Sam's Club
Reviews and Complaints

I ordered $560 worth of office supplies to be delivered to my office. I live in Middletown NY and although there is a Sam's Club in Middletown, but I am old and I choose to have my items delivered instead of in-store pick-up, especially the heavy boxes of copy paper. On Monday I got an e-mail stating that my items would be delivered Wednesday. I waited all day, and no delivery. I called the customer service number, spoke to Vicki, who apparently has no last name, and was told my items are in Newburgh and I would have to go there to pick them up. Really? So I told her they were supposed to be delivered to my office, and she said if I didn't pick them up in Newburgh they would be returned and I would lose my money. I asked to speak to her supervisor, and she disconnected the call. So I called the Middletown store and they said I would need to call customer service again. So I called, spoke to Giselle, who also has no last name, and she said unless I had a tracking number she couldn't help me. I explained to her that Sam's Club generates the tracking number, not me, and all I had was the order number. She also said she could not help me. I asked to speak to her supervisor, and again got hung up on. I guess that is their thing. So now, still no refund, still no office supplies, and an Excedrin headache.

I ordered tires and waited two weeks for installation. When I brought the car in on my appointment date they said they could not find the fourth tire. So I've waited weeks and took the time to bring the car in and I still haven't any tires. I am a Sams Club member in evergreen park, Illinois and have been since it opened. When I scheduled the appointment I asked the person if I should come in and pay for the tires. He said that I could pay when I came in. Now they are telling me that one of the tires were probably sold because mine weren't paid for.

My name is Terry Caylor I am an employee of Samsclub at 4827 S. Wadsworth blvd, Denver, Colorado. I have had my scheduled work days deleted more than 5 different times. I am down to 6 1/2 hours a week. I have had the store manager Matt (last name unknown) yell "how are you today, sir! at me, areas in the store were sabotaged with the intent of me constantly cleaning it up. This behavior is completely unprofessional and exhibiting a culture at Sams club of mismanagement due to no oversite of store managers. I have decided to bring this to the attention of The Department of Labor. The only remedy for this type of harassment would be my original schedule returned and a written apology from Matt on company letterhead. If you have any questions you my contact me via email at terry.[protected]@yahoo.com.

I ordered a TV online at Sam's Club in Lady Lake, Fl. It said available in store, pick up next day. Next day, cancellation notice. I chatted online with someone who said she could do nothing on replacing it with a similar model. She said to order again and she would send them info to have the inventory! I reordered and received a cancellation again. (I did purchase a mount for the TV and picked that up)
So I feel like I was misled that you had the item I wanted, just to entice me to come in and also WAIT for the TV.
I needed the TV asap as it's for a rental property and I have someone helping me there now, not in a few days.
Ended up ordering at Best Buy. Not happy at all with this experience.

My online order [protected] was delivered to the wrong address. I contacted Sams Club through online chat incident #[protected]. The rep Ventura asked that I wait an additional 72 hours before they would refund me. That time was up on 1/17/2021. I contacted them again on 1/18/2021 to request my refund and was told I must wait additional time. This is unfair! Now I want the order and my refund.

My first order was 5022632883 for an outdoor shed and was told it would be delivered on 1/5, I took off work and lost a days pay and it did not come. Called and they could not find the item, so they put in for a replacement and that order number is 6342997249 for the same item, it comes through pilot motor freight, I called and it was in Pooler, GA, then sent to Savannah, GA. I talked to someone from the pilot in Atlanta because that is where it was headed and they said it was on their dock. Spoke to a Sams rep today 1/13, and she was told it was still in Savannah, when I looked on pilot website 2 days ago it was supposed to be delivered today, but now I find out it is not in Atlanta. I need to be here when it is delivered, it is 3 large boxes, 471 pounds total. I do not want to lose another days pay if they say it is coming and does not show up.
Whatever help in expediting this order would be appreciated

I have always loved Sams club Angus burgers went and bought some and they taste like veggie burgers They are not normal.

My husband and I were members of Sam's club 10 years ago. In all these years I only have one complaint. The Lady's restroom the floor is nice dirty smells terribly bad. Pure smell of urine. These bathrooms need bleach. Please do something about it. We spend the money on Sams and deserve clean bathrooms. We also recode that the baths have to be disinfected by the coronavirus. If you don't believe, you go and use them especially that of the disabled ladies. Thank you Waiting for an answer.

