Sally Beauty Supply review: customer service 59

There is no location on my receipt, but I did the best I could describing where it is located. I was recently introduced to the beauty supply house and found that the person I was introduced to was Samantha, at the Mitchell, New Port Richey store. She was polite and asked if she could help me, and I told her she could. I needed to find combs that were on sale, and also to find nail products. I was the only one at the store at the time. I am physically handicap and always need help. People arrived at the store, and she left me at the comb counter.

I repeatedly asked her if she could help me for I am not a hairdresser or nail technician. She told me that she had customers at the register and was NOT a hairdresser or nail technician and could not help me. I stood there while she waited on six people. I again asked her for her attention, and she told me "
she could not.

I have been in sales most of my life, and to hear about her mother and father and the fact that she was only eighteen years old, was inappropriate. I am from New Hampshire, and there are always two or more girls at the counter who are nice and always ready to assist you especially when you are handicap. They are wonderful.

This store has so many different people working at the register, and there is always a sign on the door for help. Is this store a professional supply house? Is there suppose to be a qualified technician on hand? I am so disappointed every time I go into the store. I find that this chain needs some business acumen. Backdoors are always open, any creature could enter, and it is not a safe haven.

Would you please refer this e-mail to someone who services this store, and the hazards the store presents from help to open containers in the back of the store.

I JUST CAME BACK FROM A SALLY STORE AND I HAD A HORRIBLE EXPERIENCE. THE LADY WAS RACIST AND KEPT USING THE TERM FOR "AFRICAN AMERICAN PEOPLE" IT WAS RUDE AND INSULTING. TO TOP IT OFF THE ASSOCIATE KEPT IGNORING ME TO TALK TO OTHER PEOPLE THAT SEEMED TO BE HER FRIENDS...

What else are you supposed to say when refering to African american types of products? I work at a Sally store and I try not to use any offensive words and i am not racist but in that situation what would be appropriate with out offending someone that way because i dont find it offensive.

I've dyed my hair before ---never had a problem using a powder bleach and a 40 volume developer. I'd let my hair grow out some after having it colored my natural color. I went to Sallys to get some help on coloring my hair in a safer manner since the bleach disturbs my hair too much. I told them that I would gladly get a bleach kit, if that's the only thing that I could use to get the desired results. ( I wanted to go a natural blonde from med brown). They told me that I could do it with no problem. The first thing they told me to do was pick out a shade that I liked. It wasn't a high lift, so knowing what I do about hair color, I picked another product, close to that color, in a high lift shade. They told me that I would need a 20 volume developer, yet they kept going on about how dark my hair was. I kept asking them if that would pull enough, and they said yes. I compromised and got a 30 because I know how my hair pulls. They talked me out of the 40 telling me that it would do something totally different to my hair. -----So, I get everything that they point out that I need, go home, saturate my hair as directed ----this is what happens.

I notice my roots are turning red, quickly. I thought that maybe it was just what that particular color did, and I would have to go through the phases of warmth. Now... as I have this on my head, I'm thinking... it just doesn't look right, but I'll leave it on a few more minutes. I left it on for an hour and a half. I washed my hair out and was DEVASTATED. They told me that it would look one way, and it totally looked another way. My roots were carrot top red, and the rest of my brown hair that was a warm color had been toned to a mousy brown. It was horrible.

I called the hotline provided on their website and customer service was just as friendly as they could be. Apologizing over and over again for my hair.

They told me to call the store and talk to a manager. So, the next day, I waited until they opened and called the store. I talked to the manager, Tiffany, where she attempted to cop an attitude with me, stating that she was NOT A PROFESSIONAL. I explained to her that if she HAD NO KNOWLEDGE of what I needed, she should have told me that, rather than trying to make a sale and get me out of there.

I was told to call another store where the lady told me to take my receipt back to the store I got the stuff from and they needed to refund my money. She was also a manager. I went back into the store and took everything that I purchased back, empty bottles and all even though they didn't tell me to. Then, the exchanged that for something to "correct" my hair according to the manager at the North Myrtle Beach store.

They told me in order to fix it, I would need to put a medium goldish blonde on it, then pull it through a cap after putting on a filler. I was unsure, but figured since they said that the lady in North Myrtle Beach was a professional, I bought the stuff again, came home to yet another nightmare.

This time, after the filler and the color, the red in the top of my hair was worse, it was darker and more enhanced. They'd basically given me a lighter color to try to correct color that was already in my hair, which now I know doesn't work. I put the highlights in my hair, and had orange, red and yellow blotches all over my hair due to the fact that it was so multi colored to start with.

