Sally Beauty Supply review: customer service 59

i have lost my card how do i get anotherone

Aweful Customer two nasty women working at this location Sacha and a coworker. 11-10-2010
New location nasty people who hang up you, display bad attitude while helping others and
has no regard for respecting the mature women.

MONTGOMERY
NEW LOCATION
2770 Eastern Blvd.
[protected]

--------------------------------------------------------------------------------

I just left the Sally's store in Fairview Heights, Il and the employees were very rude. They talked about me to each other while I was standing right there. Ruth, the clerk that "assisted" me was incompetent and racist. I am highly intellegent and I cannot stand for people to talk to me as if I have a learning disability. So, I asked for the number to customer service. O called while standing at the counter and this lady kept asking me to sign a void. I refused. The first problem was I was on the phone and she was interrupting the disscussion I was having with Diana(the lady in customer service, that I waited 20 minutes to speak with), next she looked at me as if I disgusted her.

I’m one UNHAPPY customer! Last night, (December 14, 2010) I had called the Sally store in Irving by Story and 183. in Irving, Tx. I'm a busy lady with a hectic schedule as most people and to go to this Sally's store is simply out of my way. I called around 5 & 5:30 (close to when I was getting off work) I asked to make sure they had a hair shaper # 107. I asked her to please check so I don't have to make the trip all the way over there. She told me yes. So later before I’m about to leave, I call Cynthia again (who also answered the phone again) I told her I was the same person that called her earlier and I just want to double check because I’m on my way. She was giggling like she was playing around with her friends and I found that so rude and annoying. I had to wonder if I was calling a business or calling her at home where she was playing around. So she said yes again, and I told her fantastic, "I'm on my way". Once I arrive not even 30 minutes after I spoke to her, I was in the store and in a hurry trying to purchase my item that was supposed to be there. The ladies get Cynthia who was on her lunch break in the back and asked her about my razor comb. (They couldn’t find it) She comes out with a smart allick attitude and says “Opps, sorry, we just sold it!" and kind of laughs (like it was funny to her that I drove out of my way to hear just that) she had a fake smile (like oh well! bye -bye now) I felt like I got slapped across the face. I just stand there in complete shock because this girl knew I called her and I explained over the phone (which she wasn’t probably listening, since she was giggling and playing around) I was in my car heading towards the Sally’s store when I called her the second time to confirm if she still had what I was looking for. I rushed over because I was in a hurry and I called TWICE! She shrugs her shoulders and says "we just had one left" so check in tomorrow.
I've worked in customer service for 10 years and still work doing customer service and I’m not sure if this Sally's is about customer service, but wow! I thought sally’s was a better business than that and not like some rude places where you EXPECT to be treated like that.
I was upset and asked why didn't she tell me there was only one left and if she knew #1 I was on my way and called twice she could of offered to save it for me since she knew I was calling twice to make double sure (don’t that mean I’m serious if I’m calling twice?) or at least let me know there was only one. How am i supposed to know? I specifically called twice so that I wouldn't have to make an unnecessary trip up there. I get the manager ERICA, (who was just as rude and didn't care for my experience) she was rude and gave me the same (I DON'T CARE ATTITUDE) then to top it off, she tells me " look, it don't matter, we have plenty of other people who would come in and do business with us and will buy from us" So- basically saying, ( we don't care for “my” individual business and if I’m upset, then oh well, who cares?, we have plenty of others who can replace you. )Nobody took care of me and of course I felt disrespected as a customer for what was said by the manager herself and how I was treated. She gave me the customer service number like she had nothing to worry about. I’m hoping this will get handled and somebody will call me or e-mail me back. I’m still left with a sour taste in my mouth and couldn’t sleep from being so upset! My experience was completely unacceptable and i shouldn't have been treated the way I was. This could have been avoided and there was no need for me to go through all this rudeness from Sally’s employee and manager. It’s awful. And I’d expect to get great service! The manger Erica needs to tell her employees to quit goofing around over the phone while customers are calling and be more understanding, she looked more annoyed that I even had a complaint.

