taking due to covid-19, delaying orders up to 30 days) on the order I already received. On 5/4 I attempted to contact their customer service( live chat is the only option at this time) via live chat without success . I couldn't even tell if anyone was on the other end, I stayed at 99 in the queue for and hour, my position never changed. The exact circumstance occurred on 5/8 and 5/9. The following Monday 5/11 I gave it another shot, this time I started off at 240 in the queue and it looked like I was making progress, when I got to number 90, a little box came up on the screen that said reconnect, I hit it and I was now number 282. I was determined so I stayed on, got down to number 121, same reconnect box came up, clicked it, back down to 268. I tried to chat with them the next three days with the same frustrating result. I went on their chat yesterday 5/28, this time it said to leave a message and my email address and one of their service reps would get back to me, I'm still waiting . I tried again today ( which happens to be the 1 month anniversary of me placing my order), new chat format, same disappointing result, it had me pick a category for my issue ( I chose back orders), then asked me to describe my issue and wait. Never indicated or gave me a reason to believe anyone was on the other end, I waited on until 5:32 pm ( it says the chat closes at 5:30 ), nobody ever responded, so I left that page and searched fo the better business burea, and here I am. I'd say I'm easy going as far as consumers go ( I've never even considered filing a complaint in my life), stuff happens, but to not even be able to talk to, chat with or have a company respond to a simple email is bad business and rude. I've wasted hours of my time trying to get an answer, hopefully this will yield a result, thanks

They sent only half of what I ordered, and the items that I did receive were not what I ordered. They won't give a refund after I returned them. I placed my order on April 3rd. I received several emails telling me that it was on the way, however it didn't actually ship until about 5 weeks later and I received it on May 15th. About half of my order was missing (they only filled one side of the packing slip), and in the half that I did receive, almost all of it were the wrong items. Their customer service phone line has been disconnected. I could only use a live chat option that they didn't respond to. I filed a claim with my credit card company for a dispute, and they finally responded to me saying that they didn't have what I ordered so they sent replacements. They kept trying to get me to pick different items instead of giving a refund. When I continued to push for a refund, they told me to send back what I had received. I said that they needed to send me a shipping label, because I was not going to pay for any shipping costs, since they are the ones who made the mistakes. They stopped communicating with me at that point. Several days later, I contacted them again asking for a shipping label. A different person responded by sending me a label, saying that a refund will be issued once it was returned and closing out the service ticket. They said that I could respond to that email and receive an immediate response. I have been responding to that email for weeks and have not been contacted again. I returned the items and tracking shows that they got them on June 12th. A week later a different person called me saying that they see some items were wrong and asked what replacements that I want, but also that items were missing from the order and asked why I didn't return them. I told them that was the problem, that I never received the items, and I sent back what I did get for a full refund. They had no idea what was going on even though they could have contacted the person who initiated the RMA or return label to figure it out. I have yet to receive a refund. My credit card company says that they just issued a partial refund, but it hasn't shown up on my charges yet. I demand a full refund of $355.28 which includes the price of shipping. They were several weeks late in sending the order, half of the order was never sent, they seemingly threw random items in the box instead of actually filling the order slip, they never contacted me to inform me that they were out of stock of anything and ask if I wanted something else or a refund, they shut down all ways of communication (as of now, the live chat service is offline as well as the phone line being disconnected), they will not respond to the emails, their customer service staff doesn't communicate, they closed out my service ticket before the issue was resolved, I have spent months waiting and searching for answers from them, I have wasted hours on this whole transaction. I should not be charged one penny for the horrendous business that they continue to conduct. Please shut these scammers down.

Order shipped entirely wrong and missing purchased item. Re:order number XXXXXXX.000 Ordered 5pack promotion with 5 face shields and an added on at checkout an additional mystery face shield for additional cost on 3Apr20. 5 of 6 of the face shields designs were selected from the list of available options and the remaining FACESHIELD was to be selected by the company. On 24APR20 recieved a package containing a total of 5 face shields not the 6 that I ordered and paid for three weeks prior. Of the 5 pieces that I dis receive, ZERO were the designs that I ordered. In the package, SA-Co included a note stating "not the design you chose, but the safety you need" and "if you are not satisfied we will make it right". The note also included directions to connect to their customer service department via live chat. Beginning at aprox 1pm (EST) that same date, I attempted to contact customer service in order to obtain my full and correct order. I made multiple attempts to contact a representative via SA-Co's "live chat" feature that resulted in hours of sitting in an empty chat room for hours before being booted from the chat and having to reconnect thus forfeiting my place in line. This occurred multiple times before the chat was disconnected while at queue position number 38 and being unable to reconnect because the customer service department closed at 5pm. While waiting unsuccessfully waiting for a representative in the live chat, I was able to locate a contact number on a separate device and called multiple times and recieved a "sorry we are closed" message with no option to leave a message or request a call back. On 27APR20, my wife made several other attempts to contact the company via both live chat and phone with identical results across another 2 hour period. Also on 27apr20, I sent a message via facebook messenger to the SA-Co facebook page that has, to this point, gone both unread and unanswered. Per SA-Co's FAQ, missing items and incorrect orders must be reported within 10 business days. With no reliable way to contact any customer service representatives, it has proven impossible to report the missing item or the incorrect items recieved. Due to being an essential employee during the COVID-19 pandemic manufacturing critical infrastructure components in a severely short staffed facility, I am working long hours that will not permit me to further spend hours waiting in an empty chatroom to speak with a representative within the listed operating hours of 9a-5p (est) and have no other viable way to contact customer service to have my order corrected within the window given to report issues. SA-Co made no attempt to contact me prior to shipping my order to inform me that they would not be able to fulfill my order with the selected items, nor was I given the option to wait for the correct items to return to stock or cancel my order prior to shipping an incomplete and incorrect order. I am unable to even use the incorrect items in the time being while waiting for contact from the company because, as stated in SA-Co's return policy, items that have been worn are ineligible for return.