SO----I have to call customer service again. All I wanted to was to be reimbursed for what it was going to cost me to go and have my hair professionally done. I was told to drive to the Conway store where I was under the impression that they were going to give me the stuff to correct my hair for the third and final time. By this time, I couldn't even run a comb or my fingers through my wet hair because it was so damaged and breaking off. My natural wave in my hair was totally gone and it looked like straw.

I drive all the way to Conway, about 30 minutes from where I live to find out the only thing that they were going to do is give me some free cheap conditioning packets. The lady there called the district manager and asked what she could do. I had my receipt and told her that I'd already been through enough with the other stores, but she said there was nothing they could do. They acted as if I were lying about the products that I'd purchased and then told me that I didn't have the empty bottles for proof.

Then, the lady informed me that they were an at will store, much like walmart, you buy something, if it doesn't work, then they aren't liable for their product. But, what this woman didn't seem to understand is that at walmart, you don't have trained sales people in each department telling you what you need. At Sally's, when you ask, and they tell you something, you just believe them. I say, if they don't know for sure, they should tell you that they don't know, consult a professional, or at least they could take the time to call someone that does know, instead of talking about their personal lives and what they had for lunch instead of thoroughly helping a customer.

Also--if they make a mistake, they should at least be nice about it and try to right the wrong. If they would have just told me that they didn't know for sure what would happen to my hair, I would have gone with what I usually do, or just held off on doing my hair.

Finally, I had to go and get my hair redone, it was about 4 hours of tugging and pulling an coloring and lightening my already dry and damaged hair. It still didn't get totally lifted to what I wanted because of the damage done to it, so I have to walk around with light blonde hair that isn't the correct color anyway... since they let me fry my hair telling me to just use additional conditioner on it and it would be fine.

I say that Sallys Beauty Supply owes me two things, the amount of money that I've had to spend to correct their mistake and an apology for treating me the way they did.

I will never, ever shop there again.

That is why they have hairstylist to preform color. You should have done it the right way in the beginning and let a professional do it for you.

I Purchased some hair braiding items from sally that i soon realized my stlist could no use.
I to the forrestville location to make an exchange for what i needed
I waited at the front counter for about 5 minutes befoe makin my way to the back for help .
Finally a woman appears to help, when i told her i need to exchange she called another lady
this second person told me ther as nothing she could do for me, so i asked for a manager, only to find out the first person i talked to was the manager

it was the worst customer service ever, so little professionalism
in the end they didnt have much selection in hair, so i went to the beauty suply store right next door!

I just had a similar experience at Sally Beauty Supply and will be filing a complaint later today. Their cashiers seem to be very arrogant, unapolagetic when they are the ones who make mistakes, and have a difficult time correcting their errors.

just had a similar experience at Sally Beauty Supply and will be filing a complaint later today. Their cashiers seem to be very arrogant, unapolagetic when they are the ones who make mistakes, and have a difficult time correcting their errors.

April Lively, please explain what an "African American " type of product is exactly? If I'm not mistaken, any woman or man can use whatever hair products they choose to. However if a product is "GEARED TOWARDS AFRICAN AMERICANS", then that is a totally different thing. I've been around hair all my life and yes I would find it insulting for someone to keep pointing out race as if it were necessary. It is not. The poster, Ms. Burton stated that the clerk said, "For African American People" which is rude! She said nothing about hair types. She is basically uncomfortable with rude behavior that chooses to single out a person just because they are of a certain ethnicity.

Hiow does this woman know what all "African American People" in the USA use? Do they all use a certain product? Is there some new segregation law in hair product sales I should know about?

disirtimanger is very rude he needs to treat customers and coworkers better

I've been the the Sally store in Takoma Park, MD several, and will NOT go there again. In fact, I will drive 100 miles ELSEWHERE to avoid the rude latino girls who work there.
Can you imagine going to a store in a little hick town in Maryland, only to be ignored because the Sally employees are only helping spanish speaking customers?!
Rude, condescending! They can go back to the Dominican Republic for all I care.