I'm much rather going to go to Ulta and Sephora, ya know the real place were they treat their customers with a little bit of respect! I hadn't been to sally's in forever and when i finally do, these little kids that work there, are un-proffesional and think they are un-touchable. they pretty much laughed in my face when i asked for the corporates number. like i said they think they are un-touchable and corporate don't do anything about situations like this anyways. thats why they feel they can act up and walk over customers! that not correct! i e-mailed them my complaints and haven't heard back, its been two days! THEY DON'T CARE! its ok, because i buy lots of beauty supplies because i'm a beauty junkie. they lost a lot of money from me.

I went to the sally's in Oceanside address 825 college blvd, and i had gone in on Dec.18 2010 because the day before Dec.17 2010 i had gone in to buy some hair extensions and i purchased $80 hair extensions, the problem was that i actually picked out the wrong color and i went in on Dec.18 to see if i could get an exchange (even though i knew they didn't return hair) but the extensions were still in the box and not even opened at all, i didn't want to keep extensions that weren't my wrong tone. Right when i went in the cashier gave me the dirtiest look and made me wait a long time for her to even consider that i was waiting to get her attention. She finally gave me the look and with an attitude said "what do you want" i was really suprised with the extreme attitude she gave me, but i just let it slip and didn't tell her anything and i just told her what i was coming in for...she said "fine whatever" and told me to pick out the ones i wanted. she then went to the back and asked me for my recipt and i let her know i had left it in the salon, she said she couldn't do the exchange without the recipt and i told her that it was fine that if i brought in my recipt if i could still do the exchange she replied that it was stupid and just started being really rude...the whole time when she "supposdly" was going to do the exchange she was with the biggest attitude. i was very apawled with her service then i told her if i needed to get a lawyer just to get the managers number because she was being very rude she then said "get your stupid lawyer" laughing and just walked away. i was shocked the whole time there were customers in the store and she was talking to me in that way. i was keeping my calm with her, then i just stood there waiting for her to give me the number...she kept looking at me with a attitude rolling her eyes and not wanting to give me the number. she then calls the other very rude associate and in front of the other customers starts talking about me really loud and laughing while im still there waiting for her to give me the number. they start saying bad words about me and start being really rude. i then finally say something to them and claiming that there being extremly rude and in front of customers she then started being racist and starts claiming im harrasing her when im clearly not i had witnesses i then tell her i just need the number of the manager and she just blows out and throws me the paper with the number and i leave as i hear her call me a "[censor]". i had never been disrespected in that form and im defenitly taking this to corparate she was extremely rud for no reason and worst customer service ever. she didnt want to give me her name but i defenitly know who she is and make sure she is fired.

Well I am unhappy with the store on hodges and beach. The sales girl with a por attitude for the client's . I have been going to saly's for 30 year's. Professional stylist today was my last trip inside of the sally store. I purchased a pair of electric clippers. Failed to work not even two day's. Went to return for another and was going to up grade spending more money. So the sales person said it came with 9 gaurds. It didn't came with 6 was missing one. I said that I would purchsae new ones to put with the return. She said no. I will go find the missing guard return it all get my money back. Go to cosmo pro for new clipper;s. Thank's Sally's for being not to care for your clients

Sally's beauty is no beauty, rude uncaring people that work behind the counter. Granted not all are like that but most treat the costumer like they are an accident waiting to happen.What has happened to a pleasant hello can i help you, rarely does that happen.When i walk in there they treat me like i am up to no good defensive when i need to return merchandice and pracially turn there backs on me .I will shop at walmart and other stores that have weekly deals on haircolor and hair supplies . And maybe when i get desperate i will shop online. Who needs sally's people .not I

I don't understand why no one does something about this people or this store, is it really that bad? Do, they really don't care about us the customers ? When we are the ones that make this store possible, is there any thing that us customer could do or somewhere we could complain and actually have something done for us, am a customer from sally and love this store, but today I really had a bad experience with the manager, in Merced, Ca her name is Denise withends I believe she wrote her name in a way that is pretty hard to understand, gave us the worst customer service and also threatening us the she was the manager and we can't do nothing about it and that we did not knew who we where messing with, I ask for the customer phone number which she gave me the wrong number, I will really will like to know what can I do or complaint and actually have something done for this mistreatment.
Thank you

