Sainsbury's Supermarkets
Reviews and Complaints

I have been a regular buyer of Cully and Sully's Tomato and Basil soup from your online and instore.

I have noted over the last month this product is no longer available in store or online.

Please adivise if this a temporary situation or have you decided to stop stocking this product ,if so why.

Cully and Sullys soups are very popular soups especially Tomato and Basil.

Many thanks

Patricia Keogh

In Sainsburys, Wellingborough I caught my leg on a piece of metal shelving which was sticking out on the magazine and newspaper stand. This has made me no longer want to spend my money in this store again. The security guard saw it but didn't ask of I was ok... I know I should have been paying more attention but you don't expect to hit your leg off a piece of metal sticking out...

Spent just under £50 on 5 packs. Opened the supposed air tight wrapper only to find that it is stale. It's giving me a sore throat and cough but I can't afford to replace it or throw it away. Its an absolute waste of money. What am I supposed to do, just lose out? And in the future do I stop using this brand or stop going to that store or all of Sainsburys completely? It's a complete and utter joke

I regret I used your delivery service. I will never do it again. And here's why.
I had no time for shopping for Christmas, but I invited a lot of people and had to prepare something to eat.
So I chose Sainsbury's delivery service and ordered food 100 pounds worth. I scheduled the delivery on the 23rd of December and even asked them whether they were overwhelmed by orders or not, so maybe then we would have found a way. They said I had nothing to worry about. Ok, if you say so.
The driver never showed up on Saturday. I called and asked what happened and was said that the delivery was rescheduled on Sunday, 5 pm, without me knowing about it! Unbelievable! 5 pm! I just had no time to prepare everything because I invited everyone by 7 pm.
I am extremely disappointed, you ruined my plans and yes, I will say without any exaggeration that you ruined my Christmas as well!

Arranged to switch my dual fuel to Sainsbury's Energy in September 2015. Gas went over OK on agreed timescales. Electricity ? Had to chase and chase Sainsbury's Energy (SE), gave them the meter reading etc, etc. Have a supply but haven't been billed at all since September. Fed up with ringing SE and getting bull***t nothing answers. What are they doing? There seems to be an underlying issue which they won't explain about. There's no such thing as free electricity and I will pay for what I have used. But as it stands I will have to pay 12 months electricity over the remaining 8 months causing financial difficulties. Going to switch soon to a more competent supplier and challenge legally if necessary If you are thinking of switching to SE ... DON'T !

I have ordered some items from the company www.sainsburys.co.uk. I got the order, but they forgot to put 4 items. I called to the customer services and explained the problem. The rep offered me to get the discount for the next order and they would add these missing items to the next order. I agreed, because I liked to order from them. But when I have ordered from them next time, they didn’t give discount and didn’t put the necessary items. They are liars.

The Banoffee Pie contained a metallic looking shard in it, of about 1cm in length and 6mm in girth although it formed an irregular polyhedral shape. The was no apology from the staff in the store, only an attempt to shift the blame outwith the Brooks Road store. There was some notion that it was not a Sainsbury's product yet the Banoffee Pie is encased in a cardboard box clearly marked with the words "banoffee pie by Sainsbury's", [capitilization as on the encasing box].
The Banoffee Pie was returned to the store along with the metallic looking shard. Apparently the shard and pie will undergo tests organized by Sainsbury's.
The original cost price of the pie was refunded in the store. A signed receipt was supplied for the return of the Banoffee Pie, the original box and the metallic looking shard.

I was shopping in Sainsburys Homebase in Epsom, Surrey this morning. My shop visit coincided with the two minutes silence held for Rememberance Sunday. An overhead tannoy informed all in the store that the two minutes silence would now be starting. Unfortunately the store 'background' music continued to play throughout the two minutes of silence. No mention or apology was made explaining/apologising for the blatant lack of respect that was shown by the Homebase staff in the Epsom branch for not turning off the music during the two minutes of 'silence'. When I questioned the staff at the Customer Service desk asking them why the music hadn't been turned off I received two responses as follows: ' I have only worked here for two weeks and don't know where the button is.' and ' Yea, I dont know how to turn the music off.'
I think this is an utter disgrace and am appalled at the staff's lack of respect,

Mrs Sophie Benham
[protected]@btinternet.com

My husband went to post a letter 3 door down from my house. On his way back, he was hit by a car which had mounted the pavement and picked him up onto the bonnet of his car and proceeded to propel my husband onto our car, which was parked on our driveway. My husband is lucky to be alive.