the service was terrible and offensive. i ask the cashier whats the
difference between two expensive clippers. she didn't know. instead she told me they were the same. even though they had two different titles. i then said one of the brands didn't work for me and i needed to buy another. she then told me i didn't know what i was doing. i told her i been cutting my own hair for 20 years, and this type didn't cut my mustache good. again she told me, "you must not know what your doing". I said why she would say that, and she said do you really have to act like that. i was so offended, i will never ever shop there again. i bought my clippers
elsewhere at a higher price, because customers should not be insulted because the cashier is having a bad day. i was shopping at SALLEYS on Mission blvd. in Hayward CA. at 11:00 o'clock p.m.
Hayward California

I agree with the complaints I read here about rude and impolite Sally's customer service employees. I purchased a replacement blade for my hair clippers, and two days later, attempted to return it (unopened with original reciept). The younger employee was about to return my money when a 'manager' appeared saying, 'oh no, sales are final on those.' I explained they were unopened and my desire to return them, and she went on to tell me stories of how others had returned used items, essentially accusing me of using the blades! She called some corporate office, and said she could not take them back. Only after I expressed interest in buying a new set of clippers, she changed her mind and gave me credit for the blades (although a few minutes ago she pretty much said I may have used them). I felt like I was forced into buying the clippers from them just to get my money credited back. Never again. They lost another customer

You poor thing! I used to work there. I am happy to say I no longer work there too! I was the LAST licensed hairstylist there. Now, they have NO licensed employees most of the time. It used not to be that way... but they have lowered thier standards for hiring. They will hire anyone! !
They do not do backround checks or drug tests etc for new applicants either, they can't afford it! Do you know why?>>>I will tell you. They don't care how they treat thier employees, so there is a LOT of TURNOVER which you problably already are aware of there if your were regular customer.

The Turnover is so great it would bankrupt$$$ them to keep on keeping on spending all that extra money for backround checks and alike for new applicants. Also many of thier store managers are not even fully licensed Hair Stylists too, some only get as far as beauty school and no further.

So BEWARE out there. If I were you all, and wanted to do a major chemical service on my hair, but wanted to save money..As a licensed professional and EX-employee I would strongly recomend compromising and getting your chemical services for your hair done at a local Beauty School. :) instead. It's cheaper than a Salon and safer than Sallys on your own. Another thing, they have a customer guarantee and are supposed to refund all your money in a case like yours. Maybe you can take your reciepts etc to your local Better Business Buearu or Dept of consumer affairs or small claims court and above all warn your friends. Good luck.

I used to work at a Sallys, they had to business treating you that way either. The employees they employ get close to minimun wage, long hours and mostly no breaks, burnout is rampant! They pay employees substandard wages below the poverty line and they get what they pay for! Trying elsewhere is a good idea, Ulta, Beauty Brands, Walgreens etc.
Good luck.

I used to work for Sally's in lansing Michigan, the Edgewood store over by target, working there was THE worst work experience of my life! The manager literally sat in the back room ALL day on her fat butt ordering people around like dogs, we'd be running around pricing, running the register and helping multiple customers, often to which I did solo! Apparently texting was more important to her than her employees or customers, I'm not kidding this place was a nightmare, she and the assistant manager whom openly talked of drugs were so unprofessional, I over heard them talking about how odd my breasts looked, after a reduction, one of them would pinch my butt as well as another co-workers, gina THE manager would openly talk about sex that she was having w/ multiple men and get really graphic w/it how many orgasams she had etc, children, elderly people, and other customers would hear this! It was just unbelievable! The manager would also bring her two lil girls in the store and let them run around like the animals they are, often coming up to me while on register begging me to let them hand the customers money, bag items etc, all while she sat in back texting this guy and that guy! Sally's doesn't care about customers at ALL, I ended up getting written up for what they called too many returns, is that MY fault? NO! Many of the items returned were flat irons w/ burnt cords, etc, bottom line if a person HAS their receipt and the product at least 80% of it then I HAD to refund them! Also the managers would take whatever they wanted that had been returned, used, unused it didn't matter to them, I also worked on the 4th of july, NO holiday pay! I worked there for @ 6 months and in that time they had gone through 5 employees NOT including me! It was also located in a high theft area and they told us to watch EVERY black person, or teenager that came in the store, many times naturally they would become offended and start an argument w/ a manager whom btw was only there mon-fri 9-5 after that I was left to fend for myself, I'm not joking this job led me to drink about every night I got out! It was just a horrible experience and please if you go in there watch out, they will accuse you or follow you if you are black or a teenager, if not they will chat VERY loudly about very inappropriate things, or just plain ignore you at best! Also wow the people that would come in after getting poor advice, I was honest I would tell them that I wasn't a stylist but that I am a mancurist and that I would do my best to help them, but that the were taking a chance, oddly enough I NEVER had one single complaint or mishap! Anyways please beware of Sally's this store in particular! Please don't hesitate to speak out, no one should be exposed to such unprofessional behavior! oh yes one more thing ALL sales are final no matter what on hair, and blades, defective, used etc. NO matter what they will NOT even exchange...

