Sahalie
Reviews and Complaints

I enjoy the clothes from this company however dealing with the customer service is an experience from Twilight Zone. I have made over 25 calls and the matter still is not resolved. They have sent and charged me for a pair of pants I did not order, billed me twice for the same jacket and in the end only refunded me a tenth of what was owed. I finally paid the debt collector $20.00 just to close out the experience. I will never order from them again.

Can anyone explain why their clothes are so overpriced? What exactly are we paying for?
* for the best quality? Nah-ah, I wish it was the best one. But in fact, it's cheap and not worth this money
* for looking the same like the photos on the website? No, the pictures are obviously stolen.
* for fast shipping and delivery? I personally waited for two months.
* for a great customer service? I doubt. I have never experienced anything worse than dealing with these [censored]s.

My advice: don't shop with them unless you have extra money and time.

I placed an order on Friday 7/21/17 and received an email on Sunday 7/23/17 for 35% off site wide. I called customer service and was told my order could not be adjusted. I have done business with other companies and they have always adjusted the order. I will seek out another company that appreciates my business, as I see this as an unfair business practice.

I made a purchase online in July of 2015; I made another purchase shortly thereafter, since that time I have been charged $14.97 monthly for each purchase. Sahalie has a sister company called Cuddledown that does the same thing, they get your credit card and begin charging you each month for NO benefit to you, This is a scam.
I have called the number they provide as Sahalie and Cuddledown both deny any affiliation with this service? people need to be made award of ordering from these companies. I am Tweeting my displeasure.

I never signed up for this, and I just found out that they have been charging my credit card $14.95/mo for over a year! That's almost as much as my Netflix, and I haven't gotten anything out of it. I will NEVER shop Sahalie again! Tried calling the number to cancel this but it is continually busy. Seems like we have grounds for a class action lawsuit if an enterprising lawyer would be willing to take this on. Judging from how much money I lost, I'm sure there would be good money in it for a lawyer working on contingency.

I placed an order on April 14. I received a confirmation of the order with by bill to address and ship to address with a way to track my order, just like most every order I place on the internet. Ten days later, I tried to verify shipping on the link provided in the initial email order confirmation, it showed no shipping. I sent and email to Sahalie requesting an update of shipment, no reply. Three days later, I called customer service, they told me they sent a letter by US Mail the day after my internet order on April 15, to inform me they only ship the billing address, and only ship to my shipping address if I pay an additional EXPEDITED fee...WHAT!? I said, I have never heard of such a thing. I use my PO BOX for all of my billing and my home address for delivery on all of my internet purchases, and have never had a problem before. I asked the customer service representative if she gets many calls about this problem, she said yes! Wow! how messed up is this? Any how, she said they would ship to my PO box, I said, "please do." Maybe they thought I would forget placing this order and keep my money. Or maybe Sahalie is using the time to float their cash flow. Bottom line, this is not the way to do business ever!. Buyer beware with this company. I will post again, to update receipt or not of this order with any additional comments. I will be reporting this to the better business bureau etc, .

I was unknowingly signed up for the Sahalie VIP Loyalty program. Apparently when ordering from the company you must choose Not to sign up for this program and click on a box. I did not see this option and 7 months later discovered that I've been charged $14.95 per month. This is a total scam and I demanded that my credit card be reimbursed for $119.76. A few months later they reimbursed my account; however, they insisted that I must had clicked on the box to authorize this. But I wouldn't have authorized this silly promotion ever. I will never buy from this company again.

I signed up for Sahalie VIP credit card. After I received the order, and returned it, I decided to cancel the credit card. I did this on July 9, 2015. On August 11, 2015, I got another statement saying I had a late fee and a finance charge. I called to get these errant late fees dropped. (I spoke to Crystal.) On September 23, 2015, I had to call again. This time I spoke to Luke (reference # 5049) about removing late fees bringing balance to $00. Then I was transferred to Janie (reference # 685740) to close Sahalie account. The next day, I got another letter saying I owed $45, and that this would be reported to the national credit reporting agencies. So I called again. They said that my balance was $00. I asked that the representative, Crystal, send a letter confirming that my account was closed, and that I had a $00 balance. On November 3, I called again to request this letter. I spoke to Kylie (ID # T683-608. I asked for a letter saying that my account had been closed and that I had a $00 balance. She said that the letters are not generated by a person and one will come saying the account is closed and a separate one would come saying I had a $00 balance. They should arrive between 5-7 business days. I hope this happens, and that this is the last time I need to spend time on this issue!