I was there today. Cinnaminson Sam's Club
No. 8145
2521 Rte. 130 S.
Cinnaminson, NJ 08077

Ordered flour and a few other items to be delivered and when it was the flour was completely open and all over the box. It was leaking out all 4 corners of the box and everywhere. I want to use the app to order again because I don't want to haul all the kids to the store, but I may have to because half the bag is gone now. All I ask is for the flour to be replaced.

On line for a television on Saturday December 26, 2020 . Delivery was said to be for Monday December 28, 2020. Television was not delivered and when I went to chat they said I needed to call customer support. So I did and they gave me some story that our online was flagged and being checked for quality control and would be delivered by January 11, 2020.
This did not sit well with me so I asked for a supervisor. Person Number 47308 told me unfortunately there was nothing that could be done it was just a process that the system goes through.
This television is for my 90-year-old sister and brother-in-law who live in assisted living in Ocala, Florida and I live in Georgia. Their television went out and this is their method of entertainment so when they called me I said Sam's is the answer for a quick response. Boy was I mistaken.
Carol Letcher 912.677.6800 [protected]@gmail.com
My order number is [protected]

Placed 3 orders on Sam's Club.com, for Christmas presents, for 3 families, on 12-9-2020, and received confirmation emails for all 3 orders. 
(Order # 625488****,  625488****,  559438****)
Subsequently received confirmation of shipping, via FedEx, with tracking numbers, on 12-16-2020, saying orders were on their way, with 2 arriving 12-17, and 1 arriving 12-22, all in time, before Christmas.
That was the last communication from Sam's Club.
12-26-2020, I call all 3 families to see how they liked their gifts...They tell me they NEVER got them !
I check the tracking numbers, and all 3 say "Delivery Pending".  I call FedEx to find out why. They say they never receive the items from Sam's Club.
I call Sam's Club, and they say they never shipped them, because items were back-ordered! Your website said they were available on the date ordered.
My credit card was billed on 12-9.  Sam's Club had 16 days to notify me that item was NOT available, and to order something else, in time for Christmas.  Instead, they sent me an email on 12-16, assuring me to relax, my items were on their way in time for Christmas delivery, and Sam's Club was handling it !
As a result, NO Christmas present for 3 families... No opportunity for me to order somewhere else, for Christmas delivery, because Sam's Club never bothered to take the time to notify me (via Email, phone call or mail, all of which Sam's Club had from my order).
And Sam's Club's solution to fix this, is to simply refund my money on 12-26-2020, the day AFTER Christmas, and almost 3 weeks after the order was placed, saying "Too Bad. we are Sorry, we should have notified you" !  
How does this fix Christmas for these 3 families ?  How does this repair my looking like a Scrooge Jerk to them ?
How does that show my value as a Plus customer of Sam's Club ?
Great customer service for a Plus member who made a huge mistake and just renewed to Sam's Club !
And now I am left looking for 3 very late, replacement Christmas gifts, to make up for this.
Thanks a LOT, Sam's Club !

I visited the gas station at the Gurnee IL Sam's Club on Sun 12/6 at 5PM. Evidently I dropped my Visa card on the ground near the pump. Once I realized my card was missing, I returned to the gas station Monday morning 12/7. Charles, the Sam's associate staffing the gas station, confirmed he had picked up my credit card and brought it to Sam's Customer Service at the end of his shift. I went to the Customer Service desk at 10:05 AM on Monday, showed my ID, and was given back my card.

On Tue 12/8, fraudulent charges appeared on my card statement: 1) an authorization for Johnsonite 422899 (no amount), then shortly afterwards 2) a $444.53 charge to Jewel.com store 0068 Hinsdale IL, store ph# [protected].

Evidently someone who had possession of my card between Sun night and Monday morning either sold the credit card information or used the card for their own fraudulent purposes.

I have filed a report including these details with the Gurnee IL Police (record 20-85825) Ph# [protected]

As Sam's Club employees handled my credit card during the noted time period, I expect that this incident will be investigated.

Robert Bachert
[protected]