OMG...I thought I was the only one...But the Sally store workers that were rude to me is in Carson, CA. I can't believe Sally Beauty Supply hires workers who are untrained and very rude.

The people in charge of the Sally franchise or whatever it is should really look into that...It's not ONE or even a couple of Sally stores that hire rude workers, but it's quite a lot to raise eyebrows. Not only that...The workers for the Sally store here in Carson makes that Sally store loose a lot of business...I came at 7:30pm and there was a couple of us there walking towards the store and the 2 workers there were already counting the money! And closed down the store! It was the day before Valentines...I had a good look at those workers, one was a guy and the other a girl...I think they were closing early for valentines day...I can tell you this, no matter HOW MUCH time they put into trying to look good for Valentines Day, I don't think any sort of hair chemicals or make up can help alleviate their unattractiveness, therefore there was definitely no need to close down early.

Dear powers at be at Sally Beauty Supply,

If you want to make as much money as possible, especially in this economy where retailers are the ones hurting, hire people that actually care about closing at the proper time of closing, maybe you'll actually make some money from those people who are willing to buy things from your store after 7:30pm, which is when people usually get out at work...Those stupid teenagers need to get fired...Why must you keep hiring ugly people with too much color hairdos...At least hire ones that look nice in the crazy hair colors...The ones you hire here in Carson are dirty looking and the dyes they put in their hair is unsightly! It makes me NOT WANT to use the products at Sallys...

My complaint is at the Sally's store in Salisbury, North Carolina. I have been trying to purchase clipper blades with three holes for a whal clipper. They did not have them so they told me to wait until there truck came in.There truck came in on Monday 23, 2009.I called sally's on Tuesday 24, 2009 they told me that the blades came in. When I went up there they did not have them out said they still had not went through the rest of the boxes. So the associate working there told me that a two hole would work for that clipper and if it doesn't to bring it back and they can exchange it or she will give me a refund back. I took the blade home to see if it would fit but it did not. So I took the blades back to the store on Sat. 28, 2009. The manager was very rude to me. I tryed to explain what happen but she did not care. Another associate had to explain it to her. I asked her if they had went through the rest of the boxes yet and she very rudely told me no. I don't think that is a way to run a business. To me i think they should have already went through the boxes by now.

I used to be a manager for one of the sally stores in PA I was over worked understaffed and grossly underpaid. I worked sometimes 14 hr day for basically below minimum wage and was told i was lucky to get that. My opinion Sally Beauty Supply is a horrible company to work for and but products in that you can get else where for less or the same price and not have to contribute to substandard work practices by a Company that does not care for it's employee's or it's customers.

btw I resigned and got a better job in the industry that pays me what I'm actually worth and treats me like a human being not a slave!

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Sally's in Summerville South Carolina:
The worst! There were 2 girls in the store working. They could not find my discount card and refused after calling the manager. One girl was completely rude, the other ran out of the store screaming and crying over me disputing the prices on the shelf. One manger and the screaming girl reappeared after I threatened to call the police when I could not find my credit card.

The manager had no words of apology. Other customers were in the store watching, in fact one customer at the beginning of the fiasco reprimanded the rude girl and told her she would speak to the manager herself. It seemed she was a beauty professional herself. Girl #2 began to scream after another customer stepped in and agreed with what I was trying to point out about the pricing.

I have been told that the prices are actually excessive. I will go to Ulta from now on even though it is 25 miles away. My husband was present and said that he has never seen people hate their job so much.

Sally needs to know who keeps them in business. Was this worth the $3 savings to them? They probably don't care.