After waiting 3 months, my order arrived. The antennas appeared to have been re-sold and all but 1 of my face masks were wrong. Returned - no refund. On Feb 22, 2020, I placed an order for two bullet antennas. They each came with two free face masks and some stickers. ORDER NUMBER: #XXXXXXX I paid for 5-7 day shipping. Approx 2 weeks went by and I still had yet to receive even my "shipped" email with the tracking number. I began to try to contact the company. The phone at the time would just ring and eventually go to a prerecorded message about using the online chat. I spent several days on said chat waiting an average 3 to 4 hours for a rep to join the chat and acknowledge me. Each time they told me that my order would be here in 7-10 days. They waited until March 11th to email me telling me that one of my items was back-ordered. I again make several more attempts to speak with them via chat, because now their website is saying that phone support is no longer available. Each time, after hours of waiting, I'm again told "7-10 days". Finally, May 3rd, I receive an email stating my order had shipped. I was given tracking # XXXXXXXXXXXXXXXXXXXXXX. That's it. No carrier information, nothing. So, back to the wonderful chat I go. I'm sure by now you know what happened there. My order finally arrives May 11. Almost three months after they took my money and told me 5-7 days. I open the package. The antenna packages were not only different, but contained different adapters. One of the packages had 2 less adapters than the other and the "new" antenna had a scratch on it. Then I look at the face masks. (When you place your order, you must choose which pattern/color/design face mask you want.) Out of the 4 face masks that I had chosen, only 1 was the correct design. The antennas would not work on my Fords due to not having the proper adapter in the packages. I contacted the company the next day and stated that after waiting 3 months, everything in my order was wrong except one face mask and the stickers. I advised them I was fed up with dealing with their company and I just wanted to return the entire order for a full refund. The rep apologized and stated they would email me a return shipping label. On May 12, I got the shipping label in my email box, printed it, and took it straight to the post office when they opened on May 13. I kept checking my tracking to see when they would get their products back so I could get my refund. USPS delivered the package to them May 21 at 9:58am (as you can see from the attached screenshot). The next few days I attempted to contact them. Since May 21, I've contacted them 3 different times, each time being told, "I assure you, I put the refund request through. You'll see the money back in your account in 5-7 days." I'm currently on their chat waiting for a response. Despite the top of the chat showing "Currently replying in under 40 minutes", it has been 3 hrs and 41 mins and I haven't been acknowledged. I just want my money back. They received their entire order back 7 weeks ago and have yet to receive the refund I've been promised 3 times.

Substitution of 2 items I ordered. I was not okay with the substitution. Asked for refund or to send what I did order. Unable to contact company. I ordered 5 face shields from Alpha Defense Gear on April 17th (order #ADGX-XXXXXXX). Total on my credit card was $21.20. On May 8th I recieved an email saying due to Covid-19 shipping would take awhile up to 30 days from the date of the order according to the email they sent to me. I didn't mind I felt I could understand and was willing to wait. On May 16th I received an email that my package was on it's way with tracking number XXXXXXXXXXXXXXXXXXXXXXX. According to that email the order was correct a 5-pack of face shields with SA-XXXXX American Flag style, SA-XXXXX Watercolor style, SA-XXXXX Nebula style, SA-XXXXX Tidal wave style, and SA-XXXXX Blackout American flag style. No items were listed on back order in that email. I received the package a few days after that email and when I opened it the order was incorrect. There was a note that they had sent substitutions (both of them the tidal wave style) and that if i was unhappy with the substitutions to contact them and they would "make it right". On June 2nd I sent an email to their contact email to let them know I was unhappy with the substitutions and I would like my original order. The 2 face maskes that were substituted with the tidal wave design were SA-XXXXX Watercolor and SA-XXXXX Nebula. I had a notification that the contact email on their website was a delivery status notification as failure. Dismayed i started to try with great failure to contact them through their online chat which at times was backed up for hours requiring me to sit at my computer waiting for them to respond. Due to work and home obligations I was completely unable to sit there and wait on them in hopes they would eventually get to me. So I decided to send a letter to their company address later that same day. I asked in the letter for either a refund, or that they send the two face masks in the original order and I would return the face masks they had sent as substitutions. I still have them, they are still unopened. I said I would give them 6 weeks to respond to the letter, and as of today August 6th they have made no attempt whatsoever by letter or email to respond to my request in any way. There has been no credit to my credit card in the last weeks so I know they have not forwarded me a refund either. I am only asking for a partial refund or that my original order be sent to me. The whole interaction with this company has been completely frustrating to say the least. It's only a few dollars and normally I would let it go, but after reading reviews of many other consumers having the exact same issues as me it seems it's the company's procedure to just do whatever they wish and ignore every ones complaints like we are just a number and we will quietly go away. It is a matter of principal at this point. The company claims to be veteran owned and operated. My husband served 30 years in the Army with many deployments and I served 6 years in the Army and reserves. One should think a company that is veteran owned would operate on a higher level of *** and integrity. We have seen neither from SA Company / Alpha Defense Gear. Respectfully submitted