Salt River Project [SRP]
Reviews and Complaints

I want my deposit back! My check was supposedly put in the mail on the 7th. I just got evicted and homeless with a 10month old baby. I need my money now! I also wrote a complaint to the BBB. Its enough money for me and my daughter to get our own place. Horrible service and the customer rep is rude too. I will call everyday about my money! Do better. Actually care about your customers. I will never live where it's srp again.

SRP has sadly become a scam with cost and living. I have a brand new air conditioner. Last month I paid 250 not knowing that they weren’t averaging cost anymore. I kept it at 76 that month and when I got the bill it was 100 dollars more than usual monthly cost. This month to avoid a high bill I kept it at 79-78. The bill was even more at 255! I called in and they are trying to convince me it was a hotter month. Ya it was damn hotter month cause my house was at 79! trying to save cost. They are trying to convince us that it’s economy and the heat. We all the know the truth! They know it’s only them and the ceo and upper management are greedy and pocketing most of it. So over these prices being out of control and we are the ones that have to suffer! Living in Az air conditioning is a necessity and these prices are a crime!

Our household just received word that there may be a power outage within a week of March 8th. First, this timeframe is unacceptable. People work from home and need to be able to plan ahead for power outages with business colleagues and bosses. A specific date and time should be announced. Secondarily, this is being done between the standard business hours of 8 am and 5 pm. Again, this is problematic for people working from home, a larger population after COVID prompted more work from home. Planned outages should be occurring outside of this timeframe, or at the very least within a designated, small portion of the day. Some people do not have the ability to take time off and most definitely don't have companies that are willing to allow their employees to suddenly be offline.

I think your company's business model is horrible and whoever is in charge isn't very intelligent! You raise prices to almost unbearable levels, then make it even harder to pay our power bills because you take out ALL the pay stations from stores! You didn't let anyone know before it happened which is pretty negligent to be honest! It was a very stupid decision on your company's part!

Electricity in my area has been out for over 8 hours now. It went out on July 17th, 2022 at 8:40pm and it is not July 18th, 2022 5:20am, and according to online system the estimated resolution time is (7:10am). I have called several times only to be read out exactly what is online, they cannot offered an explanation as what is happening and what to expect, I have been hung up on when asked to file a complaint or to speak to a supervisor. These is the most frustrating and infuriating situation ever since this is a company it is chosen for you depending on where you live and you have not choice but to pay your bill or you have no electricity and the company/employees know so they pretty talk you but treat as disposable because in the end I have no choice but to pay them regardless of whether they provide a good service or not. I would switch to a different company this very instant if I had a choice.

I purchased my solar panels and am set up on the Customer Generation solar plan. I have followed the time of use plan religiously. I received my 1st bill and am being charged a "Demand" fee which is triple my actual usage fees! I have called several times and still am not happy! SRP is price gouging their solar customers! I hope we will have other power options in the future as there should not be "punishment " for going solar!

My main beaker need it to be replace
Something your worker is not supposed to do

So he did his job very professional
I called back to SRP company to let the. Know
Main breaker was already replaced by maintenance

Who ever I spoke to it
Did not put my order until an hr later

I had call back to see if everything was still ok

The lady who answered told me
I had put my order an such a time

I am like
No I have been waiting 1:40 minutes already

I received a notification on my Credit Karma app that showed a new collections account. This dropped my points by 51! So I called SRP which provided me with the collections department. So I call and explain how the house was sold 1.5 years ago so how could a meter reading be taking February of this year? 3 people later and no one could provide me with a reasonable explanation. I felt disrespected and that I meant nothing. I get it collecting money from bad accounts is hard work but I called with the intention to pay but just wanted an explanation. I call SRP back instead and a very nice person talked to me and explained to me that yeah maybe someone did use your account for their electricity until January of this year. That makes more sense then the collections department bad attitude and terrible customer service. I hope that my recorded call can be used as a training example of how to treat people like cattle and disrespect them to the point of having to talk to 4 different people due to terrible customer service. We are still active SRP customers but I have never been so disrespected in my entire life by a professional establishment. I would like for the Nicky (manager) and the other two people I talked to to be talked to about this and maybe even get re-trained. Nicky is a manager and was like a robot. Just one directional and lacking in any sympathy. Is this who you want talking to your customers? Not good! As a manager she should be able to defuse a situation and bring a customer to understand and assist in anyway possible. Not be black and white or robotic. If I wanted that I would of optioned for the voice operator instead.

Salt River Sucks chooses to change out a transformer for a 5 HOURS power shut off in the middle of summer. It'll be 108+ tomorrow, July 2, 2019 starting at 8 a.m. Poor service, poor customer relations, poor timing.

They aren't a public utility and customers have to accept their service since it's a monopoly in the area. SRP feels like they can do anything they want with little recourse available to the customer.

And they brag about "good community relations"!

After installing inaccurate "smart meter" which resulted in 20% higher electric bills, SRP decided based on "late payments", to assess a SIXTEEN HUNDRED DOLLAR deposit. No negotiation and no notification.

When I try to talk to someone and get upset, they hang up. This is thievery and fraud.