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Sally's use to be one of my favorite places but entering a store in irondale, alabama has changed my mind, my husband and i had lunch on that side of town so while he was in one store i told him i would go into sally's to kill time, what a big mistake the females in the store was loud and unprofessional, they were talking about what kind of quick weave they were getting and where they were going that night, let me remind you one was in the front of the store and the other was in the back and they both were employees and i'm sure one was a manager, my biggest problem with people in general is not being professional, i don't make a lot of money but i try to remain professional because you don't know who you will run into and may offer you a better job! Sally's stores really need a makeover with the staff, all of your loyal customers may start looking into the chinese stores and they don't know anything about our products but they will give great customer service because the only thing the see is green!~

You're ###ed. You should know that all Sally Beauty employees are not even supposed to formulate color for customers at all, and you're lucky they bothered to help give any advice at all. And if you're willing to ask and follow color advice from people who are getting paid minimum wage or slightly higher then you deserve it. Quit throwing a fit and next time do some research before you decide to to dye your own hair, because clearly taking advice from other non-professionals isn't the way to go. And I pitty the clerk that had to deal with you, i wouldve said whatever needed to be said to get you out of my store too.

Sallys Beauty Supply in Indio, Ca.
Store Manager is a Phsycotic ###! And thats exaclty what I called her after she refuses to take my purchase and tells me to leave the store and refuses to give me the number to corporate!
It all started when she roodly told me i couldnt walk through an ile where she completely had a mess of product but was yet standing there with a client and I actually turned around and apologized after her comment saying in a loud tone of voice after walking right next to her she says " you really shouldnt be walking through here" I went up to the register ready for my purchace she was the only one out there completely ignoring me and when she finally walks up there I tell her that if she didnt want customers walking through there she needed a sign suggesting that! she says back "I do" she we argued about it and she tells me I didnt have to make my purchace there she then refused to help me and got another emplyee to do so. The other employee was ringing me up, the manager was mad at the fact i called her out on her ### and I was telling the employee wich happens to be an old class mate of mine what had happened, the manager didnt like it and told her to stop my purchase and told me to leave! Ands thats when I called her a you know what ands then asked for corporates # she denied it to me and told me to leave again! She is the worst representative of Sallys making bad business to the company and the people being discriminating, belittling customers, being high tempered, unprofessional and having no people skills... I have been in retail for ten years and had never came close to dealing with someone such like this and to allow this to happen to alot of other people will be a lose for Sallys
Beauty Supply!

I WOULD LIKE TO POINT OUT THAT THE TREATMENT WE ALL ARE GETTING IS BECAUSE OF THE LACK OF TRAINING THIS CORPORATION IS PROVIDING. IT'S OBVIOUS THAT THIS INDIVIDUALS FEEL THAT THEY OWN THE STORE AND ARE IGNORANT AND HAVE NO EDUCATION. AT THIS POINT THE COMPANY IS RESPONSIBLE FOR THEIR ACTIONS SINCE THEY HIRED THEM. I FEEL THAT THE INVESTORS SHOULD THINK TWICE ABOUT GIVING MONEY TO THIS COMPANY. I HAD A UNSTABLE EMPLOYEE COME AFTER ME BECAUSE SHE DIDN'T WANT TO GIVE ME A RECEIPT FOR THE REFUND? I ASK IF SHE WAS RETURNING SOMETHING AT WAL-MART SHE WOULD WANT A RECEIPT?

I am a hair stylist. You are going from dark to light. Color does not lift color. You should have decolorized your hair first and then but color on top of it.

I recently had the same experience at Sally's Beauty Supply. I wanted to bleach my hair (and had done so many times in the past) and was fine with just a kit but I asked the clerk just in case since I'm no professional. She recommended some pricey products but ensured me that they'd work for my hair so I bought them went home and tried them out. I followed the instructions word for word and my hair turned out some funky color. I went in for just a refund on the products that I didn't get to use due to my destroyed hair but had opened. I went in and asked for a refund and the clerk, Cindi had the nerve to tell me "Its not our fault you're not satisfied with the product; you're not getting a refund" and then she threw the reciept at me! I am probably the easiest person to get along with and would have probably just cut the losses if she was nice and simply explained to me the return policy (by the way it says nothing about not returned an unsatisfactory product), but she didn't and was EXTREMELY rude and will no be going to the ULTA down the street! And to some of you immature people leaving comments, why don't you go work for Sallys? I'm sure they need more assanine, nonsense spewing ###; you'll be management in no time ;) ShutItHo, real mature; don't get your pampers in a bunch! =)

To whome it may concern:

I just left Sally's beauty supply here at the city of Orange in California. The clerk and a customer were speaking in spanish. I asked the customer if she knew english and she said yes. So why then did they have to speak spanish in front of me. I thought it rude and made me feel like what do they have to talk about that I cannot hear. I think the sales clerks should speak enlish in this english speaking country unless the customer cannot speak english. It is understandable if a customer cannot speak english otherwise; It is rude. I have noticed whenever I go to Sally's in my neighborhood now; even the sales clerks and the employees are all speaking in Spanish to each other. I feel like a stranger there now, after being a customer for 18 years with Sally's. They might as well say that all english speaking customers don't belong. I am so sad to see that we still have to have these divisions. I lived in this neighborhood for many years and I will find another beauty supply where they have some respect for english speaking Americans. After all how can we overcome racism when this stuff goes on all the time. I mean what are we the tower of babel where on one is allowed to understand each other. How can we get along if some us are uneccesarily made to feel left out. I won't be back again. I have listened to this for a couple of years now I am done. I am too old to learn spanish, but they knew english and out of politeness could have made a concession for me, or anyone else standing there that did not understand spanish.

I know I try my hardest not to ever by anything from Sallys like another poster said I just go to Walmart where sometimes the prices are cheaper. I had a bad experience with a Sallys in Newport news va on Warwick Blvd and Paylesss . The girl told me to not go into the hair or someone wont by it. I said okay well do you have a sample out. She said no you will just have to look at the ponytail through the box. Then I went to the sallys by
bland blvd and Kohls and looked at some braid hair. I asked her if the brown braid hair will look good on me, she said I dont know, but dont take the hair out of the package I said I wasnt taking it out of the package. i was just looking at the ends of it. This girl had this ugly contacts light ha zel and she is a deep dark brown and you can tell they are fake as hell they look hard in her eyes. My conclusion is everybody at Sallys is ignorant.

I've shopped at Sally's for over 10yrs after receiving one of their professional cards and have spent over $3000 at one time at the Dallas TX location. Now I'm in San Antonio, TX and I was at the Sally's located on West Ave. and Blanco Rd near the HEB shopping center. I had purchased "the heat master curling iron" they were cheap. They lasted only a few months before the spring broke in the curling iron. I took them back for a refund for an exchange and had paid for them with my credit card. All of the customer service knew me very well, but I didn't have a receipt was the resaon they decided to lose a customer that could not produce a receipt BUT have taken my business to them. Needless to say I willl never go back to Sallys again...neither will my family or customers. I will spread the word about the poor products and customer service that they have there. I believe that Sallys will need the next "BAIL OUT". I WILL BUY FROM " ARMSTRONG MCCALLS " they will treat their customers with or with out their receipts because it is easier to keep good customers rather than trying to get new ones. NO MORE SALLYS FOR ME!

ALL SALLY BEAUTY SUPPLY EMPLOYEES ARE HUMAN BEINGS.VERY MISTREATED AND UNDERPAYED FOR THE THINGS THAT ARE ASKED OF THEM! IF THEY ARE SO RUDE, THEN WHERE ARE THE MANAGERS THAT ARE SUPPOSED TO BE THERE TO COMPENSATE FOR THE INCONVINIENCE.THE ONES THAT ARE HANDELING WITH ALL THE RESPONSIBLE DUTIES OF THE WHOLE JOB IN GENERAL ON A DAY TO DAY BASIS ARE THE UNDERPAYED EMPLOYEES/CASHIERS! THE MANAGERS TAKE 4 HOUR BREAKS, WHEN THEY ARENT OUT ON THEIR BREAK THEY SIT THEIR FAT ### IN THE OFFICE CHATTING ON THE PHONE OR EATING! ALL THESE PROBLEMS ARE AT THE ROOT OF THE COMPANY.IF THIS IS A CONCURRENT ISSUE WHY HASNT IT BEEN FIXED? BECAUSE PEOPLE DONT COMPLAIN TO THE RIGHT PERSON, NEXT TIME ASK FOR THE COSTUMER COMPLAINT PHONE NUMBER AND MAKE SURE THIS IS REPORTED-REMEMBER THOUGH THE EMPLOYEES ALL WILL COME AND GO, BUT WHERE ARE THEY GETTING THEIR TRAINING!? OBVIOUSLY FROM WHAT I HEAR ABOVE IT'S AN ISSUE BEYOND THE EMPLOYEES, THIS IS BEGINS WITH THE FACE OF THE STORE (MANAGER)-IF THEY APPROVE THE BEHAVIOR OF THE EMPLOYEE THAN NOTHING WILL GET FIXED, THEY JUST DONT WANT TO DEAL WITH IT FIRST HAND, BECAUSE THEY ARE LAZY.CALL AND COMPLAIN ABOUT THE MANAGER, MAYBE SHE/HE JUST NEEDS TO BE THERE MORE OFTEN TO TAKE CARE OF THESE ISSUES, UNLESS THEY ARENT THE ONES CREATING THE ISSUES-WHICH IS VERY LIKELY!