gave me the wrong number, it's

I will never shop at Sally's again. The sales associate knew nothing about hair. I tried to dye my blonde hair brown, and the girl sold me hair color with no developer. So what ended up happening was it blew my cuticles wide open and thus wrecking my hair and my brand new 20 inch extension. My hair started breaking off halfway down the strand, and some even falling out at the roots. I had to cut off the majority of my hair and buy a partial wig. I contacted their customer service and all they said basically was that they were going to contact their manager. I sent my sister into the store about a month later to talk to the same woman, and the sales associate suggested the same product. I contacted the Sally's contact centre again, and they told me the same thing but this time offered me 20% off.  This whole experience  cost me around $525.. I'm sorry but 20% off isn't going to help my hair grow back, or get the money I've spent back. I used to buy lots of products from Sally's.. Needless to say, I don't anymore. The sales associate actually turned out to be the manager of the Sally's beauty supply store in medicine hat Alberta Canada. She needs to educate herself before she ruins more people's hair. 

To all the people that went to sallys and had a bad experince im so sorry it was bad! I know that the company would not approve of this! I work for the company now for five years and i know they would like to here about this please call there coustomer line at [protected] they will fix the problem asap! Not all sallys are like this im just sorry it happend to all of you!

Thank you, calling in and emailing the customer contact center was my first attempt. They offered me 20% off, but as i stated 20% off isn't going to make my hair grow back or even compare to the amount I've spent trying to remedy the situation. I would love to say a twenty percent discount would make things better and that I would want to go into any sally's establishment again.. But it really doesn't. I appreciate your sincerity. And thank you for reply.

I was in the store early today in mccomb Mississippi . The cashier did not give me the chance to tell her where I put the cheap worthless hair straightener . As she kicked me out of the store without even asking where it was . I was wearing skinny jeans and a v neck shirt . I own and Che one of the top of the line straighteners invented . So I laid the other one in the back of the store in a random spot . As I proceeded to tell her where the straighter was she kicked me out of the store then chases me out grabbed me and harassed me . I then proceeded to take my jacket of so that she could see that i didn't have it . She then stood behind my car and would not let me leave, I'm very upset and will be writing and article in this weeks paper about your poor customer service .

Everytime I am in the Sally beauty supply store in longbranch in NJ ( home depot Plaza) the employees are always complaining about their boss and talking about her. One cannot avoid hearing what they say, because they are talking to each other across the store-- I always wondered why the employees would be so disrespectful.
Well now I know why--that woman (the boss ) is the rudest salesperson I have ever encountered. I was standing by the nail stuff, and looked at a package that was hanging open even before I touched it. I looked at other items--put them back----did not line them up like soldiers, like this OCD manager obviously wants done.
When I went to the counter to pay, she went to the nail section and let out a shriek and said "'somebody left a mess, and went on and on about it, she even said "'this is my store and I can say anything that I want".
It was obvious that she was hinting that I had made the mess, although the packages were hanging open,
before I had even touched them.
I told her that I worked in retail and when customers moved stuff around, no one would be so rude as to accuse them of ""making a mess" --we the associates would just go back and straighten stuff.
I hope the Sally management looks at this complaint. This is not how customers should be treated.

Sallys beauty supply is awful ! They workers always have an attitude or a stuck up attitude and they dont do or know ish ! Especially the one i go to in east windsor new jersey ! Horrible store wont go there ever again!