I placed an order on 10/12/15 (order #[protected]) and on 10/13/15 I received a catalog with a promo code. I had not received an email that my item had shipped yet, so I called customer service. I have had experience with other companies adjusting the bill when it is that close of a time to when you placed your order. The person I spoke to was immediately rude. With a condescending and rude tone, she started telling me that promo codes are not retroactive and "it says it right there"...I had the newly received catalogue in front of me and it did not say that. When I said I wasn't happy with Sahalie's customer service, she said, "I AM customer service"...wow. I asked her to check if my order could be cancelled as I had not received an email that it had been shipped. She said it had been shipped (but tracking online did not say it had shipped). She said, in a very unpleasant tone, that I had already used a promo code anyway and cannot use two. I had the free shipping promo, but the new promo code was for 25% off of orders above 149.00, which my order definitely was as it totaled 237.00. Well...my email that the order had been placed said I would receive confirmation when it shipped. It is 10/14...still no confirmation email. When I checked on my order via the tracking today...still has not been shipped. Other online companies I have ordered from will honor a promo code if you have not had your product shipped.

I placed an order in June 2015. Loved the clothing lines they had as well as their shoes. Upon placing the order, I was asked if I wanted to save $15.00 off the order by signing up for Sahalie VIP rewards. Ok. sure. Then I saw they charged me back for the $15.00 of savings and continued to hit my CC for $14.99 each month for the past 3 months. I protested of which they apologized for my misunderstanding. Called my CC company to stop their access. I am also still fighting Sahalie to get my $75.00 back. I am ready to file a complaint with the Better Business Bureau.

I purchased a fleece shirt in December 2009 on Sahalie's on-line store. The next month I noticed that there was an additional charge called Sahalie Rewards. I called the number and they explained what it was. I never signed up for this additional expense, or unknown to me, I did not uncheck a box to cancel this so-called service. This is incredibly unethical and deceptive. Sahalie should take responsibility for this. They would not transfer me to a manager. Although I called in January 2010, they did not cancel my monthly charge until October 2012 and then only credited back 4 months of charges. In all they charged me $500 plus in monthly fees. The Better Business Bureau will also be informed about this highly unethical practice. I will never shop at Sahalie again.

A monthly charge of $14. 95 is being applied to my credit card with out authorization

I placed an order with this company in August 2011. In September there was a charge on my credit card for $1.95. In October, November, December and January 2012 there has been a charge for $14.95. I just discovered it on my card listed as Sahalie Rewards. I "googled" that term, and found some online forums with complaints from many other people, too. Apparently once they get your credit card number they just bill you every month. I could not log into their "for members only" site at sahalierewards.com. I did not authorize this charge. I have no idea what the benefits of membership are, especially since I cannot log into the site! These people should be put out of business. I am astounded that in this country a company like this is allowed to steal money - they get your credit card number and then they use the number to take money unauthorized from your card. The receipt I have from them does not mention the monthly fee. It just shows the price of the item I purchased.

I purchased something from the catalog Sahalie 18 months ago and must have done something to get a discount, but it was so long ago that I don't remember.

Somehow I got signed up for the Sahalie Rewards program without knowing it. Turns out that, unlike other rewards programs that have either an annual fee or no fee at all, this one cost $15 per month, with the billing coming straight out of your credit card.

If you're like me, you don't scrutinize your credit card bill very often. While I will grant that it had been way too long since I gave my credit card statement the review it deserved, I had scanned it a number of times over the last year and a half, but the $14.95 charge with the nondescript title "SAHA REWD" did not catch my attention (and I definitely didn't notice that it was a recurring charge).