Wow, I guess my Sally's must be a good one. I work at Sally's and love it. I actually left a very good job to be with Sally's because they were offering me more hours. I'm sorry all you guys had bad experiences. I feel like a lot of times, though, people don't understand that we are not the people making the rules. We are the people who have to enforce them, so people get very angry with us for things like non-refundable clipper blades. It's the return policy and it's on the back of the receipt. Also, a lot of people come in and expect the employees to look up their card number every time they come in. The reason two cards are handed out is so you will bring it in. The card is not always found, because the only way it can be looked up is by the phone number you signed up with it with and a lot of people forget. We will look it up if people forget. You paid for it, so you should get it. But a lot of people take advantage of this opportunity, because their card is expired and they don't realize that when we call for the card number, it tells us the expiration date as well.

It's sad to hear people taking this out on all Sally's, though. Every company has it's weak links, but not everyone is responsible. It's not fair to take that out on every employee and it's sad to see myself and my coworkers do our best to put our customers first. You guys are doing the right thing by voicing this, but maybe try getting ahold of someone who will get something done.

Try to understand, there are people out there trying to scam Sally's every day. The associates get a hard edge to them because of it. I've never seen a company with so much attempted theft and various other problems. That is no excuse, but a lot of these situations seem to have gotten out of hand by negative attitudes from both parties.

Lastly, sorry you ex-employees had bad experiences too. Unfortuneatly, Sally's is a place where customers need a lot of help, so keeping up with everything is strenuos. The rewards program is very good though, if you try to sell products that are on there and that you know work very well. There are things you may not see as far, but it is a job, and jobs require work ethic. If you don't have it, then don't get a paycheck. If you want something different, try going to school and getting a degree. That helps if retails not your thing.

I love the customers I get at work. This is the only retail job I've ever had where I actually like going to work. I'm not going to be here forever, but I will be sad when I have to go! We have great cosmetologists on staff and the rest all know their stuff, so we have loyal customers we see just about every week. I hope your Sally's comes around too and you're experiences will hopefully not be so bad next time.

I was just at the Sally's in Grand Blanc Mich, 48439 and needed to use the bath room. I was told I could not. I understand if I was not a client of Sally's, but I spend alot of money at your store and this is not the way to take care of your clients. I HAD TO LEAVE and come back to finish my purchase. I used to go to a other beauty supply store that did the same thing to me about 5 years ago and I used to spend thousands of dallars a year at that store. I have not been back sence. I know I won't be missed, but is it worth the simple use of the bathroom to lose a client. I am a salon owner and hairdresser and I take care of my clients if they need something.

The Sallys beauty supply stores in San Diego have the worst customer service,
Im a beauty school student who used to frequent the shop to replenish supplies, but not anymore!
As a regular customer I have been treated with the utmost horrible customer service, Today I went to one of the stores to purchase a mannequin head, I forgot my student discount card and the girl working the counter gave me an attitude, I told her that I was a frequent customer and if she could make an exception as the other store usually does when i forget my card. She told me rudely that I should go to the other store instead. She said that there was no way to tell if im a student without a nametag, she than went on to say that i could be purchasing the doll head to practice at home instead of being a student.She tried to pull a bait and switch saying that I could purchase the dollhead for regular price and than bring my discount card and they would return the difference, Im pretty sure that they wouldve not done that saying the dollhead was final sale or some garbage.
The lack of basic beauty knowledge also is irritating to me as well.
Ive repeatedly asked for certain products and had to look for them myself because they are either too lazy or don't have any clue about what im taking about.

Im am not going to return to a sallys in this area ever, Im going to Armstrong Mccalls or Maley's, as I would reccomend to all students and professional hair dressers.

They do not have a public bathroom. Their bathroom is in the backroom where things can be stolen. Most Sallys are next to Walmart or Schnucks or some convenience store. You can use the bathroom there. Like someone said above, Sally employees are under so much pressure every day and not all of the employees are licensed. They may have an esthetician who only knows about skin, or a nail tech that only knows about nails, etc. A lot of the customers, especially the ones who claim to be "professionals" are extremely rude to the employees when they are doing their best to help. Also note that their computer systems are EXTREMELY outdated and sales will not ring up all the time, and it's hard to memorize every single sale. It is ALSO hard to memorize every single product in the store and impossible to know everything. As far as clippers, most of them ARE all the same, some just have different features and are more heavy duty. It's hard to explain a lot of these products. I understand some of the complaints but as far as the return policy, the employees have no control over it. Like someone said before it is their JOB to enforce it. I've seen and heard customers screaming at the top of their lungs at the employees for ridiculous reasons. Like how they were out of a product even though they would probably receive it in stock the next week. I just think that these people are wasting their time and energy and it seems as though they haven't worked a day in their life and don't know what the "real world" is like.