So I got hired at a sally's location in Calgary Alberta Canada about three weeks ago and I have never been so offended and outraged from working at a small retail location ever in my life. I have been there for three weeks and already do not think I am going to have the patience to work there much longer. The first incident which upset me was during my second week of work when I was called into work early because one of the girls ( who was the assistant manager) decided she didn't want to show up again and this happened a few times a week, so I get to work and there are people lined up at the till almost to the door and people up and down the isles asking for help. I try and get as many customers as I can through the tills while trying to direct customers to what they were looking for in the isles only to go into the back three hours later and find my manager and one of the girls I work with sitting there chatting so I asked of help and my manager said one minute. Half an hour later when it was busy again they were still chatting in the back and this happens all the time. I am new but every day I work the other girls sit in the back on there phones talking one of them even took a nap one day like a freaking nap?!?!?! And today one girl that had been there over a year yelled at a customer today because she was paying with a gift card and cash and she heard wrong and put it into the debit machine and when the girl corrected her so she freaked out and threw her gift card at her. Then because I let someone run to an isle and grab something they forgot which took about 30 seconds a few minutes before we closed she swore at me in front of the customer and then while trying to grab something in front of me from the till shoved me into it! Then when I closed and locked the door and went to the back to grab my jacket she freaks out at me and says I need to kick customers out of the store five minutes before close or else the cops will show up?!?!?! I apologized and left but I have never been so poorly treated by fellow staff in my life especially when I work eight hours without a single break because there all lazy and SO RUDE! I am not going to have the patience to work with those kind of people and it is outrageous because the manager will take returns and sell them on kijiji! It is not just America that has horrible sally customer service it is Canada too. I have had customers come and ask for me because I treat them with genuine respect and kindness while there in the store after only three weeks of working there. That alone should say something is seriously wrong. The only nice hard working girl that I work with works six days a week for minimum wage does not have her own set of keys for the store when the last assistant manager who calls in sick four times a week told me that the girl who took a nap in the back while the store was crazy busy yeah apparently her and another girl who I replaced had bullied a different girl who worked at the store so much that she was forced to get human resources involved because she was afraid to go to work. Like sally's is supposed to be all about customer care but from working there and from what ive seen, all these girls need a serious attitude check and soon. SALLYS IF YOU WANT YOUR STORE TO STOP LOSING CUSTOMRS STOP HIRING ### LITTLE LAZY ###.

If the threat/harassment took place inside the store and I am a customer, and the person who threatened and harassed me during a visit was the store's general (main) manager, where can I report this? I was a customer and was polite and respectful during the visit. This started when I asked the manager to adjust an issue for me which a staff member caused earlier. The manager was very ghetto and started showing attitude and cursing saying this is very inconvenient for her to adjust (she just had to scan the receipt and credit me the adjustment amount). I remained polite while pointing out the error, but she got down to using offensive curse language and when I asked her the name so I can have it for reference and report it to the supervisor for cursing and the language issue, she threatened to steal my personal info and credit card info from the store's computer and also threatened police. This was too much and I wanted to report this. I contacted Sally's customer care /corporate office by emailing them, however got no reply. When I called corporate a day later, I was told this issue is forwarded to their "Legal department" and someone from there should be contacting me shortly, its been almost 2 weeks since my email, and I called them 2-3 times in between but they keep saying they don't have a direct line for their legal dept and Ill just have to wait to be contacted. But nothing yet. I don't even think the corporate office knows what to do in this situation, they still have the employee there who is actively stealing customer's information from their store computers but they are clueless and keep stalling from having to address this issue.

This note is for the purpose of complaining about the inventory and customer service at Sally's Beauty Supply at Beaver Run Road in Surfside Beach SC 29575. I use the Clairol Cream Hair Color (5AA and 5N). Every time I go to the above location, the shelves are empty. Their excuse is one of the three "The Truck hasn't come in", "The truck is in but not unloaded" Come back Sunday and the product will be available". We go back on a Sunday when the store opens, and the product is gone. I understand that this is a popular hair color, but why does the store manager not order more of the product. Common Sense tells you that more is better and the store will make more money. When my husband told the clerk that he was tired of coming in any hearing the same story over and over again and why doesn't she order more of the product, she made a facial smirk, which did not sit well with my husband. This is not a laughing matter and something needs to be done about this situation. I have heard several complaints in our neighborhood regarding the same matter and different matters. I trust that we will hear from you regarding this situation.

I went into Sally beauty Supply to purchase hair care products with my student cosmetology card. I had been there 2 days prior using the same card. The employee Brandy Kristie stated my card was inactive although My card clearly had been renewed at another sally store and active was right on the front of the card. I asked for my card back so that I could call and verify the information myself and I was told no, my card was snatched back from me and thrown into an unknown location behind the counter. I told her that I was concerned with my privacy because the card contained my personal information. She then proceeded to tell me that she had all of my personal information in the computer and turned the screen around so that myself as well as other customers had a clear view of my personal information and then told me that was why I was too dumb to finish beauty school. I was then told to " get the hell out of her store" and that she would not be ringing me up. I called Sally customer service several times and they refused to hear my complaint. Amanda in customer service said you may take legal action so we cannot help you. I literally cried I was so afraid and I am still afraid that this person has access to my home address and could harm me and my family. Sally Beauty supply seems to be comprised of gangsters and thugs not employees. If I could give them O stars I would.