Yesterday I finally was looking at a long enough period of billing to discover that this was a recurring charge and that I had no idea what it was.

I did a quick google search and found out that I wasn't alone in falling victim to this problem.

I called the number listed alongside the line item on my credit card statement and let them know how displeased I was. They were nice enough, but the first person I spoke to was only authorized to reverse two months' worth of charges. Her supervisor was only authorized to reverse six months' of charges. When I spoke to the supervisor's supervisor, she reversed the charges from all 18 months.

I thanked them for taking the charges off and offered my editorial comments that if someone like me was failing to catch on to the monthly charges, there were probably lots of others in that boat. They weren't too interested in hearing my point of view, but listened with a measure of politeness.

Somehow these people got my credit card number when I ordered some clothes from Sahalie for a friend in a nursing home. I just realized I have been charged $14.95 a month for the last three months. I called and talked to someone named "Angela" in pretty much not the United States I'm guessing. She said they would erase this months charge and cancel me, but I still had to pay for the first two months. I'm frustrated and have no idea if they will really cancel it or since somehow they have my credit card number I have cause to worry.

Don't ever shop with SAHALIE! I ordered something from them last year and got signed up for a $14.95/mth "reward program" that is basically a sham from another company. They set up an ad at the end of your purchase that offers you $15 off on your next purchase. When you enter your email address (thinking that is all they want), you are signing up for them to release your credit card to this other company (Sahalie Rewards) that seems to be based in India. They send you no confirmation email or notice and start billing you every month with a cryptic name until you notice on your statement. Mine was on a credit card I don’t use often and I didn’t notice because it was 14.95 and thought it was something else. I called for a refund and they offered me one month refund (they have been charging me for 12 months!). I finally got them up to offer me six months and to have a supervisor call me back. I also called Sahalie and they say they will work on it from their end. They are obviously aware of it but they try to say that it is legit. I disagree.

NEVER SHOP WITH THEM. Just google "Sahalie Rewards" if you want more info – you can see all the other irate customers who were duped. Grrrrrrrrrrrrrrrrrr!

I will never do business with Salhalie again. They have great items
but: they are running a "legal" but questionable program called
"SAHALIE REWARDS". I never signed up for this and they have been
billing $14.95 per month to my VISA. Salhalie rewards claims they are
located in PA, USA but it does NOT take a rocket scientist to know
that Salhalie Rewards is a call center in India.
They workers read from a provided script so having an intelligent
conversation is NOT possible. I had to have a complete meltdown to get
these charges reversed and time will tell if that, in fact, does
happen. Sahalie employees claim I must have opted for this option
which is simply not true. I am not much of a consumer and would never
sign up for anything at all. I went to the Salhalie site to see how
the "rewards" was set up and honestly, there is no way you could
accidentally sign up as the Salhalie insinuated. Too bad this company
has no moral compass.

I have spent quite a bit of money with this company in a short amount of time; I love 100% cotton clothing. However, some of the clothing from Sahalie is definitely not worth the money. Sweat pants develop holes, have seams that are off-center and seams that come apart. I've also had evident, and quite obvious, flaws in sweatshirt fabric's colors/patterns; like a definitive v-shape pattern on the front and back neckline. I've contacted Sahalie and have not received a response regarding how to exchange these flawed clothing items without a charge to me. If their quality is lacking, they need to compensate. I have a feeling this company might be claiming bankruptcy in a year or two, seriously. Buyer beware.

Like others, I have also been a victim of Sahalie's unauthorized use of credit card information and registration for a rewards program. I just called Sahalie and they gave me the run-around about the issue and kept telling me to call the vendor, Encore Marketing. This is a despicable practice and Sahalie should be ashamed. The fact this happens once is bad enough, but they are allowing this to happen over and over. I am filing a complaint with the Better Business Bureau, my state attorney general's office and with my credit card company. This is shameful and Sahalie needs to be fined for doing this.