Okay, Veronica0667, just because one person treated you like that does not mean all employees of sally are like that. I work there, all we can do is give ADVICE of what to do. Yes, it was that persons mistake to gurantee it but don't call all sally employees "nonsense spewing [censored]es". If you are unsure of doing the color, goto a salon, that's why they are there.

Here's a fact for you... Attending Beauty schools are not cheap. There is a reason that you are required to have a license before performing beauty services on people. We are there to help and assist you when it comes to determining the difference between brands and general instructions. We are not teachers nor is our job to educate you in these things. You must already know the basics and if you don't ...well then...it's the risk you wanna ask yourself if you want to take. Bottom line ...if you want it bad enough then just suck it up...put on your big girl panties and SEE A EDUCATED PROFESSIONAL.(If you go to Autozone, do you think their going to talk you through repairing your fuel injector or replacing your muffler...good luck cheap ###)YOU CAN'T FIX STUPID

I am a hair dresser and went to a supply store on prairie ave in pueblo co i was not greeted and was in the color isle i overheard a girl with a very loud voice telling a customer to use 30 volume developer and a neutral color to get blonde hair we all know it will turn orange, i beleve her name was rita, I can't believe sally beauty is still selling these harmful products to people off the street even after the terrorist they showed on tv buying massive amounts of developer and bleach, I will never shop there again the manager was a white haired lady that did not seem to care if this girl was right or wrong as she screemed from the back of the store, lillian do you think this will work she screemed back yes, i left and went to state beauty supply, you can't even get in the door there without a license thank goodness, poor customer service did not even know I was in the store to much chatting and terribly bad advice, no service and there were boxes everywhere hazard, if I were not liscensed, i would advised people to buy out of the box instead of trying to do in yourself or go to a shop if you can afford it. Don't trust the advise of these associates they don't know what they are doing!

I worked for Sallys Beauty for 2yrs. I was also the last licensed hair stylist there. Sally Beauty does not pay well or treat their employees well. They work us likes slaves. Managers do not do anything in the store, they take 4hrs breaks. When manage do come in the store, all they do is seat in back room and talk on the phones talking to friends. Most sally beauty enployees do not know anything about hair color or most products in the store. Because manager do not train their workers.

Sally Beauty Supply Company is so cheap. They will not put in cameras to catch shoplifters, that is why they want workers follow customer around the store. In my opinion the workers are the one that are stealing not the customers. Because one time an co-worker told me that at the end of night to leave $100.00 in the drawer for next morning, but it was suppose to be $150.00.
The co-worker said that what the manager wanted to do from now on, so I counted the money sure enough there was only $100.00 in the drawer. I called the manager to ask that is how is supposed to be, she said no the store is missing $50.00. The next day manager came in to look for the money there it was back in the drawer. I believe either the manager or co-worker took the money because the co-worker is the one who close the store the day before and they manager is the one who open the store the next day.

Just left a sally a couple of minutes ago, the one in Indio, CA. My mom which is a frequent shopper of beauty products sent me there for some color developer. Im not too familiar with these type of products and needed help. I asked the nearest associate, which i found out later happened to be the assistant manager, for help. In a very rude way she told me that she was too busy doing inventory even though when i walked into the store she was busy chating up with the cashier about her vacation and marriage life. Ive worked in retail before, and this lady is a joke. Doesnt matter what your doing the customer is always #1. Ill be sure to mention this on the letter im about to send to corporate!

i was at a sallys beauty store. in la puente cali. i wanted to buy eyeliner brush. so she told me they have it behind the counter. so i said okay she asked me what kind i wanted to buy. i told her. then she said is this the one u want. im all does it say this name on it. i wasnt trying to be rude. i was trying to be sure. she then says well it says it on here. i was thinking to myself. why is she acting rude with me for no reason. i just notice everytime i go there. the chicks have an attuide. their so full of themselve's. i wanted to slap that chick. i should have. then i leave the store and they start laughing. their lucky i didnt stick that brush in their eyeballs. lol