He is suffering from a broken leg, numerous head injuries, chest injuries, a lost tooth and countless body lacerations. My car has a damaged right wing, the boot lid is beyond repair and a smashed rear windscreen. The driver has admitted full blame and given a signed statement to the police making admissions that he fell asleep at the wheel as he had just finished a night shift. I spoke to Sainsburys, our car insurer, on the morning of the 3rd June telling about the ordeal.

Sainsburys informed me that as my husband was a pedestrian who caused the damage we might not be entitled to claim for damages. I thought that my car only had a broken windscreen, so was told it would cost me 70 Pounds to replace as I didn’t know the full extent of the damage until I recovered the car from police compound, to find the full extent of the damage.

Once I informed Sainsburys of this they said that they would have the car picked up and taken to a repair garage which they have, and that I would be given a courtesy of equal or better standard than my current vehicle. Sometime later, I spoke to the company who are supplying the vehicle, only to be told by them that I cannot have a courtesy car, as they will be unable to recover the cost of this.

I have fully comprehensive insurance with Sainsburys, of which includes an allowance for a courtesy car. I explained that I would need a bigger vehicle, as my husband will be temporarily disabled with his broken leg and a small car would be inaccessible and in practical.

I do not understand this. The man has admitted liability and has comprehensive insurance cover. The whole ordeal was traumatic enough, without being told that I would be without a car, which I would so desperately need at the moment to help care for my husband in hospital. As a result of this I have to use London transport services, which I quite frankly find, unacceptable.

Finances are tight at the moment, with my husband being unable to work and I have found Sainsburys Insurance as completely unsympathetic and reluctant to help. I was told by one representative that if I wanted a larger vehicle, I could, but I would have to hire one at my own expense. I have legal cover included in my insurance premium and all damages could be recovered as the other driver has admitted liabthe incident.

It's almost been 7 months now, and still no sign of a "top cash back" after using Sainsbury's online groceries via topcashback.co.uk.

This website is enticing people into using Sainsbury's services/buying products by promising money back payments, but after 7 months, still nothing!

They claim they have a problem with Sainsbury's not paying you or something, this is none of my concern! I was supposed to get the cash back last year!

They state "we can only pass on cashback which we have received ourselves". And they think it gives them the right to avoid responsibility!?

They should get Sainsbury's to pay the money they owe or else stop advertising their services without users getting the cashback as promised! They should stop doing business with Sainsbury's if the supermarket chain refuses to pay! It is their responsibility to pay you, and then yours to pay the users!

They should also implement a system that shows to users which merchant is paying promptly and which isn't! This way, it would make Sainsbury's appear as a bad merchant and they would stop thinking they can trick us into using their services without being retributed for it.

This is called transparency, I shouldn't have to chase topcashback about the money I would promised to be paid back, they should tell the users of their website at all times what is going on with the cash they are supposed to get back! They are just not doing their job!

I'll keep waiting just to see how far Sainsbury's is willing to put topcashback and its users into an unjustifiable situation. But it is already clear that both topcashback.co.uk and Sainsbury's have lost quite a few clients. Same for other merchants who have been late like Sainsbury's is.

Once I get the cash back (in the next 5 years or so maybe? when they generate enough interest from the money we paid so they can pay the cash back?), I am very unlikely to use Sainsbury's online groceries service again, and even less likely to you topcashback.co.uk website! It should be called slowcashback.co.uk ... seriously! So who wins? No one. Not me, not topcashback and certainly not Sainsbury's reputation! Well done!

I advised Sainsbury’s of an address change back in September 2005, they failed to up-date my records. I consequently did not get any statements so received arrears letters to my new address and paid in December. In February I got numerous calls from their arrears department and letters (they still could not send me statements). They could send arrears letters but not send me statements. This caused some late payments marks on my credit history (their fault not mine). I got a letter in December apologising and saying they updated my address (but they had not). In March I still had a problem! They still sent me arrears letters when they knew they had a cheque! I am utterly dismayed by their lack of response to my complaints and still I hear nothing even when I write to the Chief Executive, he acknowledges the letter. His office say I will get a reply in 1 – 2 days as the case is being investigated. I have received nothing. I have never dealt with such a company in my whole life! Sainsbury’s say they have respect for the individual – you make up your own mind.